The Full Desk Experience

Crelate
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Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately. In the Industry Spotlight series, Kortney interviews industry experts and leaders, highlighting their journeys to success and key insights into the staffing and recruiting industry. Don't have an hour to dedicate to a podcast? Listen in to our FDE Express - where you'll get quick-hit insights and tips in 10 minutes or less. With new episodes dropping weekly, this is the perfect opportunity to stay up-to-date on the latest trends and best practices in the industry. Don't miss out - join us for The Full Desk Experience today! If you'd like to attend the live session, be sure to visit our website for more information.

  1. 1 day ago

    FDE+ | Flipping the Script: Recruiting Strategies That Break the Rules with Tricia Tamkin and Jason Thibeault, Moore eSSentials

    What if the recruiting advice you've always followed is costing you placements instead of creating them? Host Kortney Harmon shares a standout session from the FDE+ Virtual Conference featuring Tricia Tamkin and Jason Thibeault of Moore eSSentials, who challenge conventional recruiting wisdom with practical, psychology-driven strategies that strengthen client and candidate relationships. From business development conversations to candidate negotiations, Tricia and Jason reveal why the most effective recruiters often do the opposite of what everyone else is taught. They explore how to build trust through honesty, rethink exclusivity and guarantees, navigate HR partnerships more effectively, and handle objections, counteroffers, and difficult conversations with confidence. Every strategy is designed to move beyond scripted recruiting and create authentic conversations that lead to stronger long-term results. Key Takeaways • Use pattern-interrupts to earn attention and build credibility • Build trust by leading with transparency instead of outdated recruiting tactics • Turn difficult business development conversations into opportunities for deeper engagement • Reframe guarantees, exclusivity, and counteroffers as competitive advantages • Apply psychology and authenticity to create stronger client and candidate relationships Learn how the best recruiters replace outdated scripts with conversations that build trust, strengthen relationships, and drive consistent revenue.________________ Follow Tricia and Jason on LinkedIn: LinkedIn | Tricia, LinkedIn | Jason Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: The Full Desk Experience

    FDE+ | Flipping the Script: Recruiting Strategies That Break the Rules with Tricia Tamkin and Jason Thibeault, Moore eSSentials

  2. 30 Jul

    FDE+ | Beyond the Placement: Building Client Loyalty That Lasts with Kim Henderson, Founder - Cobalt Compass Solutions

    What does it take to turn clients into long-term partners—not just repeat customers? Kortney Harmon sits down with Kim Henderson where she explores practical strategies for strengthening client retention, building loyalty, and creating lasting value throughout the staffing relationship. This conversation outlines a proven framework for proactively managing client relationships—from choosing the right clients and creating a consistent onboarding experience to gathering meaningful feedback and demonstrating measurable business results. It also examines why specialization, regular communication, and continuous improvement help recruiters become indispensable partners, even in challenging markets. Discover how the most successful recruiters build client relationships that drive loyalty, trust, and sustainable business growth. ________________ Follow Kim Henderson on LinkedIn: LinkedIn | Kim Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: The Full Desk Experience

    FDE+ | Beyond the Placement: Building Client Loyalty That Lasts with Kim Henderson, Founder - Cobalt Compass Solutions

  3. 23 Jul

    FDE+ | Turn Routine Recruiter Calls into a Revenue Engine with Jamie Lupo, Founder - Lupo Advisory LLC

    Recruiters often think they need more cold calls to grow their desk—but Jamie Lupo argues they're overlooking the biggest revenue opportunities already built into their workflow. In this FDE+ episode, Kortney Harmon sits down with Jamie Lupo, Founder of Lupo Advisory, to explore how reference checks and quality control calls can uncover hidden job orders, strengthen client relationships, and generate new business without adding extra activities to your day. Jamie shares practical word tracks, proven frameworks, and simple strategies recruiters can implement immediately to increase fill ratios and grow revenue naturally. Discover how to turn everyday recruiter conversations into long-term business growth. ________________ Follow Jamie Lupo on LinkedIn: LinkedIn | Jamie Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: The Full Desk Experience

    FDE+ | Turn Routine Recruiter Calls into a Revenue Engine with Jamie Lupo, Founder - Lupo Advisory LLC

  4. 16 Jul

    FDE+ | Building a Revenue-Driving Recruiter Brand on LinkedIn with Clark Willcox, Founder - Digital Recruiter

    LinkedIn has become one of the most powerful business development tools for recruiters—but only when it's used with intention. Kortney Harmon sits down with Clark Willcox, Founder of Digital Recruiter, to discuss how recruiters can build a revenue-driving brand on LinkedIn without relying on generic AI messaging or chasing viral content. Clark shares practical strategies for creating meaningful conversations, attracting the right clients, and using automation to support—not replace—human connection. Key takeaways include: Building a LinkedIn profile that attracts ideal clientsCreating content that drives conversations instead of likesUsing automation and AI without losing authenticityTurning LinkedIn into a consistent source of new businessDiscover how to build a recruiter brand that earns trust, generates revenue, and creates long-term business growth. ________________ Follow Clark Willcox on LinkedIn: LinkedIn | Clark Willcox Check out Clarks website: https://digitalrecruiter.io/ Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: The Full Desk Experience

    FDE+ | Building a Revenue-Driving Recruiter Brand on LinkedIn with Clark Willcox, Founder - Digital Recruiter

  5. 9 Jul

    FDE+ | Trust Is Your Currency: Using AI Without Losing Credibility with Anna Frazzetto, CEO - AFM Strategic Partners

    How can staffing firms use AI to drive more revenue without losing the trust that wins business? Kortney Harmon sits down with Anna Frazzetto, founder and CEO of AFM Strategic Partners, to explore why AI is most powerful when it's built on strong sales fundamentals—not used as a shortcut. Anna shares practical strategies for integrating AI into every stage of the sales cycle, from prospecting and discovery to forecasting and follow-up. She explains why disciplined processes, clean data, and human judgment remain essential, and offers clear guardrails for adopting AI in ways that improve efficiency while protecting client relationships. Learn how today's top sales leaders are using AI to scale smarter—without sacrificing the credibility and trust that drive lasting success. ________________ Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: The Full Desk Experience

    FDE+ | Trust Is Your Currency: Using AI Without Losing Credibility with Anna Frazzetto, CEO - AFM Strategic Partners

  6. 25 Jun

    Industry Spotlight | Beyond Cold Calling: The New Rules of Recruiting Communication with Erich Hugunin, VP of Sales- Ringover

    How can recruiters cut through the noise in an increasingly crowded communication landscape? Kortney Harmon sits down with Erich Hugunin from Ringover to discuss what's changing in candidate and client engagement—and why the firms that adapt fastest will gain a competitive advantage. Drawing on nearly two decades of experience in communication technology, Erich shares why traditional outreach methods are losing effectiveness, how top-performing recruiters are embracing an "all-bound" communication strategy, and where AI can create meaningful efficiencies without sacrificing the human relationships that drive successful placements. From reducing ghosting and improving technology adoption to leveraging conversation intelligence for coaching and performance, he offers practical insights for firms navigating today's rapidly evolving market. Discover how leading recruiting firms are using communication, data, and AI to build stronger relationships—and better results. ________________ Follow Erich Hugunin on LinkedIn: LinkedIn | Erich Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: The Full Desk Experience

    Industry Spotlight | Beyond Cold Calling: The New Rules of Recruiting Communication with Erich Hugunin, VP of Sales- Ringover

  7. 11 Jun

    FDE+ | From Rolodex to AI: Why Relationships Still Win in Recruiting with Denise Chaffin, CEO of Top Source Talent

    What happens when recruiting becomes faster—but less personal? Host Kortney Harmon sits down with Denise Chaffin, CEO of TopSource Talent and host of the Talking TA podcast, to explore why relationship intelligence remains one of the most valuable competitive advantages in an increasingly automated industry. Drawing on nearly four decades in talent acquisition, Denise traces the evolution of recruiting from Rolodexes and classified ads to AI-powered platforms. She shares why trust, transparency, and follow-through still shape candidate and client experiences—and how recruiters can use technology to strengthen relationships rather than replace them. From building influence through consistent communication to turning ATS platforms into relationship memory systems, Denise offers a practical framework for balancing efficiency with authentic human connection. Discover why the recruiters who thrive in the AI era will be the ones who use technology to scale trust—not replace it. ________________ Follow Denise Chaffin on LinkedIn: LinkedIn | Denise Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: The Full Desk Experience

    FDE+ | From Rolodex to AI: Why Relationships Still Win in Recruiting with Denise Chaffin, CEO of Top Source Talent

  8. 28 May

    FDE+ | Interrupt the Pattern: The Human Side of Recruiting in an AI World with Shad Tidler - Lushin

    As AI handles more outreach and automation, the recruiters who stand out will be the ones who build stronger human connections. Host Kortney Harmon sits down with leadership consultant Shad Tidler to explore practical strategies for earning trust, adapting communication styles, and creating more meaningful client relationships in today’s recruiting landscape. Shad shares actionable insights on interrupting predictable sales patterns, using DISC principles to improve communication, and building trust through consistency, empathy, and transparency—without losing efficiency in an AI-driven world. Discover how relationship-driven recruiters can create stronger client alignment and stand out in the age of AI. ______________ Follow Shad Tidler on LinkedIn: LinkedIn | Shad Follow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/ Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

    FDE+ | Interrupt the Pattern: The Human Side of Recruiting in an AI World with Shad Tidler - Lushin
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About

Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately. In the Industry Spotlight series, Kortney interviews industry experts and leaders, highlighting their journeys to success and key insights into the staffing and recruiting industry. Don't have an hour to dedicate to a podcast? Listen in to our FDE Express - where you'll get quick-hit insights and tips in 10 minutes or less. With new episodes dropping weekly, this is the perfect opportunity to stay up-to-date on the latest trends and best practices in the industry. Don't miss out - join us for The Full Desk Experience today! If you'd like to attend the live session, be sure to visit our website for more information.

Information

  • Creator
    Crelate
  • Years Active
    2022 - 2026
  • Episodes
    163
  • Rating
    Clean
  • Copyright
    © Crelate, Inc.
  • Show Website
    The Full Desk Experience

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