The Full Desk Experience

Crelate
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Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately. In the Industry Spotlight series, Kortney interviews industry experts and leaders, highlighting their journeys to success and key insights into the staffing and recruiting industry. Don't have an hour to dedicate to a podcast? Listen in to our FDE Express - where you'll get quick-hit insights and tips in 10 minutes or less. With new episodes dropping weekly, this is the perfect opportunity to stay up-to-date on the latest trends and best practices in the industry. Don't miss out - join us for The Full Desk Experience today! If you'd like to attend the live session, be sure to visit our website for more information.

  1. Industry Spotlight | Building Trust and Reputation in a Transaction-Driven Recruiting World with Elizabeth Rosenberg, Founder - The Good Advice Company

    5 FEB

    Industry Spotlight | Building Trust and Reputation in a Transaction-Driven Recruiting World with Elizabeth Rosenberg, Founder - The Good Advice Company

    In an industry built on speed, what actually sustains long-term success. In this Industry Spotlight, Kortney Harmon sits down with Elizabeth Rosenberg to examine why trust and reputation remain recruiting’s most durable advantage. Drawing on decades of experience advising executives on communication and personal brand, Elizabeth offers a grounded perspective on how credibility is built through everyday behavior. The conversation explores where transactional habits quietly undermine relationships, why visibility without intention can weaken trust, and how recruiters shape their reputations long before deals are closed. Rather than focusing on tactics, this discussion reframes personal brand as a reflection of consistency, judgment, and how leaders show up when it matters most. The conversation reveals why lasting relationships—not speed alone—define long-term success, and how investing in trust and authenticity shapes both stronger firms and more durable careers. ______________________ Follow Elizabeth Rosenberg on Linked: LinkedIn | Elizabeth Check out her website here Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

    47 min
  2. FDE Express| Eight Signals Redefining Recruiting Leadership in 2026

    22 JAN

    FDE Express| Eight Signals Redefining Recruiting Leadership in 2026

    Is the recruiting industry actually changing—or simply recalibrating? Kortney Harmon cuts through the noise to examine what’s really shaping recruiting leadership as firms look toward 2026. Rather than chasing headlines or hyped predictions, this Express episode outlines eight quiet but powerful signals emerging from real conversations with owners, operators, and executives. Kortney explores why relationships are becoming strategic again, how discipline is replacing tech accumulation, and why AI is shifting from competitive advantage to expected infrastructure. The conversation reframes growth around sustainability, trust, and clarity—highlighting the rise of operator-strategists, the redefinition of candidate experience, and the identity questions firms can no longer avoid. Grab a coffee and tune in for quick, practical inspiration to help you lead and grow your talent business—with less chaos and more purpose. ______________________ Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

    12 min
  3. Industry Spotlight | Relationship-Driven Executive Search in the Age of AI with Tom Wilson, Partner- Buffkin/Baker

    8 JAN

    Industry Spotlight | Relationship-Driven Executive Search in the Age of AI with Tom Wilson, Partner- Buffkin/Baker

    As AI accelerates across recruiting, the firms pulling ahead aren’t chasing tools—they’re doubling down on relationships. In this Industry Spotlight, Kortney Harmon sits down with Tom Wilson, Partner at Buffkin/Baker, to unpack what actually keeps recruiting leaders relevant as automation, speed, and expectations continue to rise. The conversation explores how client and candidate expectations have shifted across industries, where AI creates real leverage, and why human judgment, context, and trust remain irreplaceable. Rather than focusing on tactics, Tom offers a leadership perspective on building relevance, consistency, and long-term value in a rapidly changing talent market. Key insights you can’t miss: • Why relationships—not speed or tools—remain the real competitive advantage • How recruiting strategies must adapt across industries and market cycles • Where AI adds efficiency and where human judgment still matters most • What advisory-led recruiting looks like in a changing talent economy ______________________ Follow Tom Wilson on LinkedIn: LinkedIn | Tom Wilson Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

    39 min
  4. FDE Express | The Submission Black Hole: How Broken Processes Are Costing Recruiting Firms Millions

    23/12/2025

    FDE Express | The Submission Black Hole: How Broken Processes Are Costing Recruiting Firms Millions

    What happens when candidate submissions disappear—and no one can explain why? In this FDE Express episode, host Kortney Harmon breaks down how undefined submission processes quietly drain revenue and momentum. Drawing on real-world audits, Kortney reframes failed submissions as an operational issue, not a recruiter problem. She outlines how inconsistent formats, missing follow-up, and lack of visibility create a costly “figure it out” tax—and what a revenue-protecting submission framework actually looks like. Key Takeaways • Why submissions are as revenue-critical as invoicing • The hidden cost of letting recruiters “figure it out” • What a standardized, flexible submission process includes • How visibility and tracking protect placements and momentum Listen in for practical strategies you can implement immediately to bring consistency and control back to your submission process. ___________________ Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

    20 min
  5. Industry Spotlight | How AI and Global Talent Trends Are Reshaping Executive Search with Lynne Murphy-Rivera, Managing Director- AESC

    11/12/2025

    Industry Spotlight | How AI and Global Talent Trends Are Reshaping Executive Search with Lynne Murphy-Rivera, Managing Director- AESC

    CEO turnover is accelerating—so how are boards, leaders, and search firms adapting while maintaining the judgment that high-stakes decisions demand? In this Industry Spotlight, host Kortney Harmon sits down with Lynne Murphy-Rivera, Managing Director of the Americas at AESC, to unpack how AI, demographic shifts, and rising performance expectations are reshaping the future of executive search. Lynne shares on-the-ground insights from global member firms, revealing how today’s volatility is redefining leadership, governance, and the work of retained search. Key insights you can’t miss: • Why CEO transitions are at an all-time high—and why boards expect results faster • How AI is transforming research, oversight, and the need for clearer judgment • What a five-generation workforce means for leadership pipelines and succession • How “chaos moments” at the top create strategic opportunities for retained search firms This episode shows how executive search can lead through uncertainty by combining AI-driven efficiency with the human judgment that defines great leadership advisory. Tune in and discover how executive search is not just keeping pace with change, but helping shape the future of strategic leadership. ________________ Follow Lynne M LinkedIn: LinkedIn: Lynne AESC Website: https://www.aesc.org/ Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: The Full Desk Experience

    46 min
  6. Kortney Harmon Keynote | The Elite Recruiter - Reimagining Recruiter Roles: Shifting Metrics in the Age of Automation

    25/11/2025

    Kortney Harmon Keynote | The Elite Recruiter - Reimagining Recruiter Roles: Shifting Metrics in the Age of Automation

    In this episode, Kortney Harmon and Chris Hesson join Benjamin Mena on The Elite Recruiter Podcast to examine how AI agents are reshaping the recruiting workflow and challenging the traditional KPIs many teams still rely on. They explore why sourcing is shifting, why volume-based activity metrics no longer reflect real performance, and how automation is redefining the recruiter’s day-to-day responsibilities. Kortney and Chris break down how AI agents now support sourcing, research, data cleanup, enrichment, and workflow execution—returning hours each week while exposing the widening disconnect between legacy activity tracking and modern recruiter impact. They also discuss how measuring calls, emails, and task volume can unintentionally penalize recruiters who leverage automation effectively, and why leaders must adopt outcome-based metrics grounded in influence, advisory work, and relationship-building. The conversation highlights how living resumes, real-time data enrichment, and agent-driven workflows inside the ATS can unlock value long buried in existing databases. Listen in to explore how automation changes the work—and how humans elevate the results.________________ Follow Benjamin Mena LinkedIn: LinkedIn: Benjamin Benjamin Mena with Select Source Solutions: here The Elite Recruiter Podcast Instagram: https://www.instagram.com/theeliterecruiter/ Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: The Full Desk Experience

    1h 8m
  7. Panel: Real-World AI Recruiting Transformations & Takeaways

    13/11/2025

    Panel: Real-World AI Recruiting Transformations & Takeaways

    What does AI look like in practice—not in theory—for the recruiters and leaders using it every day? In this FDE+ panel, Kortney Harmon sits down with Neal Osler, Chris Allaire, and Justin Bellante to examine how AI is reshaping job intake, sourcing, candidate conversations, and recruiter productivity in real time. The panelists share where AI is truly delivering value: rewriting job descriptions with clarity clients can finally react to, transforming interview transcriptions into stronger submittals, accelerating sourcing through smarter Boolean generation, and returning hours of lost admin time each week. They also surface the harder truths: declining response rates, over-reliance on automation, hallucinated requirements, and the widening trust gap created as inboxes become more machine-written than human-led. If you're navigating the noise around AI and looking for what truly drives performance, this panel reveals how the most effective teams blend innovation with authenticity to build stronger, more resilient recruiting operations in an AI-powered world.________________Follow Neal Osler on LinkedIn: LinkedIn: Neal Follow Chris Allaire on LinkedIn: LinkedIn: Chris Follow Justin Bellante on LinkedIn: LinkedIn: Justin Follow Crelate on LinkedIn: CrelateWant to learn more about Crelate? Book a demo hereSubscribe to our newsletter: The Full Desk Experience

    1h 9m
  8. FDE+ | From Prompting to Programming: Elevating Recruiting in the Age of AI with Mike Wolford, CEO of Lex Duo

    30/10/2025

    FDE+ | From Prompting to Programming: Elevating Recruiting in the Age of AI with Mike Wolford, CEO of Lex Duo

    On this episode of FDE+, Kortney Harmon and Mike Wolford, CEO of LexDuo, explore how AI is redefining what it means to be a recruiter—and why the future belongs to those who build with it, not just use it. They discuss how recruiters are moving beyond basic prompting into programming and workflow design—creating custom GPTs, connecting APIs, and automating tasks that once drained hours from their day. Mike also explains how imagination has become a recruiter’s new competitive advantage and outlines the ethical and legal considerations that come with building AI-driven systems. Key Takeaways • The three levels of AI adoption and how each elevates recruiter performance • Why creativity, not coding, defines success in the AI-driven era • How API connections can integrate your ATS, CRM, and communication tools • The coming divide between corporate TA and staffing—and where opportunity grows • How to “automate and elevate” recruiting by combining AI precision with human judgment Discover how forward-thinking recruiters are using AI to amplify—not replace—the human side of hiring. ___________ Follow Mike Wolford on LinkedIn: LinkedIn | Mike Check out his website: lexduo.net Follow Crelate on LinkedIn: Crelate Want to learn more about Crelate? Book a demo here Subscribe to our newsletter: The Full Desk Experience

    1h 4m
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Trailer

About

Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately. In the Industry Spotlight series, Kortney interviews industry experts and leaders, highlighting their journeys to success and key insights into the staffing and recruiting industry. Don't have an hour to dedicate to a podcast? Listen in to our FDE Express - where you'll get quick-hit insights and tips in 10 minutes or less. With new episodes dropping weekly, this is the perfect opportunity to stay up-to-date on the latest trends and best practices in the industry. Don't miss out - join us for The Full Desk Experience today! If you'd like to attend the live session, be sure to visit our website for more information.

Information

  • Creator
    Crelate
  • Years Active
    2022 - 2026
  • Episodes
    148
  • Rating
    Clean
  • Copyright
    © Crelate, Inc.
  • Show Website
    The Full Desk Experience