Dental Unscripted | Getting into Ownership and Practice Management Insights

Michael Dinsio & Paula Quinn | Dental industry coaches & Education leaders

We started off as "Startup Unscripted" walking dentists through the startup process then we added "Dental Acquisition Unscripted." NOW Michael Dinsio, MBA joins forces with Paula Quinn, BSDH combining both shows into one channel 🫶 - Dental Unscripted. Together Mike & Paula bring a modern approach & perspective serving the dental industry the past 30+ years. Together they invite guests to the show and discuss their personal or professional experiences. We hope you will follow along on your dental practice ownership journey. FRESH NEW CONTENT about dental startups, buying a dental practice, and dental practice management. Hacks, tips, and tricks discussing "How-To Run a Successful Dental Practice!" We dish out industry knowledge on running your practice, "The Business of Dentistry." This dental podcast equips docs with key info as a practice owner. If you are new to the dental ownership game, thinking of a dental startup or a dental practice acquisition, we got you covered. SUBSCRIBE - RATE the new show 5 STARS ⭐️⭐️⭐️⭐️⭐️ We hope to continue to build a great community of listeners like you who have followed since Start Up Unscripted and Acquisition Unscripted. Go 👉 watch 👀 on YouTube, join in on the LIVE streams to ask questions direct on the show! Hope to see you all there.❤️ Visit Next Level Consultants at www.nxlevelconsultants.com/resources/podcast for more information. Rate the Show, Subscribe, Share, Follow along!!! ⭐️⭐️⭐️⭐️⭐️

  1. 6 DAYS AGO

    Exposing Industry Analytics & Trends: And Why Your Practice Growth is Flatlining

    Are you struggling to grow your dental practice despite continually bringing in new patients? The truth is, most practices are losing just as many patients as they might be gaining. We talk about the cost of attracting new patients. So join Mike Dinsio and Paula Quinn as they discuss trends in the industry with Steven from Dental Intelligence. They expose the two most critical (and costly) trends in dentistry today. 1. Exploding Patient Attrition: Find out why cancellations and no-shows have nearly doubled, leaving massive holes in your schedule. 2. Collapsing Case Acceptance:  Learn why the rate of diagnosed treatment actually getting completed has plummeted from 46% to the low 30s.  Steven shares the raw data from over 10,000 practices, and the hosts translate these analytics into actionable strategies. They reveal simple systems including the 3 key metrics you must track to stop the cash flow bleeding. We briefly discuss how to boost your team's performance, and how to prevent patients from falling into that dreaded "la-la land" where you never hear from them again. If you're ready to take action and start leveraging data to increase patient retention and drive more revenue, this is the conversation to tune in on! 0:00 Intro2:02 What is Dental Intelligence7:08 Data Trends in Dental Industry13:55 Patient Attrition17:41 Recare & Scheduling24:12 The Cost of New Patients28:10 Industry Wide Decline in Case Acceptance34:25 Patient Relationships40:59 How-to Increase Case Acceptance48:21 Tracking Data in Your Practice About our guest:Steven Jensen is the Vice President of Business Development at Dental Intelligence. For seven years, he has helped dental practices and DSOs accelerate growth, improve profitability, and elevate patient care through data-driven strategies. As the host of the "Growth in Dentistry" podcast and a frequent keynote speaker, Steven is known for delivering actionable insights that resonate with dental leaders at every level. He lives in Utah with his family and is also an accomplished endurance athlete. Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  WATCH LIVE ON YOUTUBEhttps://www.youtube.com/@dentalunscripted About Mike & PaulaMichael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do here: https://nxlevelconsultants.com/

    56 min

  2. 19 SEPT

    Outsourcing Billing to Produce Amazing Cash Flow & Happy Patients

    Is your dental practice bleeding profits due to front office chaos? In this explosive Part 2 of Front Office Fiasco, where hosts Mike Dinsio and Paula Quinn, alongside front office guru Stefani Sandoval, together dive into the pitfalls that are sabotaging your AR and patient loyalty. From distracted staff to outdated processes, discover why your front desk might be your biggest liability! 😬 and how outsourcing your billing could be the game-changer you've been looking for. This episode is packed with real-world insights, revealing how to transform your front office into a profit-driving, patient-winning machine. Don’t miss the secrets to mastering your practice’s front office efficiency and performance. 0:00 Intro Music0:38 Introducing Stafani Sandoval - Billing Specialist3:19 Understanding the Front Office Role5:24 Pitfalls of an Overburdened Front Office15:26 The Case for Outsourcing to 3rd Party Services23:03 Why Outsourcing Billing is the Best 1st Choice30:16 Common Pushback for Outsourcing Front Office34:45 Business Strategies as a Practice Owner Review us Please!  🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  www.youtube.com/@DentalUnscripted About Your Hosts Mike & Paula:Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do here: https://nxlevelconsultants.com/front-office-support/remote-dental-billing/

    38 min

  3. 12 SEPT

    Dental Billing Mistakes That Kill Your Collection Rates

    Is dental billing draining office's time and efficiency, cash flow, and customer experience? In this episode, we expose the biggest dental billing mistakes that keep practices from getting paid, and show you how to turn chaos into collections. Fix broken insurance verification systemsReduce costly claim denialsApply smart dental coding tips that speed up paymentsStrengthen your revenue cycle and boost practice cash flowWhether you’re a dentist, office manager, or team lead, this conversation will give you practical strategies to maximize collections, protect your bottom line, and finally stop the revenue leaks holding your practice back. Are dental billing headaches draining your cash flow? 🦷💸 In this episode, we dive deep into dental billing mistakes, insurance verification nightmares, and the hidden revenue leaks that keep dental practices from maximizing collections. You’ll find out:✅ How front office admin can avoid common dental billing errors that cost you money✅ How to improve insurance verification and reduce claim denials✅ How to use smart dental coding tips to get paid faster✅ How to boost dental practice cash flow with a cleaner revenue cycle If you’ve ever felt lost or confused dealing with claim denials or dental coding, or you're frustrated with your practice’s collections, this podcast is your wake-up call. 👉 Don’t let billing chaos run your office. Learn how to take control, stop losing revenue, and finally get paid what you deserve. 0:00 Intro music & welcome1:34 Guest introduction: Stefani Sandoval, front office & billing expert6:00 How Does Insurance Billing Break Down? 8:15 Where Should Dentists Start Looking? 15:40 How Should You Manage Front Office Duties?20:58 Adjustments and Write-Offs23:40 Why Patients Leave & Patient Experiences25:20 In-House vs Outsourced Services30:45 Real-World Actions and First Steps Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  Go watch LIVE on YouTube - every episode is streamed LIVE where you can ask questions on air! https://www.youtube.com/@DentalUnscripted About Mike & PaulaMichael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do here: https://nxlevelconsultants.com/front-office-support/remote-dental-billing/

    37 min

  4. 26 AUG

    The Key to Clean Claims and a Healthy Cash Flow!

    On this episode of Dental Unscripted, co-hosts Mike Dinsio and Paula Quinn bring in Ty, the VP of Sales at Vyne, a "get you paid platform". They dig with dental tips and the unscripted truth about claims, cash flow, and patient experience, a topic they've never covered before on the show. Ty explains how Vyne goes beyond a traditional clearinghouse, solving the major problems that cause hiccups in cash flow for dental practices. The conversation covers the "crap in, crap out" dilemma of front office work, the frustration of inaccurate documentation, and the financial impact of rejected claims. Contact Ty and learn more about Vyne:Let him know you saw him on Dental Unscripted! https://vynedental.com/nextlevelconsulting/  0:00 Introduction1:57 Vyne's the "Get You Paid" Platform10:15 The Problem with Manual Processes and Claim Rejections16:36 The Value of Automation, Saving Time and Improving Patient Experience20:41 Eliminating Surprises, Real-Time Visibility and Patient Credibility26:30 Unlimited Attachments and "Image Sync"32:00 The "Crap In, Crap Out" Problem and Making Corrections35:29 Beyond Claims, Vyne's Other Solutions for Practice Growth Automated Eligibility Verification: The platform automatically verifies patient insurance and eligibility up to two weeks before their appointment. Real-Time Rejection Management: Vyne's system runs a rule set against every claim and tells the practice if it will be rejected and why, so they can fix it before sending. Unlimited Attachments: Vyne offers a flat rate for unlimited claims and attachments, which is a major value-add for high-claim submitters. Seamless Patient Payments: Ultimately, this episode is a wake-up call for dentists to pull their heads out of their loops and pay attention to their practice's financial health. You could be leaving an extra $10,000 a year or more on the table just by being smarter about how you collect money. Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  https://dental-unscripted.transistor.fm/ About Mike & PaulaMichael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what he does and can do here: https://nxlevelconsultants.comReview us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  WATCH US LIVE ON YOUTUBE! Follow along to comment during the live stream.https://www.youtube.com/watch?v=pUO1iYPxu3M About Mike & PaulaMichael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what he does and can do here: https://nxlevelconsultants.com #DentalPodcast #DentalPractice #Dentist #DentalBusiness #PracticeManagement #DentalClaims #RevenueCycleManagement #DentalBilling

    41 min

  5. 7 AUG

    Transform your Team: Turn that J-O-B mentality into a Dental Dream Team!

    On this episode of Dental Unscripted, Michael and Paula tackle a HOT TOPIC 🔥 that's crucial for the well being of any practice: Dental Team Culture. They explore how a strong, positive dental team culture is the ultimate antidote to burnout and stress, a pervasive issue in the dental community. The conversation drills down on foundational elements of a winning team including culture, starting with core values. You'll find out why defining your team's values are an essential first step to empowering you to make better hiring and firing decisions. MIke and Paula share their own experience, explaining how having clearly defined values instantly reveals when a team member is not aligned. Beyond values, they break down the critical need for setting granular, specific expectations in job descriptions. Forget outlining generalized tasks like "fill the schedule." Paula advocates for results-driven directives like "schedule to a $5,000 per day goal" to foster ownership and responsibility mentality in your team. The discussion also tackles the uncomfortable but necessary topic of handling conflict. Michael argues that a leader's ability to "lean into" difficult conversations can actually in-the-end Elevate ⬆️ that relationship and build respect between individuals.  We also emphasize the importance of creating a safe environment where team members feel comfortable addressing issues without fear of being attacked. Finally, Michael and Paula reveal celebrating everyday tasks ✅ that sustain a thriving culture. Recognize the small wins! Eliminate "culture vampires" , and other Key Takeaway? You can have the best strategy in the world, but as the old saying goes, "Culture eats strategy for breakfast". 0:00 Intro3:15 Having Good Culture Alleviates Stress & Burnout6:40 Nurturing Relationships & Your Dental Family8:30 Importance of Establishing Your Team Values10:19 Establishing & Communicating Clear Expectations23:55 Handling Upsets Productively 27:26 Constructive Communication 30:30 Investing in Your Team (Time & Attention)34:25 Culture Vampires - Energy Suckers37:05 How to Instill Loyalty in Your Team41:30 Culture Eats Strategy for Breakfast!  Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  Visit out YouTube channel to stream episodes LIVE. Join in to ask questions on air and joining in the conversation!  Hosts of the Show:Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what he does and can do here: https://nxlevelconsultants.com

    52 min

  6. 25 JUL

    Designing a Dental Practice That Actually Works: Lessons from 1,000+ Buildouts

    ✍️ Designing a Dental Practice That Actually Works: Lessons from 1,000+ Buildouts If you’re planning a dental startup, expanding your dental office, or just want to avoid costly construction mistakes, this episode is packed with must-know insights from someone who’s seen it all. Mike D’Inzio sits down with Steve Anderson, founder of Denco Dental Construction, to unpack what makes a dental practice functional, profitable, and built to last. With over 1,000 dental office buildouts under his belt, Steve shares his most valuable lessons on floor plan layout, operatory design, workflow efficiency, mechanical systems, permitting pitfalls, and more. 💡In this episode, you’ll discover : How to design a dental practice that supports team productivityThe #1 mistake dentists make during construction (and how to avoid it)Why your workflow should shape your floor plan—not the other way aroundWhat “Design-Build” really means and why it saves time and moneyThe truth about waiting room space and post-COVID patient flowHow smart design choices can increase production from Day OneWhether you're working with an architect, a general contractor, or going it alone—don’t make design decisions until you hear this. 🎧 Hit play and learn how to build a practice that works as hard as you do. Guest Steve Anderson/Denco Dental Construction https://www.dencodental.com(480) 201-7479 steve@dencodental.comSteve Anderson's book – Blueprints for Success (link below 👇)https://www.amazon.com/dp/B0DNNYLYK6?binding=paperback&qid=1742878073&sr=8-1&ref=dbs_dp_rwt_sb_pc_tpbkReview us on Apple Podcasts or Spotify - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  Watch uis LIVE on YouTube. https://www.youtube.com/@dentalunscriptedYou can ask Questions during LIVE STREAMS and be a part of conversation! Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/ #DentalStartup #DentalOfficeDesign #PracticeOwnership #DentalConstruction #DentalBuildout #DentalWorkflow #DentalConsulting #DentistryBusiness #DentalContractor #DesignBuild

    40 min

  7. 24 JUL

    Collaborating w/ Architects & General Contractors The Dental Startup Construction Process

    Thinking about a dental practice startup or remodeling your existing office? This special "Dental Shark Week" episode of Dental Unscripted is your ultimate guide to dental practice construction!  Join Mike Dinsio as he interviews Chad Hill from Hill Commercial Construction, a leading dental contractor in the Colorado market, who shares invaluable insights from his extensive experience in building dental offices.  Choosing the Right Space: Discover what critical factors a general contractor looks for during the due diligence process for both rented spaces and ground-up builds. Learn about evaluating infrastructure like electrical, sewer, and HVAC, and understanding potential issues like asbestos or soil conditions. From Plans to Permit: Understand the journey from initial floor plan concepts (often provided by equipment reps!) to securing city permits. Chad emphasizes the importance of a budget-minded architect who truly understands your vision, balancing desired aesthetics with practical costs. Navigating Hard Bids & Unexpected Costs: Get insights into the challenges of the hard bid process when design isn't aligned with budget, and how experienced contractors manage unforeseen issues like material delays or tariffs. The Power of Partnership: Learn why choosing a contractor who acts as a partner, offering transparent communication and problem-solving, is crucial for a smooth and successful project. Chad emphasizes that projects aren't slowing down, and for those considering getting into business or making a move, there's no better time than now!  Guest: Chad Hill, Hill Commercial ConstructionConnect with Chad: chill@hillcommercial.com https://hillcommercial.com/303.994.4849 Like this episode?Hit SUBSCRIBE, leave us a comment, and let us know what other "Dental Shark Week" topics you want us to tackle! Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/ Like this episode? Hit SUBSCRIBE, leave us a comment, and let us know what other "Dental Shark Week" topics you want us to tackle! Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

    40 min

  8. 23 JUL

    Building Your Dream Dental Practice: The Design Build Advantage to Cut Cost and Timelines

    Join us in this episode as we dive deep into practical advice for building a dental practice from scratch. Whether you're embarking on your entrepreneurial journey or considering building a new location, we have tailored this 'Dental Shark Week' focusing on dental practice construction. A key focus of the discussion is the "design build" model, where the contractor, designer, and client collaborate from the outset to ensure the project meets the doctor's needs and budget before permit submission. This integrated approach saves time and money by avoiding over-engineered systems often seen in traditional bid models where architects may not consider budget during the design phase. Dustin also provides critical timelines, noting that after permits are in hand, an office can be ready for equipment in approximately twelve weeks, and ready to see the first patient in about fourteen weeks Connect with Dustin Long/Big Sky Construction:(206) 259-0936https://www.bigskynorthwest.com/contact0:00 Intro 1:51 Why Dental Construction Matters 7:05 The Importance of Contractor Early Involvement & Due Diligence20:20 The "Design-Build" Model (Benefits, Avoiding Over-Engineering)29:55 The Impact of Delays & Change Orders, or Value Engineering32:38 Key Questions to Ask a Contractor (Budget, Timelines, Experience)37:37 The Cost of Materials and Labor Drives Rates Don't forget to subscribe, rate the show 5 STARS ⭐️⭐️⭐️⭐️⭐️, and engage with our community by watching on YouTube or participating in our live streams! https://www.youtube.com/@DentalUnscripted For more information about working with Michael as a Dental Startup Consultant, visit Next Level Consultants at https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

    42 min
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About

We started off as "Startup Unscripted" walking dentists through the startup process then we added "Dental Acquisition Unscripted." NOW Michael Dinsio, MBA joins forces with Paula Quinn, BSDH combining both shows into one channel 🫶 - Dental Unscripted. Together Mike & Paula bring a modern approach & perspective serving the dental industry the past 30+ years. Together they invite guests to the show and discuss their personal or professional experiences. We hope you will follow along on your dental practice ownership journey. FRESH NEW CONTENT about dental startups, buying a dental practice, and dental practice management. Hacks, tips, and tricks discussing "How-To Run a Successful Dental Practice!" We dish out industry knowledge on running your practice, "The Business of Dentistry." This dental podcast equips docs with key info as a practice owner. If you are new to the dental ownership game, thinking of a dental startup or a dental practice acquisition, we got you covered. SUBSCRIBE - RATE the new show 5 STARS ⭐️⭐️⭐️⭐️⭐️ We hope to continue to build a great community of listeners like you who have followed since Start Up Unscripted and Acquisition Unscripted. Go 👉 watch 👀 on YouTube, join in on the LIVE streams to ask questions direct on the show! Hope to see you all there.❤️ Visit Next Level Consultants at www.nxlevelconsultants.com/resources/podcast for more information. Rate the Show, Subscribe, Share, Follow along!!! ⭐️⭐️⭐️⭐️⭐️

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