Getting to "Hell Yes!".

Guillermo Salazar

Welcome to “Getting to Hell Yes,” the podcast where sellers talk to sellers about recognizing when buyers in multifamily, single-family, and build-to-rent are truly ready for a solution. Hosted by Guillermo Salazar, CEO of IrisCX, we explore the buyer’s journey, the psychology behind decision-making, and the key life changes that prompt buyers to say, “hell yes.” Whether you’re a seller learning to spot these pivotal moments or a buyer in these industries curious about the stories behind what problems are being solved, why they matter, and how they’re being positioned—this podcast is for you. Each show will share 1 key takeaways about what sellers are looking for when they seek that “hell yes" and how they got there. Let’s get started.

  1. Getting to Hell Yes: Adrian Danila and Chris Moreno on Multifamily Sales in 2025

    EPISODE 1

    Getting to Hell Yes: Adrian Danila and Chris Moreno on Multifamily Sales in 2025

    🎙️ Resident-Centric Innovation and Operational Excellence in Multifamily In this episode, Adrian Danila, a 21-year multifamily veteran, and Chris Moreno, a PropTech pioneer and venture capitalist, outline a roadmap for thriving in the dynamic multifamily industry. With insights on technology, cultural alignment, and resident-first strategies, they highlight how multifamily operators can achieve a resounding "Hell Yes!" in both operations and sales. 🔑 Key Highlights 1️⃣ Challenges in Multifamily: 🏠 Evolving Resident Expectations: Residents now demand seamless, tech-enabled experiences akin to Uber or Amazon.🛠️ Outdated Operations: Many operators still rely on manual workflows, risking competitiveness.📈 Rising Costs: Insurance and operational expenses challenge profitability, necessitating innovation.👥 Stretched Teams: Property managers face increasing pressure to balance efficiency with resident satisfaction.2️⃣ Strategies for Success: 🤖 Adopt Technology: Implement AI-powered tools, predictive maintenance systems, and centralized workflows to streamline operations and enhance the resident experience.🌟 Empower Residents and Teams: Treat residents as stakeholders by offering incentives for engagement, and equip property teams with resources and autonomy for better outcomes.🏢 Rebrand Multifamily Housing: Build loyalty by creating meaningful experiences and branding akin to hospitality giants like Marriott and Hyatt.3️⃣ Predictions for 2025: 📊 Data-Driven Leadership: AI and IoT will enable predictive solutions, setting leaders apart from laggards.🌱 Cultural Shifts: Innovation and team autonomy will be critical for operational success.💡 Resident-Centric Models: Making engagement, renewals, and advocacy seamless will become a priority.💡 Three Takeaways for ‘Getting to Hell Yes!’: Innovate with Purpose: Technology is essential—adopt tools that simplify workflows and deliver measurable ROI.Empower Stakeholders: Foster collaboration among residents and teams by providing autonomy and resources.Prioritize Resident-Centricity: Build a resident-first culture through branding, unique experiences, and exceptional service.🔥 Quote of the Episode: "Double down on what’s working in 2025." — Adrian Danila 🎧 Listen Now: SpotifyApple Podcasts📢 Discover how Adrian and Chris envision a resident-first, tech-enabled future for multifamily operators. Their insights will inspire you to align technology, people, and processes for transformative success! #MultifamilyInnovation #PropTech #ResidentCentricity #GettingToHellYes #Leadership #OperationalExcellence #Empowerment

    1h 24m
  2. Getting to LI LIve with James Sirman from E-Property Care

    EPISODE 2

    Getting to LI LIve with James Sirman from E-Property Care

    James Sirman on "Getting to Hell Yes!" 🎙️ Empathy, Data, and Trust: Unlocking the Potential of Smart Technology in Multifamily In this episode of “Getting to Hell Yes!”, James Sirman, a seasoned professional with 15+ years of real estate experience and a leader at E Property Care, shares his proven strategies for driving smart tech adoption in the multifamily industry. By combining empathy, data-driven insights, and a long-term trust-building mindset, Sirman highlights how to transform hesitant buyers into enthusiastic adopters. 🔑 Key Highlights 1️⃣ Challenges in Smart Tech Adoption: 💸 Budget Constraints: Upfront costs deter property owners managing tight budgets.🛠️ Operational Inertia: “If it’s not broken, don’t fix it” often delays innovation.⚙️ Fragmentation: Disconnected solutions lead to inefficiencies and poor integration.🎯 Misaligned Priorities: Owners focus on ROI, while operators prioritize functionality and ease of use.2️⃣ Strategies for Achieving ‘Hell Yes!’: 🤝 Empathy-Driven Engagement: Sirman tailors solutions to address pain points, like predictive maintenance tools that reduce costs and enhance resident satisfaction.📊 Data as a Decision-Maker: Using platforms like ALN and Build Central, Sirman demonstrates a 6-8% reduction in operating expenses for properties adopting smart tech, giving buyers confidence to commit.🛡️ Trust Through Honesty: Sirman’s willingness to say “no” when smart tech isn’t the right fit builds credibility and fosters long-term partnerships.3️⃣ Outcomes of Smart Tech Adoption: 🔧 Operational Efficiency: Predictive maintenance and centralized access control free staff to focus on higher-value tasks.🌟 Resident Satisfaction: Modern amenities like smart locks and thermostats enhance convenience, security, and tenant retention.💰 Financial Gains: Lower costs and higher satisfaction boost NOI and property value, delivering a clear ROI.💡 Key Takeaways for Sales Professionals: Empathy and Education Drive Sales: Understand buyer challenges and provide solutions that meet their specific needs.ROI is Key: Use data to highlight tangible benefits like cost savings and NOI improvements.Build Trust Through Integrity: Be transparent about limitations and focus on long-term relationships over quick wins.🔥 Quote of the Episode: "You can’t force change, but you can guide it with trust." — James Sirman 🎧 Listen Now: SpotifyApple Podcasts📢 Discover how James Sirman is transforming multifamily operations with empathy, data, and trust. Learn to achieve your own ‘Hell Yes!’ moments and lead the charge in the smart tech revolution. Hashtags: #SmartTech #MultifamilyInnovation #PropTech #GettingToHellYes #SalesLeadership #OperationalExcellence #EmpathyInSales

    52 min
  3. Getting to Hell Yes! Live with Todd Thorpe from the Cambium Networks

    EPISODE 3

    Getting to Hell Yes! Live with Todd Thorpe from the Cambium Networks

    Todd Thorpe on "Getting to Hell Yes!" 🎙️ Revolutionizing Multifamily Sales with a Challenger Mindset In this episode of “Getting to Hell Yes!”, Todd Thorpe, a sales leader at Cambium Networks, shares how his innovative approach helps clients say a resounding "Hell yes!" to his solutions. With over 25 years of experience in multifamily and telecommunications, Todd has mastered the art of educating the market, solving pain points, and building lasting partnerships—all while challenging industry norms. 🔑 Key Highlights 1️⃣ Challenges in Multifamily Sales: ⚖️ Brand Recognition Bias: Property owners often default to legacy brands despite higher costs and less flexibility.🛠️ Fear of Change: Decision-makers are hesitant to switch to new technology, especially for critical services like Wi-Fi.💸 Price Sensitivity: Competing in a commoditized market requires balancing cost-effectiveness with quality.2️⃣ Todd’s Sales Strategies: 🎓 Educate to Differentiate: Todd informs property owners about Cambium’s 40% cost savings and reliability, empowering them to specify Cambium hardware to ISPs.🔗 Dual Engagement: By aligning both property owners and ISPs, Todd ensures all stakeholders are excited about the solution.🌐 Leverage Social Media: Todd uses LinkedIn and trade shows to amplify Cambium’s credibility and connect directly with decision-makers.3️⃣ Delivering Tangible Value: 💰 Cost Savings: Cambium reduces capital expenditures by 40%, enabling owners to reinvest in their properties while maintaining quality.🌟 Enhanced Tenant Satisfaction: Instant-on Wi-Fi eliminates setup hassles, boosting tenant retention and property appeal.🤝 Building Lasting Relationships: Todd’s focus on partnership and problem-solving creates trust and long-term connections with clients.💡 Three Takeaways About ‘Getting to Hell Yes!’: Educate to Differentiate: Use knowledge to change the narrative and highlight your solution’s unique value.Solve Problems, Don’t Just Sell: Address client pain points with tailored solutions to become a trusted partner.Engage All Stakeholders: Build alignment between decision-makers and influencers for seamless buy-in.🔥 Quote of the Episode: "Sales isn’t about following tradition—it’s about crafting your narrative and creating demand where none existed before." — Todd Thorpe 🎧 Listen Now: SpotifyApple Podcasts📢 Discover Todd Thorpe’s blueprint for turning sales challenges into opportunities, reducing costs, and transforming the multifamily tech landscape. Learn how to get to your own 'Hell Yes!' moments. Hashtags: #MultifamilySales #TechSolutions #GettingToHellYes #ChallengerBrand #Leadership #TenantSatisfaction #SalesInnovation

    55 min
  4. Getting to Hell Yes! Live with Anthony Paganucci Brynson!

    EPISODE 4

    Getting to Hell Yes! Live with Anthony Paganucci Brynson!

    Anthony Paganucci on "Getting to Hell Yes!" 🎙️ Empathy, Transparency, and Alignment: Redefining Sales Success In this episode of “Getting to Hell Yes!”, Anthony Paganucci, CEO and founder of Brinson, shares her revolutionary sales philosophy. With over 20 years of experience in multifamily and vendor spaces, Anthony reveals how to create stronger relationships, deliver tailored solutions, and inspire enthusiastic buy-in from clients. 🔑 Key Highlights 1️⃣ Challenges in Sales: 🛠️ Opaque Processes: Unclear buying steps leave clients hesitant.❓ Silent Deal Killers: Unspoken concerns like vendor stability can derail deals.💸 Risk Aversion: High stakes make clients wary of onboarding new solutions.2️⃣ Strategies for Achieving 'Hell Yes!': 🤝 Prioritize Transparency: Anthony’s team addresses challenges upfront, fostering trust with tools like the “Why Brinson?” document to clarify pricing, services, and guarantees.🎯 Tailored Persona-Driven Approach: Using buyer personas like “Overwhelmed Olivia” or “Data-Driven Daniel,” Anthony’s team crafts customized solutions that resonate deeply.🛠️ Solve Before Selling: Brinson’s solutions, like ILS Management and Brinsights, simplify complex processes and deliver measurable results, proving value before the pitch.3️⃣ Proven Outcomes: 💰 Cut Costs: Brinson’s solutions reduce listing expenses by 20%, saving clients time and money.🌟 Empower Clients: Tools like Brinsights unify scattered systems, giving clients control over their operations.💡 Build Confidence: Honest conversations and tailored solutions turn hesitant buyers into committed partners.💡 Key Takeaways for Sales Professionals: Lead with Empathy: Understand your client’s challenges and speak directly to their needs.Be Transparent: Address concerns early to eliminate doubts and foster trust.Focus on Alignment: Ensure your solution perfectly matches the client’s goals for seamless buy-in.🔥 Quote of the Episode: "Sales isn’t about chasing deals—it’s about creating relationships that last. That’s what a ‘Hell Yes’ is all about." — Anthony Paganucci 🎧 Listen Now: https://open.spotify.com/show/4TY87ToVuLK7eqkZZvZA5T https://podcasts.apple.com/gm/podcast/getting-to-hell-yes/id1772602174📢 Discover how Anthony Paganucci’s approach transforms sales from transactions into partnerships. Learn to lead with empathy, transparency, and alignment for meaningful, long-term success. Hashtags: #SalesLeadership #EmpathyInSales #GettingToHellYes #Transparency #ProblemSolving #MultifamilySales #ClientEmpowerment

    46 min
  5. Getting to Hell Yes! LinkedIn Live with Konrad Koczwara

    EPISODE 6

    Getting to Hell Yes! LinkedIn Live with Konrad Koczwara

    🎙️ Podcast Teaser for Getting to Hell Yes Featuring Konrad Koczwara 🚀 Episode Overview: In this episode, we sit down with Konrad Koczwara, Founder & CEO of Elevate OS, to explore how technology consolidation is transforming the multifamily industry, the importance of resident retention, and why eliminating tech overload is the key to operational efficiency. 🔑 Key Takeaways 📲 Centralization is the Future Many multifamily properties juggle too many disconnected apps and systems. Elevate OS unifies resident experiences—bringing access control, payments, maintenance, and community engagement into a single, streamlined platform.🏢 Retention is the New Growth Strategy Keeping residents happy isn’t just about great amenities—it’s about data-driven engagement. Konrad explains how tech-enabled resident experiences improve renewal rates and NOI, shifting the focus from acquisition to long-term retention.💡 Smart Tech = Smart Investments Properties often overspend on redundant software without realizing it. Konrad shares why every property should audit its tech stack annually, cutting unnecessary costs while enhancing the resident experience.🔥 Konrad’s Tip for Getting to Hell Yes with a Buyer 💡 “Understand what problem your buyer is actually trying to solve. If they’re just looking for a way to collect rent and handle maintenance, they’re not your ideal customer. But if they want to create an elevated resident experience, that’s when you can deliver real value.” 🎧 Listen Now ✨ Don’t miss this must-hear episode for property managers, real estate investors, and multifamily leaders looking to simplify operations, increase retention, and boost revenue. 📱 Available on Apple, Spotify, or wherever you get your podcasts! 🎧 Listen Now: https://open.spotify.com/show/4TY87ToVuLK7eqkZZvZA5Thttps://podcasts.apple.com/gm/podcast/getting-to-hell-yes/id1772602174📢 Hashtags #GettingToHellYes #PodcastLife #MultifamilyTech #ResidentExperience #PropTech #RetentionMatters #RealEstateInnovation #PropertyManagement #SmartBuildings #EfficiencyMatters #SalesLeadership

    1h 5m
  6. Getting to Hell Yes! LinkedIn Live with Mark Fiebig

    EPISODE 7

    Getting to Hell Yes! LinkedIn Live with Mark Fiebig

    🎙️ Podcast Teaser for Getting to Hell Yes Featuring Mark Fiebig 🚀 Episode Overview: In this episode, we sit down with Mark Fiebig, Founder & CEO of Payscore, to discuss the evolution of income verification in property management, the fight against rental fraud, and how to eliminate bad debt before it starts. 🔑 Key Takeaways 🛡️ Fighting Rental Fraud with Data Mark highlights how fake pay stubs and AI-generated documents have made traditional income verification methods obsolete. Payscore verifies income directly from the source, ensuring property managers can make defensible, data-backed leasing decisions.💰 Bad Debt is Preventable With increasing financial pressures in multifamily real estate, reducing bad debt is critical. Mark explains how accurate income verification upfront can eliminate non-paying tenants, saving landlords hundreds of thousands in lost revenue.🚀 Speed & Efficiency Win Deals Many property managers waste weeks verifying income manually. Payscore reduces this process to minutes, leading to faster leasing, improved cash flow, and increased staff productivity.🔥 Mark’s Tip for Getting to Hell Yes with a Buyer 💡 “Find out what truly matters to your buyer—cost savings, risk reduction, or operational efficiency. Then, align your solution to their biggest pain point. The faster they see the value, the quicker you get to 'hell yes.'” 🎧 Listen Now ✨ Don’t miss this must-hear episode for property managers, real estate investors, and multifamily leaders looking to streamline operations and reduce financial risk. 📱 Available on Apple, Spotify, or wherever you get your podcasts! 🎧 Listen Now: https://open.spotify.com/show/4TY87ToVuLK7eqkZZvZA5Thttps://podcasts.apple.com/gm/podcast/getting-to-hell-yes/id1772602174📢 Hashtags #GettingToHellYes #PodcastLife #MultifamilyInnovation #PropertyManagement #PropTech #RentalFraud #BadDebt #IncomeVerification #RealEstateTech #SalesLeadership #EfficiencyMatters #NoMoreFakePaystubs

    51 min
  7. Getting to Hell Yes! LinkedIn Live with Dennis Bron

    EPISODE 8

    Getting to Hell Yes! LinkedIn Live with Dennis Bron

    🎙️ Podcast Teaser for Getting to Hell Yes Featuring Dennis Bron 🚀 Episode Overview: In this episode, we sit down with Dennis Bron, Head of Growth & Operations at Roofstock, to discuss the future of property management, how data is transforming single-family rental investments, and why tech-driven efficiency is the key to scaling in real estate. 🔑 Key Takeaways 📊 Data is the New Competitive Advantage Property management is no longer just about maintenance and rent collection. Smart investors leverage data to optimize their portfolios, improve tenant retention, and drive better asset performance.🏡 The Rise of Institutional-Grade Property Management Small investors can now access the same tools and insights as institutional players. Roofstock’s approach brings REIT-level performance to individual investors, creating a new standard in property management.💡 Tech-Enabled Efficiency Wins in Real Estate Many property managers are still operating with outdated processes. Dennis explains how AI, automation, and predictive analytics are revolutionizing the way single-family rentals are managed.🔥 Dennis’s Tip for Getting to Hell Yes with a Buyer 💡 “Break the sales process into three key phases: needs discovery, building value, and closing. If you try to close before your buyer understands the value, you’ll lose them. Keep it simple, be direct, and match your solution to their real needs.” 🎧 Listen Now ✨ Don’t miss this insightful episode for real estate investors, property managers, and multifamily leaders looking to scale smarter, not harder. 📱 Available on Apple, Spotify, or wherever you get your podcasts! 🎧 Listen Now: https://open.spotify.com/show/4TY87ToVuLK7eqkZZvZA5Thttps://podcasts.apple.com/gm/podcast/getting-to-hell-yes/id1772602174📢 Hashtags #GettingToHellYes #PodcastLife #PropertyManagement #PropTech #RealEstateInvesting #SingleFamilyRentals #DataDrivenDecisions #SmartInvesting #SalesLeadership #TechInnovation

    59 min

About

Welcome to “Getting to Hell Yes,” the podcast where sellers talk to sellers about recognizing when buyers in multifamily, single-family, and build-to-rent are truly ready for a solution. Hosted by Guillermo Salazar, CEO of IrisCX, we explore the buyer’s journey, the psychology behind decision-making, and the key life changes that prompt buyers to say, “hell yes.” Whether you’re a seller learning to spot these pivotal moments or a buyer in these industries curious about the stories behind what problems are being solved, why they matter, and how they’re being positioned—this podcast is for you. Each show will share 1 key takeaways about what sellers are looking for when they seek that “hell yes" and how they got there. Let’s get started.