Northstar Travel Group

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Canal • 3 programas

Destinos y viajes

Destinos y viajes

Cada dos semanas
Destinos y viajes

Destinos y viajes

Cada mes
Destinos y viajes

Destinos y viajes

Cada dos semanas

11 MAY

Trade Secrets After Dark: Growing up in travel and AI competition with Mr. Honeymoon (feat. Jim Augurinos)

In this episode, co-hosts Emma Weissmann and Jamie Biesiada chat with Jim Augerinos of Perfect Honeymoons (aka Mr. Honeymoon) about his start in travel, keeping up with the latest on agentic AI and being a SMIT (IYKYK). While Trade Secrets usually invites listeners to ask questions that are answered on the show by industry experts, enjoy the occasional “After Dark” episode, featuring casual chats — and drinks — with guests from around the travel industry. This episode was sponsored by Tourism Cares. Further resources Jim Augerinos on Facebook and Instagram Mentioned in this episode: Batman’s Lamborghini The infamous pickle milkshake Get in touch! Email us: tradesecrets@travelweekly.com Theme song: "Sweeter Vermouth" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0/ See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

11 may

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56 min
11/09/2023

Fam trips: How can they help your business, travel advisors?

This week, Trade Secrets is all about the fam — fam, or familiarization, trips, that is! Hosts Emma Weissmann and Jamie Biesiada are joined by Theresa Chu-Bermudez, owner of Get Out! Custom Travels, co-host of the Tin Lounge Podcast and the creator of Fam with Intention. They talk about all of the ins and outs of fams: how to find them, how to prepare for them, what to do on a fam, and what to do after the trip is over. This episode is sponsored by Air France-KLM. Further resources: Theresa Chu-Bermudez Theresa’s agency, Get Out! Custom Travels, online and on Instagram Fam with Intention online and on Instagram Tyson Wharton, owner and founder of Sioux Empire Travel, and his fam trip do’s and don’ts: Do: Be on time and on schedule Dress and act professionally Be positive, helpful, mindful and respectful of other guests on the property Introduce yourself to your sales managers, BDMs, other travel advisors and hotel staff Pack a bunch of business cards See the place through your clients’ eyes Be prepared — pack comfortable shoes Be grateful, be kind, be awesome Don’t: Approach other guests and try to sell them your services Treat this as a vacation — it’s work Complain Break the rules of a site inspection Act a fool Take calls during inspections and important fam appointments, but you can work in your room or on down time if you need to Annoy or overwhelm your BDM, hosts or managers Mentioned in this episode: Gimbals for your phone Future Leaders in Travel Retreat Trello Thanks to our friends at The Hive for helping solicit questions for this season of Trade Secrets! Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

11/09/2023

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37 min
01/07/2024

Trade Secrets on the road, part 3: How does Europe’s travel agency landscape compare to the U.S.?

Trade Secrets is on the road for a special, three-episode series recorded on the ground at the ASTA Travel Advisor Conference in Dallas. In this episode, the final in the series, co-hosts Emma Weissmann and Jamie Biesiada welcome Eric Dresin, the secretary general of the European Travel Agents’ and Tour Operators’ Associations (ECTAA), onto the show. They chat about the travel agency landscape in Europe, the phenomenon of Europe’s travel “planners” (who don’t actually book travel) and more. Then, hear from Thekla Kammenou of the Greece-based tour operator Four Ways Travel, about the tourism scene in Greece and some of her favorite spots. This episode is sponsored by Iberostar Hotels & Resorts. Further resources Eric Dresin on LinkedIn The ECTAA Four Ways Travel online and on Facebook Thekla Kammenou on LinkedIn, Facebook and email Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

01/07/2024

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39 min
02/12/2024

Season 5 finale: Emma and Jamie’s top 25 predictions for travel in 2025

In the season finale of Trade Secrets, co-hosts Jamie Biesiada and Emma Weissmann share their top 25 travel predictions for 2025, covering everything from trends in the travel agency and tech landscape to destinations and travel styles they have their eyes on for the coming year. They also share some exciting news – Trade Secrets recently took home an award for Best Travel/Leisure Podcast in the annual Eddie and Ozzie Awards! The sixth season of Trade Secrets will debut in early 2025. Further resources Mentioned on the show: From TravelAge West, The top 5 trends for 2025 From TravelAge West, This cruise expert reached $3 million in annual sales using TikTok From Travel Weekly, Women-only tours: A niche that is going mainstream From Travel Weekly, Summer of the destination ‘dupes’ From Travel Weekly, A host of problems Host Agency Reviews’ Travel Agency Software Profiles Tern Approach Guides Epic Universe From Travel Weekly, more about Universal Horror Unleashed in Las Vegas Travel Weekly’s 2024 Travel Industry Survey From Travel Weekly, some reading on different aircraft designs being developed The new autonomous wheelchairs at Miami Airport Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

02/12/2024

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42 min
22/04/2024

How should travel agents address travel advisories?

When the State Department upgrades its travel advisory for a destination, or updates an advisory with new information, it can make clients a little jumpy. How should travel agents navigate the situation? Get the answer on this week’s episode of Trade Secrets, when co-hosts Emma Weissmann and Jamie Biesiada are joined by travel advisor Brittany Shuford of Darling Destinations in Birmingham, Ala. Thanks to our friends at OutsideAgents.com for helping us solicit travel advisor questions this season. This episode is sponsored by Travel Insured International. Further resources Find Brittany Shuford on Instagram and Facebook Mentioned in this episode: The State Department’s travel site, Travel.State.Gov The State Department’s Smart Traveler Enrollment Program (STEP) Emma’s Humans of Travel podcast Travel attorney Mark Pestronk’s free resources, including disclaimer and release forms A travel agent guide to selling high-risk travel Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

22/04/2024

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35 min
29/01/2024

Decoding 2024: What trends will shape the travel advisor landscape?

This week on Trade Secrets, co-hosts Emma Weissmann and Jamie Biesiada gaze into their crystal balls to reveal what 2024 might hold for the travel agency community. They share what’s in and what’s out for this year, along with major trends that will shape the advisor landscape. They’ll even share some resolutions for themselves and for the podcast. Here’s a preview of what’s in and what’s out, according to our hosts. Emma’s “in for 2024” list: Using a travel advisor! High prices for both accommodations and airfare. Europe: Italy, Greece and Portugal are all hot spots. Group and event travel. River cruising for younger generations. Authentic, immersive experiences. Emma’s “out for 2024” list: Peak-season travel (book shoulder season!) Last-minute trips (book early!) Leaving sustainability out of the conversation. Working to the point of burnout. Being afraid of technology that can actually help business. Jamie’s “in and out for 2024” list: In: Being a traveler. Out: Being a tourist (credit to Signature Travel Network’s Ignacio Mazza) In: 201 destinations. Out: 101 destinations (credit to Jetset World Travel affiliate Sarah Sullivan) In: Slow travel. Out: The quick, cram-it-all-in trip In: On-time flights. Out: Flight disruptions (fingers crossed) Out: Economy class. In: Business and first (this is an aspirational joke for Jamie, who almost always flies economy) Further resources: Trade Secrets episode on burnout, balance and more Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

29/01/2024

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30 min
25/03/2024

Mic check, one, two: How do we create Trade Secrets?

How is the Trade Secrets podcast made? Find out all the behind-the-scenes details in this special episode with co-hosts Emma Weissmann and Jamie Biesiada. From the show’s origin, to scripting, to editing and posting, take a peek behind the Trade Secrets curtain. This is a special episode of Trade Secrets between seasons four and five. Season five will return in two weeks, on April 8. This episode is sponsored by Travel Insured International. Further resources Email Emma Weissmann and Jamie Biesiada Follow us on Instagram Travel Weekly TravelAge West Emma Weissmann Jamie Biesiada Mentioned in this episode: Slate’s Dear Prudence “Tiny Beautiful Things,” by Cheryl Strayed Auphonic Omny Studio PodBean Some previous episodes we mention: When is it time to leave your host agency and join a consortium? Top travel pros and their best advice for advisors On the ground in Maui: Should travel agents send clients to the island right now? Icon of the Seas: How big can a cruise ship get? Why can’t we be friends? Forming productive travel advisor-supplier relationships How do I use generative AI to improve my travel agency’s workflow? Travel advisors, are you using the right tech stack? Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

25/03/2024

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30 min
15/07/2024

How should travel advisors manage client expectations?

Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn’t recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they’re in-destination? Get advice on all that and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis, Missouri. This episode is sponsored by Iberostar Hotels & Resorts. Further resources Sky High Travel on the web, Facebook and Instagram Resources mentioned in this episode and related reading: Trade Secrets episode with Tique’s Jennifer Jacob, who talks about the “bless and release” method of breaking up with clients Abbey Meyer on Humans in the Hot Seat Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

15/07/2024

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43 min
01/01/2024

Trade Secrets presents Humans of Travel: Kristin Karst of AmaWaterways

Trade Secrets is on a holiday break, but in the meantime, we wanted to share some of Travel Weekly and TravelAge West’s other podcasts with our listeners. This week’s episode is Humans of Travel, hosted by Trade Secrets co-host Emma Weissmann, featuring AmaWaterways’ Kristin Karst. If you’ve worked in the travel industry for any length of time, you’re probably familiar with Karst. The co-owner and executive vice president of river cruise line AmaWaterways, Karst is a staple at most travel industry conferences, perhaps best known for her bubbly personality, welcoming demeanor and close, personal relationships with travel advisors. However, many travel industry colleagues may not know Karst’s unique backstory. She was born and grew up in Dresden, a German town along the Elbe River, in what was formerly Eastern Germany, under a regime that mostly kept Karst and her family isolated from the Western World. In this episode of Humans of Travel, Karst reflects on a childhood spent under the Socialist Unity Party of Germany, and how the limited travel her family was able to do allowed her to gain an appreciation for all that Eastern Europe had to offer and fostered an early love of tourism. Karst will also dive into what it was like when the Berlin Wall came down in 1989, and how she got her start in the travel industry as a leisure manager at American Express Travel, a role that she kept until she moved to Southern California and met Rudi Schreiner, her husband-to-be and the former president of Viking Cruises. Listeners will hear Karst reflect on the early days of AmaWaterways, how she keeps her work-life balance in check and what’s behind her unwavering positivity. Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

01/01/2024

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46 min
17/06/2024

Trade Secrets on the road, part 2: From pitch to prime time, how travel advisors can — and should — get on TV (feat. Jenn Lee, Vanessa McGovern and Erika Richter)

Trade Secrets is on the road for a special, three-episode series recorded on the ground at the ASTA Travel Advisor Conference in Dallas. In this episode, part two in the series, travel advisors can learn all about how to get on TV, and why it’s the best marketing tactic a small business can employ. Vacation Planners International’s Jenn Lee, Gifted Travel Network’s Vanessa McGovern and ASTA’s Erika Richter — all experts in media relations — offer tips, advice and beyond. This episode is sponsored by the Globus family of brands. Further resources Email Jenn Lee and ask for her step-by-step process for pitching the media Connect with Vanessa McGovern on LinkedIn Email Erika Richter, join the ASTA Member Lounge on Facebook and find ASTA’s educational opportunities online Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information.

17/06/2024

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52 min

From Northstar Travel Group—the leading B2B media, events and information services company serving the global travel industry—this podcast channel brings together the voices shaping travel today. Across a dynamic slate of series, Northstar’s podcasts deliver both deep-dive insights and human-centered storytelling for professionals across meetings, incentives, business travel, leisure and travel technology. Listeners gain insider perspectives on the trends and innovations driving the industry forward—alongside candid conversations that spotlight the people behind the decisions, destinations and experiences. Whether you’re looking for actionable takeaways or authentic stories from the field, Northstar’s podcast network offers a smarter, more personal way to stay informed about and inspired by the world of travel.

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Northstar Travel Group

Top programas

Trade Secrets After Dark: Growing up in travel and AI competition with Mr. Honeymoon (feat. Jim Augurinos)

Fam trips: How can they help your business, travel advisors?

Trade Secrets on the road, part 3: How does Europe’s travel agency landscape compare to the U.S.?

Season 5 finale: Emma and Jamie’s top 25 predictions for travel in 2025

How should travel agents address travel advisories?

Decoding 2024: What trends will shape the travel advisor landscape?

Mic check, one, two: How do we create Trade Secrets?

How should travel advisors manage client expectations?

Trade Secrets presents Humans of Travel: Kristin Karst of AmaWaterways

Trade Secrets on the road, part 2: From pitch to prime time, how travel advisors can — and should — get on TV (feat. Jenn Lee, Vanessa McGovern and Erika Richter)

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Northstar Travel Group

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