AI Today Podcast

AI & Data Today

The top podcast for those wanting no-hype, practical, real-world insight into what enterprises, public sector agencies, thought leaders, leading technology companies, pundits, and experts are doing with AI today.

  1. Why CPMAI Matters in AI Projects — with Mike Hyzy

    18 FEB

    Why CPMAI Matters in AI Projects — with Mike Hyzy

    In this episode of AI Today, host Kathleen Walch is joined by Michael Hyzy, Vice President of AI Strategy and Product Development at CGI, to explore why so many AI initiatives struggle—and why methodology matters more than ever.  Drawing on his experience leading enterprise AI initiatives in regulated industries, Michael explains why treating AI like traditional software often leads to failure, stalled pilots, and unmet expectations. He shares how CPMAI provides the structure needed to manage uncertainty, align stakeholders, and move AI efforts from experimentation to measurable business outcomes.  This conversation dives into the realities of managing non-linear AI work, from data readiness and model risk to governance, ethics, and long-term operationalization. Michael also looks ahead to the rise of AI agents and what project leaders must do now to prepare for a future where humans and AI systems work side by side.  Tune in to hear about:  Why AI projects fail when traditional delivery methods are applied How CPMAI helps teams navigate data uncertainty and iterative learning How organizations move AI from pilots to production Why governance and risk management must be built into AI projects from the start What mindset shifts do project managers need when leading AI initiatives What the transition from AI tools to AI agents means for organizations Whether you’re a project manager, AI practitioner, or organizational leader, this episode offers practical insight into delivering AI responsibly, realistically, and at scale.

    28 min
  2. Chris Caldwell on the Power—and Limits—of AI

    05/11/2025

    Chris Caldwell on the Power—and Limits—of AI

    In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale.  This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards and metrics toward outcomes powered by real-time, AI-driven insight.  Tune in to hear about:  Why trust is foundational for AI adoption in customer interactions How natural language AI is transforming both listening and action What it takes to deliver true hyper-personalization at scale Why transparency, control, and choice matter in every AI use case Real-world examples of AI streamlining service, support, and retention How Concentrix balances experimentation with client outcomes Whether you're in customer experience, enterprise transformation, or scaling AI in a service environment, this episode delivers clear, grounded insight into what it really means to build AI that listens, learns, and acts—with the customer at the center.  Concentrix Corporation (NASDAQ: CNXC), a sponsor of today’s podcast episode, is a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. The company is solution-focused, tech-powered, intelligence-fueled to design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. Concentrix helps over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, it’s the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.

    29 min
  3. 22/10/2025

    Fred Laluyaux on Decision Intelligence, AI Adoption, and the Future of Work

    In this episode of AI Today, host Kathleen Walch sits down with Fred Laluyaux, CEO of Aera Technology, to discuss how enterprises are evolving their operating models through AI-powered decision intelligence.   Tune in to hear about:  What “decision intelligence” really means—and why it matters How AI can move from experiments to operational transformation The rise of decision architects and control rooms inside the enterprise Why “learning by doing” beats “learning by reading” when adopting AI How change fatigue, value misalignment, and risk aversion affect AI initiatives What the future of knowledge work could look like with embedded intelligence Whether you’re leading digital transformation, deploying enterprise AI, or exploring new operating models, this conversation offers sharp insights into building organizations that can sense, decide, and act at scale.   Aera Technology, a sponsor of today’s podcast episode, is the leader in decision intelligence and creator of Aera, the first decision intelligence agent. Aera understands how your business works, makes real-time recommendations, takes actions, and learns from every decision. By empowering enterprises to optimize and automate decisions, Aera enables greater sustainability, intelligence, and efficiency. See this in action at AeraHUB NYC as market leaders share how they are scaling decision intelligence for a competitive edge in the age of AI.

    28 min

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The top podcast for those wanting no-hype, practical, real-world insight into what enterprises, public sector agencies, thought leaders, leading technology companies, pundits, and experts are doing with AI today.

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