Metrigy MetriSight

Metrigy

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

  1. MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026

    23 MAR

    MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026

    Metrigy's Robin Gareiss, Irwin Lazar, and Diane Myers share highlights from their week in Las Vegas for EC '26, from showcased products to developing trends.

    31 min
  2. MetriSight Ep.90 - Evolving Security Threats in 2026

    23 FEB

    MetriSight Ep.90 - Evolving Security Threats in 2026

    In this episode we’ll chat with HP about the evolving endpoint security and threat landscape in 2026. We'll discuss the impact of AI for both attack and defense, the growing risk of cookie-based attacks, increasing risks to enterprise devices, how quantum computing will impact security strategies, how organizations should think about security incident management going forward, and how they should unify hardware and software security management to minimize risk.

    37 min
  3. MetriSight Ep.89 - What We'll Be Watching in 2026

    23 FEB

    MetriSight Ep.89 - What We'll Be Watching in 2026

    Kick off the year with Metrigy analysts, who share what's top of mind for them in customer experience and workplace collaboration as 2026 gets underway.

    33 min
  4. MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!

    24/11/2025

    MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!

    An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio of granular service and support agents. What does this mean for the future of CX, including AI agents and their human counterparts? CEO Dialpad Craig Walker joins Metrigy's Beth Schultz to share his vision.

    26 min
  5. MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta

    25/09/2025

    MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta

    In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generative and agentic AI. They explore the definitions and distinctions between traditional AI and agentic AI, highlighting the proactive capabilities of agentic systems. The conversation delves into real-world applications, business value, and the future potential of AI in enhancing customer experience and operational efficiency.

    25 min
  6. MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy

    09/09/2025

    MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy

    As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and will not change marketing strategy moving forward, and some of her biggest surprises.

    31 min
  7. MetriSight Ep.84 - AI: New Ways to Drive Results

    08/09/2025

    MetriSight Ep.84 - AI: New Ways to Drive Results

    Vinod Muthukrishnan, Cisco VP & COO, joins us to advise companies on how to get started, progress, and demonstrate compelling business improvements with AI in customer experience strategies.

    36 min
  8. MetriSight Ep.83 - 2025 CCaaS MetriRank: Who's Top, Who's Not, and Why?

    15/07/2025

    MetriSight Ep.83 - 2025 CCaaS MetriRank: Who's Top, Who's Not, and Why?

    In this episode, Metrigy's Diane Myers, senior research director, walks us through the just released 2025 CCaaS MetriRank, our third-annual ranking of top providers offering cloud contact center.

    18 min
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Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Información

  • Creador
    Metrigy
  • Años de actividad
    2022 - 2026
  • Episodios
    25
  • Clasificación
    Apto
  • Copyright
    © 2023 Metrigy
  • Mostrar sitio web
    Metrigy MetriSight

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