21/10/2025

Generosity Doesn’t Wait: Lessons from GX25

In this special live episode of The Generosity Experience, hosts Tim Sarrantonio and Sam Nyland unpack highlights, themes, and behind-the-scenes moments from Generosity Xchange 2025—Neon One’s annual virtual conference for nonprofit professionals. Whether you missed the event or want to relive your favorite sessions, this episode captures the heart of GX25: from how the agenda came together to what attendees said in the moment. At the center of it all is Rachel D’Souza’s resonant reminder that “generosity doesn’t wait for permission.” Tim and Sam reflect on how that idea shaped the main stage, tech track, and the conference’s overall energy. You’ll also hear: The two big themes Sam kept hearing across tech and main stage: relational fundraising and real connection How Neon One clients—from the Binghamton Philharmonic to Decatur Makers—showed off tools that actually work Why Generosity Bingo shouldn’t have worked—and why it totally did What goes into designing a virtual conference where attendees stay for 5+ hours on average How swag, spirit week, and pets made GX25 feel joyful and human Big Ideas and Takeaways Generosity Doesn’t Wait for Permission Rachel D’Souza’s quote lit up the chat during her closing keynote. It’s a reminder that nonprofit leaders don’t need to over-plan or seek approval to act generously. If it’s rooted in intention and heart, go. Relationships > Transactions From fundraising to events to tech, the most successful nonprofits focus on people—not platforms. This year’s sessions consistently emphasized the power of making people feel seen, valued, and invited. Clients Are the Best Teachers The tech stage featured client-led demos that felt more like real case studies than product showcases. Whether it was managing hundreds of events or integrating ticketing and CRM, it was all about real-world wins. Community Can Be Designed From ten-minute main stage interviews to swag giveaways and Pet Parade cameos, GX25 was built with joy and accessibility in mind—demonstrating that digital gatherings can feel personal and human. Show Notes and Resources Rewatch Generosity Xchange 2025: neonone.com/gx Watch October 17's livestream to see some behind the scenes content Listen to Rachel D’Souza’s Episode: More Than Money: Reciprocal Generosity

25 min

07/10/2025

GX25 Preview: Tech, Tactics & the Power of Personal Connections

In this episode of The Generosity Experience, hosts Tim Sarrantonio and Sam Nyland preview everything you need to know before attending Generosity Xchange 2025. From a first look at the main stage and tech track to why this year’s theme—personal connections—matters more than ever, this conversation will help you show up ready to learn, connect, and grow. They also reflect on how the event’s design centers real nonprofit voices over pitches, and why GX25 is becoming a must-attend virtual gathering for organizations of all sizes. You’ll also hear: What’s new on the Tech Stage: Sam shares how Neon One clients—from grassroots makerspaces to large arts orgs—will present real examples of donation forms, event strategies, and website tools that drive results. Why this isn’t your average virtual conference: Tim explains how personal connections, peer learning, and zero sales pressure make GX25 feel more like a movement than a marketing play. Behind-the-scenes stories: From swag delays (blame the pen) to speed networking logistics and Binghamton Philharmonic’s custom concert, you’ll hear how much intentionality goes into making this a joyful, accessible experience. How to win at Community Bingo: Based on Neon One’s latest research, this interactive game on Day 2 helps attendees reinforce key findings on end-of-year giving, donor behavior, and nonprofit growth. Big Ideas and Takeaways Personal Connections Power Growth At its core, GX25 is built to spark meaningful human connections—between nonprofit pros, between ideas and implementation, and between people and the tech they use to do good work. Technology Should Elevate, Not Complicate The Tech Stage focuses on client-led sessions that offer usable, tested strategies. Whether you're using Neon CRM, Arts People, or Neon Websites, the goal is simple: make your operations work smarter for your mission. No Pitches. Just People. Tim and Sam emphasize that this isn’t a thinly veiled sales event. It’s designed to be inclusive, tactical, and rich with peer-to-peer knowledge, whether you're new to Neon One or a longtime user. Show Notes and Resources Register for Generosity Xchange 2025: www.neonone.com/gx Read the Generosity Report and GivingTuesday Addendum Follow Tim Sarrantonio on LinkedIn for GX25 live updates and swag reveals Listen to Rachel D’Souza’s Episode: More Than Money: Reciprocal Generosity Want a spot at a VIP Dinner in NY or ATL? Email tim@neonone.com

29 min

23/09/2025

How PANO Champions Nonprofit Governance & Advocacy

In this episode of The Generosity Experience, we turn the spotlight on systems-level change in the nonprofit sector. Sam Nyland welcomes Anne Gingerich, Executive Director of the Pennsylvania Association of Nonprofit Organizations (PANO), for a powerful conversation about infrastructure, advocacy, and why every nonprofit—no matter its size—needs a seat at the policy table. Anne breaks down how PANO supports hundreds of organizations with board governance training, compliance updates, and a statewide help desk, while also connecting them to a national network of state associations via the National Council of Nonprofits. You’ll hear how PANO leverages Neon CRM to streamline membership, sponsorships, email campaigns, and even policy advocacy using integrations like UJoin. Tim and Sam also look ahead to Generosity Xchange, Neon One’s annual conference, which will feature both main-stage inspiration and tech-stage application—from product strategy to volunteer management to real-world stories of nonprofits putting generosity into action. You’ll also hear: Anne Gingerich explain the new 2025 Pennsylvania law requiring annual nonprofit reports—and how missing it could cost organizations their tax-exempt status. How PANO uses Neon CRM for everything from automating member renewals to processing sponsorship forms and tracking policy campaign engagement. A breakdown of how 501(c)(3)s can and should lobby for causes that matter—and why more organizations are stepping into advocacy in 2025. A preview of what to expect at Generosity Xchange 2025—and why it’s designed to amplify the voices of nonprofit practitioners across all stages and sectors. Big Ideas and Takeaways Build the Backbone PANO’s work shows how critical nonprofit infrastructure is—governance, compliance, and professional development aren’t optional extras, they’re the foundation. Advocacy Is Not Optional Anne makes the case for proactive nonprofit lobbying and walks through how even the smallest organizations can advocate legally and effectively. Integrated Tools, Stronger Communities The way PANO uses Neon CRM and UJoin integration offers a playbook for any membership organization looking to mobilize supporters while staying organized. Show Notes and Resources Learn more about PANO: https://pano.org State Association Finder via National Council of Nonprofits: https://ujoin.co/ September 2025 Neon One Monthly Release: https://neonone.com/resources/event/neon-one-monthly-release-september-2025/ Register for Generosity Xchange 2025: https://neonone.com/gx

29 min

09/09/2025

Finding Hidden Gems with Kyle Curry

In this episode of The Generosity Experience, we dig into how nonprofits can uncover “hidden gems” in their donor base and make the most of year-end giving. Kyle Curry of Windfall explains why wealth and career insights can transform a $20 donation into a major gift, Abby Jarvis reveals the surprising loyalty of Giving Tuesday donors, and host Tim Sarrantonio reflects on how to balance identity, affinity, and wealth in building authentic relationships. You’ll also hear: Kyle Curry, General Manager of Windfall’s nonprofit team, share how wealth and career data can surface unexpected opportunities—like a first-time $20 donor who turns out to have a $30 million net worth—and why AI modeling is reshaping how fundraisers prioritize their time. Abby Jarvis, Neon One’s Head of Research, unpack the “big number” of the month: 47.71% of Giving Tuesday donors gave again in December 2024. She outlines three practical actions nonprofits can take—plan a Giving Tuesday campaign, design year-end communications as a holistic strategy, and remember to breathe through the busy season. Tim’s Motivations segment, inspired by both Kyle and Abby, on why focusing on affinity and psychological safety first opens the door to meaningful conversations about giving. Tim explores lessons from The Millionaire Next Door and the importance of asking “why are they here?” before ever making an ask. Big Ideas and Takeaways Hidden Gems Are Everywhere Kyle reminds us that wealth screening is not just about the richest person in the room—it’s about finding donors whose capacity, careers, and passions align with your mission. With the right data, even a modest first-time gift can be the start of a transformational relationship. Giving Tuesday Compounds December Success Abby’s data shows nearly half of Giving Tuesday donors give again that same month. Nonprofits can maximize this by building campaigns that treat December as a full journey rather than a series of disconnected asks. Affinity First, Wealth Second Tim emphasizes that fundraisers should start with the “why” behind a donor’s connection. Wealth and career insights are powerful, but only when layered onto authentic relationships that respect identity and create psychological safety. Show Notes and Resources Register for Generosity Xchange 2025: www.neonone.com/gx Learn more about Windfall: windfall.com Book mentioned: The Millionaire Next Door Here is the amazing game table that Kyle talked about Share your favorite board game with Kyle on our LinkedIn episode post!

41 min

26/08/2025

Tacos, Tech, and Transforming Community with Ben Williams

In this episode of The Generosity Experience, we shine a light on creative, community-driven solutions to fundraising and engagement. Tim Sarrantonio sits down with Neon One’s Anna Van Cleef to unpack the August 2025 product release—including big upgrades to workflows, volunteer triggers, and household management—and Sam Nyland talks with Ben Williams, Executive Director of The Connect Center, about how STEAM-based youth programs, innovative events, and a love of technology are transforming a Capital Region community. In our Nonprofit Hotline segment, Sam and Tim tackle a common pain point for events: long lines at check-in. They break down how to use Neon CRM’s built-in sales and check-in tools to speed up entry, empower volunteers without full CRM access, and keep the focus on a warm welcome instead of tech frustration. You’ll also hear: Anna Van Cleef explain how new workflow updates make it easier to automate letters, trigger communications from volunteer shifts and events, and even create certificates for recognition or completion. Ben Williams share how The Connect Center blends food security initiatives with STEAM youth programs—from a culinary “indoor food truck” to a Black Box Arcade—and why their Tacos for Life fundraiser has become a community block party. Practical tips from the Nonprofit Hotline on scanning tickets, sharing limited-access check-in links, and training volunteers to switch seamlessly from QR codes to name lookups when tech hiccups happen. Big Ideas and Takeaways Automate for Impact Anna’s release highlights show how automations—now including letters and certificates—free up staff time while keeping donor and volunteer engagement personal and consistent. Creativity Builds Connection Ben’s story proves that thinking outside the box, whether it’s a taco competition or a youth-run arcade, draws people in and deepens relationships with the mission. Streamline Your Check-In From the Nonprofit Hotline: The best check-in is the one that works in the moment. Equip volunteers with both scanning tools and manual name search to keep the line moving and guests happy. Show Notes and Resources August 2025 Neon One Monthly Release Register for Generosity Xchange 2025 Learn more about The Connect Center Submit a question to the Nonprofit Hotline

41 min

12/08/2025

Just Click The Button with Mallory Erickson

In this episode of The Generosity Experience, we explore how small, intentional actions can lead to transformational fundraising results. Abby Jarvis, Neon One’s Head of Research, reveals the long-term value of donor loyalty, Mallory Erickson shares how overcoming fear-based resistance starts with “pressing the red button,” and Tim Sarrantonio challenges fundraisers to track with purpose, not just process. You’ll also hear: Abby Jarvis unpack new data showing that donors who give for five consecutive years contribute 1,520% more than one-time donors—and the three strategies any nonprofit can use to build that kind of loyalty. Mallory Erickson, fundraising strategist and host of What the Fundraising, explain why fundraisers often avoid the simplest actions, how practice builds confidence, and the origin of her new AI-powered training tool, Practivated. Tim’s Motivations segment on why your database is more than a product—it’s the electronic representation of your work—and how to ensure it truly reflects your mission and community. Big Ideas and Takeaways Retention Compounds Results Abby’s research proves that keeping donors connected year after year produces exponential growth. The key? Relationship-first strategies that make donors feel seen, not just solicited. Press the Red Button Mallory reminds us that sometimes the biggest hurdle is simply taking action. Her coaching mantra—just press the red button—is about replacing fear with momentum. Track With Purpose Tim urges fundraisers to audit their donor records: Does your data reflect the community you serve? Purposeful tracking transforms reports into real relationship drivers. Show Notes and Resources Register for Generosity Xchange 2025: www.neonone.com/gx Learn more about Mallory Erickson: malloryerickson.com Submit a question to the Nonprofit Hotline

40 min

22/07/2025

The Living Product: Orchestrating Donor Growth with EYSO’s Daniel Meyers

In this episode of The Generosity Experience, we explore how Neon One’s platform isn’t just software—it’s a living product. Daniel Meyers, Executive Director of the Elgin Youth Symphony Orchestra (EYSO), joins us to share how his team is using Neon CRM to scale relationship-driven fundraising with limited staff. From automation and donor segmentation to music-powered mission connection, Daniel explains how the right CRM can evolve with your goals. You’ll also hear: Anna Van Cleef, Senior Director of Product Management at Neon One, preview the newest peer-to-peer fundraising features and global event discounts, built directly from client feedback. A Hotline segment answering a listener’s question on how nonprofits can better steward donors—plus what we learned from reviewing 100+ donation forms at Dream Big. Big Ideas and Takeaways The CRM That Listens Daniel calls Neon CRM a “living product” because of its active evolution. Unlike static tools, it adapts to how nonprofits actually work—whether it's automation, workflows, or donor engagement. From Peer to Partner EYSO treats every first-time donor—many recruited via peer-to-peer—as a future advocate. Daniel walks through how automation nurtures that journey into sustained support. Discounts That Drive Inclusion Anna outlines new global discount capabilities for events, enabling nonprofits to tailor pricing and access for different community segments with ease. Peer-to-Peer, Reimagined Neon One’s new P2P module in CRM will offer intuitive, team-based fundraising features—ideal for orgs just starting or looking to streamline beyond complex setups. Design for Trust, Not Just Donations The Hotline segment reflects on what really makes a donation form work: clarity, impact storytelling, mobile-first design, and signals of trust. Show Notes and Resources Learn more about Elgin Youth Symphony Orchestra: EYSO.org Dream Big 2025 Generosity Awards: Highlights and takeaways Submit a question to the Nonprofit Hotline

41 min

08/07/2025

Tomorrow Is Not Guaranteed: Dreaming Big with Kathy Kempff

In this episode, Tim Sarrantonio sits down with Kathy Kempf, founder of Nuclavis, to explore the evolving world of peer-to-peer fundraising. From the rise of creative event models like pickleball tournaments and ice hockey to the transformative role of mobile apps, Kathy shares how nonprofits can inspire supporters and drive deeper engagement. You’ll also hear: Abby Jarvis break down this month’s “Big Number” on peer-to-peer participation trends. A Generosity Spectrum segment on the psychology of giving and why swag might do more harm than good. Big Ideas and Takeaways The Psychology of Swag: Incentives can unintentionally cheapen giving when they shift motivation from impact to transaction. Peer-to-Peer Fundraising as a Front Door: Kathy explains how peer-to-peer acts as a porch to invite new audiences to a cause, turning fundraisers into advocates and donors into a community. Mobile-First Experiences Are Essential: With over 70% of traffic coming from mobile, younger generations expect frictionless app experiences, from instant credit for gifts to augmented reality mission moments. Mission Connection Drives Retention: Augmented reality gardens (like the Alzheimer’s Promise Garden) and interactive learning (like CPR videos) deepen emotional ties and boost fundraising. Walks Are Foundational: Despite economic uncertainty, community walks remain resilient pillars of engagement. Show Notes and Resources Nuclavis Website Moja Tu (Kathy's nonprofit) 2025 Peer-to-Peer Fundraising Study Social Fundraising by Katrina VanHuss and Otis Fulton, PhD Dream Big Summit 2025 - register! Don't forget to submit your Nonprofit Hotline questions to get featured in an upcoming episode!

42 min

24/06/2025

Eric Guzman on Expanding the Meaning of Giving at Together for Youth

In this heart-centered episode of The Generosity Experience, we go beyond traditional definitions of giving to explore what generosity feels like in real life. Host Sam Nyland sits down with Eric Guzman, leader at Together for Youth, to unpack how rebranding isn’t just a marketing exercise—it’s a call to community. Eric shares how their new name, Together for Youth, embodies a broader, more inclusive view of generosity—one that honors time, talent, and relationship-building just as much as financial donations. From everyday moments that reignite his passion to how his team leverages Neon One tools to stay connected with data and mission, Eric brings practical insight and deep empathy. Inside this episode: The story behind Together for Youth’s rebrand—and how it reflects their commitment to community-first values A behind-the-scenes look at how their team uses Neon One dashboards and data to fuel impact Surprising patterns in donor and volunteer engagement since adopting new tools Eric’s take on measuring success through connection, not just KPIs Plus, we kick off this month’s Product With Purpose segment with Laura Block, who shares new volunteer tracking features designed to recognize generosity in all its forms. We close with a listener-submitted Nonprofit Hotline question and a sneak peek into our next conversation on dreaming big with Kathy Kempff. Show Notes and Resources Together for Youth Volunteer Upgrades Webinar Neon CRM Material Tracking Guide

46 min

05/06/2025

Reciprocal Generosity with Rachel D’Souza

In our premiere episode of The Generosity Experience, we start with a powerful reminder from Abby Jarvis: 96.9% of donors give under $5,000 annually. What does that reveal about the everyday donor—and why does it matter? Abby breaks it down in our first “Big Number” segment. Then, Tim Sarrantonio sits down with Rachel D’Souza, founder of Gladiator Consulting, to explore the idea of reciprocal generosity. Sparked by a hallway conversation at AFPICON, Rachel unpacks how generosity becomes transformational when it’s mutual—not just monetary. From small habits that lead to big change to her favorite “generosity recipe,” Rachel brings both clarity and heart. We close with a reflection on The Generosity Spectrum—where theory meets tools—and a preview of what’s to come in future episodes. Show Notes and Resources Episode 1 Discussion Guide Gladiator Consulting Community-Centric Fundraising Principles Neon One's Generosity Report Pull up a chair. There’s always room for one more in this conversation. 🎧 Listen on Apple, Spotify, YouTube, and more.

44 min

The Generosity Experience

Episodios

Generosity Doesn’t Wait: Lessons from GX25

GX25 Preview: Tech, Tactics & the Power of Personal Connections

How PANO Champions Nonprofit Governance & Advocacy

Finding Hidden Gems with Kyle Curry

Tacos, Tech, and Transforming Community with Ben Williams

Just Click The Button with Mallory Erickson

The Living Product: Orchestrating Donor Growth with EYSO’s Daniel Meyers

Tomorrow Is Not Guaranteed: Dreaming Big with Kathy Kempff

Eric Guzman on Expanding the Meaning of Giving at Together for Youth

Reciprocal Generosity with Rachel D’Souza

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