The Human Risk Podcast

Human Risk
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People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often inadvertently increase human risk. To pitch guests please email guest@humanriskpodcast.com

  1. hace 2 días

    Paul Craven on Living With Uncertainty

    What happens when someone who spends his life thinking about risk, decision-making and human behaviour is confronted with an uncertainty he simply can’t control? Episode summary My guest is Paul Craven, a behavioural scientist, former investment professional, magician and keynote speaker, and one of my favourite people to talk to. When we sat down to record this episode, I noticed that Paul’s voice sounded different. His explanation — that he had recently been diagnosed with oral cancer — took our conversation in an unexpected and deeply personal direction.We explore what his experience has taught him about uncertainty, why he deliberately chose not to Google his diagnosis, and the difference between having information and having useful information. From there, we explore luck and skill, decision and gratitude journals, relationships versus transactions, the dangers of binary thinking, and why sometimes the best thing you can do when you’re in a bad mood is go for a walk in the rain. It’s a conversation about behavioural science, but also about perspective, paying attention and what we discover about ourselves when life doesn’t go according to plan. Key themes Living with uncertainty and the psychological value of having a planWhy more information isn’t always better informationAI, search engines and our desire for certaintyNuance versus binary thinkingLuck, skill and decision journalsGratitude and paying attention to what mattersRelationships versus transactionsStorytelling, lived experience and different ways of seeing the worldChameleon Thinking and the value of changing perspectiveGuest Profile - Paul Craven Paul is a behavioural scientist, keynote speaker and former investment professional who brings together insights from psychology, behavioural science, finance and magic to explore how people really think and make decisions. Links Paul Craven — speaker profile and booking enquiriesPaul Craven’s websiteIain McGilchristMartin ShawMark VernonPaul’s previous appearances on the Human Risk Podcast Solo: Paul Craven on Magic, Money & The Mind With Gerald Ashley: Gerald Ashley & Paul Craven on Statistics, Spreadsheets & Scam Artistsand Paul Craven & Gerald Ashley on Context, Consequences & Changeability With Rory Sutherland: Rory Sutherland & Paul Craven on Alchemy & Magic and Paul Craven & Rory Sutherland on Magic & Alchemy With Rory Sutherland & Gerald Ashley at Abbey Road Timestamped summary 00:00 — Introduction 01:35 — Paul’s diagnosis and living with uncertainty Paul reveals his cancer diagnosis and reflects on why not knowing can sometimes be harder than receiving difficult news. 07:00 — Medicine, empathy and different perspectives What Paul’s experience of the NHS taught him about communication, multidisciplinary thinking and the importance of context. 10:00 — Appreciating life, stories and walking in the rain From Iain McGilchrist and Martin Shaw to Rowan Williams’ wonderfully simple advice for dealing with a bad mood. 17:10 — Reframing, Chameleon Thinking and “All shall be well” Why changing perspective can help us navigate difficult circumstances — including Paul’s own illness. 25:45 — Why Paul chose not to Google his cancer The risks of searching without context, what AI adds to the problem, and why life rarely provides simple binary answers. 31:20 — Luck, skill and keeping journals What investment management can teach us about hindsight, decision quality and the value of both decision and gratitude journals. 37:20 — Relationships, transactions and the limits of efficiency Why trust and relationships matter, and what can be lost when we optimise purely for efficiency. 43:25 — Authenticity, AI and Chesterton’s Fence The value of individuality in an AI-mediated world and why we should understand what we’re discarding before we replace it. 47:10 — Wisdom under every rock Paul brings together the themes of reframing, curiosity and learning from different perspectives. 49:10 — An update on Paul Christian shares encouraging news following Paul’s surgery and looks forward to welcoming him back to the show.

    Paul Craven on Living With Uncertainty

  2. 8 ago

    Benji Wilson on why we rate everything

    Why do we rate everything and why do we do so on a scale of one to five stars? What happens when systems designed to help us make better choices start influencing our behaviour in ways we don’t necessarily notice? Episode Summary My guest is Benji Wilson, a journalist, TV critic and author of Rate This Book. Benji’s day job involves rating other people’s work, but when his children pointed out that Rotten Tomatoes was also rating him, it prompted him to investigate the ratings culture that surrounds us. In our conversation, we explore where ratings came from, why the five-star system became dominant and the psychology that makes us pay attention to the opinions of people we’ve never met. We discuss social proof and the wisdom of crowds, why we often use ratings to avoid making bad decisions rather than to identify the very best option, and what happens when reviews are fake, manipulated or simply unfair. We also explore the consequences of moving from rating products and services to rating people, including Uber drivers, hospitality workers and doctors, and why a single negative review can have significant consequences.Benji also explains how ratings might have applications in places we wouldn’t necessarily expect, including workplace appraisals and even democracy, where alternative voting systems use ratings to allow people to express more nuanced preferences. And, appropriately for someone who has written a book called Rate This Book, we discuss what it feels like when the ratings are turned back on you — including why an anonymous three-star review might actually be more useful than a perfect five-star score. Guest Profile Benji is a journalist, author and TV critic. His book, Rate This Book, explores how ratings and reviews came to dominate modern life, the psychology that makes them work and what happens when the systems designed to help us make choices begin shaping those choices themselves. Links Benji's website — more about Benji and his work.Rate This Book — How Star Ratings Took Over the World, published by New Modern Arcade.Rate This Book audiobook — read by Benji Wilson.AI-Generated Timestamped Summary 00:00 — Introduction: why we rate everything 01:45 — Benji’s life as a TV critic and discovering that Rotten Tomatoes was also rating him. 03:30 — Where ratings came from, from our instinct to rank things to the emergence of star ratings. 08:30 — The psychology of ratings: prospect theory, avoiding bad decisions and why we rely on other people’s opinions. 10:15 — Why five stars became the dominant rating system. 16:00 — Experts versus crowds, social proof and why thousands of reviews can feel so persuasive. 20:00 — Fake reviews, manipulated ratings and why critical thinking still matters. 25:00 — What happens when we move from rating products to rating people — and the real-world consequences of negative reviews. 29:30 — Reputation management, review blackmail and whether ratings platforms need greater regulation. 33:30 — Ratings and democracy: could STAR voting offer a less binary way of choosing politicians?38:30 — Workplace appraisals, reciprocal ratings and what happens when a numerical score overwhelms everything else. 43:00 — Uber and how our relationship with rating systems changes over time. 44:30 — What it feels like to have Rate This Book rated — including Benji’s mysterious three-star review. 47:30 — Why three stars may be our most natural — and least useful — rating. 52:30 — How writing the book changed Benji’s own behaviour and why trusted personal recommendations can beat aggregated reviews. 56:30 — Why companies really want our ratings and the commercial incentives behind endless requests for feedback. 01:01:00 — Amazon Vine, gamification and how rating systems can influence the people doing the rating. 01:02:30 — Where to find Benji and Rate This Book, plus the inevitable invitation to rate both the book and the podcast.

    Benji Wilson on why we rate everything

  3. 2 ago

    Mark Heywood on The Stories We Tell About Ourselves

    What parts of yourself have you learned to hide in order to be taken seriously? My guest on this episode is Mark Heywood, a friend of the show, returning guest and someone I've collaborated with on a number of projects. Episode Summary & Guest Profile Mark has spent more than twenty years working in crisis management and operational resilience, while simultaneously building a successful career as a bestselling novelist, screenwriter and, more recently, stand-up comedian. On the morning we recorded this conversation, Mark published an article marking his fifty-first birthday. In it, he reflected on the pressure many of us feel to present only one version of ourselves professionally, arguing that his creative and corporate lives were never really separate. As he puts it, they were 'not two jobs, but one obsession wearing two different lanyards.' That simple idea becomes the starting point for a much wider discussion about the stories we tell ourselves, and the stories organisations tell themselves. Along the way we explore: Why "stay in your lane" may say more about other people's expectations than your own potential.Why organisations often encourage people to bring their whole selves to work, while rewarding conformity.What interviews, dress codes and organisational culture reveal about human behaviour.Why stories often influence behaviour more effectively than rules, policies and frameworks.What films can teach us about operational resilience, cybersecurity and crisis management.Why the Titanic remains one of the most powerful lessons in organisational failure.How imagination is a strategic capability rather than a soft skill.Why thinking through "severe but plausible" scenarios requires organisations to become better storytellers.Links Mark's birthday article: "A Birthday Declaration from Someone Who Spent Over Twenty Years Pretending to Be Half of Himself" (LinkedIn) Mark's Behind The Spine podcast The Writing Salon Behind The Spine podcast Mark on LinkedIn Mark's previous appearances on the show talking about The Creative Industries under COVID, and Human Risk in the Creative Industries Films, Stories & People MentionedDie Hard  Apollo 13 The Martian The Odyssey (Christopher Nolan)Don't Look UpSnakes on a Plane Sharknado Noah's Ark RMS TitanicRachel Heyhoe Flint Jeremy King  AI-Generated Timestamped Summary 00:00 – Why do we hide parts of ourselves to be taken seriously? 03:40 – Mark explains why he stopped separating his creative and corporate identities. 08:00 – Which hobbies and outside interests are considered professionally acceptable—and why? 10:30 – Job interviews, authenticity and bringing your whole self to work. 16:00 – Jeremy King on why behaviour matters more than dress codes. 19:00 – Rachel Heyhoe Flint, the MCC and what institutional rules reveal about culture. 23:00 – Why stories influence behaviour more effectively than rules. 24:00 – The Trojan Horse and using films to teach cybersecurity and resilience. 29:00 – The Titanic as a lesson in organisational resilience rather than maritime history. 32:00 – Conduct versus outcomes: why testing matters more than compliance. 36:00 – Using stories and popular culture to make risk real. 38:00 – Noah's Ark, history and the enduring power of storytelling. 40:30 – CrowdStrike, PPE and why organisations keep repeating the same mistakes. 46:00 – Stories aren't predictions—they're a way of exploring possibility. 49:00 – A ransomware exercise and the danger of relying on fixed policies. 52:00 – Returning to the Titanic: preparing for the inquiry before the crisis. 55:00 – Thinking like an attacker and challenging assumptions about cyber risk. 58:00 – Taylor Swift, insurance and why seemingly ordinary data can become highly sensitive. 1:02:00 – The idea of "risk inflation" and why yesterday's rules aren't enough. 1:10:00 – Why memorable stories change behaviour more effectively than realistic scenarios. 1:15:00 – Reverse stress testing and imagining what could really break an organisation. 1:20:00 – RAG ratings, reporting and the danger of looking resilient instead of being resilient. 1:23:00 – Final reflections on creativity, identity and why being more than one thing is a strength.

    Mark Heywood on The Stories We Tell About Ourselves

  4. 21 jul

    Gill Kernick on Grenfell - the disaster we still haven't learned from

    When something goes badly wrong, we investigate it. Reports are written. Recommendations are made. Lessons are identified. But do we actually learn them? Episode Summary Returning to the show, Gill Kernick joins me to discuss the substantially revised second edition of her book about the Grenfell Tower disaster, following the publication of the Grenfell Inquiry's final report. Gill has a unique perspective on Grenfell. She lived on the 21st floor of the tower before moving out three years before the fire. Professionally, she has spent decades helping organisations in high-hazard industries understand leadership, safety and major accidents. When Gill first appeared on the podcast, the Inquiry was still underway. Seven years later, its conclusions have revealed an even more disturbing picture—not of one catastrophic mistake, but of systemic failure involving government, regulators, manufacturers, certification bodies and the construction industry. But this episode isn't just about Grenfell. It's about why organisations struggle to learn from failure, why compliance isn't the same as understanding, why we crave simple explanations for complex problems, and why genuine learning is much harder than writing another report. If you haven't already listened to Gill's previous appearances on the podcast, I'd strongly recommend doing so. Together, the conversations chart how understanding evolves as new evidence emerges. What you'll learn In this episode In a wide-ranging discussion, we explore: Why Gill decided to write a second edition after the Grenfell Inquiry concludedThe shocking scale of the systemic failures uncovered by the InquiryWhy disasters rarely have a single root causeThe hidden dangers of deregulation and "compliance theatre"Why organisations identify lessons but rarely learn themThe importance of understanding the spirit—not just the letter—of regulationWhy complexity requires different kinds of leadershipHow AI might help organisations learn lessons in real timeWhy hope is, as Gill puts it, "an act of resistance"AI-Generated.Timestamp Summary 00:00 – Do we really learn lessons from disasters? 02:45 – Gill's personal connection to Grenfell Tower 05:15 – Why the second edition became necessary after the Inquiry  06:30 – The Inquiry's most shocking findings 10:00 – When regulators knew the risks—but failed to act 12:00 – Implicit trust and why we rely on systems we don't understand 13:00 – Deregulation and the unintended consequences of political narratives 17:00 – Compliance versus understanding the intent behind regulation 20:00 – Why regulations struggle to keep pace with technology and complexity 24:00 – Hope as an act of resistance 25:00 – Why we don't actually learn lessons  27:00 – Is a seven-year inquiry too long? 33:00 – Why "post-Grenfell" reforms miss the real point 37:00 – Communities of grief and change  39:00 – Why Gill rewrote the book instead of writing a new one 44:00 – How the experience changed Gill's own thinking  50:00 – Speaking up in ways that actually get heard 53:30 – Practical advice for learning in complex systems 55:00 – "Lessons learning" instead of "lessons learned"  59:00 – Final reflections Links Gill's website, The Grenfell Enquirer Her book 'Catastrophe & Systemic Change' Gill's LinkedIn:  Her previous show appearancesGill Kernick on the Grenfell Tower Disaster — Part OneGill Kernick on the Grenfell Tower Disaster — Part TwoTopics discussedGrenfell Tower Inquiry – Final ReportThe Grenfell Enquirer (articles and resources)Arup's Building Safety Change FrameworkPeople and ideas mentionedDave Snowden (Cognitive Edge)Cynefin Framework overviewBackground incidents referencedPiper Alpha disaster (Encyclopaedia Britannica)Lakanal House fire (Wikipedia)Deepwater Horizon oil spill (Encyclopaedia Britannica)

    Gill Kernick on Grenfell - the disaster we still haven't learned from

  5. 5 jul

    Anna Rössler on Finding Your Voice — Online, On Stage and At Work

    What does jazz singing have to do with LinkedIn? More than you might think. This week's guest, Anna Rössler, has built a career helping senior leaders find their voice online while simultaneously developing her own as a singer-songwriter. Rather than separating her professional and creative identities, Anna has found a way to bring them together, and in doing so offers some valuable lessons about authenticity, confidence and human connection.  We explore why so much online content feels performative, how AI is changing the way we communicate, and why the best personal brands aren't really about branding at all. Along the way we discuss experimentation, creativity, stage fright, networking, and the importance of building a life around the things that genuinely energise you. Whether you're trying to communicate more effectively at work, build a presence online, or simply find more balance between your career and your passions, there's plenty to take away from this conversation. Episode Summary On this episode, we discuss: Why authenticity is more than simply 'being yourself.'How personal branding is really about building trust.Why social media should be treated as a conversation, not a broadcast.The hidden metrics that matter more than likes and impressions.How to use AI without losing your own voice.Why experimentation beats chasing algorithms.What performing music teaches us about confidence and communication.How side passions can make us better professionals.Why designing your environment is often more important than motivation.The value of creating a life that gives you energy instead of draining it.Guest Profile Anna Rössler is a marketing and LinkedIn specialist who helps organisations and senior leaders communicate more effectively through content and personal branding. Alongside her marketing career, she's an accomplished jazz and pop vocalist, songwriter and performer. Her work sits at the intersection of communication, creativity and authenticity, helping people find a voice that genuinely sounds like them—whether they're posting on LinkedIn or performing on stage. Follow Anna on LinkedIn and on her personal website.

    Anna Rössler on Finding Your Voice — Online, On Stage and At Work

  6. 25 jun

    David Grosse on The Unconvention

    What happens when two people who spend their careers thinking about human behaviour meet in a London pub and start complaining about conferences? Apparently, they decide to organise one. Episode Summary In this episode I'm joined by David Grosse, founder of behavioural risk advisory firm Behavor, to talk about The Unconvention, an event we're creating together that aims to rethink how conversations about risk, culture and human behaviour actually happen. But this isn't just an episode about an event. David and I explore why organisations continue to treat behavioural risk as a niche topic, despite human decision-making sitting at the heart of almost every organisational failure. We discuss why so many conferences on culture and conduct feel formulaic, why measuring culture through board packs can miss the point entirely, and why stories often reveal far more than statistics ever can. Along the way we touch on Silicon Valley Bank, Plato's Cave, behavioural science, organisational culture, productive discomfort, and why the best events might leave you with fewer certainties than when you arrived. If you're curious about The Unconvention, or simply interested in why we think there has to be a better way to have these conversations, I hope you'll enjoy listening. Links David on LinkedIn David's company Behavor The Unconvention Website and ticketing site.AI-Generated Timestamped summary 00:00 – Christian introduces the episode and explains how a conversation in a London pub led to the creation of The Unconvention. 02:20 – David shares his journey from chartered accountant and banker to behavioural risk specialist, and explains why human behaviour became the focus of his work. 05:30 – Why behavioural risk still isn't taken as seriously as other forms of risk, despite sitting behind so many organisational failures. 11:30 – Christian and David discuss what's wrong with many industry conferences, from scripted panels to sponsor-led agendas, and why they rarely change anyone's thinking. 18:00 – The conversation turns to culture, governance and why dashboards and board packs can never fully capture human behaviour. 24:30 – Stories, rather than statistics alone, often provide the richest insights into how organisations really work. 29:00 – The origins of The Unconvention and the principles behind creating an event that deliberately breaks with conference convention 35:30 – Why attendees are being invited to help shape the event, and how behavioural thinking has influenced everything from the format to the ticketing model. 42:00 – Christian and David discuss what they hope participants will take away: curiosity, productive discomfort and conversations that continue long after the event ends. 48:45 – Final details on The Unconvention, where to find David, and the unexpectedly simple story behind the name "Behavor".

    David Grosse on The Unconvention

  7. 11 jun

    Freewheeling on Human Risk with Thomas Ableman

    Why is it so hard to stop people playing vides, music or phone calls out loud on public transport — and what does that tell us about changing human behaviour? Show Summary This episode of The Human Risk Podcast is a little different. It is a cross-cast from The Freewheeling Podcast, hosted by Thomas Ableman, in which I join Thomas to tackle a problem raised by the show's most important listener: his mum. The issue? People using phones, videos, music and speaker calls out loud on trains and buses. What begins as a seemingly small transport etiquette problem quickly becomes a much bigger conversation about social norms, antisocial behaviour, customer experience, incentives, enforcement and the limits of signage. In our discussion, we explore why simply telling people to stop may not work, how reactance can make things worse, and why transport operators need to think more creatively about behaviour change. Along the way, we consider quiet carriages, “electronic entertainment carriages”, cheap headphones, better-targeted messaging, staff intervention, social media campaigns and the wider question of whether public transport operators are responsible for the behaviour of the humans they carry. The Freewheeling Podcast The Freewheeling Podcast  is a show for transport change-makers. It explores how we can move forwards faster, bringing listeners fresh voices, new ideas and unconventional thinking. While it has a strong focus on transport and mobility, the show also ranges into entrepreneurship, politics, public policy, cities and how systems can be designed to work better for the people who use them. Links The Freewheeling Podcast - https://www.freewheeling.info/the-freewheeling-podcast Thomas on LinkedIn - https://www.linkedin.com/in/thomasableman/

    Freewheeling on Human Risk with Thomas Ableman

  8. 30 may

    Jill Wick on The Human Side of Cybersecurity

    What if the best way to improve cybersecurity — or any other form of human risk — wasn't another policy, training course, or piece of technology, but a board game?  That's the kind of question my guest, Jill Wick, loves asking. Episode Summary  Jill is a cybersecurity awareness consultant, business psychologist, podcaster, and author. Her work sits at the intersection of psychology, marketing, behavioural science, and cybersecurity, and she is passionate about helping organisations understand that security is fundamentally a human challenge, not simply a technical one.  Drawing on her experience in fraud prevention and her academic background in business psychology, Jill explains why traditional approaches to awareness often fail, why experimentation matters, and how a simple Snakes and Ladders-inspired game can create meaningful conversations about risk and decision-making. The discussion ranges far beyond cybersecurity. We explore creativity, curiosity, communication, organisational culture, social media, learning, and the challenge of measuring success when the outcome you're seeking is something that doesn't happen. Key Topics In this episode, we discuss: Why cybersecurity is ultimately a human problem rather than a technology problemThe psychology behind phishing, scams, and social engineeringWhy more policies and more training often fail to change behaviourHow unclear policies can create confusion instead of complianceThe role of curiosity, creativity, and experimentation in risk managementHow games can create psychologically safe environments for learningThe importance of conversation and peer learning in awareness programmesWhat compliance, safety, conduct, and operational risk professionals can learn from cybersecurity awarenessWhy awareness professionals should think more like marketersThe value of experimentation, iteration, and A/B testingHow social media can help build communities around important ideasWhy measuring engagement may be just as important as measuring failuresGuest Biography Jill Wick is a cybersecurity awareness consultant, business psychologist, author, and podcast host who specialises in the human side of cybersecurity. Drawing on a background in fraud prevention and behavioural science, she helps organisations build stronger security cultures through creative, engaging approaches that go beyond traditional training and compliance. Known for her innovative use of games, psychology, and marketing techniques, Jill is a passionate advocate for making cybersecurity awareness more human, effective, and enjoyable Links Jill's LinkedIn profile - https://www.linkedin.com/in/jill-wick/ Jill's website - https://www.jillwick.com/ Cyber & Psych, Jill's podcast - https://open.spotify.com/show/5uteiqHvCTGCVtCsKCzGJ6?si=322ef51fd6a3423c&nd=1&dlsi=c6d8309550784df9 Security-Awareness-Tools, Jill's book - https://www.isbn.de/buch/9783658511111/security-awareness-tools AI-Generated Timestamped Outline 00:00 – Introduction02:15 – Jill's background: From fraud prevention and business psychology to cybersecurity awareness.05:30 – Understanding why people fall for scams, phishing attacks, and social engineering.06:00 – Why cybersecurity is fundamentally a human problem, not just a technical one.08:00 – The limitations of rules, policies, and traditional awareness training.12:00 – The origin of Jill's cybersecurity board game and why simplicity matters.14:00 – How games create psychologically safe conversations and improve learning.19:30 – The game as a conversation tool: building culture, peer learning, and engagement.22:00 – Creativity, curiosity, and the courage to experiment with new approaches.26:00 – What cybersecurity awareness can learn from marketing, advertising, and A/B testing.35:30 – Why awareness and technology must work together rather than compete.41:30 – New projects: workshops, events, games, and Jill's forthcoming book Security Awareness Tools.44:00 – Lessons for compliance and risk professionals: attention is a limited resource.51:00 – Measuring success: engagement, participation, reporting, and positive signals.

    Jill Wick on The Human Side of Cybersecurity
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People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often inadvertently increase human risk. To pitch guests please email guest@humanriskpodcast.com

Información

  • Creador
    Human Risk
  • Años de actividad
    2019 - 2026
  • Episodios
    377
  • Clasificación
    Explícito
  • Copyright
    © Copyright Human Risk
  • Mostrar sitio web
    The Human Risk Podcast

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