D.Coded Podcast

D.coded Podcast

Welcome to Dcoded, the podcast that decodes the design, technology, and experiences shaping our world and planet. Melisa Lenero and Prof Saeema Ahmed-Kristensen explore the systems, behaviours, and technologies influencing how we live, work, and connect — from human interactions to the ecosystems we are part of. Each episode is a conversation with technologists, designers, entrepreneurs, and everyday users. Join us

  1. 5 days ago

    Leveraging Reuse and AI to Improve Public Services

    In this episode, Nikola Goger, head of design at the UK Ministry of Justice, shares insights on how the government can leverage reuse and AI to improve public services. We explore strategies for scaling initiatives, building alliances, and integrating AI responsibly to enhance user experience and operational efficiency. Chapters 03:01 What is gov.uk and its significance for public services 03:55 The importance of reuse in government services 05:09 Scale of government operations and the potential for reuse 05:59 Building a reuse library and community of practice 09:02 Challenges in organisational boundaries and demonstrating value 12:11 Starting large-scale initiatives and gaining support 14:58 The role of media, blogging, and alliances in scaling reuse 18:06 Examples of reuse in onboarding and design systems 20:52 Balancing standardization and innovation in service design 23:52 Measuring the economic and social impact of reuse 27:59 AI in government: current opportunities and future potential 32:54 The UK AI for Digital Professions Conference 35:51 The role of AI in transforming service delivery 41:01 The future vision: AI as a seamless, integrated tool 48:01 Personal AI assistants and handling complex life situations 51:58 The importance of human-AI collaboration and avoiding de-skilling 54:59 Agile gardening as a metaphor for experimentation and growth 55:51 Final reflections and next steps in AI and reuse in government Al captions and transcript are AI-generated.

About

Welcome to Dcoded, the podcast that decodes the design, technology, and experiences shaping our world and planet. Melisa Lenero and Prof Saeema Ahmed-Kristensen explore the systems, behaviours, and technologies influencing how we live, work, and connect — from human interactions to the ecosystems we are part of. Each episode is a conversation with technologists, designers, entrepreneurs, and everyday users. Join us

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