The Future Workforce Podcast

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Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work. Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics. With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work. Tune in to stay ahead of the curve and gain valuable insights.

  1. Pedro Barboglio on reinventing the BPO wheel

    05/03/2024

    Pedro Barboglio on reinventing the BPO wheel

    In this episode of the Future Workforce Podcast, hosted by Liam Martin, we dive into the mind of Pedro Barboglio, the visionary founder of Remote Team Solutions. Pedro walks us through his entrepreneurial journey, revealing how he carved a niche for his BPO company amidst fierce competition. With a remarkably low turnover rate of 2%, Pedro attributes his success to seeing clients as partners and his unwavering commitment to top-notch customer service. But it's not all smooth sailing; Pedro shares the hurdles he's faced while scaling his business and the lessons learned from those challenges. He also throws in some unconventional wisdom for BPO founders, emphasizing the importance of not just chasing clients but choosing the right ones. Beyond just filling positions, Pedro envisions a future where BPOs play a crucial role in educating businesses on the benefits of remote work and artificial intelligence to boost efficiency. Tune in for a masterclass on building a BPO that's not just successful but sustainable and forward-thinking. #FutureOfWork #BPOInsights #RemoteWorkRevolution #CustomerServiceExcellence #InnovationInBPO #LeadershipLessons #EntrepreneurialJourney #WorkforceManagement #BusinessGrowthStrategies #ArtificialIntelligenceInBusiness #thefutureworkforcepodcast

    25 min
  2. Athena: Empowering executives through effective delegation

    06/02/2024

    Athena: Empowering executives through effective delegation

    Join host Liam Martin in this enlightening podcast episode as he interviews Robert Hayes, the visionary CEO and founder of Athena, a company dedicated to providing outsourced assistants to executives. In this insightful conversation, they delve deep into the world of delegation, scaling distributed teams, and conquering the common challenges that come with it. Discover the secrets behind Athena's unique approach to teaching executives the art of delegation and why it's crucial for business success. Robert candidly shares the valuable lessons he learned while scaling TaskUs from 800 to a staggering 25,000 representatives, along with tips on identifying individuals capable of scaling with hypergrowth companies. The discussion takes an emotional turn as they address the hurdles that often hinder effective delegation, including guilt and control. Robert explains how to reach advanced levels of delegation where tasks happen automatically, streamlining processes for efficiency. Additionally, they emphasize the significance of focusing on your core offerings and learning to say no to misaligned opportunities, offering invaluable insights for entrepreneurs and business leaders. Don't miss this opportunity to gain wisdom from a seasoned entrepreneur and leader in the outsourcing industry. Tune in and learn the art of delegation for ultimate business success. #Delegation #BusinessScaling #LeadershipInsights #Entrepreneurship #Athena #TaskUs #ExecutiveAssistants #Hypergrowth #EfficientDelegation #BusinessSuccess #RobertHayes #thefutureworkforcepodcast

    56 min
  3. Empowerment and innovation: Bobbie Racette's journey with Virtual Gurus

    23/01/2024

    Empowerment and innovation: Bobbie Racette's journey with Virtual Gurus

    In this eye-opening episode, we sit down with Bobbie Racette, the inspirational CEO of Virtual Gurus. She delves into the company's groundbreaking approach to virtual assistant services, with a special focus on uplifting underserved and Indigenous communities. Listen as Bobbie covers a wide array of topics: the advantages of distributed work, confronting biases, the power of diverse talent, and the exciting future of VG On Demand. She doesn't shy away from the personal side of business either, discussing the delicate balance between personal branding and company growth, the lessons learned from scaling and reorganization, and how she turns rejection into fuel for ambition. Bobbie offers invaluable advice for fellow entrepreneurs, stressing the importance of authenticity and sustainable growth. Her candid conversation about past mistakes, like hiring a CEO too soon, and her ongoing battle with self-doubt, is both relatable and inspiring. Bobbie's story is a testament to personal growth, the power of a positive mindset, and believing in the underdog. Tune in to hear about her future goals and her vision for Virtual Gurus' continued success. #VirtualGurus #BobbieRacette #IndigenousEmpowerment #Entrepreneurship #BusinessGrowth #PersonalBranding #StartupChallenges #LeadershipInsights #DiversityInBusiness #InnovativeThinking #FoundersJourney #thefutureworkfocepodcast

    51 min
  4. Call center success: Richard Blank on human interaction and relationship-building

    09/01/2024

    Call center success: Richard Blank on human interaction and relationship-building

    In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building.   Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology. Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection! #BusinessSuccess #HumanInteraction #RelationshipBuilding #thefutureworkforcepodcast

    54 min
  5. Inc 5000 company: How Hire Horatio CX is transforming customer experience outsourcing

    28/11/2023

    Inc 5000 company: How Hire Horatio CX is transforming customer experience outsourcing

    In this episode, Liam Martin sits down with Jose Herrera, the visionary CEO of Hire Horatio, recently named one of Inc 5000's fastest-growing companies in America. They discuss the remarkable journey of Hire Horatio, a trailblazer in customer experience outsourcing for high-growth startups. With roots in the Dominican Republic, Jose shares how the company has grown from 30 people to 1600 in only 3 years due to its strong culture and employee happiness. Key discussions in this episode include: The story behind Hire Horatio's name and its mission to become a trusted outsourcing partner for startups. Insights into how prioritizing employee well-being has been a key driver of Hire Horatio's swift growth. The significance of retention metrics over Net Promoter Score (NPS) in evaluating business success. Strategies employed in transitioning clients from offshore providers to enhance service quality. Jose's perspective on the future of work, especially maintaining human connections in an AI-influenced landscape. This episode offers a deep dive into Jose Herrera's background and the core principles behind Hire Horatio, providing valuable insights for startups and established companies alike. It's a must-listen for those interested in the evolving dynamics of customer experience outsourcing and its impact on business growth and client satisfaction.

    42 min
  6. Competing on Quality: How Penbrothers is Changing the Game in BPO

    14/11/2023

    Competing on Quality: How Penbrothers is Changing the Game in BPO

    Join us on the Future Workforce Podcast with host Liam Martin, where we sit down with Nicolas Bivero, CEO and co-founder of Penbrothers. Nicolas is at the helm of a company that's redefining the offshore staffing landscape from Manila, crafting remote HR and talent management solutions that power up global businesses. Under his leadership, Penbrothers has become a beacon of opportunity, connecting Filipino talent to the world and fostering remarkable growth, especially within tech startups and e-commerce spheres. In this episode, Nicolas covers the genesis of Penbrothers from its early days to becoming a BPO powerhouse, tapping into the exceptional talent pool in the Philippines. He recounts the seamless transition to a remote work model during the pandemic, a testament to the company's agility and forward-thinking strategy. He emphasizes quality as the non-negotiable cornerstone of their services, which not only distinguishes them in the market but also guarantees their clients get the best outcomes. With the BPO industry at a tipping point, Nicolas speaks to the shift towards remote capabilities and refined talent sourcing strategies. He doesn't shy away from the tough lessons learned through building trust and managing team dynamics, providing a realistic view of the leadership journey. Nicolas's commitment to employee growth resonates with our philosophy here at Time Doctor, where we understand the significance of developing talent and aligning employee progress with organizational success. Don't miss this insightful exploration into the world of BPO, full of strategies and stories for nurturing a future-ready workforce that thrives on quality and growth.

    40 min
  7. 35+ years in the BPO sector — Matt Rocco on overcoming challenges and pioneering in India with Etech Global Services

    31/10/2023

    35+ years in the BPO sector — Matt Rocco on overcoming challenges and pioneering in India with Etech Global Services

    In this episode, host Liam Martin sits down with Matt Rocco, President and CEO of Etech Global Services, to delve into the intricacies of the BPO industry over the past 35 years. Matt offers a comprehensive view of his two-decade career, starting with trailblazing initiatives like implementing the industry's first predictive dialer technology in the 1990s. The conversation takes a deep dive into Etech's early years, examining both the hurdles and victories of setting up operations in India. But it's not all about technology and logistics; Matt emphasizes the human element that has been crucial in Etech's journey. He talks about how the company's focus on culture and servant leadership had a transformative impact on its performance and workforce. To underscore this, Matt cites real-world examples, revealing how their leadership philosophy helped Etech weather economic storms like the 2008 recession and navigate the complexities of the COVID-19 pandemic. Don't miss this enlightening episode that not only looks at the BPO sector through the lens of technological evolution and geographical expansion, but also highlights the human values that can make or break an organization.

    1h 21m
  8. Achieving User Acquisition and Lead Generation Success: Insights from Vladislav Podolyako of Belkins IO

    17/10/2023

    Achieving User Acquisition and Lead Generation Success: Insights from Vladislav Podolyako of Belkins IO

    In this episode, Liam Martin chats with Vlad Podolyako, the brain behind Belkins. From starting Belkins in 2017 to growing it to a team of over 300 in just half a decade, Vlad shares the secrets behind his swift scaling success. Dive into key topics such as the role of dedication and hard work in growth, effective strategies for cold email outreach, and vital takeaways from scaling at breakneck speed. Meet Vladislav Podolyako — the man at the helm of Belkins (https://belkins.io/). Hailing from Ukraine and currently based in Denver, Colorado, Vlad co-founded Belkins, a sales acquisition agency with a focus on appointment setting, email marketing, LinkedIn outreach, CRM, and more. Within 5 years, they've expanded their footprint across the US, Poland, and Ukraine, boasting a strong team of 300. Key Moments: — Diving deep into the essence of hard work for Belkins' impressive trajectory — Crafting the perfect team for winning 100 clients via cold email — The pivotal role of CEOs in day-to-day operations, even as the company expands — Addressing technical hurdles that cropped up during their journey

    51 min
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About

Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work. Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics. With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work. Tune in to stay ahead of the curve and gain valuable insights.

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