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Maatschappij en cultuur

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4 dgn geleden

Armchair Anonymous: Wild Card XIII

Dax and Monica talk to Armcherries! In today's episode, Armcherries tell us a crazy story. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
21 jul · Video

Oprah Winfrey on Knowing Your Worth

Oprah Winfrey sits down with Keke for a personal, uplifting, and honest conversation about the life she built, the freedom she earned, and the meaningful moments she’s sharing on The Oprah Podcast. Oprah opens up about what the man troubles in her 20s taught her about love, the Maya Angelou advice that helped her handle criticism, and why she and Gayle King are total opposites after 50 years of friendship. Plus, she shares powerful advice and gems on self-worth, success, and Black womanhood that move Keke to tears. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
20 jul

Toast: Aman Narang. How a Long Wait for the Dinner Check Launched a $2 Billion Business.

After waiting too long to pay his restaurant bill, Aman Narang thought there had to be a better way. His first idea—a mobile payment app—flopped. But that failure revealed a much bigger opportunity. Restaurants were struggling with outdated software that many owners hated. Payment systems were expensive, unreliable, and trapped on servers hidden in back offices. Replacing them cost time and money. But that’s exactly what Aman and his co-founders set out to do: create an entirely new POS system for restaurants—from scratch. They worked from an unfinished basement, answered customer calls on their own phones, crashed their first restaurant on day one, survived years of rejection from investors—and eventually grew Toast into a business that generates more than $2 billion in annual revenue. In this episode, Aman shares how a failed product became a billion-dollar company. What you'll learn: How to know when it's time to pivotWhy investors rejected Toast again and againHow to convince customers to replace mission-critical softwareWhy Toast intentionally stayed small before scalingThe leadership lesson Aman learned after almost breaking the companyHow Toast survived COVID after restaurants shut downWhat founders should look for when choosing a co-founder Timestamps: 11:25 — The frustrating restaurant experience that inspires Toast15:41 — The first product fails—and reveals a bigger opportunity16:43 — Building Toast: “We grossly underappreciated what it would take.”26:05 — Why nearly every investor said “No.”32:31 — Toast’s disastrous first launch: writing credit card numbers by hand34:18 — Pitching hundreds of restaurant owners before finding believers38:08 — Why customer obsession beats competitor obsession44:17 — Bringing in a new CEO: “We need to rethink how we do things here.” 52:31 — The biggest lessons from building a $2 billion company This episode was produced by Sam Paulson with music by Ramtin Arablouei. It was edited by Neva Grant with research help from Casey Herman. Our engineer was Kwesi Lee. Follow How I Built This: Instagram → @howibuiltthis X → @HowIBuiltThis Facebook → How I Built This Follow Guy Raz: Instagram → @guy.raz YouTube → guy_raz X → @guyraz Substack → guyraz.substack.com Website → guyraz.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
6 dgn geleden

Tommy Lee

Tommy Lee (Tommyland Rides Again, The Dirt, Shout at the Devil) is the co-founder of Mötley Crüe, a legendary drummer, and rock icon. Tommy joins Armchair Expert to discuss growing up between Greece and California, finding refuge as an introvert behind a drum kit, and how ballet unexpectedly shaped his future as a performer. Tommy and Dax talk about dropping out of high school after landing a record deal, building Mötley Crüe from the Sunset Strip to worldwide fame, and the band's decision to get sober together before recording Dr. Feelgood. Tommy explains why fame can be profoundly isolating, how bonsai trees became his greatest form of meditation, and why the life people envy isn't always the life they're imagining. Check Allstate first for a quote that could save you hundreds: https://www.allstate.com/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
20 jul

Geena Davis

Geena Davis (The Boroughs, Thelma & Louise, A League of Their Own) is an Academy Award-winning actor and advocate. Geena joins Armchair Expert to discuss growing up shy and tall in a strict New England household, reinventing herself as an exchange student in Sweden, and going from posing as a department-store mannequin to landing her first role in Tootsie. Geena and Dax talk about winning an Oscar at 32, how Susan Sarandon taught her to stop apologizing for existing on set, and discovering her athleticism while filming A League of Their Own. Geena explains how roles can transform who you are, why the precision of Olympic archery offered relief from the subjectivity of Hollywood, and why lasting cultural change begins with making unconscious bias impossible to ignore. Check Allstate first for a quote that could save you hundreds: https://www.allstate.com/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
1 dag geleden

Sweetwater: Chuck Surack. How a Customer Service Strategy Built a Billion Dollar Online Pro Audio and Music Company.

Chuck Surack never planned to build one of America's largest online retailers. He just wanted to be a musician. So right after high school, he took his sax and drove off in his old VW van to play gigs around the country. It didn’t work out. But with the audio and mixing skills Chuck learned gigging, he decided to convert his van into a mobile recording studio - and started making money fast by making recordings of local bands, businesses, and schools. The game-changer came as a one-two-three punch: first, he created a new product - digitized sound libraries - to sell nationally; second, he started selling high end pro audio gear; third, he instituted a sales culture hyper-focused on customers and relationship-building that resulted in Sweetwater’s enormous and super loyal online customer base. In this episode, Chuck shares how he built a retail giant from his garage, why customer service became his greatest competitive advantage, and why, even in the age of AI, human relationships remain one of the most valuable assets any business can build. What you'll learn The hiring philosophy that transformed customer service into a competitive moat and has helped Sweetwater fend off much larger competitorsWhy under-cutting competitor prices and offering discounts isn’t always the answer to fuel sales and growth Why the best salespeople aren’t always don’t think of themselves as salespeople - and don’t have to come from sales or marketing backgroundsWhy training people—not technology—may be the biggest, best investment a company can makeHow saying "no" to bad products strengthened customer trustThe leadership principle: empowering employees to solve problems without asking permission Timestamps 05:39 — The saxophone player who never meant to build a billion-dollar company09:11 — How turning his VW van into a mobile recording studio was the first step in building a business14:37 — The $20,000 keyboard synthesizer that changed his life forever21:27 — Chuck gets into retail - almost in spite of himself34:39 — Why Sweetwater refused to compete on price37:51 — How Chuck and his early team started to learn the power of customer service44:45 — Inside "Sweetwater University" and being a Sales Engineer: 13 weeks of training before an employee answers the phone46:55 — Leadership rule for employees: Never ask permission to do the right thing1:03:19 — Why Amazon hasn’t stopped him This episode was produced by Casey Herman with music by Ramtin Arablouei, and edited by Andrea Bruce with research help from Carla Esteves. Follow How I Built This: Instagram → @howibuiltthis X → @HowIBuiltThis Facebook → How I Built This Follow Guy Raz: Instagram → @guy.raz Youtube → guy_raz X → @guyraz Substack → guyraz.substack.com Website → guyraz.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
1 dag geleden

Alan Ritchson

Alan Ritchson (War Machine, Reacher, and Motor City) is an actor. Alan joins the Armchair Expert to discuss growing up in a military family, the surprising path from ballet to action movies, and unpacking newly diagnosed ADHD and CPTSD. Alan and Dax talk about the exploitation he experienced as a young model, surviving childhood bullying, and learning to separate self-worth from success. Alan explains the power of EMDR therapy, the complicated role resentment plays in his life, and why he believes some people are called to carry the fight for others. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
17 jul

Armchair Anonymous: Stalking III

Dax and Monica talk to Armcherries! In today's episode, Armcherries tell us about a crazy stalking story. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
14 jul · Video

Why Tracee Ellis Ross Stopped Waiting to Be Chosen

Tracee Ellis Ross joins Keke for an unforgettable conversation about building a life on your own terms. She talks about making her Broadway debut in Every Brilliant Thing, growing up with her mom, Diana Ross, and childhood encounters with icons like Marvin Gaye and Lucille Ball. And Tracee has the stories, from confidently correcting Michael Jackson on his own lyrics to memories from the set of Girlfriends and some truly terrible dates. Then they play “Acting Casual,” a dating game of awkward flirting. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
5 dgn geleden

Advice Line with Curt Richardson of OtterBox

Today’s callers: Andy from Sarasota weighs whether the path to scalability for his live game show business is through personality or product. Then, Marissa from Tampa wants to recapture sales for her fairy tale-inspired teas after taking a hiatus to focus on her family. And Vince from New Jersey wonders how to allocate marketing dollars for his sustainable baby gear company.. Plus, Curt reflects on the importance of focus in sustaining OtterBox as a leading tech accessories brand over 30 years. Thank you to the founders of Mr GameShow, Gilded Coach Teas, and Evrloop for being a part of our show. If you’d like to be featured on a future Advice Line episode—where Guy and former show guests take questions from early-stage founders—leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298. And be sure to listen to OtterBox's founding story as told by Curt on the show in 2019. This episode was produced by Carla Esteves with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Robert Rodriguez. You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com and on Substack. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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