Bad Services Podcast

The School of Good Services

15 billion hours are wasted on ‘life admin’ every year That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’. Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't. From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work. 

Afleveringen

  1. Episode 7: Types of Service Design

    23 jun

    Episode 7: Types of Service Design

    Is there a right way to do Service Design? Or one process you should follow? We’re often asked, what’s the right process for Service Design. The truth is, none of them and all of them at the same time.  In episode 7, we talk about the ‘Types of Service Design’.  We de-bunk the idea that there is a ‘right’ way to do service design and share different forms the approach might take from working on one touchpoint of a service to transforming the shape of what the service delivers.

  2. Episode 6: Starting Points in Service Design

    11 jun

    Episode 6: Starting Points in Service Design

    Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it? In this episode we talk about ‘context of use’ and how it changes how people interact with your service

  3. Episode 5: Context of Use

    23 mei

    Episode 5: Context of Use

    Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it? In this episode we talk about ‘context of use’ and how it changes how people interact with your service

  4. Episode 4: How to spot a bad service

    5 mei

    Episode 4: How to spot a bad service

    We’ve talked what makes a bad service, but how do you spot a bad one? In this episode we cover some of our go to data points of where to find indications your service might not be delivering what you want it to

  5. Episode 3: What makes a Bad Service?

    22 apr

    Episode 3: What makes a Bad Service?

    What makes a Bad Service is the third episode from the Bad Services podcast delving into our takes on what makes a service bad.

  6. Episode 2: Good vs. Bad

    6 apr

    Episode 2: Good vs. Bad

    Good versus bad is the second episode from the Bad Services podcast delving into why Lou Downe wrote a follow up book.

  7. Introducing Bad Services

    Trailer van seizoen 1, aflevering 1

    Introducing Bad Services

    15 billion hours are wasted on ‘life admin’ every year That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’. Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't. From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services that work.

Trailer

Info

15 billion hours are wasted on ‘life admin’ every year That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’. Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't. From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work. 

Informatie

  • Maker
    The School of Good Services
  • Jaren actief
    2K
  • Afleveringen
    7
  • Beoordeling
    Veilig
  • Copyright
    © Copyright of The School of Good Services 2026
  • Website van aflevering
    Bad Services Podcast

Suggesties voor jou