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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

  1. 3 uur geleden ·  Video

    CCA’s Iain Sinnott: AI, Dyslexia and the Rise of the Intelligent Worker, Podcast

    “The intelligent worker is the person who can balance knowledge with the use of AI tools,” says Iain Sinnott of the Cloud Communications Alliance. In this Technology Reseller News podcast for TR Publications and the Cloud Communications Alliance, Doug Green speaks with Iain Sinnott, European Development Chief of the CCA, about AI, human capability, dyslexia, governance and the changing nature of work. The conversation begins with Sinnott’s blue glasses, which he says became a useful icebreaker during COVID-era video meetings. But the discussion quickly turns to something deeper: how AI can help people with dyslexia and other challenges bring more of their talent into the workplace. Sinnott explains that dyslexia has shaped how he works, learns and sells. While reading and writing have often been difficult, his oral memory and problem-solving skills have been strengths. AI tools, he says, are now helping reduce the impact of some of those weaknesses. “I think in 41 years of business, I am now more efficient and less challenged than I’ve ever been,” says Sinnott. But Sinnott also warns that AI must remain a tool guided by human responsibility. He says users must challenge AI, verify its work and avoid becoming overly dependent on it. “We are responsible for making sure that this remains a positive tool, not a negative tool,” says Sinnott. The podcast also explores AI governance, data sovereignty and security, especially in the European market. Sinnott says organizations need guardrails that protect data and manage risk, while still allowing employees the freedom to experiment, explore and improve workflows. That balance, Sinnott argues, may lead to the rise of the “intelligent worker”: someone who can find information, challenge it, apply it and combine human judgment with AI-enabled tools. The conversation also addresses the risk that companies may use AI only as a cost-cutting tool. Sinnott cautions that replacing junior roles too quickly could damage the long-term development of future senior talent. “The human brain isn’t replaceable,” says Sinnott. “But some of the tasks we ask it to do are.” Sinnott also discusses the work of the Cloud Communications Alliance in Europe, where sovereignty, communications policy, national security and critical infrastructure have become increasingly important issues. He says the CCA has a role to play in convening conversations and helping members develop thoughtful strategies that embrace innovation while protecting essential communications systems. Learn more about the Cloud Communications Alliance at www.cloudcommunications.com.

  2. 6 uur geleden ·  Video

    boomi: AI Ambition Is Everywhere. AI Readiness Is Not, Podcast

    boomi: AI Ambition Is Everywhere. AI Readiness Is Not, Podcast

    17 min.

  3. 1 dag geleden ·  Video

    Mobex: Unifying Teams, WhatsApp, SMS and Business Voice Communications, Podcast

    John Dalrymple, Founder and CEO of Mobex, joined Technology Reseller News Publisher Doug Green to discuss how organizations can bring business voice, SMS, WhatsApp, and Microsoft Teams together into a single, compliant communications platform. Mobex, a member of the Cloud Communications Alliance (CCA), helps businesses simplify communications while improving management, security, and productivity. Dalrymple explained that while business communications have expanded far beyond traditional voice calls, many organizations still struggle with disconnected tools and unmanaged mobile communications. Mobex addresses this challenge by integrating business calling, SMS, and WhatsApp directly into Microsoft Teams and VoIP environments, creating what he described as a “single pane of glass” for enterprise communications. “We try to help our clients integrate those communication channels into what makes sense for them in their workflow and work process,” Dalrymple said. A key benefit is improved compliance and governance. Rather than employees conducting business conversations on personal devices outside company oversight, Mobex enables organizations to route business communications through managed platforms that support recording, AI transcription, compliance requirements, and centralized management. The platform also provides business eSIM capabilities, allowing employees to separate personal and business communications while retaining native mobile phone functionality. Dalrymple also highlighted opportunities for MSPs and channel partners. Because many already deploy Microsoft Teams, Mobex can be added as an integrated solution for business calling, texting, WhatsApp, compliance, and call recording, creating new recurring revenue opportunities with minimal deployment complexity. The company has also expanded into the UK, where WhatsApp plays a larger role in business communications than traditional SMS. Learn more: https://www.mobex.biz/

  4. 1 dag geleden ·  Video

    TERRA Members Now Part of ITAD Association, Podcast

    TERRA Members Now Part of ITAD Association, Podcast, “For our membership that we have really been blessed with over the last seven years since we started this endeavor, we found them a good home,” Napoli said TERRA founder Stephen Napoli says the move gives members “a good home” while bringing two important communities together in the electronics reuse, recycling and ITAD ecosystem. In a special ASCDI podcast, Doug Green spoke with Stephen Napoli, president and founder of TERRA, about a milestone moment for the ITAD community: TERRA’s members are now becoming part of ASCDI — The ITAD Association. The move brings approximately 80 TERRA companies into ASCDI, joining two communities that have long worked in the same orbit: ITAD, electronics reuse, e-scrap, certified recycling and the circular economy. Napoli said TERRA will cease operations, but its members will move into ASCDI with continuity, visibility and a larger industry platform. “For our membership that we have really been blessed with over the last seven years since we started this endeavor, we found them a good home,” Napoli said. Napoli founded TERRA to give certified electronics recycling and ITAD companies a stronger voice. The organization helped promote the value of certification, especially around standards such as R2 and e-Stewards, and worked to help customers understand why responsible reuse and recycling matter. As Napoli explained, certified ITAD and recycling companies do more than process used equipment. They protect data, support reuse, keep electronics out of landfills, advance the circular economy and help make sure equipment is handled in ways that protect both people and the environment. Asked why ASCDI — The ITAD Association was the right next home for TERRA members, Napoli pointed to ASCDI’s long-standing reputation, advocacy and history in the technology reuse market. “They’ve been in this space for a long time and they have a very good reputation,” Napoli said. “They do a very good job of advocating for people that are in this space, which is what we’ve been doing. So it really was a natural fit.” Napoli described the transition as bittersweet. TERRA began as an idea seven years ago and grew into a community of certified and allied companies across the electronics recycling and ITAD landscape. Now, he said, that work can continue through a larger association. “I’m forever grateful,” Napoli said. “And really happy that it’s just not coming to an end, that I’m able to pass it along to the benefit of them and to another organization in the space to make this industry stronger.” The conversation also reflected the personal side of the ITAD community. Napoli said that while companies in the space may compete, there is also a family quality to the industry, with many people sharing a common commitment to reuse, responsible recycling and doing the right thing with technology at the end of its first life. “I found a gem,” Napoli said, reflecting on his entry into the industry. “It has been the joy of my career to be part of it.” Visit ASCDI — The ITAD Association to learn more.

  5. 4 dgn geleden ·  Video

    SmarTrak.ai Turns Cisco Data Into Partner Growth, Podcast

    SmarTrak.ai Turns Cisco Data Into Partner Growth, Podcast Cisco 360, AI, refresh cycles, and multivendor migration are creating new openings — and SmarTrak.ai says partners have a timely opportunity to grow more strategically. “We help them manage their practice, grow their practice, and increase their profitability around it,” says Ted Lee of SmarTrak.ai. In this Technology Reseller News podcast, recorded following Cisco Live, Doug Green speaks with Ted Lee of SmarTrak.ai about the company’s expanding role in helping Cisco partners turn Cisco data into actionable business intelligence. Lee describes SmarTrak.ai as a platform built to help Cisco partners manage their Cisco practice by ingesting data from Cisco APIs and other sources. The goal, he says, is to give partners better visibility into customer environments, including hardware assets, software, services, service contracts, subscriptions and enterprise agreements. For end customers, SmarTrak.ai provides visibility into Cisco infrastructure and spending, helping organizations optimize their environments while giving partners a more strategic way to support long-term customer retention. The discussion focuses heavily on Cisco 360, one of the major themes at Cisco Live. Lee says SmarTrak.ai announced a Cisco 360 module designed to help partners understand how they can perform under the program, identify opportunities to improve their scores, and increase profitability with Cisco. “We announced at Cisco Live that we had a 360 module that we are releasing that gives predictability into how they can perform, how to optimize it,” Lee says. “Since we have their entire estate with every one of their customers globally, we can then give them opportunities with which they can raise their scores in order to increase their profitability with Cisco.” Lee also points to a larger market moment for Cisco partners. With major refresh cycles, end-of-life events, new AI-enabled products and changing customer infrastructure requirements, partners have an opportunity to move from reactive selling to more strategic planning. SmarTrak.ai is also putting that intelligence directly into the hands of sales teams. The company announced a mobile application designed for sellers and solutions engineers who are meeting customers in the field, giving them access to forward-looking intelligence around sustainability swaps, end-of-life replacements, AI replacement SKUs and other Cisco-driven opportunities. “Sales reps are not sitting at their desks,” Lee says. “These partners are out with their customers, and we are putting this wealth of intelligence in the hands of their sales reps and their solutions engineers.” The podcast also covers SmarTrak.ai’s multivendor migration capabilities. Lee notes that customer environments are rarely Cisco-only. Partners often encounter Juniper, Palo Alto Networks, Fortinet, Aruba, Ruckus, HPE and other installed platforms. SmarTrak.ai’s migration platform allows partners to ingest those install bases and build forward-looking roadmaps for when it may make sense to replace other platforms with modern Cisco solutions. Lee says the platform can help customers budget, help partners quote more effectively, and help move opportunities toward higher-level Cisco buying programs such as enterprise agreements. The conversation also touches on audit readiness. Lee says SmarTrak.ai has helped partners pass CX Expert and advanced audits by providing the visibility and health scoring needed to support certifications, partner status, rebates and incentives. “We are a full Cisco practice engine to help them take advantage of the wealth of data and opportunity in front of them and turn it into revenue and profitability with the end customers,” Lee says. AI is also part of the SmarTrak.ai story. Lee says the company was founded in early 2023, as large language models were becoming more widely accessible, and recognized an opportunity to use AI against Cisco’s large data universe. SmarTrak.ai is SOC 2 Type II and is pursuing ISO 27001 certification, Lee says, emphasizing that the company is “security first” while using AI to help partners analyze data faster and identify new sales opportunities. Lee describes the result as “agentic lifecycle intelligence,” enabling partners to generate forward-looking Cisco practice plans, budgets, replacement strategies, enterprise agreement eligibility, and takeover opportunities across large customer bases. “One of our customers has nearly 10,000 Cisco customers,” Lee says. “They can view any customer in the world with a few clicks of their mouse, and they can create a five-year forward-looking internal or external Cisco practice plan.” The podcast offers a look at how SmarTrak.ai is positioning itself as a Cisco partner growth platform: helping partners make Cisco data more usable, make customer conversations more strategic, prepare for Cisco 360, manage refresh cycles, and turn infrastructure intelligence into recurring revenue opportunities. Learn more at smartrak.ai.

  6. 5 dgn geleden ·  Video

    Airsys: Steve Brock on Why Cooling Is Becoming Critical Infrastructure for AI and Telecom Networks, Podcast

    Steve Brock, Senior Vice President of Sales at Airsys Cooling Technologies, spoke with Doug Green, Publisher of Technology Reseller News, about a growing infrastructure challenge that is often overlooked: cooling. As AI workloads, 5G deployments, and increasingly dense telecom equipment drive power consumption higher, Brock explained why efficient thermal management is becoming as important as the computing infrastructure itself. Airsys has specialized in mission-critical cooling for more than 30 years, serving telecom operators, modular data centers, and edge infrastructure around the world. Brock noted that the industry has moved beyond simply installing air conditioners in telecom shelters. Today’s operators are demanding intelligent systems that combine variable-speed technology, economizers, advanced controls, and predictive maintenance to reduce energy consumption while maintaining reliability. “Remove the thought process from 10 or 15 years ago that cooling was an afterthought,” Brock said. “Let’s spend time on the most efficient solutions.” The discussion explored how AI and next-generation wireless networks are changing infrastructure requirements. As 5G evolves and AI workloads move closer to the edge, telecom shelters and remote network sites are becoming significantly more power-dense. That creates new cooling challenges in locations where maintenance is difficult and uptime is essential. Brock explained that operators are increasingly looking for longer-lasting equipment, better energy efficiency, and systems capable of identifying maintenance needs before failures occur. Brock also described Airsys’ continued investment in manufacturing and customer support, including its new 300,000-square-foot production facility in Woodruff, South Carolina, where products are designed, manufactured, and customized for customer requirements. Combined with global manufacturing operations, parts availability, and hands-on training programs for contractors and channel partners, Airsys is focused on supporting mission-critical environments where reliability is paramount. Learn more about Airsys: https://airsysnorthamerica.com/

    16 min.

  7. 6 dgn geleden ·  Video

    Spirent: 6G Is Coming Sooner Than Expected, Podcast

    Spirent: 6G Is Coming Sooner Than Expected, Podcast, Pre-commercial 6G trials could begin in 2028, with commercial deployments arriving as early as 2029 “Six G leaders are now going to be judged on how resilient the network is, how adaptive, how quickly it can recover from an issue,” says Stephen Douglas of Spirent, a Keysight company. In this Technology Reseller News podcast, Doug Green speaks with Douglas about the accelerating 6G timeline and why service providers may need to begin planning for 6G business models sooner than many expected. For years, 2030 was widely viewed as the point when the industry would begin looking seriously at 6G. Douglas says that assumption is changing. Pre-commercial 6G demonstration systems are now being discussed for 2028, with the first commercial 6G equipment and operator deployments potentially emerging in the mid-to-late 2029 timeframe.   The shift is being driven by rapid movement in standards, including 3GPP work on 6G radio, core network architecture, security, APIs, application enablement, management, orchestration and AI-based operational support. Douglas says this creates a compressed window for operators, vendors and ecosystem partners to test, validate and prepare for a new network generation that may arrive sooner than expected. The podcast also looks at how 6G may differ from previous mobile generations. Rather than treating AI as an add-on, Douglas describes 6G as an AI-native network architecture, where AI is built into operations, orchestration, security, APIs and even the radio layer itself. “What you’re seeing is a big shift, and AI is at the heart of that,” Douglas says. “That big shift is moving from an AI-assisted network to an AI-native network.” That could allow networks to predict congestion, reconfigure network slices, detect threats, expose capabilities to third parties in real time and support new AI-driven services at the edge. A major theme of the discussion is monetization. The 5G era delivered important technology advances, but many operators struggled to translate those advances into new revenue. Douglas argues that 6G gives service providers an opportunity to avoid repeating that pattern by developing new services, ecosystems and pricing models during the deployment phase, rather than waiting until after the network is built. The conversation highlights several emerging 6G opportunity areas, including AI and communication, integrated sensing and communication, ubiquitous connectivity, immersive communication, massive communication and hyper-reliable low-latency communications. Douglas points in particular to integrated sensing, where the network could support services that use radio infrastructure to understand objects, environments and movement while also carrying traditional communications traffic. Douglas also discusses the growing role of edge AI. As more AI inference moves from centralized data centers toward edge locations, devices and regional infrastructure, operators may have an opportunity to participate more directly in the AI economy. Instead of acting only as transport providers for AI traffic, service providers could support sovereign AI, low-latency inference, industrial computer vision and other AI-as-a-service models. The key message for operators is that they do not need to wait for 6G to begin preparing. Douglas says 5G Advanced can serve as a bridge, allowing operators to test business models around sensing, edge compute, AI services and network-based awareness today, while building a roadmap toward 6G. The winners in the 6G era, Douglas says, may not simply be the providers with the fastest networks. Success may be defined by intelligence, sensing and resilience — and by the ability to turn 6G capabilities into services that customers are willing to pay for from day one. Learn more at keysight.com.

  8. 6 dgn geleden ·  Video

    TTS Company: The Feedback Conversations Managers Wait Too Long to Have, Podcast

    “If you don’t give feedback, you’re not helping them improve,” says Julie Thiel of TTS Company. In this Technology Reseller News podcast, Doug Green speaks with Julie Thiel of TTS Company in the latest installment of an ongoing series on leadership, hiring and better management practices. This episode focuses on one of the most common leadership challenges: the feedback conversations managers often delay. Thiel says many managers avoid these conversations because they hope the issue will resolve itself, they do not want to create awkwardness, or they simply do not know how to begin. But waiting has a cost. Small performance issues can become repeated habits, and repeated habits can become larger organizational problems. Thiel says managers may also become increasingly frustrated, while employees are left unclear about what needs to change. “One small action becomes ten small actions, which becomes a big problem,” says Thiel. Thiel recommends a practical rule of thumb: if something happens once, give the employee some room. If it happens twice, there may be a knowledge or skill gap. By the third time, the manager needs to address it. The conversation also offers a simple preparation framework for managers before giving feedback: What specifically needs to improve? Why does it matter? What support can I provide? What does success look like? Thiel says feedback should not be viewed as criticism. Done well, it is a way to help the employee succeed, strengthen trust and build a better team. “It really does build trust because people know where they stand,” says Thiel. The podcast also discusses how managers can protect the relationship while giving feedback. Thiel encourages leaders to stick with observable facts, assume positive intent, listen as much as they talk, and ask questions such as, “What am I missing?” TTS Company helps growing companies get HR and people issues off the plate of CEOs and founders, while also supporting larger HR teams with projects and added capacity. Thiel also previews The Vault, a leadership development community designed to provide practical, ongoing support for technology leaders. Learn more at thettscompany.com

    13 min.
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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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