Telecom Reseller / Technology Reseller News

Telecom Reseller

Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

  1. 12 UUR GELEDEN ·  VIDEO

    The CodeBreaker Mindset™: Chitra Nawbatt on AI, Workforce Change, and Rethinking the Future of Work, Podcast

    Chitra Nawbatt, author of The CodeBreaker Mindset™ and creator and host of The CodeBreaker Mindset™ show, spoke with Doug Green, Publisher of Technology Reseller News, about how artificial intelligence is reshaping the workforce—and why leaders need to rethink long-held assumptions about jobs, productivity, and human potential. Nawbatt challenged the common narrative that AI alone is responsible for job displacement, suggesting instead that many workforce changes were already underway and are now being accelerated by technology. “AI isn’t creating the disruption—it’s exposing and accelerating decisions that were already in motion,” she explained. The conversation focused on the need for a new mindset—what Nawbatt calls the “CodeBreaker Mindset”—which encourages individuals and organizations to adapt, question assumptions, and embrace continuous learning. Rather than viewing AI as a threat, she emphasized the importance of understanding how to work alongside it, leveraging its capabilities while strengthening uniquely human skills such as creativity, judgment, and empathy. Nawbatt also discussed how businesses must rethink talent strategies, moving beyond traditional roles and job descriptions to more fluid, skills-based approaches. This shift requires leaders to invest in upskilling and to create cultures that support experimentation and innovation. As AI continues to transform industries, Nawbatt’s perspective offers a clear message: success will depend less on resisting change and more on developing the mindset to navigate it effectively. Learn more about The CodeBreaker Mindset™: https://www.chitranawbatt.com/

  2. 1 DAG GELEDEN ·  VIDEO

    Sell the Service, Not the Infrastructure: TELCLOUD Simplifies Billing and Compliance for POTS Replacement, POTS and Shots Podcast Series

    “Think of it as the easy button—if you don’t want to deal with the complexity, we can take care of it for you,” says Jake Jacoby, CEO of TELCLOUD. In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, speaks with Jacoby about a critical but often overlooked element of POTS replacement: billing, compliance, and selling the service—not just the infrastructure. As legacy copper lines are phased out globally, businesses must replace POTS lines that support life-safety and mission-critical systems such as fire alarms, elevators, security panels, and emergency phones. While much of the conversation has focused on technology and deployment, Jacoby explains that billing and regulatory compliance can be just as important—and just as complex. Because POTS replacement services fall under telecommunications regulations, partners who wish to bill customers directly must meet strict requirements, including registering as a 499 filer with the FCC and implementing sophisticated tax and billing engines capable of calculating and remitting federal, state, and local telecom taxes correctly. Jacoby notes that many partners initially underestimate this complexity. “You can’t just mark it up and bill it,” he explains. “You have to be a registered telco, and you have to get the taxes right.” For organizations not prepared to take on this responsibility, TELCLOUD offers a streamlined alternative. Through its full-service, white-label model, TELCLOUD acts as the registered telecom provider, handling billing, tax compliance, and reporting on behalf of the partner. This allows MSPs and trusted advisors to focus on customer relationships while remaining fully compliant. For partners already operating as telecom providers, TELCLOUD also supports a wholesale model that allows them to manage billing independently. The approach reinforces TELCLOUD’s core strategy: enabling partners to sell a fully managed service, rather than navigating the complexities of infrastructure, regulation, and billing on their own. At the same time, the partner retains full ownership of the customer relationship, ensuring continuity and long-term account growth. As copper shutdowns accelerate, Jacoby emphasizes that the opportunity extends across the entire channel—from experienced telecom providers to MSPs entering the space for the first time. With flexible engagement models and built-in compliance support, TELCLOUD is helping partners quickly bring reliable POTS replacement solutions to market. The episode concludes with the series’ signature Shots segment, where Jacoby highlights Cenote Reposado, a traditionally crafted sipping tequila praised for its quality and accessibility—continuing the series’ blend of telecom insight and tequila appreciation. For more information, visit telcloud.com or call 844-900-2270.

  3. 1 DAG GELEDEN ·  VIDEO

    Vodia on PBX V70: A Major Step Forward in Administration, Analytics and AI, Podcast

    By Doug Green “V70 is the kind of release that shows how fast business communications is evolving—and how Vodia is evolving with it.” In this Technology Reseller News podcast, I spoke with Eric Altman of Vodia about the company’s new PBX V70 release and why it matters for partners, service providers and the broader business communications market. Vodia develops phone system software and sells through the channel, with partners combining the software with SIP trunks, phones and related services to deliver complete solutions to customers. The platform can be deployed in the cloud or on premises, although cloud deployment continues to be the dominant direction for the market. What stands out about V70 is that this is not just another version update. Vodia is positioning it as a major redesign, led by a completely revamped Admin Portal built for speed, clarity and easier day-to-day management. The company says the new interface is designed to help administrators find settings faster, make changes more confidently and manage one tenant or hundreds with less friction and fewer errors. The AI story is also central to the release. Vodia says V70 brings built-in AI capabilities into the core platform experience, including AI-assisted PBX administration, AI voice agents and automation designed to reduce repetitive setup work. On the V70 page, the company describes AI as a way to turn routine configuration into a more conversational process, while also improving call handling through digital receptionist capabilities and intelligent workflows. That is an important point for the channel. The value proposition around business communications is no longer only about voice. It is increasingly about visibility, automation and control. V70 adds real-time dashboards, customizable wallboards, agent activity views, queue analytics and call recording and transcription tools that give partners and customers more insight into system performance and user activity. There are also practical enhancements aimed squarely at operational efficiency. Vodia says V70 includes smarter alerts, multicore and multithreaded performance improvements, centralized provisioning, system snapshots, cross-tenant presence and WhatsApp integration as an additional messaging channel. Taken together, those additions show a platform that is being shaped not just for core telephony, but for broader communications management in modern customer and business environments. For MSPs, resellers and service providers, that makes this release especially relevant. A platform that is easier to administer, stronger under load and increasingly infused with AI gives partners more ways to differentiate their offers and support customers at scale. The larger takeaway from my conversation with Altman is that Vodia sees the PBX evolving into something more intelligent and more operationally valuable than the traditional phone systems of the past. Learn more at: https://web.vodia.com/pbx-v70

    11 min.
  4. 1 DAG GELEDEN ·  VIDEO

    The POTS Box Highlights Broad-Based Partner Opportunity in POTS Replacement, Podcast

    “Some of them have been around for over a hundred years and it’s antiquated technology.” That was how Rob Garry, founder of The POTS Box, described the legacy POTS line problem in a recent Technology Reseller News podcast with Doug Green. It was a concise way of capturing both the age of the infrastructure and the urgency of the opportunity now facing partners and customers alike. Garry made clear that this is not a narrow or fading issue. Instead, he presented POTS replacement as a broad-based managed services opportunity for resellers and partners serving organizations that still depend on legacy copper lines for critical functions. As he explained, “We’ve put together a managed service for replacing old POTS lines… and we’ve put a program in to enable resellers and partners to do it with their end user customers.” That combination of need and enablement is what makes the market significant. Many businesses and facilities continue to rely on old analog lines for systems that cannot simply be ignored or switched off. In many cases, the infrastructure behind those services is not just old, but rooted in an earlier era of communications. As Doug Green noted during the interview, some of these systems reflect technologies that date back nearly a century. The conversation positioned The POTS Box as a practical answer to that reality. Rather than treating POTS replacement as a one-off hardware transaction, the company has built a managed service approach designed to simplify the transition away from copper while helping partners deliver that change to their customers in a structured way. That matters for the channel. POTS replacement is not just a matter of removing obsolete technology. It is an opportunity to solve a real operational problem for customers while creating ongoing value through service, support, and modernization. For partners, that means a chance to step into a pressing need with a solution that is understandable, necessary, and tied to long-term infrastructure change. The interview also served as a useful reminder that, while much of the technology industry’s attention is currently focused on AI and cybersecurity, there are still major opportunities in helping customers address older foundational systems that no longer fit current realities. POTS replacement remains one of those opportunities: concrete, urgent, and widely relevant across many customer environments. For partners looking for a broad-based opportunity with real-world customer impact, Garry’s message was straightforward. The need is still here, the infrastructure is still aging, and the market for replacement remains active. Learn more: The POTS Box: https://thepotsbox.com/

  5. 2 DGN GELEDEN ·  VIDEO

    UneeQ Reveals 127x AI ROI and an Operating Model Built for the AI Era, Podcast

    By Doug Green “Culture over capital wins.” That was one of the defining ideas in my recent Technology Reseller News podcast with Tyler Merritt of UneeQ, and it captures a major shift now underway in AI. The conversation took place as UneeQ announced new internal results that point to an estimated 127x return on its AI investment and a broader operating framework for companies looking to turn AI into measurable business value. In the podcast, the discussion centered on something many companies are still trying to figure out: how to move beyond AI experimentation and actually monetize it. UneeQ’s announcement argues that the winners in this next phase will not necessarily be the largest or best-funded organizations, but the ones that can adapt fastest and build AI into daily operations. According to UneeQ, the company has achieved these results with fewer than 50 employees, while unlocking an estimated $4.2 million in annual capacity revenue. The point, however, is larger than the numbers alone. UneeQ is making the case that AI changes how work gets done, how teams are structured, and how quickly a company can move when it is no longer limited by traditional workflow boundaries. The company points to several specific operational gains. These include 30 to 50 percent faster structured document production, up to a 90 percent reduction in manual reporting effort, and engineering output gains that UneeQ estimates at three to ten times through AI-augmented workflows. Just as importantly, UneeQ says non-technical team members are now able to build functional automations, reflecting a broader shift in capability across the organization. UneeQ has also formalized six internal principles to guide adoption across the company: AI competence, personal growth ownership, critical thinking, output accountability, ethical use, and data protection. That part of the announcement is especially important. It suggests that the company sees AI not as a replacement for judgment, but as a force multiplier that still requires human responsibility and discipline. For the Technology Reseller News audience, the message is clear. AI is moving from demo to operating strategy. Organizations that can connect AI to workflow, accountability, and revenue may be in a much stronger position than companies that are still treating it as a side project. As Tyler put it, “The companies that win in the AI era will not be the biggest, they will be the fastest to adapt.” That may be the defining lesson here. The competitive edge may no longer go automatically to the largest enterprise. It may go to the company that can change its culture, move quickly, and make AI part of the way work actually gets done. Learn more: https://www.digitalhumans.com/blog/uneeq-reveals-staggering-ai-roi-2026

  6. 2 DGN GELEDEN ·  VIDEO

    TransUnion: David Turner on Digital Business Profiles and Restoring Trust for Small Businesses, Podcast

    David Turner, Vice President of Global Number Intelligence at TransUnion, spoke with Doug Green, Publisher of Technology Reseller News, about the company’s new Digital Business Profile solution and its role in helping small businesses improve visibility, accuracy, and trust in an AI-driven search environment. Turner explained that while large enterprises have long benefited from sophisticated SEO and digital presence tools, small businesses have lacked affordable, easy-to-use solutions. TransUnion’s Digital Business Profile addresses this gap by providing a centralized portal where businesses can input and manage their core information—hours, services, locations, and more—and distribute it across approximately 80 platforms. “It really comes down to simplicity and affordability—giving even the smallest business the ability to be properly represented,” Turner said. The conversation highlighted how the rise of AI-driven search is reshaping digital discovery. Instead of relying on a handful of major platforms, AI systems now pull data from a wide range of sources, making consistency across all listings critical. TransUnion’s platform ensures that verified, trusted data is distributed broadly, improving both search accuracy and business rankings while reducing the burden on business owners. Trust and security are central to the solution. Turner noted that inaccurate or fraudulent listings—such as keyword stuffing or fake business identities—can harm both consumers and legitimate businesses. By verifying business identities and maintaining trusted integrations with major platforms, TransUnion helps protect users while preserving business reputations. This approach also aligns with the company’s broader trusted communications initiatives, including branded calling and robocall mitigation. TransUnion is bringing the solution to market through both direct channels and partnerships, including telecom providers and MSPs that can bundle the service into their offerings. By combining identity management, search visibility, and trusted communications, the Digital Business Profile represents a new step in extending enterprise-grade capabilities to the small business market. Learn more about TransUnion: http://www.transunion.com/business

  7. 2 DGN GELEDEN ·  VIDEO

    Aviatrix Launches New Platform for the “Containment Era” in Cloud Security, Podcast

    By Doug Green “The question is no longer whether an attacker gets in—it’s how far they can go.” In a recent Technology Reseller News podcast, I spoke with Doug Merritt, CEO of Aviatrix, about the company’s latest platform launch and a broader shift in cybersecurity strategy he calls the “Containment Era.” Aviatrix operates at the architectural layer of cloud environments, focusing on how systems, applications, and workloads communicate—where security outcomes are ultimately determined. As Merritt explains, the industry is moving beyond the assumption that breaches can always be prevented. Instead, the focus must shift to controlling what happens after a breach by defining exactly what each workload is allowed to reach and enforcing those boundaries consistently. The result is a model where lateral movement is restricted and risk is managed by reducing blast radius rather than relying solely on detection. A major driver behind this shift is the rapid rise of AI. According to Merritt, AI has dramatically accelerated both vulnerability discovery and exploitation, shrinking the window between exposure and attack and making traditional response models less effective. At the same time, attackers are increasingly using legitimate credentials, trusted code, and authorized pathways, blending malicious activity into normal operations and making detection far more difficult. Compounding the issue, autonomous AI agents can now operate across systems, increasing both scale and risk. This combination defines the Containment Era—a model where the key question is not whether an attack gets in, but how far it can spread. The Containment Era represents a shift from detection-first security to containment-first architecture. When threats are indistinguishable from legitimate activity, the defining variable becomes lateral movement—how far a compromised workload, identity, or AI agent can reach. Containment addresses this by enforcing strict communication controls so that systems can only access what they are explicitly permitted to reach. Even if a breach occurs, its impact is limited by design, requiring enforcement to move into the network and infrastructure layer rather than relying solely on edge or endpoint tools. To support this shift, Aviatrix has introduced new capabilities within its Cloud Native Security Fabric. The platform delivers workload-level containment by enforcing precise communication policies across cloud environments without requiring agents or code changes. Key capabilities include consistent enforcement across clouds, regions, and compute environments; Zero Trust controls for AI workloads; default-deny policies to eliminate shadow AI and unauthorized connections; AgentGuard visibility into AI workloads; and integration with partners to secure both AI behavior and access. The goal is to reduce blast radius while maintaining flexibility for modern, distributed applications. For enterprise and service provider leaders, the takeaway is clear: AI has fundamentally changed the threat landscape. The first step is understanding exposure—specifically, how far a compromise could spread—followed by measuring and managing blast radius as a core security metric. Architectural controls that limit workload communication need to become standard in cloud design, and security and infrastructure teams must align around containment as a shared responsibility. As AI adoption accelerates, governing how systems connect and interact will become increasingly critical, and the organizations that move early will be best positioned to harness AI while keeping risk contained. Learn more: https://aviatrix.ai/

  8. 4 DGN GELEDEN ·  VIDEO

    AI Should Enforce Decisions—Not Make Them: GTT on the Future of AI in Cybersecurity, Podcast

    By Doug Green “AI is ready to enforce decisions at scale—but it’s not ready to make them.” In a recent Telecom Reseller podcast, I spoke with Chris Bonavita, Vice President of Strategy and Technology Adoption at GTT Communications, about one of the most important—and often misunderstood—shifts happening in AI-driven cybersecurity. As enterprises move aggressively toward autonomous AI inside the Security Operations Center (SOC), Bonavita argues the industry is getting ahead of itself. The problem isn’t whether AI is powerful—it clearly is. The problem is where that power is being applied. Today’s AI is exceptionally good at ingesting massive volumes of data, identifying patterns, detecting anomalies, and executing defined tasks at machine speed. In the SOC, that translates into real, measurable value. AI is already improving threat detection, accelerating response times, and reducing the burden of repetitive operational work. But there is a line—and according to Bonavita, the industry is starting to cross it too quickly. AI, he explains, does not understand intent. It does not understand business context. And it cannot reliably distinguish between what is technically possible and what is operationally appropriate. That distinction matters in cybersecurity, where decisions carry financial, operational, and reputational consequences. This is where the concept of “AI should enforce, not decide” becomes critical. In this model, humans define policy, intent, and acceptable risk. AI then executes—consistently, continuously, and at scale. It becomes the enforcement engine, not the decision-maker. When that boundary is ignored, new risks begin to emerge. Bonavita points to issues like policy drift, where AI systems begin to deviate from original intent over time, and agent conflict, where multiple automated systems act on overlapping or contradictory instructions. In a dynamic environment without clear human control, these issues can compound quickly, creating unintended disruptions or even new vulnerabilities. At the same time, the threat landscape is evolving just as rapidly. Attackers are now using AI to develop threats faster, automate reconnaissance, and adapt in real time. Defenders are responding with AI-driven detection and remediation. The result is an environment where both sides are operating at machine speed—forcing organizations to rethink how security decisions are made and executed. Compounding the challenge is the disappearance of the traditional network perimeter. Data, users, and applications now exist everywhere, and access is no longer confined to a controlled environment. In this perimeter-less world, both threats and defenses are distributed—and AI is embedded across both. For enterprises, the takeaway is not to slow down AI adoption—but to rethink how it is deployed. The goal is not autonomy. The goal is scale with control. That means building architectures where human intent remains central, and AI is used to enforce that intent across increasingly complex environments. It also aligns closely with GTT’s broader strategy, including its Envision platform and SASE-based approach to networking and security, where orchestration and policy consistency are foundational. Looking ahead, the question is not whether AI will play a central role in cybersecurity—it already does. The real question is whether organizations can maintain control as AI capabilities continue to expand. As this conversation makes clear, the most effective model may not be AI replacing human decision-making—but human-directed AI operating at a speed and scale no human team could match. Learn more: https://www.gtt.net/

Info

Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.