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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

  1. 3 DGN GELEDEN ·  VIDEO

    Radware on AI Security: The Invisible Risks That Can “Stop You in Your Tracks,” Podcast

    By Doug Green “Some of these AI-driven attacks are the kind that can stop you in your tracks.” In this Technology Reseller News podcast, I spoke with Chip Witt, Principal Security Evangelist at Radware, about a rapidly emerging challenge: how AI is introducing new, often invisible, security risks into enterprise environments. Witt outlined a fundamental shift. As organizations adopt AI tools across workflows, they are also creating new attack surfaces—many of which are not yet fully understood or monitored. One of the biggest concerns is the lack of visibility. Enterprises often don’t know what data AI systems are accessing, how it’s being used, or where vulnerabilities may exist. This creates blind spots around data access, compliance, and operational stability. In regulated industries like finance and healthcare, those blind spots can quickly turn into real business risk. A key issue discussed was prompt injection attacks, where malicious inputs manipulate AI systems into exposing sensitive data or performing unintended actions. These attacks are particularly dangerous because they don’t look like traditional threats—they operate inside trusted workflows. Witt emphasized that many organizations are still applying legacy security thinking to a fundamentally new paradigm. AI doesn’t just expand the attack surface—it changes its nature. Security teams must now account for dynamic, context-driven interactions rather than static perimeters. The takeaway is clear: AI adoption without AI-aware security introduces risk at a pace faster than most organizations can track. For service providers and enterprises, this represents both a challenge and an opportunity. Those who can build visibility, governance, and control into AI deployments early will be far better positioned as these risks evolve. Learn more: https://www.radware.com/

    16 min.

  2. 3 DGN GELEDEN ·  VIDEO

    Simphonic Highlights “SIM – The Nerve Center of Operations in the Age of AI,” Revealing Hidden Drivers of Telecom Churn, Podcast

    Simphonic Highlights “SIM – The Nerve Center of Operations in the Age of AI,” Revealing Hidden Drivers of Telecom Churn, Podcast, More than 40% of negative subscriber experiences never show up in traditional network-side metrics @Doug Green “Over 40% of negative subscriber experiences are completely invisible to traditional network metrics.” In a recent Technology Reseller News podcast, I spoke with Chris Drake, CEO of Simphonic, about a critical blind spot in how telecom operators measure subscriber experience—and why it’s directly tied to churn. At the center of the discussion is new research by Chetan Sharma, CEO of Chetan Sharma Consulting, titled “SIM – The Nerve Center of Operations in the Age of AI,” which analyzed thousands of real-world mobile interactions across North America. The findings are clear: more than 40% of negative subscriber experiences never show up in traditional network-side metrics. Even more important, the majority of these undetected issues occur in the environments that matter most—at home and at work—where customers ultimately decide whether to stay with or leave their carrier. New research by Chetan Sharma, CEO of Chetan Sharma Consulting, titled “SIM – The Nerve Center of Operations in the Age of AI,” which analyzed thousands of real-world mobile interactions across North America. The findings: more than 40% of negative subscriber experiences never show up in traditional network-side metrics. Drake explained that traditional network monitoring tools focus on infrastructure performance—signal strength, latency, and uptime—but fail to capture the real-world user experience at the device level. This creates a disconnect where operators believe service is performing well, while customers are silently encountering problems. That gap is where churn begins. The report reframes the role of the SIM. No longer just an authentication tool, the SIM is emerging as a distributed intelligence layer—what the research describes as the “nerve center” of operations—capable of capturing device-side quality of experience (QoE) and delivering what the user actually experiences in real time. This SIM-based intelligence provides visibility into issues that network tools cannot detect, including application performance, indoor coverage challenges, and repeated service instability that erodes trust over time. For operators, the implication is significant. Network KPIs alone are no longer sufficient to understand or manage customer experience. To reduce churn and improve service quality, carriers must incorporate device-side intelligence that reflects lived experience, not just network intent. As Drake emphasized, this shift is not just about better analytics—it’s about protecting revenue. Operators who fail to detect and address these hidden issues risk losing customers without ever understanding why. Learn more: https://simphonic.com/ Report: https://simphonic.com/request-report/ Press Release: https://wp.me/p2Q636-Ouj

    10 min.

  3. 4 DGN GELEDEN

    Unibeam features SIM-based authentication technology against account takeover and fraud, Podcast

    Carlos da Silva, Chief Product Officer of Unibeam, discusses SIM-based authentication technology with Don Witt from Channel Daily News a TR Publication. Carlos explained Unibeam’s SIM-based authentication technology, which uses information stored in SIM cards to provide enhanced security against account takeover and fraud, particularly addressing the limitations of traditional SMS OTP authentication methods. He discussed how their solution works through cellular networks rather than the internet, making it more secure while maintaining ease of use for users. Carlos DaSilva Mr. Carlos da Silva also shared some insight on the following topics: The top cybersecurity threats facing customers of mobile operators today Why passwords, traditional MFA, and other authentication methods are no longer effective in this threat landscape. SIM-based authentication, and how is it making a difference. Additional insight about Unibeam. SIM-based authentication is being adopted in a few markets For more information, go to: https://unibeam.com/

    8 min.

  4. 17 APR ·  VIDEO

    TTS Company’s Julie Thiel on Leadership at Scale: Why Growth Depends on Letting Go, Podcast

    By Doug Green “If someone can do it 70% as well as you—you need to let go.” At the close of the Channel Partners Conference & Expo and MSP Summit, I spoke with Julie Thiel of TTS Company about a theme that stood out amid a week dominated by AI and technology: the human side of growth. Thiel shared that many of the leaders she spoke with during the event are energized by opportunity—new customers, new services, and new technologies—but also feeling the weight that comes with scaling a business. Growth brings complexity, and ultimately, it brings more people. For many leaders, that translates into longer hours and a deep sense of responsibility for their teams. Against that backdrop, Thiel outlined three practical leadership principles that she sees as essential for companies looking to scale successfully. First, leaders must hand off results—not just tasks. Delegation is not about assigning activity; it’s about transferring ownership and accountability for outcomes. Without that shift, leaders remain bottlenecks in their own organizations. Second, she emphasized the importance of “tell, show, do” as a framework for developing people. It’s not enough to explain what needs to be done—leaders must demonstrate it and then create space for employees to execute. This structured approach to training builds confidence and capability across the team. Third, and perhaps most challenging, is the idea that if someone can do a task 70% as well as the leader, it is time to let go. For many executives and founders, this represents a significant mindset shift. However, without it, organizations struggle to scale because too much remains dependent on a small number of individuals. In a week filled with discussions about automation and artificial intelligence, Thiel’s perspective underscored a critical point: technology may enable growth, but people determine whether that growth is sustainable. For MSPs, channel partners, and service providers, the takeaway is clear. Scaling a business requires not only the right tools, but also the willingness to invest in people, develop leadership capabilities, and step back to allow teams to take ownership. Learn more at: https://thieltalentstrategy.com/

    17 min.

  5. 17 APR ·  VIDEO

    UniVoIP and the Shift to Embedded AI in Microsoft Teams Voice, Podcast

    By Doug Green “Last year, AI was being talked about like candy. This year, it’s under the hood—and that’s where it belongs.” At the close of the Channel Partners Conference & Expo 2026, I spoke with Dean Manzuri of UniVoIP about what changed from last year to this year—and what that means for partners navigating the evolution of AI and voice. Manzuri’s perspective reflects a broader industry shift. A year ago, AI dominated the conversation as a headline feature. Today, it’s becoming embedded—less visible, but far more impactful. Instead of being marketed as a standalone capability, AI is increasingly integrated into platforms and workflows, quietly improving performance, automation, and user experience. That shift aligns closely with UniVoIP’s core mission: to be the best voice provider for Microsoft Teams. The company’s value proposition is straightforward—help organizations migrate their phone systems into Teams seamlessly, while ensuring reliability and a strong user experience. From a channel perspective, the event delivered what many providers were looking for: new partner engagement and clearer signals on where the market is heading. Manzuri noted that UniVoIP connected with a range of new partners and used the event to validate its direction, particularly around Teams voice and integrated communications. The AI conversation reinforced that direction. As AI becomes embedded within platforms like Teams, the opportunity shifts from selling “AI features” to delivering better outcomes—smarter routing, improved call handling, automation, and enhanced customer interactions, all happening behind the scenes. For partners, this changes the sales motion. Instead of leading with AI as a buzzword, the focus moves to business results: smoother migrations, better call quality, more efficient operations, and tighter integration with the tools customers already use. In that sense, AI isn’t replacing the core value of voice—it’s strengthening it. And as the show wrapped up, that may have been the most important takeaway: the future isn’t about adding more technology on top. It’s about making the technology already in place work better, more intelligently, and more seamlessly than before. Learn more at: https://www.univoip.com/

    13 min.

  6. 17 APR ·  VIDEO

    Yeastar’s Channel Strategy: Simplifying UCaaS and AI for Partners in a Complex Market, Podcast

    By Doug Green “The challenge for partners today isn’t just technology—it’s choosing the right model in a market full of options.” At the Channel Partners Conference & Expo 2026 in Las Vegas, I spoke with Kevin Huang, North America Sales Director at Yeastar, about how the company is helping partners navigate an increasingly complex UCaaS landscape. Yeastar, founded in 2006, has built its business around delivering unified communications solutions that span PBX, contact center, and now AI-driven capabilities. With nearly two decades of experience, the company is positioning itself as a flexible, partner-focused alternative in a market that has become crowded—and, in many ways, confusing. According to Huang, one of the biggest challenges facing partners today is the sheer number of choices. Over the past five years, the UCaaS market has seen rapid expansion, consolidation, and constant innovation. While that growth has created opportunity, it has also made it harder for partners to determine which platforms and business models best fit their customers—and their own long-term strategies. Many partners, he noted, have become dependent on specific vendors or ecosystems, limiting their flexibility. At the same time, evolving technologies and shifting pricing models are forcing partners to rethink how they go to market. Yeastar’s approach is to simplify that decision-making process. The company has developed its own business model designed to give partners more control, flexibility, and margin opportunity, while still providing a full stack of communications capabilities—from traditional UC to contact center and AI-enhanced services. A key part of that strategy is unification. Rather than requiring partners to piece together multiple solutions, Yeastar aims to deliver an integrated platform that reduces complexity for both the partner and the end customer. This becomes especially important as AI enters the mix, adding both new capabilities and new layers of decision-making. Huang emphasized that AI is not just an add-on, but a natural extension of unified communications. By embedding AI into the platform, Yeastar is working to help partners deliver more value without dramatically increasing operational complexity. For channel partners, the takeaway is clear: success in today’s UCaaS market depends less on chasing the latest feature set and more on aligning with a platform and model that can adapt as the market continues to evolve. Learn more at: https://www.yeastar.com/

    9 min.

  7. 17 APR ·  VIDEO

    Xorcom Emphasizes Hybrid Telephony and High-Touch Support in Competitive VoIP Market, Podcast

    By Doug Green “We’re answering your problem in three to five hours with one of our techs.” At the Channel Partners Conference and MSP Summit, I spoke with Amit Wissotzky of Xorcom about the company’s positioning in an increasingly crowded VoIP and communications market. Xorcom, an Israel-based company, delivers a broad range of telephony solutions including VoIP systems, PBXs, and gateways. The company focuses on providing the core infrastructure businesses need to keep communications running reliably, whether for internal collaboration or customer engagement. What stands out in this conversation is Xorcom’s commitment to flexibility. Wissotzky emphasized that while the market has largely shifted toward cloud, there remains real demand for hybrid environments. Xorcom supports both cloud and on-premises deployments, giving partners and customers the ability to tailor solutions based on operational needs, regulatory requirements, or legacy infrastructure. That hybrid approach reflects a practical reality in the channel: not every customer is ready—or able—to move entirely to the cloud. By supporting multiple deployment models, Xorcom positions itself as a solution provider that meets customers where they are. But the more distinctive differentiator may be service. In a market dominated by large vendors and ticket-based support systems, Wissotzky pointed to responsiveness as a key advantage. Rather than long wait times and impersonal escalation processes, Xorcom offers direct access to technical support, with response times measured in hours, not days. For partners, that level of engagement can translate into faster issue resolution, improved customer satisfaction, and ultimately stronger long-term relationships. It also aligns with a broader trend in the channel, where service quality is increasingly becoming as important as product capability. As the VoIP market continues to mature, the combination of hybrid flexibility and high-touch support gives Xorcom a clear story to tell: not just technology, but a service model designed to keep business communications working when it matters most. Learn more at: https://www.xorcom.com/

    7 min.

  8. 17 APR ·  VIDEO

    Crexendo: Jason Byrne on Brand, Growth, and Partner Momentum in Cloud Communications, Podcast

    Jason Byrne, SVP of Marketing at Crexendo, spoke with Doug Green, Publisher of Technology Reseller News, during the Channel Partners Conference & Expo about the company’s growth strategy, brand evolution, and continued momentum in the channel. Byrne highlighted Crexendo’s strong positioning in the cloud communications space, driven by its NetSapiens platform and a partner-centric model that empowers service providers to build and scale their own offerings. He emphasized that marketing plays a critical role in supporting partner success, helping them differentiate in a crowded market and effectively communicate value to end customers. “Our focus is on enabling partners to grow—both through technology and through strong, consistent messaging,” Byrne said. The conversation explored how Crexendo is investing in brand awareness and partner enablement, providing tools and resources that help partners accelerate sales and expand their reach. By aligning marketing initiatives with partner needs, the company is creating a more cohesive go-to-market strategy. Byrne also noted the importance of community within the Crexendo ecosystem, where partners collaborate, share best practices, and contribute to ongoing innovation. This collaborative approach strengthens the overall value of the platform and helps drive sustained growth. As discussions at Channel Partners continue to focus on differentiation and partner-led growth, Crexendo is positioning its marketing and platform strategy as a foundation for long-term success in the evolving cloud communications landscape. Learn more about Crexendo: https://www.crexendo.com/

    8 min.
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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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