The Resilient Recruiter

Recruitment Coach Mark Whitby

Join "the Recruitment Coach" Mark Whitby as he and his guests unpack the secrets of what it takes to be a profitable and long-lived professional in the recruitment industry.

  1. 2 DGN GELEDEN

    How to Source Candidates on Autopilot Using Pin.com, with Steve Lu

    Sourcing frustration is usually diagnosed as a volume problem. Not enough candidates in the funnel. Not enough searches. Not enough outreach. Steven Lu thinks it's the opposite problem. Steven is the co-founder and CEO of Pin.com and the founder of Interseller, a recruiting outreach platform that helped place over 40,000 candidates before being acquired by Greenhouse in 2021. After two years inside Greenhouse studying the top of the recruiting funnel, he launched PIN to solve a specific, persistent problem: the candidates most worth finding are the ones current sourcing tools miss. In this episode, Steven explains why 30% of top talent is essentially invisible in LinkedIn searches. He breaks down how PIN's shadow resume technology rebuilds candidate profiles from external data to surface people who've never described themselves online. He also shares the outreach approach that generates 30 to 40% response rates, the exact sequence he recommends (3 emails and 2 LinkedIn touches), and the four most common mistakes that quietly destroy deliverability. The bigger picture matters for every recruiter working in an increasingly noisy market. The era of high-volume outreach is coming to an end. Email providers are measuring engagement signals. Spam filters are getting sharper. The recruiters who win over the next two or three years will be the ones who source fewer candidates, make each one count, and treat every outreach like it's going to the one person who can fill the role. This is a practical conversation about what's changing in sourcing and how to address it. In this episode, you'll learn: Why the most qualified candidates rarely appear in standard keyword searches How PIN's shadow resume makes unfindable candidates findable What PIN's autopilot mode does and how to set it up with just two inputs Why you should cap your outreach sequence at five steps The four most damaging outreach mistakes recruiters make Why including a Google Doc link beats pasting the job description every time How to structure omnichannel outreach across email and LinkedIn Why the top 1% of billers operate from a very short candidate Rolodex Episode highlights: [3:49] From Interseller to Greenhouse to PIN - Steven's journey [9:34] The talent curve: why top candidates don't show up in search [13:36] PIN's North Star KPI: 7 out of 10 candidates accepted [27:32] Autopilot mode: 50 candidates sourced for you every weekday [37:34] Why volume sourcing is running out of road [44:57] The four outreach mistakes killing your response rates [49:50] The 5-step sequence Steven recommends [1:04:12] How the top 1% of billers think about their candidate pipeline Guest bio: Steven Lu is the co-founder and CEO of Pin.com. He previously founded Interseller, which helped place over 40,000 candidates before being acquired by Greenhouse in 2021. He spent two years at Greenhouse before launching PIN in December 2024. Steven is based in Brooklyn, New York. Connect with Steven: Pin.com - book a free demo or start a free trial Connect with Mark: Free 30-minute strategy session: recruitmentcoach.com/strategy-session Mark on LinkedIn: linkedin.com/in/mwhitby Follow on Instagram: @RecruitmentCoach

    1 u 35 m
  2. 23 APR

    He Lost His $2.5M Practice and Built Something Clients Have Never Seen, with Darwin Shurig

    What does it take to build a search process that has a VP of HR saying they've never seen anything like it? Darwin Shurig built a $2.5 million medtech recruiting firm with $1.2 million in personal production. Then in one quarter, eight of his nine top clients stopped using external recruiters. Revenue collapsed. His team disappeared. His 17-year marriage ended in the same period. What he built on the other side changed how he runs every search. His process replaces the standard job description with a short video interview between the recruiter and the hiring manager. Qualified candidates see the role in the manager's own words before a single formal interview is scheduled. On the hiring side, the manager receives the candidate's personal why on video, written samples, and personality profiling. Both sides walk into the first conversation already informed. A VP of HR, after seeing it, told Darwin his firm had just paid $97,000 for an executive search and received resumes and scheduling. "We didn't get anything like this." In this episode, Darwin breaks down the collapse, the lessons, and the process he built from scratch — including two specific things every recruiter can use this week with no software required. In this episode, you'll discover: Why eight of nine clients can vanish in one quarter and what it exposes about your business model The three root causes of underperformance most agency owners never diagnose Why personal why has to match company why when hiring, or it breaks when things get hard How a hiking idea became a platform that's changing how retained search is delivered The hiring manager video that replaces the job description and why candidates respond differently "How Darwin's process consistently delivers results that clients say they've never experienced before Two things you can apply this week with whatever tools you already have Episode highlights: 0:00 Intro 1:41 How Darwin built a $2.5M firm, then lost it 5:43 Eight of nine clients stop overnight 11:16 What the collapse taught him 22:05 The hedgehog lesson: too many projects, not enough oxygen 28:15 Why misaligned values break down when things get hard 36:39 Managing your own business vs. someone else's money 40:48 The expectation failure: "Nobody ever told me." 44:22 The hike that became a platform idea 47:48 Inside Top Talent Accelerant: the hiring manager video 53:59 How the platform is being commercialized 1:05:54 The $97K fee moment 1:11:20 Two things you can use this week Guest bio: Darwin Shurig is the founder of Top Talent Accelerant, a medical device and medtech executive search firm. He built the firm to $2.5 million in revenue with $1.2 million in personal production before a sector-wide downturn in 2023 disrupted the business. He is a Pinnacle Society member, author of Modern Day Job, an Amazon bestseller published in 2024, and is currently writing a second book on talent management strategy. Connect with Darwin: Email: darwin@toptalentaccelerant.com LinkedIn: https://www.linkedin.com/in/darwin-shurig/ Website: https://www.toptalentaccelerant.com/ Connect with Mark: Free 30-minute strategy session: recruitmentcoach.com/strategy-session Mark on LinkedIn: linkedin.com/in/mwhitby Instagram: @RecruitmentCoach

    1 u 10 m
  3. 16 APR

    $28 Million Recruiter Reveals His Daily Habits After 44 Years

    He nearly quit after 7 months. Zero placements. Nothing working. He packed his things into a cardboard box, walked toward the door, and heard his colleagues talking about him behind his back. What they said stopped him. He turned around, sat back down, and made two placements by the end of that week. That was 1982. He never left. In this episode, Rich breaks down the daily habits behind 44 years of consistent billings. He’s used the handwritten planner for nearly 40 years. Why does he track talk time instead of call volume? And the old-school business development strategy most recruiters have abandoned. Rich is the founder of Team Bradley and a Pinnacle Society member for nearly 30 years. He’s billed $28 million personally. At 67, working solo alongside his wife, he’s still going strong. This isn’t about talent. It’s about cadence, commitment, and building a career you actually want to keep. If you’re wondering whether you can sustain this long term, this episode will change how you think about the business. Resources Mentioned 👉 Find out exactly where your recruitment business is getting stuck. Take the free 7-Figure Freedom Scorecard in under 10 minutes: https://recruitmentcoach.com/scorecard Sponsors 👉 Same team, same market — but 30% more productive. Recruiterflow is an AI-first ATS and CRM built for recruitment agencies and search firms. Book a demo: https://recruitmentcoach.com/recruiterflow 👉 One 30-minute session per month gives you 30 days of LinkedIn video content — fully edited and ready to post. Built for busy recruiters: https://recruitmentcoach.com/video What You'll Learn Chapters 00:00:00 Introduction 00:00:59 44 years in recruiting and $28 million billed — he nearly quit after 7 months 00:05:10 Growing up with abusive, alcoholic parents and running away from home at 15 00:06:21 The voice that drove him for years: "You're never going to amount to anything." 00:17:08 Six months with no placements, and the manager who refused to let him quit 00:19:38 The cardboard box moment, what he overheard walking out the door 00:21:33 Two placements in one week and what total commitment actually looks like 00:25:15 Success is cadence, not luck, the daily planning habit he's used for 40 years 00:32:09 Filling jobs versus placing applicants: the philosophy behind a client-driven business 00:39:02 Why he measures talk time, not call volume, and his daily target 00:42:22 Why reference checks are his primary business development strategy 00:53:25 Polite, professional, persistent, and why that's enough 00:56:18 The cancer diagnosis that reshaped everything and why it happened twice 01:10:28 Still targeting $600K-$700K a year, working solo, at 67 About The Resilient Recruiter The Resilient Recruiter is hosted by Mark Whitby and is one of the top recruiting podcasts in the world, with over 520,000 downloads across 34 countries. Every week, Mark interviews recruitment agency owners, executive search leaders, and top billers to uncover what's actually working in today's market. Connect with Rich Bradley LinkedIn: https://www.linkedin.com/in/richbradley/ Team Bradley website: https://teambradley.com/ Connect with Mark Whitby Free 30-minute strategy call: https://recruitmentcoach.com/strategy-session/ LinkedIn: https://www.linkedin.com/in/mwhitby/ Instagram: https://www.instagram.com/recruitmentcoach/ 👍 Subscribe if you’re serious about building a recruitment career that actually lasts.

    1 u 14 m
  4. 9 APR

    She Lost Everything in 2008. Then Built a Recruiting Firm with a 94% Retention Rate

    Carol Ann Wentworth lost her business, her home, and nearly everything she owned in 2008. Within 10 days of clarifying her next step, three recruiting firms reached out. She had a job offer in two weeks. That same clarity is what built Wentworth Executive Recruiting into a ten-year retained practice with a 94% retention rate. She made 48 placements with one Silicon Valley client and supported their growth through to IPO. She works with five core clients. Two keep her consistently busy. That's the model. In this episode, Carol Ann breaks down the exact process behind her retention rate, the mindset framework she used to rebuild after losing everything, and what a sustainable recruiting practice actually looks like after 35 years in executive search. This is a different way to build a recruitment business. If you're building one and wondering whether scaling is the only path to success, this is worth your time. What you'll learn: • Why Carol Ann sends three candidates per search instead of thirty, and what that demands upfront • The two-hour candidate interview process that produces a 94% retention rate • How she uses social media screening to assess candidates beyond the CV • The clarity, commitment, and consistency framework she used to rebuild after the 2008 crash • The difference between ego and confidence — and why it matters when everything falls apart • What a sustainable retained practice looks like after ten years • Why scaling isn't the only model for a successful recruiting business Timestamps: Chapters 00:00:00 Intro 00:03:54 From international modeling agency founder at 26 to executive search 00:06:00 Relationships and curiosity: the foundations of early success 00:14:40 The mindful recruiting methodology and what real listening looks like 00:15:39 A 94% retention rate and the process that produces it 00:17:00 The two-hour candidate interview: what she asks and what she's listening for 00:21:01 Social media screening: what Carol Ann looks for and why 00:26:15 Ten-year anniversary of Wentworth Executive Recruiting and the 2008 crash that came first 00:35:14 Losing a business, a home, and nearly everything and landing a job in two weeks 00:38:50 Ego vs. confidence: why the distinction matters in a crisis 00:41:04 Clarity, commitment, consistency the framework she used to rebuild 00:55:36 A Mindful Career: how the book came about Listen to the full episode: https://recruitmentcoach.com/podcast/ Resources Mentioned 👉 Take the 7-Figure Recruitment Business Scorecard — get a clear snapshot of where you are today and what to focus on next: https://recruitmentcoach.com/scorecard A Mindful Career by Carol Ann and Eric Wentworth — available on Amazon Sponsors Recruiterflow — your team is sitting on a goldmine of candidate and client insights. Most of it gets lost after the call. Recruiterflow captures, transcribes, and structures those conversations automatically so you can actually use that data: https://recruitmentcoach.com/recruiterflow Trusted Voice Video — if you want clients coming to calls already sold on working with you, video is one of the fastest ways to get there. Create 30 days of content in just 30 minutes, no scripts or awkward takes. Book a call: https://recruitmentcoach.com/video Connect with Carol Ann Wentworth: LinkedIn: https://www.linkedin.com/in/carolannwentworth Website: https://wentworthexecutiverecruiting.co Connect with Mark Whitby: Free 30-minute strategy session: https://recruitmentcoach.com/strategy-session/ LinkedIn: https://www.linkedin.com/in/mwhitby/ Instagram: https://www.instagram.com/recruitmentcoach/ 👍 Subscribe for weekly interviews with recruiters and search firm leaders building businesses that last. #ExecutiveSearch #RecruitmentBusiness #RecruitmentPodcast #RetainedSearch #RecruiterMindset #RecruitmentAgency #RecruiterSuccess #RecruitmentStrategy #RecruitmentCoach #HowToRecruit #RecruitmentTips #SearchFirm

    1 u 4 m
  5. 1 APR

    How She Wins $100K Placements (Without Chasing Volume)

    What if your next placement paid $100,000… …but took two years to close? Most recruiters, especially in contingency recruiting or running a recruitment agency, wouldn’t go near that model. Darci Smith built her entire business around it. She specializes in moving financial advisors between firms, often transferring hundreds of millions in assets. These are high-stakes, long-cycle deals where trust matters more than speed. In this episode, Darci breaks down how she makes it work. From charging a $5,000 upfront fee, to building a social following that generated $150K in year one, to positioning herself so clients find her through AI search. This is a different way to build a recruitment business. Slower deals. Bigger fees. Stronger relationships. What You’ll Learn Chapters 00:00:00 Why $100K placements take years to close 00:04:09 How Darci got into recruiting 00:09:01 Becoming a top biller through in-person meetings 00:14:25 Choosing a niche with no prior experience 00:18:43 Starting her business with cold calling 00:24:49 How financial advisor transition fees work 00:31:01 Building a 300K+ social following 00:32:16 Making $150K from career coaching 00:44:35 The power of niching down 00:47:35 How she gets found on ChatGPT 00:49:49 The $5K upfront “contained” model 00:55:39 Staying involved after the placement This episode is brought to you by: Recruiterflow — an AI-first ATS and CRM that monitors your database and alerts you when contacts change jobs. Book a demo: https://recruitmentcoach.com/recruiterflow Trusted Voice Video — a done-for-you video service that helps you create 30 days of content in just 30 minutes a month. Book a free strategy call: https://recruitmentcoach.com/video Connect with Mark Whitby: * Free 30-minute strategy session: recruitmentcoach.com/strategy-session * Free scorecard: recruitmentcoach.com/scorecard * Mark on LinkedIn: linkedin.com/in/markwhitby * Follow on Instagram: @RecruitmentCoach 👍 If you found this episode useful, subscribe for weekly interviews with top recruitment business owners and search firm leaders. #recruitment #recruiter #executivesearch #recruitmentbusiness #staffing #recruitmentpodcast #recruitmentcoach #sales #b2b

    1 u 6 m
  6. 25 MRT

    Why This Recruiter Stopped Scaling His $4M Firm and What He's Doing Instead

    He built a $4M recruitment firm. Then chose not to scale it. Seb Sharpe grew Inventure to $4 million in seven years. Profitable every quarter. Retained and exclusive from day one. A clear niche in renewable energy. Then he made a move most agency owners avoid. Instead of hiring more recruiters and scaling headcount, he started building a platform for what comes next. In this episode of The Resilient Recruiter, Seb breaks down the KPI that made revenue predictable, how to qualify roles so clients stay accountable, and why he believes the recruitment industry is shifting toward more independent, entrepreneurial recruiters. If you own a recruitment agency or executive search firm and want to build more predictable revenue, win more retained clients, and understand where the recruitment industry is heading, this conversation is worth your time. Seb covers how to grow a recruitment business sustainably, the retained search strategy behind Inventure's consistent profitability, and how AI is reshaping recruitment agency operations right now. *What You'll Learn in This Episode* Chapters 00:00:00 Intro 00:02:38 How Seb built a $1M business in year one 00:09:33 Why niching into renewable energy changed everything 00:13:34 The imposter syndrome behind early growth 00:15:05 The academy model for hiring and training 00:22:44 Landing a $30K retainer on day one 00:31:29 The KPI that predicts your revenue 00:33:51 How to calculate the value of a first-time interview 00:36:27 Why most recruiters lose control of searches 00:44:06 Why Seb is building Generate 00:53:26 The EXP Realty model and the future of recruiting 00:58:27 How AI is changing mid-funnel execution 01:09:57 Mark's key takeaways Subscribe for weekly interviews with top recruitment leaders. *Resources and Links* Not sure what's slowing your agency's growth? Take the free Recruitment Scorecard: https://recruitmentcoach.com/scorecard Recruiterflow (Sponsor): The AI-first operating system for recruitment agencies and executive search firms. https://recruitmentcoach.com/recruiterflow Trusted Voice Video: Build stronger candidate pipelines and improve screening with video. #recruitment #recruiter #executivesearch #staffing #recruitmentbusiness #recruitmentagency #aiinrecruitment #headhunting #recruiterlife

    1 u 11 m
  7. 19 MRT

    From Zero to $400K: How He Rebuilt a Recruitment Business

    From $400K to Zero. Then nothing for six months. Harrison Wright launched his recruitment business and billed nearly $400,000 in his first six months. Then the market turned. Hiring froze. Searches disappeared. He was burning $30,000 a month just to stay afloat. Most recruiters would respond by doing more. More calls. More CVs. More pressure. He did exactly that. It didn’t work. So he rebuilt the business. Today, he runs a retained model with an interview-to-placement ratio of over 2:1 and clients worth more than $350,000 over time. After shifting into institutional crypto, he’s on track for $1.2M to $1.6M in 2025. In this episode, we break down: * What actually changed after the crash * Why more activity wasn’t the answer * How he qualifies candidates before a CV gets sent * The process behind a 2:1 interview-to-placement ratio * Why he doesn’t pitch the job on the first call * How positioning attracts retained clients Timestamps Chapters 00:00:00 Intro 00:01:06 From zero to $400K in six months 00:01:21 The crash: no revenue and $30K monthly burn 00:09:26 Why the craft of recruiting has been lost 00:13:17 The 2.16-to-1 interview-to-placement ratio 00:15:14 The 90-minute candidate interview 00:21:37 Why pitching first creates problems later 00:27:14 Front-loading vs back-loading 00:35:42 Building positioning from scratch 00:45:50 Choosing the right clients 00:49:10 The institutional crypto pivot 01:00:46 What a retained proposal looks like Not sure what's slowing your agency's growth? Take the free Recruitment Scorecard: 👉 https://recruitmentcoach.com/scorecard Sponsors Recruiterflow is the AI-first operating system for recruitment agencies and executive search firms. It combines a powerful ATS and CRM with AI built directly into your workflows, helping your team focus on conversations and decisions while the system handles the heavy lifting. 👉 https://recruitmentcoach.com/recruiterflow Trusted Voice Video Trusted helps recruitment firms build high-quality candidate pipelines using video. If you're hiring or placing at scale, video can improve engagement, screening, and conversion. 👉 https://recruitmentcoach.com/video Listen to the full episode: https://recruitmentcoach.com/podcast/ 👍 Don’t forget to subscribe for more interviews with top recruitment leaders every week. #recruitment #recruitmentagency #executivesearch #recruitmentbusiness #recruitmentpodcast #recruitmentstrategy #staffing #recruiterlife

    1 u 22 m
  8. 11 MRT

    Why This Recruitment Firm Guarantees Every Placement for 12 Months, with Jessica and Lewis

    A 12-month guarantee on every placement. That's almost unheard of in recruitment. Most agencies offer three months. Some stretch to six. Lewis Waitt and Jessica Multhauf guarantee their hires for an entire year, and more than 90% of their placements are still in the role after 12 months. That level of confidence doesn't come from luck. It comes from a recruiting process built very differently from most agencies. Aliniti didn't start as a recruitment firm. It began as an HR and organizational development consultancy working closely with privately held and family-owned businesses. Recruiting came later, growing naturally from long-term advisory relationships with clients who needed help hiring. That consulting-first approach changes everything, from how they define the role, to how they run the search, to what happens after the candidate starts. In this episode, we break down: * Why Aliniti offers a 12-month guarantee on every placement * How their consulting background changed the way they recruit * The 90-minute role clarity session they run before every search * Why recruiters should stay involved long after the candidate starts * How multiple service lines create stability in a recruitment business * How long-term advisory relationships turn into consistent search work If you want to differentiate your recruitment firm and build deeper client partnerships, this episode shows how. *Timestamps* Chapters 00:00:00 Intro 00:03:09 How Aliniti started and why recruiting grew out of HR consulting 00:06:37 Lewis joins the firm as the founder's son-in-law 00:09:29 Jess's path from opera singer to recruitment leader 00:13:30 The "four-leg chair" business model 00:15:52 The retained HR model that stabilised the business 00:19:31 Why deep client knowledge improves search outcomes 00:28:24 The role clarity process before every search 00:33:49 Handling unrealistic salary expectations and "purple squirrel" briefs 00:38:56 Why Aliniti offers a 12-month guarantee 00:45:37 The onboarding process that improves retention 00:57:57 Vision for the next three years 01:01:00 Why the firm uses profit sharing instead of commission *Not sure what's slowing your agency's growth?* Take the free Seven Figure Freedom Scorecard: 👉 https://recruitmentcoach.com/scorecard Trusted Voice Video – build authority through consistent short-form content: 👉 https://recruitmentcoach.com/video *Sponsor* Recruiterflow – the AI-first operating system for recruitment agencies and executive search firms. Recruiterflow combines a powerful ATS and CRM with AI built directly into your workflows, helping recruiters focus on conversations and decisions while the system handles the heavy lifting. 👉 https://recruitmentcoach.com/recruiterflow *Resources Mentioned* Aliniti: https://www.aliniti.com Lewis Waitt: https://www.linkedin.com/in/lewiswaitt/ Jessica Multhauf: https://www.linkedin.com/in/jmulthauf/ 👍 Don't forget to subscribe for more interviews with top recruitment leaders every week. Your follow helps us reach more recruiters who want to build smarter, more profitable businesses. #RecruitmentPodcast #RecruitmentAgency #ExecutiveSearch #RecruitmentBusiness #RecruiterTraining #RecruitmentLeadership #HiringStrategy #RecruitmentGrowth #SearchFirm #RecruitmentSuccess

    1 u 12 m

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Join "the Recruitment Coach" Mark Whitby as he and his guests unpack the secrets of what it takes to be a profitable and long-lived professional in the recruitment industry.

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