Greedy Bitch

River Lee
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Welcome to "Greedy Bitch" the podcast dedicated to empowering pet groomers who are ready to build thriving businesses on their terms! 🎙️🐾 Join us as we dive into the world of pet grooming entrepreneurship, where we share valuable insights, expert interviews, and actionable strategies to help you unleash your full potential as a grooming business owner. Each episode features in-depth discussions on grooming techniques, business strategies, and marketing hacks tailored specifically for pet stylists. Discover the secrets to attracting and retaining clients, pricing your services for profit, and creating a brand that stands out in the industry. So, if you're a passionate pet groomer ready to take control of your career and build a thriving business, "Greedy Bitch" is the podcast for you. Join us as we unleash your grooming potential and pave the way to a prosperous and fulfilling future in the world of pet styling! 🎧🚀🐾

  1. Your Policies Are A Love Language

    24 FEB

    Your Policies Are A Love Language

    Hello, hello — and welcome back to Greedy Bitch, the podcast for groomers who are done apologizing for wanting more. I’m your host, River Lee — founder of The Savvy Groomer. And today’s episode is a direct follow-up to our last conversation about falling in love with your clients — and stopping yourself from building a business around fling clients. Because once you start asking: “Who am I actually in relationship with in my business?” The next question becomes: “How am I communicating with them?” And that’s where policies come in. Because whether you realize it or not — your policies are a love language. They tell clients: What you value What you tolerate What they can expect And how safe your business actually is And if your policies are unclear, inconsistent, or constantly bent… You’re sending mixed signals. And mixed signals? They don’t attract soulmate clients. They attract confusion, entitlement, and burnout. Especially as we head straight into shavedown season. Let’s start with why policies feel so hard for groomers. Most groomers don’t hate policies because they’re unnecessary. They hate them because policies feel: Mean Awkward Confrontational Or like you’re “being difficult” We were taught to be accommodating. To be kind. To be understanding. And somewhere along the way, “professional” got confused with “people-pleasing.” So instead of policies feeling like support, they start to feel like punishment. But here’s the truth: Avoiding policies doesn’t make you kind. It makes your business confusing. And confused clients don’t feel safe. They feel entitled. Because when expectations aren’t clear, people fill in the gaps with whatever works best for them. That’s not a client problem. That’s a communication problem. And it always shows up when you’re already tired. Let’s talk about mixed signals — because this is where most businesses quietly train the wrong behavior. Mixed signals look like: Policies that exist… but aren’t enforced “Case-by-case” exceptions that happen constantly Apologizing when you enforce your own boundaries Saying “this is our policy” and then immediately bending it That’s the equivalent of saying: “I have standards… but not really.” And clients respond accordingly. Here’s the thing I want you to hear very clearly: You don’t attract fling clients — you train them. If clients learn that: Pickup times are flexible Fees are negotiable Boundaries depend on your mood Policies only apply sometimes They will test every edge. Not because they’re bad people — but because inconsistency teaches people to push. If your policies are flexible, your clients will be too. And this gets especially dangerous during shavedown season. Because when stress is high, you’re enforcing boundaries reactively instead of proactively. That’s when resentment builds. That’s when burnout accelerates. Here’s the reframe that changes everything: Soulmate clients don’t want flexibility — they want clarity. They want to know: How your business works What to expect What the rules are And that those rules won’t change randomly Structure feels safe to aligned clients. Professionalism feels calming. Predictability builds trust. High-quality clients expect: Clear policies Clear communication Clear systems They don’t want to negotiate. They don’t want exceptions. They don’t want chaos. They want to drop their dog off and trust that everything is handled. Boundaries don’t push soulmate clients away. They invite them in. And every time you enforce a policy without apology, you’re sending a very clear message: “This business is stable.” “This business is predictable.” “This business respects itself.” And people who respect that? Stick around. This is the part that doesn’t get talked about enough. Policies aren’t just for clients. They’re for you. Every time you: Over-explain Soften your language Add disclaimers Say “I’m so sorry, but…” You’re teaching yourself that your needs come second. And over time, that turns into resentment. Not because clients are awful — but because you’re constantly negotiating with yourself. Policies protect: Your time Your energy Your emotional bandwidth Your sustainability They remove decision fatigue. They remove constant justification. They remove the need to explain yourself every single day. Policies are not about control. They’re about self-respect. And a business built on self-respect feels very different to work in. One of the biggest red flags I see in grooming businesses is over-editing. Softening language. Adding disclaimers. Trying to make everything sound nicer. Secure relationships don’t require constant reassurance. Clear expectations reduce conflict. They don’t create it. You don’t need to convince the right clients. You just need to communicate clearly. And the clients who bristle at that? They were never your soulmate clients anyway. Clarity is not cruelty. Boundaries are not rejection. They are information. If this episode made you realize how much energy you’re spending managing clients instead of grooming — that awareness matters. Because shavedown season doesn’t create chaos. It reveals weak systems. And the best time to fix that? Is before you’re overwhelmed. That’s why I created the Business Workshop Library. Inside the library, you’ll find practical, system-focused workshops like: Onboarding Clients & Dealing With Difficult Clients Take Control & Organize Your Business Run Your Business on Autopilot These workshops are designed to help you: Clarify expectations Strengthen communication Reduce emotional labor And stop relying on memory and goodwill to run your business ✨ The Business Workshop Library is $200 for the year ✨ Or $50 a month And if you’re looking for ongoing support while you actually implement these policies, that’s exactly what the Savvy Groomer Circle is for. Inside the Circle, you get continued education, monthly Q&As, real-time conversations, and support as you build, enforce, and refine your policies — especially during high-stress seasons like shavedown season. And for groomers who want deeper access and more personalized support, the Inner Circle gives you that next level — including direct access to me so you’re not navigating these decisions alone. You can learn more or join the Savvy Groomer Circle or Inner Circle — at savvygroomer.com/membership If you want to head into shavedown season with clarity instead of chaos, You can find the Business Workshop Library at savvygroomer.com/gwg As always — stay savvy, stay greedy, and never apologize for wanting more.

    13 min
  2. Fall In Love With Your Clients

    10 FEB

    Fall In Love With Your Clients

    Hello, hello — and welcome back to Greedy Bitch, the podcast for groomers who are done apologizing for wanting more. I’m your host, River Lee — founder of The Savvy Groomer — and today’s episode is perfectly timed for February. Because it’s the month of love… and I want to talk about who you’re actually in a relationship with in your business. Not your partner. Not your dog. Your clients. Because here’s the thing no one tells groomers early enough: You can be booked solid. You can be making money. You can look “successful” from the outside. …and still quietly dread your day-to-day life. And most of the time, that doesn’t come from grooming itself. It comes from the relationships you’ve built your business on. So today, we’re talking about: Fling clients Ideal clients And soulmate clients And how falling in love with your clients doesn’t mean being softer, nicer, or more accommodating. It means building a business that actually loves you back. Let’s talk about fling clients. And before anyone feels called out, I want to be very clear: Most groomers did not choose fling clients on purpose. We were taught to accept them. Early in our careers, the message was: Say yes. Take what you can get. Be grateful for every client. And in the beginning, that makes sense. You’re building. You’re learning. You’re trying to survive. But somewhere along the way, temporary clients became the foundation of permanent businesses. And that’s where things start to hurt. Fling clients are the clients who: Book once and disappear Only show up when they’re desperate Don’t read your policies Don’t remember your boundaries And don’t feel invested in you They’re not bad people. They’re just not committed. Here are a few grooming-specific examples — and I want you to notice how your body reacts as I say them. The once-a-year doodle. They promise they’ll be on a schedule… but you don’t hear from them again until the dog is matted and they’re panicking. The “can you squeeze me in?” client. Not because of an emergency — but because they waited too long and now it’s suddenly your problem. The client who disappears the moment you enforce a boundary. You correct pickup time. You enforce a matting policy. You raise prices. And suddenly? Gone. These are fling clients. And here’s the part most groomers don’t realize until they’re exhausted: Fling clients are expensive. Financially, they: Create gaps in your schedule Require re-education every visit Take more time than they’re priced for Emotionally, they: Keep you on edge Create resentment Require constant mental energy Operationally, they: Create chaos Make staffing harder Make income unpredictable And the sneakiest part? You start reshaping your business around them. You loosen policies. You over-explain. You hesitate to raise prices. You make exceptions “just this once.” That’s not love. That’s survival mode. Fling clients are not the problem — expecting commitment from them is. Now let’s talk about ideal clients. These are the clients most groomers think they want. They show up. They pay. They’re polite. They mostly follow the rules. They’re… fine. Ideal clients feel safe. They don’t cause drama. They don’t stress you out the way fling clients do. But here’s the truth that doesn’t get said enough: Ideal clients often represent a comfort ceiling. They keep your business running — but not necessarily growing. You still remind them. You still explain policies. You still manage expectations. Let’s compare this for a moment. An ideal client: Asks questions about price Occasionally forgets policies Needs reminders Refers people similar to them A soulmate client: Accepts pricing without debate Respects systems Follows policies automatically Refers people who already trust you Ideal clients keep you busy. Soulmate clients make things easier. This is why so many grooming businesses plateau. They’re not failing. They’re not doing anything wrong. They’ve just built a business around “good enough.” And if you’ve ever thought: “I should be happier than I am with this…” That’s usually why. Let’s clear something up right now. Soulmate clients do not magically find you because you’re nice, talented, or have good vibes. That idea keeps groomers waiting instead of building. Soulmate clients are created through systems. Clear messaging. Strong onboarding. Consistent policies. And follow-through. Soulmate clients don’t require convincing. They trust your expertise. They understand how your business works. Every boundary you hold does two things: It repels a fling client… and signals safety to a soulmate client. People who value professionalism are attracted to structure. People who want exceptions are repelled by it. That’s not a flaw. That’s a filter. Soulmate clients: Respect your time Trust your recommendations Follow your systems Refer people just like them And here’s the part I really want you to hear: You don’t need more clients. You need better-aligned ones. When groomers shift toward soulmate clients, we see: Smaller schedules Higher income Better retention Less burnout More predictability Business stops feeling chaotic and starts feeling calm. And that’s not luck. That’s alignment. If you’re listening and thinking, “Why does this feel so hard for me?” Here’s the truth: No one taught us this. Most groomers were trained in: Safety. Technique. Breed patterns. Not client alignment. Not onboarding. Not de-alignment. So when things feel messy, we internalize it. We think: “I’m bad with people.” “I hate clients.” “This is just how grooming is.” No. You’re not bad at clients. You’re under-supported. Client alignment is a business skill, not a personality trait. And skills can be learned. Practiced. Refined. When you stop blaming yourself and start building systems, everything changes. If this episode hit close to home, that discomfort isn’t failure. It’s awareness. Most groomers didn’t intentionally build businesses that drain them. It happened slowly. Quietly. One “yes” at a time. And once you see the difference between fling clients, ideal clients, and soulmate clients — you can’t unsee it. Falling in love with your clients doesn’t mean overgiving. It means alignment. Clarity. Respect. And that doesn’t happen by accident. That’s why I created the Business Workshop Library. Inside, you’ll find on-demand workshops like: Identifying & Attracting Your Soulmate Clients Onboarding Clients & Dealing With Difficult Clients Once-A-Year Clients and whether they belong in your business at all ✨ It’s $200 for the year ✨ Or $50 a month You can watch at your own pace, revisit when needed, and apply what you learn to your real business. And if you’re looking for ongoing support instead of one-off fixes, that’s exactly what the Savvy Groomer Circle is for. Inside the Circle, you get continued education, monthly Q&As, real-time conversations, and support as you actively implement boundaries, policies, and systems in your business — not just think about them. And for those of you who want deeper access and closer support, the Inner Circle gives you just that — including direct access to me so you’re never figuring this out alone. You can learn more and join at savvygroomer.com/membership If you’re ready to stop building your business around flings and start intentionally creating alignment, you’ll find the Business Workshop Library at savvygroomer.com/gwg As always — stay savvy, stay greedy, and never apologize for wanting more.

    17 min
  3. Golden Handcuffs: When Your Grooming Business Traps You

    27 JAN

    Golden Handcuffs: When Your Grooming Business Traps You

    Hello, hello — and welcome back to Greedy Bitch, the podcast for groomers who are done apologizing for wanting more. I’m your host, River Lee, founder of The Savvy Groomer — and today’s conversation might feel a little uncomfortable… …but in the best way. Because we’re talking about golden handcuffs. And before you tense up or immediately think, “Oh, this probably isn’t about me,” I want you to just stay open for a second. Golden handcuffs are sneaky. They don’t show up when you’re broke and desperate. They don’t show up when your books are empty. They show up when: Your business technically works Your schedule is full Your bills are paid And everyone on the outside thinks you’re doing great But inside? You’re tired. You’re irritated. You feel stuck. And there’s this quiet, low-grade resentment that keeps bubbling up. You’re not failing. You’re not irresponsible. And you’re definitely not lazy. You’re just realizing that “working” and “working well” are not the same thing. And if that realization makes your stomach drop a little? This episode is for you. Let’s define it — plainly. Golden handcuffs are when: Your income looks okay Your schedule is full Your clients are “fine” And you still feel trapped You tell yourself things like: “I can’t change anything right now.” “I need the money.” “At least it’s stable.” “I’ll fix it later.” But here’s the truth nobody wants to say out loud: Stability without sustainability is just burnout with better branding. Golden handcuffs are not about being rich. They’re about being dependent. Dependent on: Certain clients you’re scared to lose Certain price points that barely work Certain chaos you’ve learned how to survive A version of yourself that’s always exhausted but “handling it” And the longer you stay there, the harder it feels to imagine anything different. Because your business doesn’t feel optional anymore. It feels like a requirement. An obligation. A responsibility you can’t set down. And that’s the part that feels heavy. Not the work. The lack of choice. Here’s the part nobody likes to admit — and I say this with so much compassion: Sometimes we stay stuck because it’s familiar. Not comfortable. Familiar. You know how to survive here. You know how to overwork. You know how to push through. You know how to ignore your body and your needs. And there’s a weird safety in that. Because changing means: Risk Discomfort Boundaries Conversations Letting go of clients Raising prices Admitting the current model isn’t actually working And groomers? We are exceptionally good at endurance. Hard work has always been the solution. Until it isn’t. Golden handcuffs thrive on beliefs like: “If I just work harder, it’ll eventually feel better.” “Once I hit this number, I’ll slow down.” “I just need to get through this season.” But here’s the uncomfortable truth: Hard work fixes under-earning. It does not fix broken systems. And the thing about golden handcuffs? They don’t feel urgent. You’re not drowning. You’re just… slowly suffocating. And that’s harder to respond to. Let’s talk money — specifically. Because golden handcuffs are usually built quietly, over time. They’re built on: Underpricing “just for now” Overbooking to make up the difference Tips filling the gap instead of pricing No clear budgeting system No long-term plan for you, not just the business You might be thinking: “I can’t afford to raise prices.” “I can’t afford to slow down.” “I can’t afford to say no.” But what you really can’t afford… …is staying here forever. Because the cost of golden handcuffs isn’t just financial. It’s: Your body breaking down Your nervous system living in constant alert Your relationships getting whatever energy is left Your creativity disappearing Your future options shrinking When your income depends on constant output, you haven’t built freedom. You’ve built a cage. A shiny one. A respectable one. A socially acceptable one. But it’s still a cage. Here’s the good news — and please hear this: Breaking golden handcuffs does not mean: Quitting tomorrow Burning bridges Starting over from scratch Blowing up your life Freedom doesn’t come from chaos. It comes from intention. Breaking golden handcuffs starts with choice. Choice looks like: Choosing to raise prices strategically, not emotionally Choosing systems over survival Choosing planning over panic Choosing long-term stability over short-term comfort Sometimes it means: Learning how to manage money differently Creating boundaries that protect your energy Building buffers instead of white-knuckling Adding a new skillset or income stream Getting support instead of doing everything alone And no — none of this happens overnight. But every small, intentional decision loosens the grip. You don’t take the handcuffs off all at once. You unlock them. One click at a time. As we wrap up, I want you to sit with this question — honestly: If nothing changed this year… would you be okay with that? Same schedule. Same income. Same stress. Same pace. If the answer is no? That’s not greed. That’s self-respect. New Year, New Money isn’t about hustling harder. It’s about building a business that supports your life — not traps you inside it. Golden handcuffs only work if you keep wearing them. And you are allowed to take them off. If today’s episode hit close to home, take a breath. You’re not behind. You’re not broken. And you’re not ungrateful for wanting more. You’re just noticing that the way you’re working right now isn’t sustainable — even if the money looks “fine” on paper. And that awareness? That’s the first step to freedom. January’s New Year, New Money theme is about making intentional money decisions — not reacting, not white-knuckling, and not staying stuck because “at least it works.” If you’re realizing you might be wearing golden handcuffs, here are a few next steps: If pricing is what’s keeping you trapped, the Price Increase Masterclass walks you through how to raise prices confidently and strategically — without panic or guilt. You can find it at savvygroomer.com/pimc If your income feels chaotic or inconsistent, Personal Finance on a Leash helps you build money systems that actually support your life. You can find it at savvygroomer.com/enroll And if you need clarity around where your time and money are really going, the Paws & Prioritize Planner gives you simple visibility without overwhelm. You can find it at savvygroomer.com/planner Next week, pay attention to how your income feels — not just what the numbers say. Because New Year, New Money isn’t about hustling harder. It’s about building a business that gives you options. Stay savvy. Stay greedy. And never apologize for wanting more. 💰✨

    23 min
  4. Are Tips Income, a Bonus…or a Mindset Problem?

    13 JAN

    Are Tips Income, a Bonus…or a Mindset Problem?

    Hello, hello — and welcome back to Greedy Bitch, the podcast for groomers who are done apologizing for wanting more. I’m your host, River Lee — founder of The Savvy Groomer — and if this is your first time here, let me just say: welcome. You’re in the right place if you love grooming… but you’re tired of being exhausted, underpaid, and quietly resentful about it. Now listen — we’re kicking off January with our New Year, New Money theme. So today felt like the perfect time to talk about something groomers have a LOT of feelings about… ✨ Tips. Cash tips. Card tips. The “oh my god they tipped me $40 I love them forever” tips. The “why didn’t they tip me at all?” spiral. The guilt. The gratitude. The confusion. And before we go any further, let me say this clearly: 👉 This episode is NOT legal advice. 👉 This episode is NOT tax advice. 👉 I am not telling you what to report, how to report it, or what your accountant should do. What we are talking about today is the mentality around tips — because the way you think about tips tells me everything about how you view your pricing, your worth, and your business model. And some of you guys… are using tips as a coping mechanism instead of a strategy. So let’s get into it. Let’s start here: Tips are not just money. They’re emotional feedback. When a client tips you, it feels like: Validation Appreciation Proof you did a good job Proof you’re “worth it” And when they don’t tip? It can feel like rejection. Or disrespect. Or like you did something wrong. Even when logically you know that’s not true. Here’s the thing no one tells groomers: You work in a job where: You give physical labor Emotional labor Caretaking energy Customer service AND artistry So of course tips feel personal. But the problem starts when: Your mood depends on tips Your confidence depends on tips Your ability to pay bills depends on tips Because at that point, tips stop being a bonus… and start becoming emotional income. And emotional income is unstable. So let’s ask the question directly: Are tips income… or are they a bonus? And here’s my honest answer: 👉 If you need tips to survive, they are acting like income. 👉 If your business model assumes tips will “make up the difference,” that’s a pricing issue. 👉 If tips feel like relief instead of appreciation, that’s data. Because ideally? Your pricing should already cover: Your labor Your expertise Your overhead Your energy Your lifestyle Tips should feel like: “Oh, that’s nice.” Not: “Oh thank god.” And if you just clenched your jaw a little when I said that… we need to talk. Because relying on tips is often a sign of: Underpricing Fear of raising prices Fear of client pushback People-pleasing Or being stuck in the “nice groomer” identity And none of that makes you a bad person. It makes you human. Some groomers think: “I can’t raise my prices because my clients tip well.” But what that actually means is: “I’m letting my clients decide my income for me.” Tips are optional. Pricing is intentional. When tips fill the gap, it creates: Inconsistent income Anxiety on slow days Emotional rollercoasters Fear of losing “good tippers” Resistance to change And here’s the real kicker: When you rely on tips, you’re more likely to: Over-deliver Undercharge Avoid boundaries Accept behavior you shouldn’t Stay quiet instead of confident Because you don’t want to risk the tip. That’s not empowerment. That’s survival mode. Here’s where I want to shift the conversation. Tips are data. Not identity. They can tell you: How clients perceive value How consistent your service is How confident your pricing feels to them Whether your experience matches your rates But they should NOT tell you: Your worth Whether you’re “good enough” Whether you deserve more money Whether your prices are fair Consider putting your tips aside for the next week to one month I want you to notice: Patterns Emotions Stories you tell yourself What tips trigger for you Not just how much you get. Because awareness comes before change. So here’s your takeaway for this week: If tips feel essential instead of optional, your next money move isn’t “get better tips.” It’s one of these: Review your pricing Learn how to raise prices confidently Build a budget that doesn’t rely on randomness Create a system that supports consistency And that’s exactly why January matters. You finally have the space to think. To reflect. To plan. And if you’re realizing: “Wow… I don’t actually feel in control of my income,” That’s not shame. That’s clarity. And clarity is where New Money starts. If this episode hit a nerve — good. That means you’re paying attention. This month’s theme is all about New Year, New Money so try to start tracking your tips, and start noticing not just what you earn… but how you feel about it. And if you’re ready to take this deeper: We talk about pricing inside the Price Increase Masterclass: https://www.savvygroomer.com/pimc We talk about money habits inside Personal Finance on a Leash: https://www.savvygroomer.com/enroll  And we track it all with the Paws & Prioritize Planner: https://www.savvygroomer.com/planner

    11 min
  5. What You Can Do Now to Make January Peaceful (and Profitable)

    30/12/2025

    What You Can Do Now to Make January Peaceful (and Profitable)

    Hello, hello — and welcome back to Greedy Bitch, the podcast for groomers who are done apologizing for wanting more. I’m your host, River Lee — founder of The Savvy Groomer, and if you’re listening to this right now, friend, take a deep breath… because you made it. You survived the holiday rush. The double-booked doodles, the “just a quick nail trim” walk-ins, the clients who swear they called you “weeks ago” even though it was yesterday. You’ve been running on caffeine, chaos, and muscle memory. But now… it’s over. And this is the part no one really talks about — the holiday emotional hangover. That strange cocktail of exhaustion, relief, pride, and maybe even a little resentment. You’re proud of how hard you worked, but also wondering, “Why do I feel so fried?” You made it through the rush, but now you’re staring at your table thinking, I don’t even want to look at a pair of shears right now. I get it. This is the time of year when groomers start fantasizing about quitting everything and moving to a cabin in the woods with zero dogs and perfect Wi-Fi. But here’s the thing: this quiet moment, this post-holiday pause — it’s gold. Because what you do right now in this space between burnout and renewal is what sets the tone for your entire year ahead. So today, we’re talking about how to reset — your energy, your systems, and your mindset. How to take everything you just went through and turn it into data, not drama. Because the goal isn’t to just recover. It’s to realign. So that January feels peaceful, intentional, and — yes — profitable. Let’s be honest — the holidays don’t just drain your energy; they distort your sense of normal. You’ve been operating in survival mode for weeks. Every spare minute is accounted for. You’ve said yes to appointments you didn’t want. You’ve eaten more granola bars in the back room than actual meals. You’ve run out of patience, product, and probably paper towels. And now that the rush is over, you don’t know whether to cry, nap, or deep-clean the salon. When we’re in that state, our brains don’t stop working — they start replaying. We replay the client who made us feel small. We replay the conversation we wish we’d handled better. We replay all the “I’ll deal with it after the holidays” stuff that’s now waiting for us. That’s the emotional hangover. It’s your system trying to process everything you didn’t have time to feel in the moment. So before you dive back into the grind, pause. Ask yourself: What did this season really leave behind? Maybe it left behind clutter — literal or emotional. Maybe it left behind resentment — toward clients, staff, or even yourself. Or maybe, surprisingly, it left behind proof — proof that you can handle more than you thought possible. Whatever it is, see it. Because awareness is the first step to peace. You can’t reset what you refuse to recognize. You’ve heard me say this before — burnout isn’t failure. It’s feedback. It’s your body, your mind, your spirit saying, something’s out of alignment. Every time you felt that flash of irritation or that tightness in your chest this season — that was data. When you felt underpaid, underappreciated, or just plain done — that was data too. It’s all emotional information. And when you look at it through that lens, it stops being something to feel guilty about and becomes something you can learn from. Let’s talk about some examples. That one client who always calls last-minute and expects a miracle? That’s data about your boundaries. That one employee who’s always “just five minutes late” but you never call it out? That’s data about your leadership. That moment when you snapped at your favorite dog because you were exhausted and hungry? That’s data about your self-care system — or lack of one. And here’s the kicker — sometimes the data is about us. It’s not always them. Sometimes we’re the ones dropping the ball, over-promising, or taking things too personally. I’ll share this story again because it changed the way I see everything: I once had to fire my own groomer. They weren’t bad. The haircuts were fine. But the communication? Not so much. Every pickup time changed, every “what’s included” conversation turned awkward. When I finally asked for clarity, I got attitude. And I remember thinking — “Oh. This must be what my clients feel like when I’m too tired to explain myself clearly.” That was my data. It wasn’t about blame — it was about awareness. Because self-awareness is what turns a good groomer into a great leader. So here’s your journal prompt this week: “What did this season teach me about me?” Maybe it taught you you’re stronger than you thought. Maybe it showed you where you need to delegate. Or maybe it just revealed where you’re stretched too thin. You don’t need to fix it all right now. You just need to notice it. Because that’s the beginning of every meaningful change. Alright — now that you’ve gathered your emotional data, let’s do something with it. Let’s talk about the December Debrief. Think of it as your end-of-year checkup — for your business and your brain. Grab a notebook, open a Google Doc, or just voice-record your thoughts while you clean up your table. We’re going to go through five quick categories: 1️⃣ Money — What actually made a profit? What quietly drained it? Did your add-on services carry you? Or did you undercharge for those “holiday extras”? Look at where the money flowed easily — and where it felt like pulling teeth. 2️⃣ Mindset — When did you feel calm, confident, and in control… and when did you start people-pleasing? Did you say “yes” because you wanted to — or because you were afraid to say “no”? 3️⃣ Boundaries — Where did you hold firm? Where did you give a soft yes that you regretted later? This isn’t about guilt — it’s about gathering the truth. 4️⃣ Clients — Who energized you? Who drained you? If you felt a pit in your stomach when someone texted, that’s not a coincidence. 5️⃣ Body — When did you nourish yourself? And when did you skip yourself? Did you hydrate? Eat? Stretch? Or did you run on fumes and Red Bull? You don’t need a spreadsheet. You just need honesty. Write one “ugh” thought, then balance it with three “I’m proud I…” wins. Because yes, this season had its chaos — but it also had victories. You showed up. You made it through. You built something real. And once you see your patterns on paper, you’ll start to see where to fine-tune. That’s how you stop repeating the same problems every year — by actually learning from them instead of just surviving them. Okay, so you’ve done your emotional inventory and your operational checkup. Now it’s time to clean house — literally and figuratively. Let’s start with your client list. Who’s truly your soulmate client — the ones who pay on time, respect your schedule, and trust your process? And who’s been quietly draining you? If you’ve got someone who’s been disrespectful, chronically late, or constantly “forgetting” your policies, I promise you — you do not need to drag that energy into a new year. Let them go. Kindly, professionally, gracefully. You can say something like: “We love Fluffy, but we don’t feel we can meet your needs anymore. Here’s a list of groomers who might be a better fit.” That’s not rude — that’s leadership. Because when you release what’s misaligned, you make room for what is. Next, look at your systems. Anything that made December harder than it needed to be? Fix it now. Update your reminder texts, your pricing sheets, your “what’s included” policies. Create templates for common messages so you’re not rewriting the same thing a hundred times. And if you realized your SOPs live in your brain and nowhere else — that’s your sign to get them documented. Your future self will thank you. And finally — reward yourself. I mean it. Not the “I’ll rest when I’ve caught up” kind of reward. The “I’ve earned this” kind of rest. Book a massage. Schedule a nothing day. Turn your phone on Do Not Disturb and watch trash TV with your dog. Because rest isn’t lazy — it’s leadership. Your brain needs white space to reset. Your creativity needs silence to breathe. And your body needs care to keep doing this work long-term. Peace doesn’t just appear — it’s something you build. Through boundaries, clarity, and compassion — for yourself and for everyone you serve. So as we head into January, remember — you don’t need to overhaul everything. You don’t need to reinvent your business or make a massive new plan. You just need to make one small, intentional improvement in each area you struggled with this season. That’s how you build a business that feels lighter, cleaner, calmer — without burning it down to start over. And because I know how busy you are, I made you something simple to help: The 5-Minute Year-End Clean-Up for Groomers. It’s a free checklist to help you declutter your mental load, tighten your systems, and walk into January already a step ahead. You’ve survived the season — and more importantly, you’ve grown through it. Now give yourself permission to rest, reflect, and reset. Because peace isn’t something you find — it’s something you create. And honestly? That’s the most Greedy Bitch thing you can do. Alright, my friend — take a deep breath. Let’s look forward to a new year. If you know of a groomer who could use this podcast, feel free to share them. Until next time, stay savvy, stay greedy — and never apologize for wanting more. 💋

    12 min
  6. The Holiday Emotional Hangover: Managing People When You're Running On Empty

    23/12/2025

    The Holiday Emotional Hangover: Managing People When You're Running On Empty

    Hello, hello — and welcome back to Greedy Bitch, the podcast for groomers who are done apologizing for wanting more. I’m your host, River Lee, founder of The Savvy Groomer — and if you’re new here, this show is where we talk about the real side of running a grooming business: the money, the mindset, and the messy middle that no one warns you about. And today, whew… we’re talking about the holiday emotional hangover — managing people when you’re running on empty. December isn’t just busy. It’s emotionally contagious. Everyone’s buzzing, frazzled, sugar-crashing — and you’re the one trying to keep it all together. So grab your coffee, or maybe that third peppermint mocha, and let’s talk about what happens when your clients’ emotions start colliding with your own — and how to calm the storm without losing your mind. Alright, let’s just call it what it is — December has big energy. Everyone’s rushing, panicking, over-spending, over-promising, and under-resting. And guess who they bring that energy to? You. It’s like being the emotional barista for the entire town. They come in steaming, foaming at the top, and expect you to serve them calm in a to-go cup. I call it emotional glitter — because it gets everywhere. You think you’ve brushed it off, but nope — it’s on your schedule, your inbox, your mood, your poor bather who just wanted to eat their sandwich in peace. Picture this: A client bursts through your door — breathless, late, apologizing — “Oh my god, I’m so sorry, traffic was crazy, I had to fight three people at Target for a Squishmallow, the kids are screaming, the tree fell over…” And before you even realize it, you’re vibrating at a 9 out of 10 and you haven’t even touched a dog yet. That’s what I mean when I say December is emotionally contagious. You can pick up someone else’s stress faster than dog hair on a clean pair of black leggings. Now here’s the first truth I need you to remember: 👉 You can’t calm a client when your own nervous system is on fire. This is what I call emotional triage. Before you start managing their meltdown, you’ve got to check your own vitals. Take a breath right now with me — inhale… exhale… That’s the sound of you taking your power back. I want you to pause and literally ask yourself: “On a scale of 1 to 10, how stressed am I right now?” Be honest — no one’s grading this. If you’re at a 5 or 6, you can probably stay calm. If you’re at an 8, 9, or full-blown “someone breathe near me and I might cry,” that’s a no. If your number’s above a 7 — do. not. engage. Don’t respond to that text. Don’t pick up that phone. Don’t start that conversation yet. Because you wouldn’t clip hair with a dull blade — so why handle a client with a dull emotional edge? That pause? That’s not avoidance. That’s leadership. That’s saying, “I care enough about this relationship to not come in swinging.” So when you feel that wave of stress hit, try a quick 90-second reset. Step outside, get a sip of water, stretch your shoulders, pet a dog who makes you smile — anything that signals to your brain: “We’re safe. We’ve got this.” And if you can’t physically leave the table, at least change your mental room. Turn on a calm song. Spray some peppermint oil. Roll your shoulders, unclench your jaw. That’s you flipping your nervous system switch from fight-or-flight to focused-and-fine. Because here’s the deal — your energy sets the tone. If you walk into the salon sharp, tired, and snippy, your clients will mirror it right back to you. They’ll start to feel defensive, tense, maybe even combative — and you’ll start thinking, “Ugh, why are all my clients acting crazy lately?” Spoiler: it’s because you feel crazy lately. Now, that’s not shame. That’s awareness. We’re human. We have bad days. But the more you practice emotional triage, the easier it becomes to catch yourself before the spiral. Think of it like brushing out a small tangle before it turns into a matt — You deal with it early, gently, and regularly, so it doesn’t turn into a painful, snarled mess later. So here’s your first little exercise for this week: Before you answer any client text, take three seconds and rate your stress level. If it’s 1–6, respond calmly. If it’s 7 or higher — delay it. You’ll be amazed how many “emergencies” solve themselves if you give them an hour and a deep breath. And when you start showing up that way — grounded, measured, in control — you’ll notice something magical happen. Clients stop spiraling as much. Your team relaxes. The dogs behave better. Because everyone — humans and animals alike — feel safer around calm leadership. That’s your new job title this holiday season, my friend: Chief Emotional Regulator of Chaos. Let’s talk about what I call the mirror principle. Clients don’t actually respond to what you say — they respond to how you feel. Your energy is the message before the words even land. If you’re anxious, they get defensive. If you’re calm, they exhale. If you’re frazzled, they assume something’s wrong. They are literally holding a mirror up to your tone and energy. And this is the part no one tells you when you open your grooming business — you’re not just the groomer. You’re the emotional thermostat of the room. That’s why one of the best leadership skills you can ever develop isn’t a fancy grooming technique — it’s emotional regulation. And I don’t mean faking calm while you’re internally screaming. I mean actually finding it. So what does that look like in real life? Let’s say a client texts you: “Hey! I totally forgot to book Fluffy’s Christmas groom, can you squeeze me in this Saturday?” Old you: panic, guilt, heart racing, scrolling your calendar, bargaining with your sleep schedule like, “Maybe if I stay late and skip dinner, I can make it work?” But the Greedy Bitch version of you — she pauses. She takes a deep breath, checks her schedule, and decides to respond with grounded confidence: “Hey Susan! I’d love to help, but I’m completely booked through the holidays. I can put you on my cancellation list or go ahead and schedule January so she’s fresh for the new year.” You’re not cold. You’re not apologizing. You’re clear, kind, and calm. And guess what? That calm energy is contagious too. When you model calm, people borrow it. When you model chaos, they mirror that. It’s just like dating — if you’re texting someone while overanalyzing every emoji, they feel it. But if you’re confident, relaxed, and grounded in your own worth, they lean in. They trust you. Same thing with clients. They don’t want to feel your overwhelm — they want to feel your assurance. That sense of, “You’re in good hands. I’ve got this.” Now picture this: A client walks in with full-on holiday stress eyes — you know the look. Like they’ve been wrapping presents and crying since Tuesday, running on caffeine and chaos. They’re talking too fast, fumbling their wallet, apologizing for everything. Your job in that moment isn’t to absorb their energy — it’s to transform it. You do that with your tone, your body language, and your environment. Smile softly. Slow your voice. Make eye contact. You might say something like: “Hey, deep breaths — we made it! Fluffy’s here, we’ve got her. Go grab a coffee and enjoy your break.” It’s not about the words — it’s the vibe. You’re giving permission for peace. And here’s the best part: when you do this enough, it becomes muscle memory. You’ll start catching yourself before the spiral — and shifting energy in seconds. You’ll realize: “I don’t have to ride their rollercoaster. I can stand on the ground and hold the gate steady.” You just became the calm in their chaos. And the more you practice that, the easier it gets — for you, for your team, and for every stressed-out client walking through your door. Because remember — your calm doesn’t just change the day. It changes the room. So now that you’ve learned how to manage the energy between you and your clients, let’s zoom out and talk about something bigger — the energy of your space. Because here’s the truth: Even if you’re grounded, your salon can still be chaotic. Every conversation, every bark, every sigh leaves a little energetic residue behind — like emotional fur floating in the air. So if you’re fried, your clients will feel it the second they walk in. That’s why it’s time to do a little energy reset. Not just for them — for you. 🌿 1️⃣ Sensory Reset Think of your salon like a nervous system. Music, scent, and light are the sensory signals that tell everyone — “We’re safe. We’re calm. We’ve got this.” So let’s fine-tune them. Music: Forget “Jingle Bell Rock” on repeat. Pick a playlist that matches the energy you want, not the chaos you have. Think mellow lo-fi, acoustic coffeehouse, even spa playlists. Something that helps you breathe slower. Scent: Peppermint for focus. Lavender for calm. Vanilla for comfort. And please — skip the “cinnamon explosion” candles that smell like a Yankee Candle store on fire. Use a diffuser or light essential oils instead. Subtle is soothing. Lighting: Lighting is huge. If you can, swap harsh white bulbs for warm ones. Harsh light screams “stress.” Warm tones whisper “peace.” You’d be amazed how a 10-dollar bulb can change the vibe of your whole space. And if you work mobile — the same rules apply. Your van is a rolling salon and a rolling mood board. Keep a calming scent, play quiet music between appointments, and clear out that chaos energy between stops. ☕️ 2️⃣ Micro-Breaks Now let’s talk about you. Because no playlist or diffuser can fix burnout if you never take a breath. I know, I know — “I don’t hav

    15 min
  7. Data Don't Lie: Fix, Freeze, or Fire

    16/12/2025

    Data Don't Lie: Fix, Freeze, or Fire

    Hello, hello — and welcome back to Greedy Bitch, the podcast for groomers who are done apologizing for wanting more. I’m your host, River Lee, founder of The Savvy Groomer, and if you’re new here — this show is where we talk about the real stuff behind running a grooming business. The money, the mindset, the boundaries — and all the messy middle that comes with it. And listen… we’re hitting that time of year again. The holidays. When every human being on Earth seems to lose their mind just a little bit. Clients are calling last minute. Everyone suddenly “forgot” that Christmas comes the same day every year. People are cranky, tired, stressed — including you. But here’s the truth, my friend: This isn’t just about the holidays. This is the highlight reel of who people really are under pressure. So today, we’re going to talk about recognizing the patterns we’ve been ignoring. Today's episode is “Data Don’t Lie: Fix, Freeze, or Fire ” I’m going to help you decide how to tell when someone — a client, an employee, even a coworker — has crossed the line from stressful… to unacceptable. And even better — how to stop guessing, and start collecting data so that come January, you’re making clear, confident decisions instead of emotional, exhausted ones. Alright — deep breath. Grab your notebook, grab your coffee, and let’s get into it. Alright, so last podcast we talked about the patterns we may be been ignoring,from clients, the staff, the people who are testing your patience. Now we’re going to flip the script — because this isn’t just about them. It’s also about you. You can’t talk about red flags without looking at your own dashboard lights. Because burnout doesn’t show up with a neon sign that says, “You’re done.” It creeps in quietly. It starts small — and before you know it, you’re running on caffeine, resentment, and survival mode. Let’s be real: groomers are masters at pushing through. We’ll skip lunch, ignore back pain, and say, “It’s fine, I’ll rest after Christmas.” But spoiler alert — “after Christmas” never actually comes, does it? Then suddenly it’s March and you’re wondering why you’re crying in your van between grooms. Sound familiar? So, let’s treat burnout like what it really is — data. It’s feedback from your body, your brain, your business. Let’s talk about your stress metrics. Here are a few I want you to start tracking this month. Nothing fancy — just awareness. How many meals did you skip this week? How many times did you vent about a client or coworker instead of celebrating a win? How many nights did you go home too tired to eat or shower? How many mornings did you wake up with dread instead of drive? If those numbers are creeping up — that’s not weakness. That’s information. We tend to think of data as spreadsheets and numbers — but this? This is emotional bookkeeping. Your skipped lunch is a data point. Your frustration is a data point. That Sunday night anxiety that makes your chest tight? Yep — that’s data too. And if you’re feeling “off,” you don’t need to explain it away. You need to listen to it. Your mind and body are basically the employees that never stop working — and they’ve been filing complaints for months. You just keep ignoring HR. If your business had an HR department, you’d already have three write-ups from your own nervous system. So here’s your wake-up call — start treating your burnout like a KPI. You track revenue, you track bookings, you track shampoo inventory — why not track your energy? Because if your stress is up 40% and your patience is down 80%, it doesn’t matter what your profit margin looks like. You’re not actually winning. Now, I know some of you are thinking, “River, it’s the holidays — of course I’m tired!” Sure. But there’s tired… and then there’s tapped out. Tired is normal. You rest, you recover, you’re fine. Tapped out is when you wake up and think, “I physically can’t do this anymore.” Tapped out is when you start fantasizing about quitting grooming entirely, moving to a cabin, and living off grid with twelve cats. (And listen, I’ve been there.) That’s why these stress metrics matter — because they help you catch it early. Here’s the pattern I want you to start noticing: When you’re at or near capacity, your behavior shifts. You start snapping at small things. You start resenting the clients you used to adore. You start dreading calls and messages that didn’t used to bother you. And that’s not you “being negative.” That’s your energy account going into overdraft. You cannot keep writing checks from a balance that’s already empty. So instead of powering through December like a martyr, I want you to start collecting proof. Proof that your business model might need adjusting. Proof that certain clients or staff members are draining more than they’re contributing. Proof that you’re not crazy — you’re just overloaded. Maybe you’ve outgrown your current schedule. Maybe you need a buffer day each week. Maybe your prices don’t actually reflect the level of effort you’re giving. Whatever it is — your burnout is trying to tell you something. Let me give you an example. Let’s say you find yourself venting about the same client every week — the one who constantly picks fights or questions your prices. That’s not “just venting.” That’s an alarm bell. Or you notice that every Friday, your body feels wrecked, your temper’s short, and your employees avoid eye contact. That’s not “holiday stress.” That’s a system issue — maybe scheduling, maybe culture, maybe leadership load. Whatever it is — it’s not a moral failure. It’s a data point. Take your feelings seriously. They’re not random. They’re reporting. If you’re venting more than you’re grooming — it’s time for a change. And that change doesn’t have to be dramatic. It might just mean saying no to one extra dog a day. Or finally letting go of the client who’s been emotionally exhausting you since 2018. Or maybe it’s delegating — hiring that assistant you keep saying you can’t “afford.” Because here’s the truth — you can’t afford not to. You can’t grow a sustainable business on burnout. You can’t build wealth when your health is tanking. And you sure as hell can’t lead others if you’re falling apart behind the table. So here’s your assignment for this week: Keep tracking your external red flags — but add yourself to the list. Ask: Am I respecting my own boundaries as much as I expect clients to? Am I honoring my own needs as much as I demand others honor my policies? Because if you don’t treat yourself like a valued employee, no one else will either. You can’t attract respectful clients while disrespecting your own limits. You deserve a business that doesn’t burn you alive every holiday season. You deserve to come home and still have enough energy left to eat dinner, to laugh, to actually live. So start using your burnout as a compass. If something keeps draining you — don’t shame it, study it. Because that’s where your next boundary belongs. Alright — you’ve been collecting data. You’ve tracked the red flags. You’ve been observing the patterns — not just in other people, but in yourself. Now what? It’s time to make decisions. And not emotional, spur-of-the-moment, “I swear if she texts me one more time…” decisions. No — I’m talking about strategic, intentional decisions that protect your peace and your profit. And to do that, I want you to use my favorite end-of-year framework: Fix, Freeze, or Fire. This is the moment where you stop surviving the season and start designing the next one. FIX Let’s start with the most hopeful one: Fix. This is for the relationships — clients, team members, even vendors — that are worth saving. Not every problem means someone’s toxic. Sometimes it just means someone needs direction. If a client’s late but apologetic, or a bather keeps forgetting to restock but genuinely wants to improve — that’s fixable. You fix those situations with conversation, not confrontation. That means pulling them aside and saying something like, “Hey, I noticed you’ve been late a few times. I know it’s a busy season, but I need you to plan to arrive ten minutes early so we stay on track.” It’s calm, it’s clear, and it’s actionable. Or for clients, “I totally understand you’re running behind, but I have to stay on schedule for everyone else. In January, I’ll be enforcing my late policy again so I can protect everyone’s time.” Boom. You’ve reestablished the boundary without turning it into a battle. Fixing is about leadership. It’s choosing to teach, not tolerate. To redirect, not resent. Sometimes the people in your business don’t even realize what they’re doing until you show them. But — and this is key — once you’ve taught, once you’ve communicated clearly, once you’ve documented it… If it still keeps happening? You move to phase two. FREEZE Now, this one’s my secret weapon. Freeze means pause, limit, or put a boundary in writing. Think of it like business probation — not punishment, but structure. You’re saying, “Hey, something’s not working here, and before I make a final decision, I need to see some change.” Maybe that means reducing how often you see that client. If they always flake on Saturdays, move them to a weekday. If they keep arguing about price, switch them to prepay only. Or for staff — maybe you take that bather off certain dogs until they’re retrained. Maybe you limit how many big dogs your team handles per day to reduce burnout. It’s not punitive — it’s preventative. You’re freezing the pattern before it becomes permanent. And listen, sometimes “freezing” just means putting your own damn self in timeou

    24 min
  8. Enough Is Enough: Knowing When to Fire, Freeze, or Fix

    09/12/2025

    Enough Is Enough: Knowing When to Fire, Freeze, or Fix

    Hello, hello — and welcome back to Greedy Bitch, the podcast for groomers who are done apologizing for wanting more. I’m your host, River Lee, founder of The Savvy Groomer, and if you’re new here — this show is where we talk about the real stuff behind running a grooming business. The money, the mindset, the boundaries — and all the messy middle that comes with it. And listen… we’re hitting that time of year again. The holidays. When every human being on Earth seems to lose their mind just a little bit. Clients are calling last minute. Everyone suddenly “forgot” that Christmas comes the same day every year. People are cranky, tired, stressed — including you. But here’s the truth, my friend: This isn’t just about the holidays. This is the highlight reel of who people really are under pressure. So today, we’re going to talk about recognizing when enough is enough. Today's episode is “Enough Is Enough: Knowing When to Fire, Freeze, or Fix” I’m going to help you decide how to tell when someone — a client, an employee, even a coworker — has crossed the line from stressful… to unacceptable. And even better — how to stop guessing, and start collecting data so that come January, you’re making clear, confident decisions instead of emotional, exhausted ones. Alright — deep breath. Grab your notebook, grab your coffee, and let’s get into it. Okay, let’s start here — I know everyone’s cranky right now. Clients, staff, even your delivery driver who’s running three hours late. It’s chaos. You’re running on caffeine and adrenaline, praying the power doesn’t go out mid-bath. But I want you to remember something that’s going to change how you see this whole season: Stress doesn’t create bad people — it reveals them. This time of year, people show their true colors. And if you pay attention, this month will tell you everything you need to know about who you want in your business next year. Some folks? When things get hard, they get generous. They bring cookies. They show up on time because they know you’re slammed. They even tip a little extra because they see your effort. Those are your green flag people — your soulmate clients, your team players, your keepers. But then there’s the other kind. The ones who, the moment life doesn’t go perfectly their way, start acting like the world owes them special treatment. They nitpick. They guilt-trip. They send those “just checking in” messages that really mean “Why aren’t you prioritizing me over everyone else?” And here’s the kicker — they’ve probably been like that all year. You just haven’t had the bandwidth to notice. Because when you’re busy and stressed, the little things that used to be “no big deal” start to sting. That tone in their voice. That sarcastic comment. That coworker who “just has a bad attitude.” Let’s be honest — some of those relationships were fine when everything was easy. But now? You’re starting to see what’s underneath. That’s the gift of December. Everyone’s mask slips a little. And instead of judging them — or yourself — I want you to use that as data. Now, data doesn’t sound sexy, right? But data is power. Data is how you stop running your business based on emotion and start running it like the CEO you are. So this month, I want you to become a quiet observer. Think of yourself as a scientist in your own business. You’re not jumping to conclusions; you’re collecting information. Who apologizes when they mess up? Who gets defensive when you set a boundary? Who handles pressure with grace versus those who melt down or lash out? If a client shows up late once, okay. Life happens. But if they’re late three times, complain about the price increase, and then act like they’re doing you a favor by showing up at all — Girl, that’s not a client, that’s a walking red flag wrapped in tinsel. Same goes for your team. If your bather forgets to restock shampoo once, that’s an oops. If it happens every week — and they roll their eyes when you bring it up — that’s a pattern. And patterns don’t lie. Here’s another thing to watch for: how people treat you when you say no. It’s easy for someone to be “nice” when you’re saying yes. But tell them no — tell them you can’t squeeze them in, or that there’s a late fee, or that you’re closed on Christmas Eve — and see what happens. Do they respect you? Or do they try to make you feel guilty? That reaction tells you everything. Because respectful clients don’t make you defend your boundaries. They might be disappointed, but they get it. They’ll say, “Oh, no worries! I’ll book earlier next time.” And then there’s the other kind… “You can’t just make an exception for me?” “Wow, I thought you valued my business.” That’s manipulation, not loyalty. And listen — I’m not saying cut everyone off the moment they frustrate you. This isn’t about being reactive. It’s about being aware. You can’t manage what you don’t measure. You can’t fix what you won’t admit is broken. So instead of venting to your friends or spiraling in your head, start writing it down. Seriously. Grab a sticky note, a notebook, or your phone — whatever works. When something happens, jot down what it was and how it made you feel. You’re not keeping score; you’re building clarity. Because by the time January rolls around, you’re going to look at that list and see patterns that were invisible before. And that’s when you’ll realize — oh. This isn’t “holiday stress.” This is who they really are when they think I’ll tolerate it. You know how people say “the way someone talks to waitstaff tells you who they are”? Well, the way your clients act during December tells you who they’ll be for the rest of the year. So let this month be your audition tape. Who gets cast for Season 2026 of your business, and who’s getting written out of the script? Because if you want peace, profit, and better clients next year — this is where it starts. Not by burning bridges, but by seeing clearly. Collect the data now. Your future self will thank you. Alright, so now that you’re collecting data — let’s talk about how to actually use it. I want to introduce you to a little system I swear every groomer needs tattooed on their forearm: The Three-Strikes Rule. This is my go-to for when you’re not sure if something is “worth firing someone over,” or if you’re just tired and overreacting. It gives you structure. It gives you emotional distance. It gives you permission to stop second-guessing yourself. Because if you’re anything like me — you’ve probably spent hours wondering: “Am I being too sensitive?” “Am I overreacting?” “Maybe they didn’t mean it that way.” Girl… no. You’re not crazy — you’re just conditioned to tolerate chaos. So here’s how this rule works. Strike One: Mistake. They forgot to confirm their appointment. They showed up late once. Your new bather mixed up shampoo bottles. It happens. People are human. Life gets messy — traffic, sick kids, alarm didn’t go off, whatever. The first strike is your grace period. You give them the benefit of the doubt — but you still document it. Because one strike doesn’t make someone a villain, but it does give you context later. Think of it like dating — the first time someone forgets to text you back, you don’t end it, but you notice. You file it away. If it never happens again, great! They had a bad day. But if it does… you’re ready for Strike Two. Strike Two: Pattern. Now this is where most groomers get stuck. You’ve addressed it once, maybe even twice. You’ve reminded them. You’ve set expectations. And then — they do it again. At this point, it’s not a mistake anymore — it’s a behavior. And behaviors are choices. When someone keeps crossing your boundaries after you’ve communicated clearly, they’re not confused. They’re testing you. You see this all the time: That client who no-shows twice and says, “Oh my gosh, I just forgot again, can you squeeze me in?” Or that bather who “accidentally” clocks out early every Friday. They know exactly what they’re doing. They’re seeing if you mean what you say. And listen — this is where your people-pleaser brain tries to negotiate. “Well, they’re going through a lot…” “It’s the holidays…” “I don’t want to be mean.” I get it. But this is where your boundaries either build your business — or break it. Because if you keep excusing behavior, you’re teaching them how to treat you. And when you allow something twice, you’ve just turned it into an expectation. Strike Three: Choice. By this point, they’ve had two opportunities to do better. You’ve been clear, you’ve been kind, and you’ve given them the roadmap. So if they do it again — that’s not an accident. That’s a decision. And when someone is actively choosing to disrespect your policies, your time, or your team — That’s not a miscommunication. That’s a mismatch. You don’t need to explode. You don’t need to have a meltdown. You don’t even need to justify it. You just need to make a note: “This person has shown me who they are.” And when someone shows you who they are — believe them. I can hear some of you already — “But River, it’s Christmas! Everyone’s stressed! Don’t I owe them a little grace?” Yeah, sure. Grace once. Maybe even twice. But if someone only acts like a decent human when life’s convenient for them? That’s not a soulmate client. That’s a seasonal one. And you, my friend, are not building a business founded on people who can’t be relied upon. This Three-Strikes Rule isn’t about being harsh. It’s about being methodical. It’s a way to protect your peace and your profit without letting guilt run your business. Because grooming is already hard enou

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About

Welcome to "Greedy Bitch" the podcast dedicated to empowering pet groomers who are ready to build thriving businesses on their terms! 🎙️🐾 Join us as we dive into the world of pet grooming entrepreneurship, where we share valuable insights, expert interviews, and actionable strategies to help you unleash your full potential as a grooming business owner. Each episode features in-depth discussions on grooming techniques, business strategies, and marketing hacks tailored specifically for pet stylists. Discover the secrets to attracting and retaining clients, pricing your services for profit, and creating a brand that stands out in the industry. So, if you're a passionate pet groomer ready to take control of your career and build a thriving business, "Greedy Bitch" is the podcast for you. Join us as we unleash your grooming potential and pave the way to a prosperous and fulfilling future in the world of pet styling! 🎧🚀🐾

Information

  • Creator
    River Lee
  • Years Active
    2022 - 2026
  • Episodes
    84
  • Rating
    Explicit
  • Copyright
    © 2026 2023 Savvy Groomer
  • Show Website
    Greedy Bitch