PM Collective - The ART of Property Management

Ashleigh Goodchild
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  • Entrepreneurship
  • Updated weekly

The Art of Property Management is where the real conversations happen. The ones about leading without enough support, building portfolios and careers, and staying relevant in an industry that doesn't slow down for anyone. Each episode, Ashleigh Goodchild brings her 25+ years of on-the-ground experience and some of the sharpest minds in the industry to talk about what it actually takes to build a property management business that lasts. The challenges, the director dynamics, the moments that nearly broke you, and the ones that changed everything. Join the PM Collective community on Facebook and Instagram. www.pmcollective.com.au

  1. Stop Buying Pizza and Start Leading

    1 day ago

    Stop Buying Pizza and Start Leading

    Send us Fan Mail We turn a simple coffee catch-up into a blunt, practical talk on why workplace culture rises or falls on leadership behaviour, not perks or policies. Alan Mpora shares how alignment, self-reflection, and human connection become even more important as AI reshapes the work we do.  • leadership advisory explained as culture transformation led from the top  • why most businesses seek help only after resignations and HR drama  • skill versus will as the fastest way to diagnose performance issues  • recruiting for values alignment with mission, vision, and purpose  • why Friday pizzas and “benefits” cannot cover up bad leadership  • AI making soft skills and real human connection more valuable  • real estate and property management shifting from transactional work to client leadership  • psychological safety as taking someone’s concerns seriously even if you disagree  • informal one-to-one time and open-door leadership versus textbook meetings  • budgeting emotional support time and linking culture to retention and P&L  • forgiveness, purpose, and learning from life changes without living in regret  they can find me on our website, www.mporaconsulting.com, or you can find me on LinkedIn, Alan Mpora Allan Mpora – Business Consultancy This podcast is kindly sponsored by The Grout Guy.  The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now! This podcast is kindly sponsored by Plumbing Bros

    45 min
  2. Rebranding And Scaling A Property Management Business Without Losing Service

    5 Jul

    Rebranding And Scaling A Property Management Business Without Losing Service

    Send us Fan Mail We talk through what happens when a property management business outgrows its original plan, and why changing your point of difference is not a betrayal of your earlier marketing. Sophie shares how she rebranded, restructured, and built systems that protect service standards while still making room for growth.  • why a business name change lands easier than you think  • the emotional weight of partnership changes versus brand changes  • scaling from a small portfolio mindset to 250 managements  • staffing levels in a high-compliance market and what “overstaffed” can miss  • building specialist services for insurance, VCAT, escalations and renovations  • protecting property manager retention with better support roles  • why human connection still wins even with better tech  • lead generation through content, relationships and positioning rather than Google ads  • onboarding that reduces friction now and educates clients later  • using workflows, templates, VAs and AI to keep quality consistent as you scale  • the shift from solo operator to true business owner leadership  This podcast is kindly sponsored by The Grout Guy.  The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now! This podcast is kindly sponsored by Plumbing Bros

    56 min
  3. What Due Diligence Looks Like When You Inherit A Tenancy

    28 Jun

    What Due Diligence Looks Like When You Inherit A Tenancy

    Send us Fan Mail We dig into why we refuse to list rentals we have not physically checked, and how that one rule prevents pricing mistakes, nasty surprises, and messy disputes. We also share practical due diligence steps for vacant handovers and transfer-of-management takeovers, including what we ask before we say yes. • refusing unseen rental listings to protect everyone involved  • using floor plans and inclusions to assess new builds early  • spotting features that shift rent like air conditioning and ceiling fans  • explaining vacancy cost maths to price-sensitive owners  • handling unrealistic rent expectations without burning bridges  • managing open homes and no-shows by updating the entry condition report onsite  • asking why a property is transferring and checking arrears risk  • using listing history and drive-bys to flag repeat churn  • inspecting within the first month to uncover deferred maintenance  • navigating New South Wales rules after no-grounds termination ends  Pat Mears - Rubix Realty This podcast is kindly sponsored by The Grout Guy.  The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now! This podcast is kindly sponsored by Plumbing Bros

    27 min
  4. Why Pickles Are Named Pickles And Other Real Estate Lessons

    21 Jun

    Why Pickles Are Named Pickles And Other Real Estate Lessons

    Send us Fan Mail We sit down with Cassandra from Terrahaven Property Management to talk about what real leadership looks like when you’re managing people, properties, and constant curveballs. We dig into troubleshooting, training juniors, work-from-home change, and the home boundaries that keep burnout from swallowing your career.  • Cassandra’s path through real estate roles and why property management sticks  • Building trust by being a connector rather than pretending to be the expert in everything  • Troubleshooting maintenance to avoid wasted call-outs and protect owner budgets  • Making “I don’t know” acceptable so juniors ask better questions  • Setting support structures in-office versus working from home  • Leading with check-ins and cues instead of micromanaging  • Blended family systems, boundaries, and avoiding silent expectations  • Linking a stable home life to a better client experience and less burnout  • Small habit changes that reset a bad day before it becomes a bad week  • Why peer-to-peer learning at Rebar feels more useful than event overload  If anyone is listening to this and would like to reach out to Cassandra, find her on Instagram as well and say hi  This podcast is kindly sponsored by The Grout Guy.  The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now! This podcast is kindly sponsored by Plumbing Bros

    49 min
  5. REPLAY PMC AUDIO SUMMIT 2025 / 7 Secrets To Keep Your Best People From Walking Out The Door by Kylie Lange

    14 Jun

    REPLAY PMC AUDIO SUMMIT 2025 / 7 Secrets To Keep Your Best People From Walking Out The Door by Kylie Lange

    Send us Fan Mail We share seven practical levers to keep great property management people from leaving, rooted in what actually drives loyalty, wellbeing and performance. We focus on building a workplace people choose, using clear leadership, fair pay and support that reduces burnout. • Slowing down recruitment to protect values and culture  • Offering real flexibility through remote boundaries and flexible hours  • Building an inclusive culture through shared activities and recognition  • Investing in professional development and clear growth paths  • Leading with trust, transparency, and practical support in conflict-heavy work  • Recognising achievements in personalised, meaningful ways  •Paying to market and reviewing salaries regularly  • Managing workload, portfolio size, admin help, and tech to prevent firefighting  This podcast is kindly sponsored by Plumbing Bros

    18 min
  6. You Can Learn Leadership

    7 Jun

    You Can Learn Leadership

    Send us Fan Mail We talk with Karla Major from Sidekick about why stepping into leadership in property management can shake your confidence even when you are great at the job. We break down what real leaders do differently, how to communicate when it is hard, and how to build structure so the role does not burn you out.  • the common promotion pathway in real estate and why it is not the only path  • the gap between being a strong property manager and leading people well  • why hybrid leadership roles create confusion and overload  • balancing empathy with accountability in tough conversations  • why avoiding communication makes problems fester  • setting boundaries so leaders are not the firefighter for everything  • how emotional support and interruptions reshape a leader’s week  • why one-on-ones protect privacy and improve retention in the first 90 days  • thoughts on mandated work from home rules and role-by-role flexibility  This podcast is kindly sponsored by The Grout Guy.  The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now! This podcast is kindly sponsored by Plumbing Bros

    34 min
  7. The Rent Guarantee That Made Everyone Furious

    31 May

    The Rent Guarantee That Made Everyone Furious

    Send us Fan Mail We sit down with Karen and daughter Jules to unpack what it really takes to grow and protect a rent roll across changing markets, shifting fees, and constant industry churn. We share the systems, numbers, and mindset behind building a property management business that landlords trust and that teams can actually sustain.  • Karen’s path from early roles to launching her own rent roll business and returning after a forced sale  • the hunger behind rapid growth and the practical reality of mortgages and risk  • handling fee pressure and rent guarantee offers without racing to the bottom  • using spreadsheets and rent results to reframe value for landlords  • referral driven growth from the existing database plus simple incentives  • tracking lead sources and reallocating time to the highest return activities  • Jules’s corporate real estate background and why portfolio careers are rising  • a task based team model with clear landlord and tenant touchpoints  • why REIQ involvement matters and how training principals can reduce churn  Karen Herbert - Principal Licensee - Arrive | Brisbane & Gold Coast Real Estate Agency This podcast is kindly sponsored by The Grout Guy.  The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now! This podcast is kindly sponsored by Plumbing Bros

    33 min
  8. A Real Estate Career Path Beyond Property Management

    24 May

    A Real Estate Career Path Beyond Property Management

    Send us Fan Mail We talk with Tyren Liebel from MyRealty Plus about building a long-term real estate career by moving from leasing into business development instead of forcing a move into property management. We break down what the job really looks like day to day, from cold calling and relationship building to handovers, privacy shifts and the tools that will shape BDM work next.  • Tyren’s entry into real estate and why leasing becomes his foundation  • What the rental market used to look like and what that teaches new operators  • Why property management does not suit everyone and how to spot fit early  • Leasing-to-BDM skills that transfer fast: communication, honesty, trust  • How we reframe cold calling as problem solving, not pitching  • Handling rejection, scam awareness, and keeping calls calm  • Building a handover that protects the property manager and the owner  • Matching owners to property managers by personality, not just geography  • Using virtual assistants well by training and setting clear workflows  • Building referral networks through BNI and becoming more advisory  • What privacy changes and AI could change in prospecting and screening   Tyren Liebel 0413-833-936 This podcast is kindly sponsored by The Grout Guy.  The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now! This podcast is kindly sponsored by Plumbing Bros

    37 min
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About

The Art of Property Management is where the real conversations happen. The ones about leading without enough support, building portfolios and careers, and staying relevant in an industry that doesn't slow down for anyone. Each episode, Ashleigh Goodchild brings her 25+ years of on-the-ground experience and some of the sharpest minds in the industry to talk about what it actually takes to build a property management business that lasts. The challenges, the director dynamics, the moments that nearly broke you, and the ones that changed everything. Join the PM Collective community on Facebook and Instagram. www.pmcollective.com.au

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