61 episodes

The Disruptive Voice explores the theories of disruptive innovation across a broad set of industries and circumstances with academics, researchers, and practitioners who have been inspired and taught by Harvard Business School Professor Clayton M. Christensen, the Kim B. Clark Professor of Business Administration and one of the world’s top experts on growth and innovation.

For more information, email fgi@hbs.edu.

BSSE = Building and Sustaining a Successful Enterprise, Professor Clayton M. Christensen's signature course at the Harvard Business School and a breeding ground for many of the ideas shared in this podcast.

The Disruptive Voice Clay Christensen's Forum for Growth and Innovation at the Harvard Business

    • Business

The Disruptive Voice explores the theories of disruptive innovation across a broad set of industries and circumstances with academics, researchers, and practitioners who have been inspired and taught by Harvard Business School Professor Clayton M. Christensen, the Kim B. Clark Professor of Business Administration and one of the world’s top experts on growth and innovation.

For more information, email fgi@hbs.edu.

BSSE = Building and Sustaining a Successful Enterprise, Professor Clayton M. Christensen's signature course at the Harvard Business School and a breeding ground for many of the ideas shared in this podcast.

    61. Business Model Innovation at Innosight: A Conversation with Erika J. Meldrim

    61. Business Model Innovation at Innosight: A Conversation with Erika J. Meldrim

    Over the course of the twentieth century, the growth of the consulting industry was fueled by a series of sustaining innovations that strongly influenced the practice of management and corporate strategy. As a result, leading consulting firms today have well-defined value propositions and business models, offering premium, high cost services to a relatively small pool of clients, while simultaneously creating the conditions for non-consumption across vast swaths of the business landscape. Put simply, most businesses that could potentially benefit from the expertise of leading consulting firms cannot afford their services, nor do these services and the underlying collaboration model necessarily align with the processes or priorities of the client’s organization. The coronavirus pandemic has only exacerbated these disparities, begging the question of whether new consulting models may be on the horizon. 
    This week on The Disruptive Voice, we’re delighted to bring you a conversation with Erika J. Meldrim, Head of Business Development at Innosight, a strategy and innovation consulting firm founded by Clayton Christensen and Mark Johnson that focuses on helping organizations to design and create the future, rather than be disrupted by it. Hosted by Katie Zandbergen, they discuss how Innosight, looking inward and drawing on a strategy of dual transformation, is working on the development of a new initiative called Innosight Connect. This flexible engagement model is offered to clients across industries, enables an actionable understanding of Innosight’s intellectual property, embeds capabilities by teaching and upskilling teams, and emphasizes collaborative problem solving and co-creation.  This model also allows a wider breadth of organizations to take advantage of Innosight’s service offerings – different customers with different Jobs To Be Done than those served by the core Innosight offering. The conversation touches on a range of topics, including the discovery process that led to the genesis of Innosight Connect, features of the business model that differentiate it from other aspects of the Innosight portfolio, consulting industry trends, customer Jobs To Be Done, and Future-back thinking, to cite just a few examples.  Tune in for an interesting conversation focused on a great example of business model innovation theory in action!   

    • 25 min
    60. Overcoming the Capitalist's Dilemma, with Andy Jassy, CEO of Amazon Web Services

    60. Overcoming the Capitalist's Dilemma, with Andy Jassy, CEO of Amazon Web Services

    In The Capitalist's Dilemma, Clayton Christensen and Derek van Bever highlighted a persistent temptation for companies to increase profitability by driving down costs through "efficiency innovations." For many companies awash in capital, this increased profitability came at the expense of hundreds or thousands of jobs and often ignored the sources of long-term, sustainable growth: what Clay and Derek termed market-creating innovations. The trillion dollar exception to this rule is Amazon.
    Today, we are thrilled to bring you a conversation with Andy Jassy, HBS Class of 1997 and CEO of Amazon Web Services, including a wide-ranging discussion of Amazon's solutions to the Capitalist's Dilemma. Hosted by Derek van Bever, Andy tells the origin story of AWS, discusses the process of innovation at Amazon, and presents a graduate-level seminar on how to apply Clay's theories to drive innovation and growth. This is a not-to-be-missed conversation! 

    • 53 min
    59. La Bohème In The Living Room? Pope Ward On The Transformation of Arts Organizations During COVID-19

    59. La Bohème In The Living Room? Pope Ward On The Transformation of Arts Organizations During COVID-19

    Here at The Disruptive Voice, we've applied the theory of Jobs To Be Done to healthcare, education, poverty, and religion, among many other topics. This week we're considering the reasons that people hire and fire the arts. As COVID-19 continues to shape our communities and lives, we're excited to bring you this timely conversation with Pope Ward, Chief Research Officer at the Advisory Board for the Arts, to discuss the ways in which arts organizations can respond to this moment. The Advisory Board for the Arts (ABA) is the first global company to provide strategic advisory services to arts organizations worldwide, and Pope has conducted dozens of Jobs interviews during his tenure as CRO to better understand the reasons why people engage with the arts. Hosted by Katie Zandbergen, Community Manager at The Forum for Growth & Innovation, Pope discusses standout responses to COVID-19, for instance, at Tsuru Rising and the Geffen Playhouse; Jobs that have emerged or become increasingly significant during the pandemic, protests, and social unrest; and the prospects for arts organizations to meet the moment by cultivating a strategy for innovation centered on the changing needs of audiences.

    • 38 min
    58. The View From the Desk by Clay's Office

    58. The View From the Desk by Clay's Office

    On this week's episode of The Disruptive Voice, we're delighted to bring you a conversation with Erin Wetzel and Emily Snyder about their life-changing experiences working with Clayton Christensen at Harvard Business School.  Emily, currently Chief of Staff at Magnolia, served as Clay's Administrative Director for five years before attending Columbia Business School. Erin joined Clay's office in 2018, five years after meeting Clay and Emily in Oxford, and has worked as his Faculty Support Specialist at HBS while simultaneously pursuing a masters in social work at Boston University. The two reflect on their entry into Clay's world, share stories and reflections from their time with him, including his style as a manager, and discuss the applications of the theories taught in the Building and Sustaining a Successful Enterprise course to work and life. 

    • 43 min
    57. Eat, Sleep, Innovate: A Conversation with Scott D. Anthony

    57. Eat, Sleep, Innovate: A Conversation with Scott D. Anthony

    As the coronavirus continues to reshape the world, we turned to Scott D. Anthony, Managing Director at Innosight, to discuss his friendship and collaboration with Clayton Christensen; innovating during big event disruptions; the important concept of dual transformation; the role of Jobs To Be Done in strategic innovation; and his forthcoming book, "Eat, Sleep, Innovate: How to Make Creativity an Everyday Habit Inside Your Organization". Co-authored with Paul Cobban, Natalie Painchaud, and Andy Parker, the book draws on behavioral science and management theory to construct a playbook for leaders working to navigate transformational events, making innovation a natural and habitual act within both their teams and organizations. Since 2010, Scott has been based in Innosight's Singapore office, leading the firm’s expansion into the Asia-Pacific region, and along the way has authored numerous books and articles for such publications as the Harvard Business Review and MIT Sloan Management Review. Scott is hosted by Katie Zandbergen, Community Manager at The Forum for Growth & Innovation.  

    • 44 min
    56. Disruption Amidst Disruption: FinTech in the Age of Coronavirus

    56. Disruption Amidst Disruption: FinTech in the Age of Coronavirus

    This week on The Disruptive Voice we're delighted to bring you a timely conversation with Professor Luis Viceira and David Snider (MBA '13) on the state of the FinTech industry. Luis serves as the George E. Bates Professor in the Finance Unit and is also Senior Associate Dean for Executive Education at Harvard Business School, where he conducts research on long-term asset allocation, asset pricing, fixed income markets, and innovation and disruption in the money management industry, among many other topics of interest. He also serves as an advisor to Harness Wealth, a financial technology firm co-founded in 2018 by David Snider and Katie English (MBA '10) that connects individuals with a curated set of financial advisors for tax, estate and trust, and financial planning. Before founding Harness Wealth, David was a CFO/COO at Compass and an Executive-in-Residence at Bain Capital Ventures.
    In this episode, David and Luis are hosted by Derek van Bever, Director of The Forum for Growth & Innovation, to discuss the current state of the art in FinTech, the changing role of trust in enabling disruptive technology, and why disruption is rarer in FinTech than in most other industries. We're confident that you'll enjoy this wide ranging conversation!

    • 43 min

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