10/17/2024 Evergy and Oracle: A TOU Transition for 550,000 Customers

Learn how Evergy created and implemented a strategic plan to transition 550,000 Missouri residential customers to time-based plans in less than one year's time. Evergy had just six months to develop, test, and implement a highly technical, highly complex, multi-channel digital education initiative and ten months overall to begin converting customers. Partnering with Oracle, their plan, implementation, and results were recognized by the Missouri PSC for setting a new standard for utility time-based plan transitions. Join us to learn how they accomplished this transition, and what lessons and best practices were learned by all, as a result.