ConnectedPodcast

ConnectedPodcast
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Podcast by ConnectedPodcast

  1. Connected Podcast Episode 199: Digitizing Payment Processes

    18 MAR

    Connected Podcast Episode 199: Digitizing Payment Processes

    Corpay diem! The business office is evolving — and payments are at the center of it. From fraud risk to cash flow visibility, the way dealerships manage payments is changing quickly. In this episode of Connected, Catherine Hart of Corpay joins Greg to break down how digital payments are changing dealership operations. Together they cover: • Where fraud risk hides in traditional payment methods. • Why some dealerships are shifting to virtual cards and digital approvals. • How smarter payment workflows can tighten control over cash.

    32 min
  2. Connected Podcast Episode 198: Building Loyalty in Service

    6 MAR

    Connected Podcast Episode 198: Building Loyalty in Service

    Customer retention and loyalty remain top of mind across the dealership, especially in the service department. On today's Connected, Richard Lupo, fixed ops director at Apple Tree Honda and Acura, returns to talk about how his team is preparing for the next phase of service growth. Rich and Greg go over: • What's on Rich's roadmap for fixed ops in 2026. • The value of transparency in the service drive. • The role of mobile service and loaner programs in expanding service reach. Thank you to Rich for sitting down with us at NADA and being a fantastic dealer partner. If you're focused on growing RO count, expanding your customer base, and building stronger loyalty in your service lane, you should definitely give this conversation a listen.

    24 min
  3. Connected Podcast Episode 197: Adapting to Industry Shifts

    4 MAR

    Connected Podcast Episode 197: Adapting to Industry Shifts

    We’re thrilled to share today's thought-provoking episode with Uli De'Martino of Daily Dealer Live, recorded at NADA! Uli’s unique perspective sheds light on how to navigate the evolving landscape of the automotive industry. In this episode, you’ll discover: • How flexibility and innovation drive success in today's automotive market. • The importance of staying connected and adapting to new trends. • Ways to leverage global experiences to enhance business growth. Get Connected with Uli and integrate these insights to foster growth and adaptability in your business.

    22 min
  4. Connected Podcast Episode 196: Maximizing Service Opportunities

    27 FEB

    Connected Podcast Episode 196: Maximizing Service Opportunities

    Service departments don't get as many at-bats as they used to. With customers visiting less frequently, every service opportunity matters now more than ever. On today's Connected, Greg sits down with Dave Rogers, fixed operations director at Piazza Auto Group, to get his perspective on what it really takes to maximize every visit in today's service drive. Dave and Greg discuss: • How MPIs and videos drive transparency and closing rates. • The importance of recognizing behavioral metrics. • Where AI and service lane technology can unlock real efficiency. If you’re focused on improving technician productivity and increasing service drive profitability, this conversation is worth your time!

    29 min
  5. Connected Podcast Episode 195: Shaping the Future of Retail Automotive

    25 FEB

    Connected Podcast Episode 195: Shaping the Future of Retail Automotive

    In our latest episode recorded on the floor of NADA, Greg talks with Todd Smith, founder of QoreAI and author of "The Intelligent Dealership." Todd sheds light on his groundbreaking ideas and shares his vision for the auto industry’s future. In this episode, he and Greg cover: • The inspiration behind "The Intelligent Dealership" and its impact. • How AI is redefining dealership operations. • Strategies for embracing technological change in the automotive sector. This engaging conversation with Todd is a must-listen for automotive professionals aiming to stay competitive. Apply these insights to innovate and future-proof your dealership!

    24 min
  6. Connected Podcast Episode 194: Building a Narrative with Paul J Daly

    20 FEB

    Connected Podcast Episode 194: Building a Narrative with Paul J Daly

    It's another special Friday episode of Connected, recorded live at NADA! Today, Greg's catching up with Paul J Daly, founder and CEO of More Than Cars. If you're not watching Season 2 of their docuseries, The Truth About Car Dealers, you're missing out. In this episode, Paul and Greg discuss: • How to leverage storytelling in building a narrative. • Creating attention and making moments feel big. • How the More Than Cars team is incorporating these ideas in what they're doing daily and The Truth About Car Dealers. Another great conversation with Paul! He and his team are doing such great work highlighting amazing stories from the automotive industry and helping dealers learn how to craft and tell their own.

    27 min
  7. Connected Podcast Episode 193: The Future of Automotive Marketing with Brian Pasch

    18 FEB

    Connected Podcast Episode 193: The Future of Automotive Marketing with Brian Pasch

    We're thrilled to bring you another insightful episode recorded live from NADA, featuring Brian Pasch, automotive marketing expert and founder of Pasch Group! Brian recently released a report evaluating the current landscape for CRMs in the dealership world. It's titled: Dealership CRMs Must Evolve or Get Left Behind. He joined us at NADA to discuss the transformative trends shaping the automotive industry. In this episode, he and Greg cover essential topics like: • The evolution of CRM to customer engagement platforms. • How CDPs are revolutionizing dealership marketing strategies. • The significance of data hygiene and identity resolution in enhancing sales opportunities.

    25 min
  8. Connected Podcast Episode 192: AI and Industry Growth with Kyle Mountsier (NADA 2026)

    13 FEB

    Connected Podcast Episode 192: AI and Industry Growth with Kyle Mountsier (NADA 2026)

    In today's conversation from the NADA floor, Greg's talking with Kyle Mountsier, COO of More Than Cars. If you have the chance to catch up with Kyle, you can't pass it up. He's got such a great mind for marketing and is so plugged into the automotive industry and where we're headed. He and Greg touch on: • How technology impacts both the consumer and employee experience. • The amazing growth of AI in the last year and where it's headed looking forward. • How he's incorporating AI into his marketing efforts. • The story behind how a missing bracket grew into a community touch point. And if you haven't seen it already, check out season two of the More Than Cars docuseries, The Truth About Car Dealers, that premiered this week. It's always so inspiring to hear stories from dealers doing really great work. ⁨@asotu⁩

    24 min
See All (200)

About

Podcast by ConnectedPodcast

Information

  • Creator
    ConnectedPodcast
  • Years Active
    2020 - 2026
  • Episodes
    200
  • Rating
    Clean
  • Copyright
    © All rights reserved
  • Show Website
    ConnectedPodcast

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