Couture Conversations: The MomBoss Manifesto

Olivia Jane Steele

Hosted by Olivia, the Conversation Couture CEO and co-founder! Olivia discusses her experience with the luxury retail industry, what it takes to survive and thrive in this wild environment, and brings on fellow female founders to share their unique stories as well.

  1. 29/08/2023

    Digital vs. Physical Luxury Experience. Part 3.

    Which is the difference between chat box and virtual appointment type experience? Shall companies have both? To be fully functioning they should work together in synchronicity, to create an outstanding experience for your customers. There are customers who come to your website and want to talk to someone and set up a virtual appointment with an in-store experience through live streaming. On the other side, there are customers that have a couple of questions and prefer a chat box conversation. Facilitating a luxurious experience on your website, offering help in every area is imperative to the success. When both virtual experience and chat box are available, the customer is able to select the avenue that they feel more comfortable having a conversation in. Want to get started in one of our programs? Explore our courses at ConversationCouture.com 🛒. Got any questions? Email us at info@conversationcouture.com✉️.

    15 min

  2. 15/08/2023

    Digital vs. Physical Luxury Experience. Part 2.

    In the second part of the interview at Retail Remix, Olivia adds more useful insights about how to close the gap between digital and physical luxury experiences. The core benefit of digital is that it can reaffirm and amplify heritage, helping to build a long-term positioning. There are many ways brands can share their stories about what makes them unique and why customers want to be shopping with them. A one-to-many approach is fine in a social media aspect for customers to gauge information and research on the products that the company is selling, but when you're interacting with customers, a one-to-one approach has that exclusivity and luxurious feeling that customers are looking for and that can make you outstanding. Everyone in retail knows it is immensely expensive to seek new customers and return customers account for over 70% of their revenue year over year, this is where a one-to-one customer experience can also help. Learn how to communicate your uniqueness! Want to get started in one of our programs? Explore our courses at ConversationCouture.com 🛒. Got any questions? Email us at info@conversationcouture.com✉️.

    15 min

  3. 01/08/2023

    Do you need somebody with the human touch?

    Conversation Couture’s Sales Manager, Gabriela Mota, joined Amira Hirani and Jonathan Davies, from our partner Vee24 in a Live Webinar last week about the human side of virtual sales! While consumers shift their purchasing habits to an online space, human involvement in this buying journey can be invaluable. If you are busy and you don’t have the time to watch the video, we share an insightful audio-only version of the webinar to listen whenever and wherever you are. Listen to the Experts’ Tips! Watch the webinar https://www.linkedin.com/events/7082722507555762177/

    24 min

  4. 18/07/2023

    Put yourself in your customers' shoes with Tomer Azenkot!

    In this episode, Olivia Steele interviews Tomer Azenkot, the CEO of VEE24, a partner of Conversation Couture which provides a suite of tools that enable instant engagement for websites. When it comes to technologies, VEE24 gets you covered: automated FAQ, person to person communication with text, voice or video, co-browsing, in store or online appointments. In order to choose the best solution for you, you have to start with your customers and the customer experience on your website. Tomer’s advice? Put yourself in your customers shoes to understand what it is that they need in order to have a good experience when going through a digital journey. Not all customers will behave in the same way, this is why it's critical to give people options to facilitate the interactions.  Explore Vee24.com technologies! And, if you are looking for training to make the best out of technologies, upskilling your sales team, just email us at info@conversationcouture.com ✉️ or explore our courses at ConversationCouture.com 🛒

    29 min

  5. 04/07/2023

    Become an active listener.

    Conversation Couture’s legendary programs are now available at TalkShopLive®. What is the advantage for you? You can ask us questions, live! In this episode you will hear Professor Emily Leavitt replying to a gentle viewer and explaining a simple, yet effective technique to listen without interrupting. Secret revealed! If you missed the June 13th, 2023 “The Art of Listening” show, feel reassured, we have recorded it for you. Do you have more questions? Do like Carrie Bradshaw, she isn’t afraid to ask! Email us at info@conversationcouture.com. Want to get started in one of our programs? Explore our courses at ConversationCouture.com. 🛒

    13 min

  6. 20/06/2023

    Let's Get Phygital! Women in Luxury 2023.

    This guest episode of Couture Conversation podcast has been recorded during Olivia Steele’s interview at Luxury Daily's sixth annual eConference. As you may remember, she was featured last year in the “Luxury Women to Watch list”: the list of Women Entrepreneurs who are set to make a mark in the world of luxury. Olivia talks about “Balancing the Physical and Digital Personas” in conversation with Jessie Dawes, chief marketing officer at Diptyque and Jennifer Woodring, vice president of customer experience and brand collaborations at Luxury Portfolio International. Stay tuned for more exciting updates, and remember to keep learning with Conversation Couture. Want to get started in one of our programs? Explore our courses at ConversationCouture.com 🛒. Got any questions? Email us at info@conversationcouture.com✉️.

    47 min

  7. 06/06/2023

    The Importance of Certifications Explained.

    Conversation Couture is the only Certification Program for the Retail industry. At the House of Retail Education we have set a new standard for anyone selling online and we are ready to set yourself up for driving and retaining the relationships with your clients. Customers really want to feel understood, but very few courses can teach you how to communicate online and create a unique and luxury customer experience. Explore All Courses 📑 In this new solo episode, Olivia Steele goes inside the different benefits and credentials of Certificates and Certifications. Many people use the terms interchangeably, but they definitely aren’t the same. Certificates can be helpful for anyone who is early on in their career or looking to learn some additional skill sets, but they do not certify you. Certifications are government approved, meaning that they can be showcased to companies at job interviews and added to the signature when reaching out to clients. There are many learning programs, but when you have to choose between Certifications and Certificates, keep in mind this question: why invest in yourself if you're not able to showcase your credentials? Be Brave. Start Learning. Want to get started in one of our programs? Explore our courses at ConversationCouture.com. 🛒 Got any questions? Email us at info@conversationcouture.com. ✉️

    21 min

  8. 23/05/2023

    The Art of Listening and Communicating Effectively.

    We live in a time where connecting is very simple, but building an actual connection is very challenging: only 20% of people are able to connect with their customers. One of the reasons is that only 20% of the communication is verbal, all the rest is nonverbal (eye movements, lip movements, smiling or not smiling, tone of voice). Those nuances are even more difficult to understand when you interact online. Plus, of course, you have to actively listen. Conversation Couture knows how to parallel an in-person experience and we will teach it to you. It all starts with our number one program: “The Foundation Essentials program". This course will improve the soft skills about communication that you don’t learn at school or university and that are game changers, not only in virtual selling. It is a standalone program anybody can take. And, well, it is funny, too! Just as a reminder it includes: The Art of Listening, In-Store vs. Virtual Experience, Nonverbal Communication. The goal is clear: we will make sure that you are set up for success. Want to get started in one of our programs? Explore our courses at ConversationCouture.com. 🛒 Got any questions? Email us at info@conversationcouture.com. ✉️

    37 min
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Hosted by Olivia, the Conversation Couture CEO and co-founder! Olivia discusses her experience with the luxury retail industry, what it takes to survive and thrive in this wild environment, and brings on fellow female founders to share their unique stories as well.

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