THE ECOMMERCE EDGE Podcast with Jason Greenwood

Jason Greenwood

Welcome to THE ECOMMERCE EDGE Podcast (formerly At the Coalface). - THE ECOMMERCE EDGE brings you the very best in eCommerce, Omnichannel and Retail tech & trends. We cover key topics such as eCommerce Mentorship, B2B eCommerce and eCommerce technology. - With 23+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business.

  1. 2 days ago

    E701:🎓FROM INSECT EYES TO NORDSTROM - THE VULIWEAR STORY | MENTORING MOMENTS #194 W/GUEST MENTOR DIONNE ELLISON | THE ECOMMERCE EDGE Podcast

    Guest: Dionne Ellison, Founder of Vuliwear - https://vuliwear.comLinkedIn: Dionne Ellison Episode Overview In this episode of THE ECOMMERCE EDGE Podcast, we sit down with Dionne Ellison, the visionary founder of Vuliwear. Dionne shares her incredible journey from discovering the hidden beauty of macro insect photography to launching an elevated eyewear brand that gives back. We dive deep into the unglamorous realities of entrepreneurship, the strategic shift from D2C to wholesale, and why functionality and eye health are just as important as high fashion. If you're building an eCommerce brand, navigating retail partnerships like Nordstrom, or trying to understand the true cost of customer acquisition, this episode is packed with actionable insights. Timestamps [0:00:00] - Introduction to Dionne Ellison and the unglamorous reality of entrepreneurship[0:03:00] - The fascinating genesis of Vuliwear: Insect eyes and macro photography[0:09:00] - Pitching the boss and raising $60k in startup capital[0:11:00] - Launching on National Sunglasses Day and landing a feature with rapper Future[0:14:00] - The critical importance of eye health and daily UV protection[0:15:00] - Partnering with United to Beat Malaria: Look good, feel good, save lives[0:17:00] - Navigating D2C vs. Wholesale and landing on Nordstrom's marketplace[0:20:00] - The hidden costs of D2C and the true value of retail distribution partners[0:25:00] - Positioning Vuliwear as "elevated" eyewear rather than just luxury[0:31:00] - Untapped markets: Designing functional fashion and crossbody bags for men[0:36:00] - Shifting the consumer mindset to invest in high-quality, long-lasting products[0:42:00] - Future plans: Expanding wholesale reach and building a lifestyle brand[0:46:00] - The trap of social media vanity metrics for eCommerce founders[0:50:00] - Flipping the script: What makes a truly memorable podcast guest

  2. 5 days ago

    E700:🎙️STOP BLEEDING MARGIN: THE TRILLION-DOLLAR FALSE POSITIVE PROBLEM | NICOLE JASS - SIGNIFYD | THE ECOMMERCE EDGE Podcast

    📝 Show Notes & Summary In this episode of THE ECOMMERCE EDGE Podcast, host Jason Greenwood sits down with Nicole Jass, SVP of Enterprise Strategy at Signifyd. They dive deep into the unseen revenue-killer in eCommerce: false positives. While most merchants obsess over blocking the 1% of actual fraudulent transactions, they accidentally block high-value, legitimate shoppers due to outdated legacy security heuristics. Nicole shares her journey from ad tech to fraud prevention, breaks down the anatomy of a payment transaction, and explains how Signifyd’s pre-authentication layer shifts liability away from merchants while unlocking trapped revenue. They also discuss why the "Global West" lags behind the East in frictionless payments, the upcoming era of agentic commerce (AI bots buying things for humans), and why building a foundational digital muscle is essential before trying to implement AI. ⏱️ Episode Timestamps 00:00 - Introduction Jason introduces Nicole Jass, SVP of Enterprise Strategy at Signifyd 01:00 - From Ad Tech to Fraud Fighting Nicole shares her journey from Worldpay and ad tech to discovering a passion for identity data and conversion growth 03:00 - The Myth of the 1% Fraud Rate Why less than 1% of transactions are actually bad - and how merchants accidentally alienate the other 99% 06:00 - The Digital Nomad Nightmare Jason vents about false positives in international travel booking and why standard banking rules fail complex modern shoppers 09:50 - Missing out on the World Cup Nicole shares a personal horror story of having her Amex and Chase cards declined at 3:00 AM for a World Cup ticket 13:30 - Global West vs. Global East Payments A comparison of why Asian digital payment structures (QR codes, facial ID) are decades ahead of Western legacy infrastructure 17:00 - The Anatomy of a Declined Payment Breaking down post-auth vs. pre-auth fraud layers and how "dirty merchants" ruin their authority rates with banks 23:00 - The Friction vs. Conversions Spectrum How to balance security checkpoints without driving customers straight to your competitors' sites 31:00 - Building the "Amazon Trust Network" How Signifyd uses a massive consortium network to instantly recognize a trusted buyer even on a brand-new website 39:30 - Agentic Commerce & The 18-Month Outlook Preparing payment structures for AI agents buying on behalf of consumers and interrogating data via natural language 41:30 - Fraud Rules in the B2B E-commerce World The challenges and scaling opportunities for fraud management in the rapid evolution of digital B2B trade 44:30 - Script Flipped: Jason’s E-commerce "Fairy Dust" Jason challenges traditional B2B companies to stop skipping foundational eCommerce steps in a rush to adopt AI 🔗 Connect with the Guest Nicole Jass on LinkedIn Signifyd Website: https://www.signifyd.com THE ECOMMERCE EDGE Podcast Home⁠ - https://www.greenwoodconsulting.net/podcast

  3. 8 July

    E699:📦HOW B2B BRANDS CAN WIN WITH ECOMMERCE | JASON GUESTS ON THE CLICKS TO CUSTOMERS PODCAST | B2B COMMERCE CORNER #161

    📦 In this special episode of the Pod, Jason guests on The Clicks to Customers Podcast Hosted by John Horn - CEO of StubGroup - https://stubgroup.com 📦 This episode originally aired in July of 2025 - https://www.youtube.com/watch?v=9F82WBkuZ7A 📦 Thanks for hosting us John! Episode Summary In this episode of the Clicks to Customers podcast, host John Horn sits down with Jason Greenwood, founder of Greenwood Consulting and a 25-year eCommerce veteran. Jason shares why he decided to quadruple-down on the massive "blue ocean" space of B2B eCommerce. They dive deep into the unique friction points traditional manufacturers and distributors face, how to turn resistant sales teams into big game hunters, and why not every business model can—or should—be automated. Key Takeaways The B2B Blue Ocean: Unlike retail (B2C), where 98% of brands are online, 40% to 60% of B2B manufacturers and distributors still lack meaningful digital commerce channels. Overcoming Internal Friction: Transitioning an analog family business to digital often faces severe pushback from sales teams who fear commission loss or job displacement. Sales Rep Superpowers: Digital tools shouldn't replace field reps; they should eliminate low-value admin tasks (which consume 20% to 60% of their day) and give them data intelligence to hunt "whale" accounts. The Scalability Rule: If your business model is 100% bespoke with zero repeatable components, it cannot be scaled or effectively serviced via traditional end-to-end e-commerce. Timestamps [00:00:00] – Welcome back to Clicks to Customers & meeting Jason Greenwood [00:01:11] – Jason’s 25-year journey: From selling memory cards in New Zealand to consulting in Mexico [00:02:58] – Why Jason pivoted to specialize entirely in the nascent B2B e-commerce space [00:06:55] – Grafting digital DNA onto traditional, second- and third-generation family businesses [00:08:48] – Market pressures: How the buy-side is forcing sellers to adopt punch-out, EDI, and digital portals [00:11:55] – What separates high performers: Visionary leadership vs. "convince me" mindsets [00:14:40] – Aligning incentives: Becoming channel-agnostic so sales reps don't revolt [00:18:55] – How to pitch digital transformation directly to resistant field sales teams [00:21:40] – Giving sales reps "superpowers" through rich behavioral data and unlockable accounts [00:24:40] – Expanding revenue with existing accounts: Quick quoting and application-level merchandising [00:30:55] – When e-commerce fails: A real-world example of a bespoke business that couldn't be automated [00:36:30] – Who Greenwood Consulting serves: The ideal B2B merchant profile and the expansion into platform/vendor spaces

  4. 6 July

    E698:🎓THE DEATH OF PURE-PLAY DTC & WHY YOUR FRONT-END AI STRATEGY IS USELESS | MENTORING MOMENTS #193 W/GUEST MENTOR LAURA DOONIN | THE ECOMMERCE EDGE Podcast

    In this episode, host Jason Greenwood catches up with longtime industry friend, eCommerce veteran, and retail consultant Laura Doonin. Back together after more than 15 years together in the same eCommerce orbit, Jason and Laura dive deep into the cultural shifts between global markets, the realities of navigating the mid-market retail crunch, and how operational AI is changing the playbook for modern brands. The Mid-Market Crunch: Brands with sub-100 store footprints are struggling the most to adapt to social commerce and strategic experimentation. Operational AI is the Real Unlock: While front-end tools get the hype, the true ROI for brands right now is in back-of-house operational AI—streamlining trade packs, marketing, and supply chain logistics. The Wholesale Revival: D2C brands that avoid wholesale to "own the customer" face sky-high acquisition costs; strategic wholesale and global distribution partners are critical to de-risking retail businesses. Centralized Decision-Making: Mid-market retail needs to shed decentralized, fragmented decision-making structures to stay agile and accountable. [00:00:00] – The 15-Year eCommerce Orbit Jason and Laura reflect on their history together, spanning back to 2011 across eBay, Magento, PayPal, and agency life in Australia. [00:05:40] – Inclusivity in eCommerce vs. Traditional IT A look at how the eCommerce sector operates as an ecumenical, welcoming space for diverse backgrounds compared to legacy tech. [00:10:40] – Global Mindsets: North America vs. ANZ vs. Europe Contrasting the risk-averse nature of European and ANZ markets with the rapid "fail fast, trial fast" energy of American retail. [00:12:40] – Navigating the Mid-Market Retail Struggle Laura explains why 50M to 200M revenue brands are feeling the pinch and why they need "last-mile strategy" and execution from agencies rather than high-level consulting. [00:20:00] – Entering the Gateway of Operational AI Why the most powerful corporate use case for AI right now isn't front-end customer experiences, but audit-driven, back-of-house operational restructuring. [00:32:00] – The Shadow IT & AI Security Risk The dangers of fragmented AI usage across employee private accounts and the urgent need for corporate compliance frameworks. [00:34:30] – AI Productivity Unlocks for Solo Consultants Jason shares how tools like Manus and automated gap analysis give solo operators the capabilities of junior analyst teams. [00:40:30] – The D2C Reluctance to Embrace Strategic Wholesale An analysis of why pure-play D2C models break post-COVID and why wholesale net margins often match retail margins due to rising CAC, logistics, and retail rents. [00:48:00] – The Reality of Expanding into China A sobering breakdown of consumer expectations in the Chinese market, including staggering 75% return rates and completely different business models. [00:50:45] – Centralized vs. Decentralized Brand Leadership Why modern brands get stuck in quicksand when decision-making passes through too many hands, and the need to streamline accountability. [01:02:40] – Bridging the Gap in Independent Consulting Laura outlines her vision for building a boutique management consultancy that delivers end-to-end execution strategies without the bloat of the "Big Four". [01:08:20] – Guest Question: Jason's Geographic & Professional Shift Laura turns the mic on Jason to ask how moving away from the ANZ market and reducing his personal overhead gave him the ultimate freedom to speak bluntly to global clients. THE ECOMMERCE EDGE Podcast Home⁠

  5. 3 July

    E697:🎙️CRACKING THE CODE ON DYNAMIC PRICING | NABEEL SIDDIQI - PRICEPERFECT | THE ECOMMERCE EDGE Podcast

    Cracking the Code on Dynamic Pricing with Nabeel Siddiqui, Founder & CEO of PricePerfect - https://priceperfect.ai Episode Summary Why is pricing the most powerful yet underutilized lever in eCommerce? In this episode, we sit down with Nabeel Siddiqui, founder of PricePerfect to explore how data science and reinforcement learning are revolutionizing pricing strategies for small-to-medium businesses (SMBs). Nabeel shares his journey from a hedge fund quant developer to a strategy consultant, and ultimately, an AI pioneer. We break down the four traditional stages of "pricing puberty," discuss why basic competitor matching might be killing your margins, and dive into the massive greenfield opportunities waiting in the B2B eCommerce space. The Power of 1%: A McKinsey study shows that just a 1% improvement in pricing can drive an average 11% boost in overall profits. Moving Beyond "Pricing Puberty": Most companies transition through cost-plus, competitor matching, value-based pricing, and A/B testing before realizing they need automated AI tooling to handle real-world market dynamics. Reinforcement Learning is the Game Changer: True dynamic pricing requires "intelligent perturbation"—small, automated price adjustments up and down outside of standard holiday cycles to gather rich data signal. B2B vs. B2C Realities: While retail pricing focuses heavily on Key Value Items (KVIs) and conversion rates, B2B pricing is infinitely more complex, highly opaque, and ultimately driven at the individual customer/buyer level. Nabeel outlines his unconventional path into the eCommerce world, starting as a quantitative developer in a hedge fund before pivoting to management consulting and big data implementations after the 2008 subprime crisis. A look at how dynamic pricing evolved from simple competitor scraping and shipping math to Amazon's sophisticated one-to-one individual SKU and user-level optimization models. Nabeel breaks down the common techniques merchants outgrow: Cost-plus pricing (ignores customer and market context). Competitor matching (treats your brand as a pure commodity). Value-based pricing (theoretically sound, but value shifts constantly). A/B testing (fails to account for time-based market movements in smaller sample sizes). Why Moksha AI couples its "Smart Pricing" tool, Price Perfect, with hand-held services like quarterly pricing workshops rather than just operating as a standard hands-off SaaS platform. The origin story of Moksha AI's free Shopify app, Bill or Bleed, which calculates exactly how much inflation or tariff-driven cost increases a merchant should pass to the customer vs. absorb internally. An in-depth look at why B2B pricing models can't rely on retail tactics like Known Value Items (KVIs) due to custom customer-level price lists, fewer data points, and highly opaque market behaviors. Nabeel maps out the strategic future for Moksha AI, including deeper bilateral integrations with inventory platforms for markdown management, and tracking alternate data on emerging platforms like TikTok Shop. Nabeel asks Jason why he chose to focus entirely on B2B consultancy. Jason breaks down why the ERP-driven, highly heterogeneous, and massively underserved nature of B2B tech stacks makes it the ultimate blue ocean for digital transformation. Website: PricePerfect.ai Nabeel Siddiqui on LinkedIn: Connect with Nabeel (Drop him a message to talk all things pricing strategy!) Key Takeaways, Timestamps & Chapter Markers [00:00] – From Quant Dev to eCommerce Innovator[00:04] – The Evolution of Dynamic Pricing[00:06] – The Four Stages of "Pricing Puberty"[00:10] – How Moksha AI and PricePerfect Differ[00:14] – Bill or Bleed: Protecting Profit When Input Costs Rise[00:19] – The Distinct Textbooks of Retail vs. B2B Pricing[00:25] – Upstream, Downstream, and Omnichannel Horizons[00:35] – Flipping the Script: The Allure of B2B Complexity⁠THE ECOMMERCE EDGE Podcast Home⁠

About

Welcome to THE ECOMMERCE EDGE Podcast (formerly At the Coalface). - THE ECOMMERCE EDGE brings you the very best in eCommerce, Omnichannel and Retail tech & trends. We cover key topics such as eCommerce Mentorship, B2B eCommerce and eCommerce technology. - With 23+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business.

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