Franchise Everything

Glenn Walford
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Let's talk about everything and anything in franchising! Inspiring with experiences and information from the coal face of the people behind the day-to-day of franchises in action. We unpack personal journeys in founding and leading franchises, but just as important, are the journeys of people who own and run one or multiple franchise locations. From fitness, to coffee, to lawns and everything in between, franchising is a buffet of business niches. And with that comes an even wider range of people and stories to talk to about what they do, and how they did it. And from the people who support franchises in every kind of way. Everyone has a story to tell, and you'll often be amazed when they tell it in this way!

  1. 2 days ago ·  Video

    Ep170 How Battery Zone Is Reinventing Battery Franchising in Australia with Charlie Carter

    Key Takeaways: How Battery Zone evolved from a single battery store into a growing franchise brand Why specialist battery retailers continue to thrive despite increasing competition The advantages of Battery Zone's hybrid franchise model for automotive businesses Why mobile roadside battery services represent the future of the business How Battery Zone trains and supports franchisees from day one Why centralised marketing and Google Ads are critical for franchise success Charlie Carter's vision for expanding Battery Zone across Melbourne before scaling nationally   TIMESTAMPS 0:00 Welcome and introduction to Charlie Carter founder of Battery Zone from the Melbourne Franchising Expo 0:26 What Battery Zone does and why specialist battery expertise is still in high demand 1:30 Building Battery Zone after identifying a gap in the battery retail industry 2:08 Why batteries are a growing industry driven by increasing demand and technology 3:20 Growing Battery Zone carefully while remaining a hands-on franchisor 4:30 Why Battery Zone is moving from retail stores to a hybrid franchise model 5:39 How automotive businesses can increase revenue by adding Battery Zone to unused floor space 6:07 The phone call that inspired the hybrid Battery Zone franchise model 7:32 Launching Battery Zone's new roadside battery franchise opportunity 8:22 Why Battery Zone is focusing on Melbourne before expanding across Australia 8:51 Franchise training support marketing and Google Ads managed by head office 10:29 Why ongoing customer follow-up and centralised marketing help franchisees succeed 11:09 Charlie Carter's vision for growing Battery Zone across Melbourne before national expansion   Battery Zone has built a reputation as a specialist battery retailer and roadside battery service, providing solutions for everything from cars and trucks to caravans, boats and smoke alarm batteries. In this episode of the Franchise Everything Podcast, Glenn Walford speaks with Charlie Carter, Founder of Battery Zone, about how years of industry experience helped him identify an opportunity to create a customer-focused battery business that has now evolved into a franchise model.   Charlie shares why Battery Zone is shifting from traditional retail stores to hybrid and mobile roadside franchises, allowing franchisees to reduce overheads while expanding their services. He also explains how comprehensive training, centralised Google marketing, and ongoing franchise support help franchisees build successful businesses, while outlining his strategy of perfecting the Melbourne market before expanding nationally.   Listen or Watch on; Spotify: https://tinyurl.com/44rxc242 Apple Podcasts: https://tinyurl.com/ms38yny3 Amazon Music: https://tinyurl.com/5duzrknb YouTube: https://youtu.be/xf4Q0sngzpY   Appear on our Podcasts HERE https://www.franchiseeverythingpodcast.com.au/

  2. 3 days ago ·  Video

    Ep169 How Transaction Insurance Reduces Risk for Franchise Buyers & Sellers with Paul Benjamin

    Key Takeaways: Why transaction insurance is becoming a game changer for Australian business sales How buyers and sellers can both benefit from additional protection during a business acquisition Why this insurance has traditionally only been available for large corporate mergers and why that's changing How the product can reduce financial risk and improve buyer confidence Why franchise businesses are particularly well suited to this type of protection How lenders, accountants, lawyers and business brokers can benefit from understanding this new solution TIMESTAMPS 0:00 Welcome from the Melbourne Franchising Expo and introduction to Paul Benjamin founder of Benjamin & Benjamin Insurance 0:40 Introducing a new transaction insurance product for buying and selling businesses in Australia 1:06 Why transaction insurance has traditionally only been available for business sales above $100 million 2:12 How warranty and indemnity insurance protects both buyers and sellers during a business sale 3:42 Why transaction insurance is particularly valuable for franchise businesses and resale transactions 4:13 How lawyers, brokers and insurers work together throughout the transaction process 5:35 Reducing transaction risk improving buyer confidence and supporting business finance approvals 6:02 Why this insurance product has only recently become available for Australian small and medium businesses 7:03 Making due diligence simpler while still protecting buyers from hidden risks 8:28 How claims are handled and why the policy provides confidence after settlement 9:56 Helping buyers protect significant investments and retirement savings when purchasing a business 11:18 Working with accountants lawyers brokers and the Franchise Council to bring the product to market 11:56 Final thoughts on how transaction insurance can improve business sales across the franchise industry   Buying or selling a business is a major financial decision, and in this episode of the Franchise Everything Podcast, Glenn Walford speaks with Paul Benjamin, Founder of Benjamin & Benjamin Insurance, about a new transaction insurance product now available for Australian small and medium-sized business sales. Previously only used in large corporate mergers and acquisitions, this solution is designed to reduce risk and provide greater confidence for both buyers and sellers throughout the transaction process.   Paul explains how transaction insurance can benefit franchise businesses by protecting investments, supporting finance approvals, and providing greater certainty after settlement. The discussion also highlights the important role of accountants, lawyers, brokers, and franchise advisers in bringing this innovative solution to market, making it a valuable episode for anyone involved in buying, selling, or advising franchise businesses.   Listen or Watch on; Spotify: https://tinyurl.com/y48b9bw7 Apple Podcasts: https://tinyurl.com/4cb5fkht Amazon Music: https://tinyurl.com/48mpjk2u YouTube: https://youtu.be/spCHggS7P9M   Appear on our Podcasts HERE https://www.franchiseeverythingpodcast.com.au/

  3. 6 days ago ·  Video

    Ep168 | Town & Country Pizza and Pasta: From Delivery Driver to Franchise Owner ft. Himanshu Gandhi

    Key Takeaways: How Himanshu went from delivery driver to franchise owner without ever working for anyone else Why choosing the business over buying a house paid off in two and a half years How he built community trust in a conservative Australian suburb through local sponsorship Why the four to nine evening model makes Town and Country a genuine lifestyle business What staying consistent for ten years with one brand can lead to TIMESTAMPS 00:00 Welcome and guest introduction Himanshu Gandhi franchise owner Town and Country Pizza and Pasta Lara Victoria 00:37 Arriving in Australia in 2016 as a Masters engineering student and starting as a delivery driver at Town and Country Geelong Waterfront 01:21 Rising through every role from delivery driver to kitchen hand pizza maker kitchen supervisor and store manager in just three years 06:14 Asking Joe Rossi if he was ready to own his own store after 10 years with the same employer 07:31 Buying an existing 13 year old store in 2023 and how visa conditions and timing aligned perfectly 07:55 Choosing to put savings into the business rather than a house and paying off the loan within two and a half years 09:47 Navigating years of visa uncertainty through COVID and the path to permanent residency 10:16 How Himanshu blended into the conservative Lara community by sponsoring local footy netball soccer and the RSL 11:54 Managing a team of 30 people and how rising through every role shaped his management style 12:20 Work culture in India versus Australia and why the lifestyle model here changed everything 13:20 Operating just four to nine in the evenings six days a week and why the lifestyle model suits his family 14:38 How central marketing is handled by Town and Country while Himanshu focuses on local community support 16:01 Plans for a second store in regional Victoria within 45 to 60 minutes drive and what consistency means for the next step 17:01 Stay consistent put your focus on hard work and the opportunity will come towards you   Himanshu Gandhi arrived in Australia in 2016 as a Masters engineering student with no plans to stay in hospitality. He took a delivery driving job at Town and Country Pizza and Pasta as a side hustle, and a decade later he owns one of the brand's stores in Lara Victoria. He has never worked for anyone else. His entire Australian career from delivery driver to kitchen hand, pizza maker, kitchen supervisor, store manager and now franchise owner has been with the same brand under the same managing director Joe Rossi.   He opens up about choosing to put his savings into the business instead of buying a house, paying off the loan in two and a half years, navigating years of visa uncertainty through COVID, winning over a conservative Australian community by sponsoring every local footy netball and soccer club he could find, and running a lifestyle friendly four to nine evening model with a team of 30. With permanent residency around the corner and a second store in his sights, his advice is simple: stay consistent, keep showing up and the opportunity will come to you.   Listen or watch on; Spotify: https://tinyurl.com/eht7545n Apple Podcasts: https://tinyurl.com/4azymket Amazon Music: https://tinyurl.com/3b9weanr YouTube: https://youtu.be/DncB5M3V1VU   Appear on our Podcasts HERE https://www.franchiseeverythingpodcast.com.au/

  4. 21 July ·  Video

    Ep167 | From Accountant to Kip McGrath Franchise Owner: A 10 Year Journey ft. Magdel Barnard

    Magdel Barnard did not plan to run a tutoring franchise. She was a chartered accountant with her own practice in South Africa, moved to New Zealand and went straight back into accounting.   Then a mum in the school playground told her something was wrong with her son's reading. The school reports said otherwise. The educational assessment did not. What followed was a tutoring course, a kitchen table classroom, a friend asking if her son could join in, and a phone call to Kip McGrath. That was ten years ago. She has never looked back.   In this episode of the Franchise Everything Podcast recorded at the Kip McGrath conference, Magdel shares what that decade actually looked like. Why switching from accounting to tutoring means giving up control of the outcome.    Why she tells every student to choose their hard now or face it later. Why she makes sure every child in her centre understands the financial sacrifice their parents are making to be there. And why no AI tool on the planet can replace a tutor who looks a struggling student in the eye and says I know you can do this.   0:00 Welcome and guest introduction Magdel Barnard franchise owner Kip McGrath Auckland New Zealand 0:50 Background as a chartered accountant in South Africa and the move to New Zealand 2:00 Taking a tutoring course specialising in dyslexia dyspraxia and dysgraphia to help her son 2:52 How helping her son led to contacting Kip McGrath and becoming a franchise owner 3:04 The emotional moment of finding out her son was struggling and the guilt that followed 5:00 How New Zealand's curriculum changes in 2025 are creating a new wave of students falling behind 7:05 Why the curriculum change is both an opportunity and a challenge for the business 8:17 How an accountant convinced Kip McGrath she was the right person to run a tutoring centre 10:28 The key difference between accounting and tutoring: success is no longer fully in her hands 11:23 Why AI can assist tutoring but can never replace human motivation and belief in a student 13:52 Choose your hard: the philosophy she uses with every student and parent 16:18 What a typical week looks like running Monday to Thursday afternoon sessions 17:24 The flexibility of franchise ownership compared to a corporate accounting career 18:12 The acceleration strategy: identifying the highest impact gaps rather than filling every one 19:24 Plans for multi-centre expansion and the challenge of finding passionate afternoon tutors    Franchise Recruitment Marketing - Appear on our Podcasts HERE    Listen or Watch on;   Spotify: https://tinyurl.com/75bewsvt Apple Podcasts: https://tinyurl.com/muzbxjrk Amazon Music: https://tinyurl.com/y2tzp6pp YouTube: https://youtu.be/b5UfvIw8uOM

  5. 13 July ·  Video

    Ep166 | How To Win Business Defining Tenders Ft. Joe Papiccio, Plumbing Bros Co-Founder

    Joe Papiccio is the co-founder of Plumbing Bros, a fast growing national trades franchise headquartered in Perth.   While his co-founder James Riddle leads the day to day franchise operations, Joe has carved out a specialised and highly valuable role within the business as the person responsible for winning the major tenders and contracts that provide Plumbing Bros franchise partners with guaranteed long term revenue streams.   In this episode of the Franchise Everything Podcast, recorded at the FCA Franchise Forum on the Gold Coast, Joe breaks down exactly how Plumbing Bros wins the major tenders that set their franchise partners up with guaranteed work for years.   0:00 Welcome and guest introduction Joe Papiccio co-founder of Plumbing Bros at the FCA Franchise Forum 1:00 What a tender is and how contractual work builds long term revenue for franchise partners 2:30 The difference between reactive maintenance and preventative maintenance in a tender contract 3:44 How the tender process works from subscription notifications to information sessions and submissions 5:35 What goes into a tender submission: methodology storytelling resources and pricing 7:19 Why some tenders are worth walking away from and the criteria for saying no 9:12 How AI tools like ChatGPT and NotebookLM have halved the time it takes to complete a tender 11:30 The full tender timeline from brief to evaluation to finalist interviews: six to eight weeks 12:30 What it feels like to win a business defining tender and why Joe calls himself a rainmaker 14:00 What happens when an incumbent fails to deliver and the tender comes back around 14:50 The key advice for winning tenders: competitive pricing honest storytelling and backing your systems   Franchise Recruitment Marketing - Appear on our Podcasts HERE   Listen or Watch on;   Spotify: https://tinyurl.com/4xvrhcua Apple Podcasts: https://tinyurl.com/t4v2ve4k Amazon Music: https://tinyurl.com/46cu58zw YouTube: https://youtu.be/zO8IGelXpOM

  6. 6 July ·  Video

    Ep165 How AI is transforming hospitality franchising ft. Joe Rossi, Town and Country Pizza and Pasta

    Joe Rossi is the managing director of Town and Country Pizza and Pasta, a 36 year old Victorian founded franchise brand with 14 high volume locations across Victoria and Western Australia.   A finalist at the FCA Awards for franchise innovation, Joe leads a business that blends traditional hospitality values with a genuinely tech forward approach to operations, training and customer experience.   In this episode of the Franchise Everything Podcast, recorded at the FCA Franchise Forum on the Gold Coast, Joe breaks down how Town and Country Pizza and Pasta is using AI not to replace hospitality but to strengthen it.   TIMESTAMPS   0:00 Welcome and guest introduction Joe Rossi managing director of Town and Country Pizza and Pasta 0:43 Town and Country Pizza and Pasta: a 36 year old brand with 14 locations across Victoria and Western Australia 1:23 The national growth strategy and what it means to be a traditional brand with a tech forward mindset 2:04 How technology evolved in the business before and through COVID and why the fundamentals of hospitality must not be lost 3:37 Why Town and Country focuses on high volume per location over simply chasing store count 4:24 How AI is being used for site selection training franchisees ordering forecasting and customer data analysis 5:38 How AI is reducing friction in the ordering process and improving the customer experience 6:09 How AI is being used in back of house to break down kitchen timeframes and improve efficiency 6:38 The AI powered hardware training product that delivers staff training with minimal human intervention 8:00 Why Town and Country has not changed its position on third party food delivery aggregators 9:16 Why growing deliberately and focusing on consistency is more important than rapid expansion 10:07 Why AI is being used to feed timeless hospitality values rather than replace them 10:46 Why human interaction will become more valuable not less in an AI driven world 11:18 Wrap up   Franchise Recruitment Marketing - Appear on our Podcasts HERE    Listen or Watch on; Spotify: https://tinyurl.com/3vbwvpef Apple Podcasts: https://tinyurl.com/bdhbfsu6 Amazon Music: https://tinyurl.com/yksjr4mh YouTube: https://youtu.be/sxnjRx3qX1Q

  7. 2 July ·  Video

    Ep164 How Trades Businesses Avoid Cashflow Traps Through Disciplined Accounts, with Nathan Hornby

    Nathan Hornby has spent 15 years in franchising and is now head of franchising at Plumbing Bros, one of Australia's fastest growing trades franchises. And they do something most people don't expect. They don't recruit plumbers. They recruit white collar franchise partners. People who can read a balance sheet, lead a team and actively grow a business in their community.   In this episode of the Franchise Everything Podcast, recorded at the Franchise Industry Awards Forum Day in Brisbane, Nathan breaks down the weekly reporting system implemented by CEO and co-founder James from day one, the three word framework of prioritisation, organisation and delegation, and why a record revenue month can still leave you cash flow negative.   If you run a trades business, manage a franchise network or just want to understand what disciplined cash flow management actually looks like in practice, this one is for you.   0:00 Welcome and guest introduction Nathan Hornby 0:27 What Plumbing Bros does and why it looks for white collar franchise partners 1:00 Why significant top line revenue does not always mean healthy cash flow 2:00 Working with franchise partners weekly to understand when money is actually coming in 2:44 How different payment terms across multiple daily jobs creates cash flow complexity 3:41 Training franchise partners in cash flow from entry level and ongoing weekly reporting 4:48 Weekly cash flow meetings and when Plumbing Bros insists on them 5:31 How to handle bad payers without damaging valuable client relationships 6:10 Weekly cash flow forecasting: non-negotiables, income expected and supplier bills 7:15 How invoicing delays can blow out payment terms from 30 to 90 days 8:09 The three words that drive the Plumbing Bros approach: prioritisation, organisation and delegation 9:06 Building an offshore admin and bookkeeping team to support franchise partners 10:24 The biggest cash flow challenge: is it sales volume or management of existing work? 11:07 Why a diverse payment portfolio is the real solution to cash flow stability 11:39 How Plumbing Bros differentiates itself through proactive cash flow management 12:17 Wrap up   Franchise Recruitment Marketing - Appear on our Podcasts HERE    Listen or Watch on;   Spotify: https://tinyurl.com/wwt5hs98 Apple Podcasts: https://tinyurl.com/2e9h4h65 Amazon Music: https://tinyurl.com/3rmus5ew YouTube: https://youtu.be/6HkuhmiJxjw

  8. 15 May ·  Video

    Ep163 From Hairdresser to Stellarossa Founder | Darren Schultz’s Coffee Franchise Journey

    In this episode of the Franchise Everything Podcast, host Glen speaks with Darren Schultz, co-founder of Stellarossa, at Stellarossa Coffee Headquarters in Brisbane.   Darren shares his journey from leaving school in Bundaberg and unexpectedly starting a hairdressing apprenticeship, to working in hospitality overseas, running his own salon, and eventually discovering the coffee industry through Brisbane’s Park Road cafe scene.    His early career shaped his customer service skills, resilience, and ability to connect with people, which later became essential in building franchise businesses.   The episode also explores how Darren launched Expresso Mobile Coffee, one of Australia’s early mobile coffee van franchise concepts, before going on to co-found Stellarossa in 2009. Darren explains the lessons learned from franchising, the importance of proving a business model before expanding, and how Stellarossa has grown into a recognised cafe franchise brand with around 25 locations, drive-through concepts, and international expansion plans including India and Sri Lanka.    0:00 - Welcome and guest introduction 0:56 - Why understanding the leaders behind franchise brands matters 2:40 - Trying a pre-vocational course and discovering what was out there 5:11 - The interview with the ex-Stefan salon team and the telephone role play 8:01 - Finding his groove and earning $51 a week as an apprentice 9:00 - Working in a men's fashion store and being rescued back into hairdressing 10:28 - Working in a bar cafe in Covent Garden and falling into hospitality 11:55 - Teaching water skiing and getting a job by chance in Greece 14:51 - Heading back to London a second time and landing a management role 17:48 - Coming home to Australia and a stint back in Bundaberg 19:42 - Reconnecting with Sam Canino and moving to Brisbane for hairdressing 22:08 - What hairdressing taught him about understanding franchise buyers today 23:06 - Running his own salon for 12 to 13 years and doing very well 27:27 - Park Road Milton as the epicentre of Brisbane coffee in the late 90s 30:43 - Pitching the concept to a head chef and launching Expresso Mobile Coffee 31:40 - Why mobile coffee had never been done in Australia before 34:32 - The challenge of getting coffee right in all climates from a mobile van 37:31 - Meeting lawyer Derek Sutherland and making the franchise agreements 39:26 - Buying out his business partner in 2007 and running Expresso with his wife 40:25 - Jonathan Payne coming on board as Expresso business partner 42:16 - The deal Darren made with Jonathan before taking him on as a partner 44:41 - Phil DiBella stepping back from the cafe concept due to wholesale client pressure 45:40 - Finding the name Stellarossa in an architectural magazine at the dentist 46:38 - Phil Cronin coming on as co-founder and how a 45 year friendship became a business 49:00 - Where Stellarossa is today with 25 stores and international expansion 51:26 - Drive-through Stellarossa stores and what is next for the brand 52:18 - Wrapping up and why knowing the leaders behind franchise brands matters   Franchise Recruitment Marketing - Appear on our Podcasts HERE Listen or Watch on; Spotify: https://tinyurl.com/23v877cp Apple Podcasts: https://tinyurl.com/39fnuwaz Amazon Music: https://tinyurl.com/yhx6m3kx YouTube: https://youtu.be/6HkuhmiJxjw

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About

Let's talk about everything and anything in franchising! Inspiring with experiences and information from the coal face of the people behind the day-to-day of franchises in action. We unpack personal journeys in founding and leading franchises, but just as important, are the journeys of people who own and run one or multiple franchise locations. From fitness, to coffee, to lawns and everything in between, franchising is a buffet of business niches. And with that comes an even wider range of people and stories to talk to about what they do, and how they did it. And from the people who support franchises in every kind of way. Everyone has a story to tell, and you'll often be amazed when they tell it in this way!

Information

  • Creator
    Glenn Walford
  • Years Active
    2023 - 2026
  • Episodes
    100
  • Rating
    Clean
  • Copyright
    © Copyright 2023 All rights reserved.
  • Show Website
    Franchise Everything

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