13 episodes

Welcome to The Pivot Pod, the place to help small business figure out what’s next when our normal way of living is thrown out the window.

Hosted by Frances Cook for the New Zealand Herald.

The Pivot Pod NZME

    • Entrepreneurship
    • 4.8, 4 Ratings

Welcome to The Pivot Pod, the place to help small business figure out what’s next when our normal way of living is thrown out the window.

Hosted by Frances Cook for the New Zealand Herald.

    The tourism company that says it’s stronger after Covid-19

    The tourism company that says it’s stronger after Covid-19

    Welcome to The Pivot Pod, where we'll figure out together what's next for small business. Hosted by Frances Cook, with a new expert on each episode. Today it's a tourism business that says the Covid-19 changes made their business better.

    Tourism has had one of the roughest rides through Covid-19.

    Every time it looks like they might catch a break, we end up going backwards again – with even the hopes for a bubble with Australia looking unlikely for now.

    But one tourism company has responded creatively. Elements World once fully relied on tourists, first with surf tours, then expanding into campervan rentals.

    Now they've tried out the courier business, and have opened up an automotive servicing workshop.

    On The Pivot Pod, founder Felipe Rebolledo said he now wouldn't go back to the way the business was before.

    If you have a question about this podcast, or a question you'd like answered in the next one, come and talk to me about it. I'm on Facebook here https://www.facebook.com/FrancesCookJournalist/ Instagram here https://www.instagram.com/francescooknz/ and Twitter here https://twitter.com/FrancesCook

    • 13 min
    How ethical business practices helped Chia Sisters become profitable

    How ethical business practices helped Chia Sisters become profitable

    Welcome to The Pivot Pod, where we'll figure out together what's next for small business. Hosted by Frances Cook, with a new expert on each episode. Today it's how ethics can go hand in hand with a profitable business.

    When push comes to shove, ethical business practices are often seen as a nice to have.

    It may be nice to do your bit for the world, but at the end of the day, the business has to survive.

    But who says that ethical practices actually get in the way of doing the best business?

    One New Zealand company says it doesn’t, and that even in the current tough times, their values are what’s actually helping them adapt.

    One The Pivot Pod I talked to Chloe and Florence van Dyke from Chia Sisters.

    We discussed how their business changed over lockdown, how the living wage and solar panels actually helped their business, and what they're hoping to try next.

    If you have a question about this podcast, or a question you'd like answered in the next one, come and talk to me about it. I'm on Facebook here https://www.facebook.com/FrancesCookJournalist/ Instagram here https://www.instagram.com/francescooknz/ and Twitter here https://twitter.com/FrancesCook

    • 22 min
    How to help your staff get the new skills needed post-Covid

    How to help your staff get the new skills needed post-Covid

    Welcome to The Pivot Pod, where we'll figure out together what's next for small business. Hosted by Frances Cook, with a new expert on each episode. Today it's upskilling staff for the necessary business changes.

    Any business is only as good as the people within it.

    So as many businesses look to adapt to the current situation, the people who work there will also need to shift, learning new skills and taking on new responsibilities.

    It all sounds good and ambitious, but can be quite difficult. It's stressful for both staff and employers if it’s not done well.

    So how can you make sure you’re doing it in a way that helps everyone get through the growing pains?

    On the latest episode of The Pivot Pod I talked to CompeteNZ CEO Fiona Kingsford.

    We discussed what types of skills are important at the moment, how to support staff when taking on new skills, and how businesses can start upskilling staff without wasting too much time or money.

    If you have a question about this podcast, or question you'd like answered in the next one, come and talk to me about it. I'm on Facebook here https://www.facebook.com/FrancesCookJournalist/ Instagram here https://www.instagram.com/francescooknz/ and Twitter here https://twitter.com/FrancesCook

    • 13 min
    How to make sure you get paid, as a small business owner

    How to make sure you get paid, as a small business owner

    Welcome to The Pivot Pod, where we'll figure out together what's next for small business. Hosted by Frances Cook, with a new expert on each episode. Today it's the tactics to get your invoice to the front of the queue.

    It’s one thing finding work in the current environment, but then the next hurdle is getting paid.

    It’s a constant pain point for small business that they can be seen as a lower priority. Often they're sent to the back of the queue when it comes time to paying invoices.

    As money gets tight it’s more important than ever to get paid on time. So what can you do about it?

    I talked to Xero New Zealand and Pacific Islands managing director Craig Hudson for The Pivot Pod.

    We discussed how fast is reasonable to expect to get paid, how you can have a constructive conversation with late payers, and how to decide when it's time to cut the working relationship.

    If you have a question about this podcast, or question you'd like answered in the next one, come and talk to me about it. I'm on Facebook here https://www.facebook.com/FrancesCookJournalist/ Instagram here https://www.instagram.com/francescooknz/ and Twitter here https://twitter.com/FrancesCook

    • 19 min
    From tours, to coffins, to home desks – how one NZ company changed everything

    From tours, to coffins, to home desks – how one NZ company changed everything

    Welcome to The Pivot Pod, where we'll figure out together what's next for small business. Hosted by Frances Cook, with a new expert on each episode. Today it's how one company changed its business so successfully, they're taking on more staff.

    Among the businesses knocked for six by Covid-19 is anything involving live events, or touring.

    Crowds? Travelling? Those are literally the worst things during a viral pandemic.

    With no idea what the timeline could be for normal returning around the world, these businesses are getting creative, with some already knee-deep in new ventures.

    Fiasco is one of them. Once producing the equipment for music tours, co-owner Joe Bradford watched in horror as major events, and the deals that went with them, shut down earlier this year.

    His response was to pull the team together and brainstorm what they could make using their most reliable production lines in case of ongoing border disruptions.

    At one point they even considered making coffins, before moving to work from home desks, and perspex shields for stores.

    But deciding what to change to was only the beginning of their challenges - then they had to make the new products successful.

    If you have a question about this podcast, or question you'd like answered in the next one, come and talk to me about it. I'm on Facebook here https://www.facebook.com/FrancesCookJournalist/ Instagram here https://www.instagram.com/francescooknz/ and Twitter here https://twitter.com/FrancesCook

    • 25 min
    Customers now want local focus, people-first approach from business

    Customers now want local focus, people-first approach from business

    Welcome to The Pivot Pod, where we'll figure out together what's next for small business. Hosted by Frances Cook, with a new expert on each episode. Today it's the new priorities from customers after the changes of Covid-19.

    Many of us have had more time to think during lockdown, sparking some realisations.

    You don’t have to look far to see people re-evaluating their priorities, talking about a new focus on what’s truly important to them, and ditching anything that doesn’t serve these new priorities.

    What this means is a new landscape for business in what customers want from them, both in the products they sell, and the way they work.

    Dentsu has produced some interesting research on exactly this, so Rachel Anderson-Cormack joined me on The Pivot Pod to talk about it.

    We discussed the changes in what people want to buy, the values they now want to see from businesses, and why small business is particularly well-placed to take advantage of these changes.

    If you have a question about this podcast, or question you'd like answered in the next one, come and talk to me about it. I'm on Facebook here https://www.facebook.com/FrancesCookJournalist/ Instagram here https://www.instagram.com/francescooknz/ and Twitter here https://twitter.com/FrancesCook

    • 16 min

Customer Reviews

4.8 out of 5
4 Ratings

4 Ratings

Clare Stephanie ,

Excited

I’m really excited for this very timely pod cast.

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