27 episodes

Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. 
Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. 
In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.

The Westminster Tradition The Westminster Tradition

    • Government
    • 5.0 • 1 Rating

Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. 
Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. 
In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.

    The Royal Commission we should have? The 2013 Essendon Football Club supplements scandal

    The Royal Commission we should have? The 2013 Essendon Football Club supplements scandal

    “Lack of good governance is why good people did bad things at Essendon Football Club”. So says Lindsay Tanner, former Minister for Finance, and President of the Essendon Football Club from 2015.

    In this mini-series, Caroline tries to convince us there are lessons for public servants from the Essendon Football Club supplement scandal in 2013.

    In this episode, we talk about what happened in Essendon itself. The dangers of charismatic new leaders, new brooms through an organisation, and a failure to take controls and risk management seriously.

    Referenced in this episode:
     Lindsay Tanner ‘Governance lessons from the Essendon scandal’The Long Haul podcast, Episode Two: Inside the Blackest DayZiggy Switkowski report into failures of governance at Essendon Football ClubDr Bruce Reid letter to Essendon Football Club about his concerns about the supplement regimeIntro grab is Lindsay Tanner, Governance lessons from the Essendon scandal.

    Outro grab is Nathan Lovett-Murray and Emma Murray, The Long Haul podcast, Episode Two: Inside the Blackest Day.


    Now for some appropriately bureaucratic disclaimers....

    Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.

    Nothing we say should be taken as representing the views of the Government or our employers.

    While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

    If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.

    Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

    Thanks to PanPot audio for our intro and outro music.

    'Til next time!

    • 34 min
    Sue Vardon AO, inaugural CE of Centrelink: On learning while in the job

    Sue Vardon AO, inaugural CE of Centrelink: On learning while in the job

    In the second of two follow ups to her interview at the end of 2023, Sue Vardon dives deep on her commitment to training Centrelink staff, including the establishment of an in-house Registered Training Organisation (RTO).
    Now for some appropriately bureaucratic disclaimers....

    Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.

    Nothing we say should be taken as representing the views of the Government or our employers.

    While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

    If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.

    Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

    Thanks to PanPot audio for our intro and outro music.

    'Til next time!

    • 37 min
    Sue Vardon AO, inaugural CE of Centrelink: On lawyers

    Sue Vardon AO, inaugural CE of Centrelink: On lawyers

    In the first of two follow ups to her interview at the end of 2023, Sue Vardon returns to share her thoughts on the dangers for Senior Executives who outsource considerations of legality to the lawyers.
    Now for some appropriately bureaucratic disclaimers....

    Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.

    Nothing we say should be taken as representing the views of the Government or our employers.

    While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

    If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.

    Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

    Thanks to PanPot audio for our intro and outro music.

    'Til next time!

    • 27 min
    'Do it now, get it right later': payment (in)accuracy in Centrelink - setting the stage for Robodebt

    'Do it now, get it right later': payment (in)accuracy in Centrelink - setting the stage for Robodebt

    Centrelink is not alone in having a push and pull between the investment required to get it right up front, versus the convenience of fixing things up later.

    We discuss the old chestnut 'fast, cheap, good - pick two' , and the less obvious costs of running lean - whether in pandemic preparedness, strategic policy capacity, workforce burnout.

    Finally, Danielle proposes an end to end definition of efficiency, that captures costs we move to other parts of government, or end up paying later on.


    ANAO Report on Accuracy and Timeliness of Welfare Payments (2023)The UK Covid Inquiry PodcastIntro grab from Sue Vardon AO Bonus Episode.


    Now for some appropriately bureaucratic disclaimers....

    Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.

    Nothing we say should be taken as representing the views of the Government or our employers.

    While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

    If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.

    Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

    Thanks to PanPot audio for our intro and outro music.

    'Til next time!

    • 31 min
    Mr Bates v Post Office part 4 - the roll out of Horizon

    Mr Bates v Post Office part 4 - the roll out of Horizon

    If you knew your IT system was unreliable, wouldn't you keep some manual checks to make sure it doesn't go wrong? Not if you're Post Office, and desperately looking for savings. Especially if you've just lost your biggest revenue source, in the form of the Benefits Agency and the cash in the tills it provides.

    In the final episode of our first (but not last!) mini-series on the Post Office scandal, we examine how the Post Office 'forgot' what it knew about Horizon's unreliability, and then removed key guard rails that might have prevented false prosecutions.


    Opening grab from Mr Stevens KC (Counsel Assisting the Inquiry) and Kathryn Parker (former Post Office training), 13 January 2023.
    Subsequent grab from Mr Beer KC (Counsel Assisting) and Susan Harding (former Post office Business Process Architect), 22 February 2023.

    For thorough and detailed coverage of the Post Office Scandal, start with the reporting of Nick Wallis, including his BBC podcast, the Great Post Office Trial.
    Now for some appropriately bureaucratic disclaimers....

    Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.

    Nothing we say should be taken as representing the views of the Government or our employers.

    While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

    If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.

    Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

    Thanks to PanPot audio for our intro and outro music.

    'Til next time!

    • 33 min
    Mr Bates v Post Office part 3 - accepting a lemon

    Mr Bates v Post Office part 3 - accepting a lemon

    Despite hundreds of technical issues and continuing delays in meeting quality requirements, in January 2000, Post Office Board accepted the Horizon IT system as its own.

    In this episode, we discuss how hard it is to say 'stop' in the middle of a game of whack-a-mole of problem fixing, especially when there are institutional incentives to keep going.

    We also have strong feelings about the idea of 'minimum viable products' where the delivery of social services - and the founding of prosecutions - are concerned.

    Opening grab from Mr Stevens KC (Counsel Assisting the Inquiry) and Stuart Sweetman (former Managing Director of Post Office Counters Limited), 17 November 2022.
    Subsequent grab from Mr Jeremy Folkes (former Infrastructure Assurance Team Leader, Horizon Programme, Post Office Counters Ltd) and Mr Beer KC (Counsel Assisting),  17 November 2022.

    For thorough and detailed coverage of the Post Office Scandal, start with the reporting of Nick Wallis, including his BBC podcast, the Great Post Office Trial.


    Now for some appropriately bureaucratic disclaimers....

    Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.

    Nothing we say should be taken as representing the views of the Government or our employers.

    While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

    If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.

    Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

    Thanks to PanPot audio for our intro and outro music.

    'Til next time!

    • 28 min

Customer Reviews

5.0 out of 5
1 Rating

1 Rating

Annie Auckland ,

Lessons on how NOT to manage a govt dept

This podcast is like a serial killer murder mystery except the murderers are senior bureaucrats of Robodebt govt dept and the victims are Australian tax payers who’ve received welfare at some point. Entertaining and lighthearted lessons on piss poor project mgmt ☠️

Top Podcasts In Government

Americast
BBC Radio
Unclassified: NZ Defence Force
New Zealand Defence Force
Parliament - Live Stream and Question Time
RNZ
The Real Story
BBC World Service
HARDtalk
BBC World Service
Strict Scrutiny
Crooked Media

You Might Also Like

The Party Room
ABC listen
7am
Schwartz Media
Australian Politics
The Guardian
Democracy Sausage with Mark Kenny
The Australian National University
Law Report
ABC listen
Full Story
The Guardian