Future-Proofing Work With AI and Smarter Tech

Donna Herbel, Founder of Blue Phoenix Learning and Co-Founder and COO at Savii, joins us to share how technology and AI empower frontline teams, preserve institutional knowledge and shape confident leaders. Drawing on decades of experience in hospitality training and leadership development, Donna highlights how organizations can turn chaos into clarity through practical strategies, people-first leadership and the right tech.

Key Takeaways:

(01:43) Understand where opportunities exist but remain untapped, focusing on improvements that can drive better outcomes.

(03:16) Use technology to manage repetitive and administrative tasks, allowing people to concentrate on work that creates a deeper impact.

(05:33) Technology delivers timely, accessible information at the point of need, enabling confident decisions and reducing reliance on memory or guesswork.

(08:10) Build confidence for employees by offering tools and systems that allow them to learn, adapt and perform without unnecessary pressure.

(10:12) Prevent the loss of valuable talent by ensuring technology supports operational processes, enabling people to focus on leadership and relationship-building skills.

(14:23) Provide leaders with just-in-time guidance and proven approaches to handle complex conversations and challenges with greater confidence.

(20:17) Capture and preserve organizational knowledge by using modern tools to document, repurpose and share the expertise of experienced individuals.

(25:51) Regularly evaluate established practices to determine what remains effective and where new approaches can drive improved efficiency and outcomes.

Resources Mentioned:

Donna Herbel

https://www.linkedin.com/in/donnaherbel/

Savii | LinkedIn

https://www.linkedin.com/company/saviico/

Savii | Website

https://savii.ai/lets-talk/

Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Descript

https://web.descript.com/

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