Practice Partners Podcast

Ami Assigal & Zac Pandur
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Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business.Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring!'We partner you in your Healthcare Business'

  1. 4 DAYS AGO

    #70 - Leadership Avoidance - The Cost of Dodging Responsibility

    Send us your enquiry or question directly! Leadership avoidance is rarely loud. It is quiet. Subtle. And often disguised as being “too busy”, “too nice”, or “waiting for the right time”. In this episode of the Practice Partners Podcast, Ami and Zac unpack the uncomfortable but common reality of leadership avoidance in general practice. We explore: What leadership avoidance actually looks like in day-to-day clinic operationsWhy even experienced practice owners and leaders fall into avoidance patternsHow avoiding difficult conversations, decisions, and accountability quietly stalls growthHow leadership avoidance impacts team culture, performance, and retentionAlong the way, we draw on real-world scenarios from inside clinics and, yes, have a bit of a rant about how leadership avoidance ultimately costs practices time, money, and peace of mind. If you are a Practice Owner, Practice Manager, GP Lead, or Senior Team Member who knows something is being avoided but has not quite named it yet, this episode will hit close to home. Leadership does not get easier when it is delayed. It just gets more expensive. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    34 min

  2. 2 FEB

    #69 - Day In The Life of an Admin Leader

    Send us your enquiry or question directly! Leadership is not a title. It is what happens between the phone ringing, the appointment book filling, the team asking questions, and the quiet decisions no one sees. In this episode of the Practice Partners Podcast, Josie takes our listeners inside a real day in the life of an Admin Leader in general practice and we officially welcome Josie into her new role. We unpack: What the Admin Leader role actually looks like day to dayThe balance between front desk leadership and operational accountabilityHow admin leaders influence flow, culture, and patient experienceThe difference between being busy at reception and leading a teamCommon challenges admin leaders face and how to manage them effectivelyWe also talk honestly about: Stepping up into leadership from within the admin teamSetting expectations without losing approachabilitySupporting the practice manager and clinical teamWhy strong admin leadership is critical to a well-run clinicThis episode is for receptionists considering their next step, admin leaders finding their feet, and practice owners who want to better understand the role that keeps everything moving. Admin leadership is not glamorous. But when done well, it changes everything. Welcome to the role, Josie. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    54 min

  3. 26 JAN

    #68 - Part Two - IT Overhaul with Jeff Hawkes

    Send us your enquiry or question directly! Part 2 of our IT Overhaul series focuses on the future of the industry — not fear, not hype, just practical foresight. We unpack:  • Where healthcare IT is heading  • What practices need to future-proof now  • How leaders should be thinking about security, systems, and scale  • Why proactive planning beats reactive fixes every time If you want guidance beyond the episode, Jeff and the team at Your IT Desk are more than happy to jump on a call and talk it through. Your IT Desk - Your Workspace, Securely Managed   🎙 Listen Now. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    28 min

  4. 19 JAN

    #67 - Part One - IT Overhaul with Jeff Hawkes

    Send us your enquiry or question directly! IT in general practice isn’t just “having a server that works.” It’s compliance. It’s disaster recovery. It’s planning for the worst before the worst happens. In Part 1 of our IT Overhaul series, we unpack:  • IT compliance in general practice  • Disaster recovery & business continuity  • On-site vs off-site servers  • Server ownership & infrastructure decisions  • Why “set and forget” IT is a myth If you’re a practice owner or PM, this is essential listening. Stay tuned for episode 68, part two of the IT overhaul for more information.  Jeff and his team are happy to take a call or chat with you for advice and insight: Your IT Desk - Your Workspace, Securely Managed 🎧 Available now. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    32 min

  5. 12 JAN

    #66 - Happy New Year - Welcome to 2026

    Send us your enquiry or question directly! A new year does not mean a clean slate. It means another opportunity to lead better, plan smarter, and run stronger healthcare businesses. In this episode, we step into 2026 with intention (and with hype). Not with unrealistic resolutions. But with practical focus on what clinics actually need to prioritise this year. We unpack: Why Quality Improvement must move from “tick-box” to meaningful changeUsing QI data to drive real practice improvements, not just accreditation complianceThe role of structured staff appraisals in retention, accountability, and growthFinancial forecasting and how small operational and financial changes compound into major business outcomesThis is not about doing more. It is about doing the right things, consistently. If you are a Practice Manager, Owner, GP, Nurse Lead, or Operations Leader, this episode is your reminder that improvement does not start with software, funding, or policy changes. It starts with leadership decisions. Welcome to 2026. Let’s run practices with purpose. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    33 min

  6. 5 JAN

    #65 - Rejections, Rejections, Rejections (insert facepalm)

    Send us your enquiry or question directly! In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP. Clinics are delivering the service. Nurses are doing the work. The patients benefit. And yet… the rejections keep rolling in. And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution. So what should happen? We dive into: • Why 965 and 967 rejections occur (and why they’re so costly) • The operational and financial impact on clinics • Why leaders and PM's must come prepared with a plan - not panic • The importance of forethought, strategy, and understanding business risk • How to proactively navigate Medicare changes instead of reacting to them • A mindset shift: If we’ve delivered a service, we deserve to seek payment for that service. This episode is a call-out and a call-up; If you’re a PM, owner, nurse lead, or operational leader - it’s time to stop being blindsided and start thinking like a business. P.s. we apologise in advance about the rant. We hope that this episode help's push you in the right direction to avoid rejections at all costs! Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    28 min

  7. 29/12/2025

    #64 - Owners and Leaders... Without Ego

    Send us your enquiry or question directly! In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego. Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, conversations, and culture… often without us noticing. And when it does, it derails trust, blocks growth, and creates an undercurrent that everyone feels but no one says out loud. We unpack:  • Why ego shows up in owners and leaders (even the well-intentioned ones)  • How ego damages team culture, communication, and psychological safety  • Real examples from the field (yes… we’ve all been there)  • Practical tools to lead with clarity, humility, and self-awareness  • How to build a culture where leadership isn’t about power — it’s about people If you’re ready to lead stronger, communicate better, and build a team that actually wants to follow you, this episode is your reset. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    36 min

  8. 22/12/2025

    #63 - Part Two - Essential Eight with Jeff Hawkes (Your IT Desk)

    Send us your enquiry or question directly! In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses. In this follow-up episode, the focus shifts to the next set of Essential Eight controls, unpacking how they apply in real-world practice operations, where clinics commonly fall short, and what leaders should be prioritising to strengthen IT compliance and cyber resilience. This episode covers: Additional Essential Eight controls explained in plain EnglishPractical IT and cyber risks facing general practiceWhy IT governance is a leadership responsibility — not just an IT issuePassword Management - LastPass (#1 Password Manager & Vault App with Single-Sign On & MFA Solutions - LastPass)A valuable listen for practice owners, managers, and operational leaders who want to better understand cyber risk, compliance, and how to protect their practice in an increasingly digital healthcare environment. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    37 min
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About

Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business.Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring!'We partner you in your Healthcare Business'

Information

  • Creator
    Ami Assigal & Zac Pandur
  • Years Active
    2025 - 2026
  • Episodes
    72
  • Rating
    Explicit
  • Copyright
    © 2026 Practice Partners Podcast
  • Show Website
    Practice Partners Podcast