The Business Fix

Josh Troche and Chrissy Myers

Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today. Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you're in service industries or product development, with 10 or 150 employees, you'll gain valuable insights to improve your business.  This isn't your typical dry business podcast. Chrissy and Josh bring a conversational, down-to-earth approach to the critical aspects of building a thriving business.  Follow us on social media or visit thebusinessfix.com for more resources and to connect with our community. Let's fix your business together!

  1. 1 DAY AGO

    Why Your Hybrid Work Model Is Failing (And How to Fix It Fast)

    Send us Fan Mail Hybrid work isn’t broken… your leadership systems might be. In this episode of The Business Fix, Josh and Chrissy tackle one of the most misunderstood challenges in modern business: the hybrid work model. While many companies blame remote employees for lack of productivity, the reality is far different and far more fixable. If you’ve ever thought: “My team just isn’t working unless I can see them”“Remote employees are harder to manage”“We need everyone back in the office to perform”This episode is for you. Josh and Chrissy break down why hybrid environments fail and it has nothing to do with where your employees are working. Instead, it comes down to three critical factors that every business owner and manager must get right: 👉 Trust – If you don’t trust your team, why did you hire them? 👉 Training – Most leaders are trained to manage presence, not performance 👉 Tracking – If you’re measuring activity instead of outcomes, you’re already losing They also dig into: Why “back-to-office mandates” are often a leadership failure not an employee issueThe dangerous illusion that visibility equals productivityHow poor systems not remote work create disengaged teamsWhy monitoring software is NOT the solution (and what to do instead)The truth about proximity bias and promotions in hybrid workplacesHow to build a results-driven culture that actually worksThis episode is packed with real talk, practical insights, and a no-BS framework to help you fix your hybrid model the right way without micromanaging your team or sacrificing performance. If you’re a business owner, executive, or manager trying to navigate hybrid or remote work, this is a must-listen. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    47 min
  2. 29 APR

    The Competition Paradox: When Winning Hurts Your Team

    Send us Fan Mail Is competition helping your team grow or quietly tearing it apart? In this episode of The Business Fix, Josh and Chrissy tackle The Competition Paradox, the delicate balance between driving performance and maintaining a healthy, collaborative culture. Because here’s the truth: competition isn’t the problem… misaligned competition is. They break down why so many businesses unintentionally create toxic environments where employees compete against each other instead of winning together. From leaderboard obsession to burnout, and from hidden information to lack of psychological safety, this episode uncovers the real cost of getting competition wrong. You’ll learn how to build a culture where high performance and teamwork actually reinforce each other not compete for attention. 🔑 What You’ll Learn: The 3 C’s of Competitive Culture: Competition, Collaboration, and ConfidenceWhy incentive structures shape behavior more than leadership speechesHow competition turns into comparison, concealment, and caution (and how to stop it)The hidden dangers of leaderboards and individual-only rewardsHow to create psychological safety without lowering performance standardsWhy your top performer today could be your biggest flight risk tomorrowIf you’re a business owner or manager trying to build a high-performing team without sacrificing culture, this episode is for you. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    47 min
  3. 22 APR

    Coach, Correct, or Cut? The Leadership Decision You're Avoiding

    Send us Fan Mail Are you holding onto employees too long… or letting them go too quickly? In this episode of The Business Fix, Chrissy and Josh break down one of the toughest decisions every business owner and manager faces: when to coach, when to correct, and when it’s time to cut someone loose. Using real-world leadership insights (and a few hilarious sports analogies), they unpack how to identify whether an employee has a skill gap, behavior gap, or will gap and why getting this wrong can quietly destroy your team culture. You’ll learn why: “Being nice” as a leader often creates dysfunctionHope is NOT a strategy when managing peoplePoor performance isn’t always the employee’s fault it might be yoursKeeping the wrong person can push your best people out the doorChrissy introduces a simple but powerful framework: 👉 If they can’t → coach 👉 If they can but won’t consistently → correct 👉 If they can, won’t, and don’t align → cut The conversation also dives into: How unclear expectations sabotage performanceWhy leaders must take accountability before blaming employeesThe real meaning of psychological safety (and what it’s NOT)How favoritism and inconsistency create legal and cultural riskWhy high performers leave when standards aren’t enforcedIf you’ve ever struggled with tough personnel decisions or avoided them altogether, this episode gives you the clarity and confidence to lead with consistency, accountability, and care. Listen now and start making better leadership decisions today. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    51 min
  4. 15 APR

    Psychological Safety Isn’t Coddling: It’s Your Biggest Performance Advantage

    Send us Fan Mail If you think psychological safety is “soft,” “coddling,” or just another HR buzzword… this episode will challenge everything you believe about leadership. In this episode of The Business Fix, Josh and Chrissy break down why psychological safety isn’t about making employees comfortable, it's about making it safe to tell the truth. And if your team can’t tell you the truth, your business is already at risk. They unpack how old-school leadership styles like “suck it up” or leading with fear actually create hidden operational problems that cost your business time, money, and trust. You’ll learn why teams that don’t feel safe don’t stop having opinions they just move them outside the room… leading to the infamous “meeting after the meeting,” slower decisions, and fragmented execution. This episode dives deep into: The real definition of psychological safety (and why most leaders get it wrong)The 3 S’s of high-performance culture: Speak-Up Culture, Strong Standards, and Scalable SystemsHow fear-based leadership creates silence, side conversations, and organizational slowdownWhy hiding mistakes is one of the most expensive patterns in businessHow leaders can operationalize psychological safety to improve performance and profitabilityThe connection between psychological safety, innovation, and business growthIf you want a high-performing team that moves fast, solves problems early, and actually tells you what’s going on, this is a must-listen. 💡 Key takeaway: Psychological safety isn’t about feelings, it’s about the flow of information. And the faster truth travels, the faster your business performs. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    45 min
  5. 8 APR

    50 Episodes Later: How The Business Fix Started and Where We’re Headed

    Send us Fan Mail In this special 50th episode of The Business Fix, Chrissy and Josh celebrate a huge milestone with you: one year and fifty episodes of real, practical conversations for business owners and leaders. This episode is part reflection, part origin story, and part look ahead. Chrissy and Josh share how the podcast started in a surprisingly organic way, why their very different leadership backgrounds make the show work, and what they’ve learned after a year of talking through culture, communication, team management, leadership psychology, operations, and business growth. They also unpack a powerful summary generated from their past episodes: clarity, consistency, and care. From “the sweaty ten-minute conversation” to working on the business instead of always in it, this conversation highlights the themes that have resonated most with leaders trying to build healthier teams and stronger companies. You’ll hear how Chrissy’s people-first, psychologically safe leadership style balances Josh’s operational, direct, accountability-driven approach and why that intersection is exactly what helps leaders find practical solutions. They also revisit some of the biggest lessons from the first 50 episodes, including the danger of culture killers, the busyness trap, and promoting great doers into bad managers. If you’re a small business owner, manager, or leader trying to create a better workplace without the fluffy nonsense, this episode is a great place to jump in. It’s honest, funny, reflective, and packed with the kind of lessons that come from lived experience...not theory. In this episode:  How The Business Fix got started  Why Chrissy and Josh approach leadership differently  The leadership themes that keep showing up across 50 episodes  Why “to be clear is to be kind” keeps winning  What’s next for the podcast, content, and speaking Thanks for being part of the first 50. Now let’s get to the next 50. Have a leadership challenge, people problem, or culture issue you want covered on a future episode?  If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    40 min
  6. 1 APR

    Why Employees Ignore Your Mission Statement

    Send us Fan Mail Most mission statements sound great in the boardroom and die a slow death in the break room. In this episode of The Business Fix, Chrissy and Josh break down why employees don’t buy into most mission statements or core values and why so many of them end up as nothing more than corporate wallpaper. They unpack the real reasons mission statements fail, how leadership behavior destroys credibility, and why employees care a whole lot more about what leaders do than what’s printed on a poster. You’ll hear the difference between a mission that guides behavior and one that just looks pretty on the wall. Chrissy introduces the Three A’s of a Dead Mission Statement: Authenticity, Alignment, and Application, while Josh explains how to make a mission operational instead of ornamental. Together, they show business owners and managers how to connect the company mission to daily work, hiring, accountability, customer experience, and team engagement. They also dig into the gap between marketing promises and operational reality, why simple beats clever every time, and how to build a mission employees can actually remember, repeat, and believe in. Along the way, they call out fluffy corporate language, share examples from major brands, and give practical ways to test whether your mission statement is helping your culture—or quietly hurting it. In this episode, you’ll learn:  Why employees ignore mission statements that feel fake  How leadership behavior shapes buy-in more than words  The Three A’s: Authenticity, Alignment, and Application  The Three T’s: Translate, Tie, and Teach  Why “simple, specific, and shared” beats polished fluff  How to audit whether your mission actually affects decisions  Why internal communication has to come before external marketing If your mission statement wouldn’t survive the coffee shop test, this episode is for you. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    44 min
  7. 25 MAR

    How CEOs Build Managers Who Actually Scale a Business

    Send us Fan Mail As your business grows, something unexpected happens: you stop leading employees and start leading leaders. And if you’re not prepared for that shift, your company can quickly fall into what we call “Middle Management No-Man’s Land”—where vision gets lost, communication breaks down, and culture starts drifting. In this episode of The Business Fix Podcast, Josh and Chrissy tackle one of the biggest challenges business owners face as they scale: how to lead the people who lead your business. If you're stuck in the $5M–$10M growth phase, chances are your management layer is either your biggest asset—or your biggest bottleneck. In this conversation, we break down what it actually takes to develop strong leaders inside your company without falling into micromanagement or culture chaos. You'll learn: • Why the CEO must evolve from “Chief Everything Officer” to Visionary • The Empowerment Paradox and why leaders must be allowed to fail • How to prevent managers from becoming the hero bottleneck in your organization • The Three A’s of Authentic Authority: Alignment, Autonomy, and Accountability • Why being a “nice manager” can quietly destroy culture • The Three C’s of Manager Courage: Clarity, Consistency, and Consequence • How to use Leading by Exception instead of micromanaging your managers • Why shared success metrics prevent departmental silos • The operational signals that tell you whether a manager is building systems—or just putting out fires Chrissy also introduces the concept of being a “Manager of One”—because before a leader can manage a team, they must first learn how to manage their own time, energy, and capacity. Josh brings the operational lens with practical tools like the Leader’s Dashboard, the Firefighter Audit, and how to structure meetings with managers so you're removing friction instead of creating it. If you want your organization to scale without burning out your leadership team, this episode will give you the framework to build leaders who multiply success instead of centralizing it. 💡 Key Takeaway:  If your “second story” managers are unstable, the issue isn’t the roof—it’s the foundation. Leaders must be developed with the right systems, values, and accountability structures in place. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    36 min
  8. 18 MAR

    When Growth Breaks Culture: The Scaling Trap Founders Miss

    Send us Fan Mail Growth is supposed to feel like success… so why does it so often make a business feel heavier, harder, and less connected? In Episode 47 of The Business Fix, Josh and Chrissy dig into one of the most painful surprises founders and leaders face: growth doesn’t automatically strengthen your company. It often exposes everything you haven’t built yet. This episode breaks down why culture starts to crack when companies scale too fast, why adding people without adding structure creates friction, and how leaders accidentally sabotage the very business they’re trying to grow. You’ll hear the Three D’s of the Scaling Trap: Dilution - when rushed hiring waters down values and alignmentDelegation Gaps - when strong doers become weak managers overnightDistortion - when the founder’s message gets lost because culture was never documented and reinforcedJosh and Chrissy also unpack what scaling stress looks like in the real world: hidden manual workflows, outdated SOPs, communication breakdowns, overworked teams, and marketing promises that operations can’t actually deliver. They also hit the hard truths around panic hiring, retrofitting systems after growth has already started, and the founder becoming the bottleneck that keeps the business stuck. This episode is for small business owners, founders, CEOs, and managers who are growing fast and wondering why success suddenly feels chaotic. If your culture feels shaky, your managers feel stretched, or your team is feeling the squeeze, this conversation will help you stabilize before you add the next floor to the house. You’ll walk away with practical takeaways on: hiring without desperationdeveloping leaders before promoting themdocumenting how decisions get madeovercommunicating vision during growthkeeping culture strong when the workload increasesIf this episode hits home, share it with another business owner or manager who’s in the middle of a growth spurt. And let us know: what part of scaling has been hardest on your culture? If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    38 min

About

Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today. Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you're in service industries or product development, with 10 or 150 employees, you'll gain valuable insights to improve your business.  This isn't your typical dry business podcast. Chrissy and Josh bring a conversational, down-to-earth approach to the critical aspects of building a thriving business.  Follow us on social media or visit thebusinessfix.com for more resources and to connect with our community. Let's fix your business together!

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