30 episodes

This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]

Customer Centric Retailing Podcast Anil Patel

    • Business
    • 5.0 • 2 Ratings

This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]

    Exciting Trends in Retail With Barbara Thau

    Exciting Trends in Retail With Barbara Thau

    Our special guest, Barbara Thau, joins us to discuss exciting trends in retail with an emphasis on experiential shopping and customer loyalty. 


    How can retailers best leverage social commerce? What loyalty trends are successful in keeping customers engaged? How can retailers best employ technology to delight customers?

    We ask these questions and more of our special guest, Barbara Thau, senior features editor for CO by the US Chamber of Commerce. As a senior features editor, Barbara often views the retail industry from above, observing the trends as they occur. Right now, it’s all about the experience that retailers are able to provide to their customers, taking it a step beyond purchase and focusing on loyalty.

    • 33 min
    What Makes For Remarkable Retail With Steve Dennis

    What Makes For Remarkable Retail With Steve Dennis

    Our special guest, Steve Dennis, joins us to discuss the importance of centering all operations around the customer and eliminating cumbersome silos in order to enable a frictionless experience.


    What are some of the ways that you think retailers can re-imagine their store layouts to accommodate modern buying behaviors? How should retailers approach measuring success for physical retail? What is Steve’s message for retailers that continue to be resistant to change?

    We ask these questions and more of our special guest, Steve Dennis, Founder of SageBerry Consulting, retail guru, and best-selling author. Steve talks about the importance of centering all operations around the customer and eliminating cumbersome silos in order to enable a frictionless experience. He brings a pragmatic view to the current retail landscape and what it takes to survive and thrive.

    • 39 min
    What Does Post-Pandemic Success In Retail Look Like With Greg Buzek

    What Does Post-Pandemic Success In Retail Look Like With Greg Buzek

    Our special guest, Greg Buzek, joins us to discuss how retailers can prepare for the post-pandemic retail landscape. 


    What were the major factors that influenced retail success in the pandemic? What sorts of tools and technologies should retailers continue to invest in after the pandemic has completely waned? How can the little guy keep up?

    We ask these questions and more of our special guest, Greg Buzek, founder and co-CEO of Omni Talk, Founder and President of IHL Group and one of the Founders of the Retail Orphan Initiative. Greg’s professional background provides him with a unique view into the retail industry, one that focuses on the data and technology needed in order to provide the best experience possible for the consumer. He is also one of the founders of the Retail Orphan Initiative, a wonderful charitable organization that you can get involved in at www.retailROI.com.

    • 38 min
    5 Retail Trends With Chris Walton

    5 Retail Trends With Chris Walton

    Our special guest, Chris Walton, joins us to discuss the five major trends poised to disrupt the retail industry.


    What is necessary to make micro fulfillment work? How is computer vision set to shake up the retail industry? Are the big retailers going to completely monopolize the market in the years to come? How can retailers win at social commerce? 

    We ask these questions and more of our special guest, Chris Walton, founder and co-CEO of Omni Talk, one of the fastest-growing blogs in retail. Chris is carefully watching as the retail industry evolves, and he sees the trends we discussed converging over the next decade to change the way customers shop and the way retailers sell. Technology is undoubtedly key to all of the trends discussed, and it’s an area where retailers simply can’t afford to fall behind.

    • 39 min
    Staying Agile While Staying True with Ashley Merrill

    Staying Agile While Staying True with Ashley Merrill

    Our special guest, Ashley Merrill, joins us to walk us through Lunya’s story and how she’s been able to stay agile whilst staying true to the brand.


    What is the inspiration behind Lunya? How can digitally native brands compete in a hyper-competitive world? How can a brand remain agile without compromising on its mission and story? What are fast-fashion brands really doing to the retail industry?We ask these questions and more of our special guest, Ashley Merrill, founder and CEO of Lunya. Ashley walks us through her brand story and why she’s been able to keep experiencing success even in the toughest of conditions. She strongly believes that it’s a combination of agility and confidence in her brand mission and value. She is constantly looking for ways to adapt and evolve based on client feedback without compromising on the brand she wants to build.

    • 29 min
    Why Data is King With Rick Watson

    Why Data is King With Rick Watson

    Our special guest, Rick Watson, joins us to provide his perspective on the ingredients required to win in a competitive retail environment, and why retailers are approaching KPIs completely wrong. 


    What does omnichannel really mean? How can DTC retailers win? What are the biggest challenges that brick and mortar retailers face as they reopen stores? What are the KPIs that retailers should really be paying attention to?We ask these questions and more of our special guest, Rick Watson, founder and CEO of RMW Commerce Consulting and eCommerce specialist. Rick leverages his engineering background to provide a no-nonsense approach to the customer experience. He believes data is king, and that retailers need to truly understand their customers by leveraging data in order to stand out from the competition.

    • 37 min

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