Franchise Leader Spotlight

My Podcast Host
  • 0.0 (0)
  • ENTREPRENEURSHIP

The Franchise Leader Spotlight Podcast puts you inside the conversations franchise brand presidents, CMOs, development officers and operators are actually having - about growth, franchisee adoption, marketing strategy, and what it really takes to build a system that scales. Host Katherine LeBlanc, Fractional CMO and founder of MyPodcastHost, sits down with the executives shaping modern franchising to ask the questions most people dance around. No fluff. No keynote speak. Just real experience from the people running real brands. If you lead a franchise brand or you're building toward one - this is the show for you. Subscribe and join the conversation.

  1. 4D AGO

    How K9 Resorts Turned Discipline Into a 50-Location Pet Care Empire | Steve and Jason Parker, Co-Founders and Co-CEOs

    Steven and Jason Parker have been in the pet care industry since 1999 and franchising K9 Resorts since 2011. In this conversation, they walk Katherine through the disciplined, long-view philosophy that's gotten them to 50 open locations — and what it actually means to award franchises instead of selling them. In this episode: Why they turned down one of their earliest franchise candidates — and how it shaped their development processThe leadership model they use as co-CEO brothers, and how they built a C-suite that complements rather than replicatesThe pet care industry's next evolution: mental enrichment, smaller group sizes, and what "humanization" looks like in 2026Guest: Steven and Jason Parker, Co-Founders and Co-CEOs, K9 Resorts Host: Katherine LeBlanc, Fractional CMO | Apollo CMO Are you a franchise brand leader working on a growth challenge? Katherine works with franchise brands as a Fractional CMO. Learn more at apollocmo.com The Franchise Leader Spotlight Podcast is part of the MyPodcastHost Franchise Podcast Network — bringing franchise brand voices to the audiences that matter. Brought to you by MyPodcastHost — private internal podcast channels and the Franchise Podcast Network for franchise brands that take franchisee communication seriously. mypodcasthost.com

    23 min

  2. MAY 11

    How Josh Lyon Is Scaling to 600 Units | ScentHound COO

    Josh Lyon has been building ScentHound as their COO from seven units to 157 - and he's not slowing down. In this conversation, he gets into what it actually takes to scale a franchise brand with operational discipline intact: the team transitions nobody talks about, the franchisee adoption gap that compounds every time you add complexity, and why simplicity isn't a nice-to-have - it's the differentiator that separates the brands that win from the ones that don't. In this episode: Building and rebuilding your team through three inflection pointsWhy franchisees need to be treated like owners, not employees — and what changes when you doHow ScentHound maps the five-stage journey of franchisees, team members, and customers to create simplicity at every levelGuest: Josh Lyon, Chief Operating Officer, ScentHound Host: Katherine LeBlanc, Fractional CMO | Apollo CMO Are you a franchise brand leader working on a growth challenge? Katherine works with franchise brands as a Fractional CMO. Learn more at apollocmo.com The Franchise Leader Spotlight Podcast is part of the My Podcast Host Franchise Podcast Network — bringing franchise brand voices to the audiences that matter. Brought to you by Franchise Ramp —  full-picture growth marketing built specifically for franchise brands. Over 1,300 locations, 25 brands, and a proprietary platform called RampIQ. They get it because they've lived it. FranchiseRamp.com

    31 min

  3. MAY 4

    How Doug Flaig Stops the Shiny Object Trap | Stratus Clean CEO

    Doug Flaig, CEO of Stratus Clean, is in the middle of one of the harder things a franchise leader can navigate - a full brand transformation - and he's doing it with a three-tier franchisee network watching every move. In this conversation, Doug gets into why answering the "why" before the "what" is the only change management that actually works, how he uses EOS and tier-based communication groups to keep a diverse franchisee base aligned, and what a career that ran through 7-Eleven, Burger King, and Dunkin Donuts before landing at a smaller company taught him about what it means to really lead. One takeaway that lands hard: nature abhors a vacuum - and if you're not filling it with communication, your franchisees are filling it with speculation. In this episode: Tier-based franchisee communication and why one message doesn't fit every operatorUnit economics as the north star — and what happens to brands that lose sight of itServant leadership, the hedgehog principle, and what it actually means to lead through changeGuest: Doug Flaig, CEO, Stratus Building Solutions Host: Katherine LeBlanc, Fractional CMO | Apollo CMO Are you a franchise brand leader working on a growth challenge? Katherine works with franchise brands as a Fractional CMO. Learn more at apollocmo.com The Franchise Leader Spotlight Podcast is part of the My Podcast Host Franchise Podcast Network — bringing franchise brand voices to the audiences that matter. Brought to you by My Podcast Host — private internal podcast channels and the Franchise Podcast Network for franchise brands that take franchisee communication seriously. mypodcasthost.com

    28 min

  4. APR 27

    How Alex and Myriam Guerrero Built Trust, Culture, and a Tint World Empire in El Paso | Tint World Franchisees

    Alex and Myriam Guerrero didn't plan on becoming franchise owners — Alex stumbled into it at a USO transition event when a franchise broker showed up and offered a presentation. Four years later, they're running a Tint World location in El Paso, scaling to three stores, and building the kind of franchisee-franchisor trust that most brands spend years trying to manufacture. This conversation gets into what it really takes to build a business with your spouse, what the franchising industry is still getting wrong with veterans, and why legacy franchisees don't need another broadcast — they need a direct conversation. In this episode: What Alex learned about veterans and the franchising knowledge gap — and what he's doing about itHow he and Myriam built a grow-from-within culture they can protect as they scaleWhy their relationship with their franchisor works — and what it would take to replicate that across a networkGuest: Alex and Myriam Guerrero, Franchisees, Tint World Host: Katherine LeBlanc, Fractional CMO | Apollo CMO Are you a franchise brand leader working on a growth challenge? Katherine works with franchise brands as a Fractional CMO. Learn more at apollocmo.com The Franchise Leader Spotlight Podcast is part of the My Podcast Host Franchise Podcast Network — bringing franchise brand voices to the audiences that matter. Brought to you by My Podcast Host — private internal podcast channels and the Franchise Podcast Network for franchise brands that take franchisee communication seriously.

    27 min

  5. APR 20

    How Alex Pericchi Is Cutting the Noise & Driving Franchise Adoption | PuroClean | VP of Marketing

    Alex Pericchi has spent 12 years as VP of Marketing at PuroClean watching what actually drives franchisee adoption — and what quietly kills it. His answer this year is radical simplification: fewer activities, clearer direction, and a message repeated from every corner of the organization until it lands. If you've ever wondered why franchisees aren't executing on your marketing programs, this conversation will reframe the question entirely. In this episode: Why PuroClean is doing less marketing this year — on purposeThe 80/20 framework Alex uses to cut noise and drive real adoptionHow asking franchisees about their exit plan on day one changes everythingGuest: Alex Pericchi, VP of Marketing, PuroClean Host: Katherine LeBlanc, Fractional CMO | Apollo CMO Are you a franchise brand leader working on a growth challenge? Katherine works with franchise brands as a Fractional CMO. Learn more at apollocmo.com The Franchise Leader Spotlight Podcast is part of the MyPodcastHost Franchise Podcast Network — bringing franchise brand voices to the audiences that matter. Brought to you by MyPodcastHost — private internal podcast channels and the Franchise Podcast Network for franchise brands that take franchisee communication seriously. mypodcasthost.com

    26 min

  6. APR 13

    How Jon Sica Builds the Foundation Everyone Else Skipped | President Batteries Plus

    Jon Sica, President of Batteries Plus, joins Katherine LeBlanc at IFA 2026 for one of the most practical episodes of Franchise Leader Spotlight yet. Jon breaks down why the brand standards conversation lands completely differently when you lead with exit strategy — and how Batteries Plus has been building that into their franchise development process for five years through their Full Circuit program. They also get into the AI infrastructure Batteries Plus is building right now, what raising net worth requirements actually did to their candidate pipeline, and why trust is the only thing that makes any of the tactics work. If you run a franchise brand or support franchisee development, this one is worth the full listen. Franchise Leader Spotlight is brought to you by MyPodcastHost — the podcast platform built for franchise brands. Internal podcast channels for franchisee communication and adoption, and the Franchise Podcast Network for public brand voices. mypodcasthost.com.

    29 min

  7. APR 6

    How Kathy George Outpaced the Industry | President, Spherion Staffing & Recruiting

    Kathy George, President of Spherion Staffing and Recruiting, joins Katherine LeBlanc at IFA to talk about the leadership framework that helped an 80-year-old staffing franchise outpace its competitors and its parent company in a year the industry was forecasted to contract. Kathy walks through the 20 Mile March - the collective two-year goal structure she set the night before getting on stage at national convention - and the weekly, monthly, and quarterly communication stack that turned a shared goal into franchisee-to-franchisee accountability. She also gets candid about radical transparency as a real operating principle, the succession challenge building inside multi-generational franchise systems, and why she's had to say no to protect the brand she stewards. If you lead a franchise brand and the gap between what HQ knows and what franchisees feel is wider than you'd like - this one is for you. Brought to you by MyPodcastHost - private internal podcast channels and the Franchise Podcast Network for franchise brands that take franchisee communication seriously. mypodcasthost.com

    28 min

  8. MAR 30

    How Jennifer Durham Lets the Numbers Lead | Potbelly SVP of Franchise & Development

    Jennifer Durham has scaled franchise brands across restaurants, hospitality, and wellness - from Checkers & Rally's to Cooper's Hawk, Hand & Stone, and now Potbelly, where she's leading the brand's push from 467 shops to 2,000 locations. She's also a CPA, which means when she talks about unit economics, she means it. In this conversation at IFA 2026, Jennifer makes the case that franchising has been measuring and marketing to the wrong number. New unit count looks great on a banner. But it doesn't tell a prospect how long it takes to get open, how long it takes to get profitable, or how the existing network is actually performing. Those are the questions serious candidates are starting to ask - and the brands that can answer them honestly will win the development race. We also get into Potbelly's approach to preserving struggling locations rather than closing them, why the scarcity mindset that drives a franchise sale can damage the franchisee relationship post-close, and what Jennifer thinks franchising needs more of and less of right now. What we cover: Why new unit count may be the wrong development headlineThe metrics that actually tell the franchise story: time to open, ramp to profitability, same-store sales growthHow Potbelly gets creative to keep struggling shops aliveThe scarcity mindset problem in franchise developmentJennifer's take on Item 19 standardizationA leadership lesson about leading through other people's expertiseThe future of franchising — and what Jennifer is optimistic aboutGuest: Jennifer Durham, SVP Franchise & Development, PotbellyHost: Katherine LeBlanc, Fractional CMO | Founder, Apollo CMO & MyPodcastHost Recorded: IFA Annual Convention 2026 The Franchise Leader Spotlight Podcast is part of the ⁠My Podcast Host ⁠Franchise Podcast Network.

    28 min
See All (13)

About

The Franchise Leader Spotlight Podcast puts you inside the conversations franchise brand presidents, CMOs, development officers and operators are actually having - about growth, franchisee adoption, marketing strategy, and what it really takes to build a system that scales. Host Katherine LeBlanc, Fractional CMO and founder of MyPodcastHost, sits down with the executives shaping modern franchising to ask the questions most people dance around. No fluff. No keynote speak. Just real experience from the people running real brands. If you lead a franchise brand or you're building toward one - this is the show for you. Subscribe and join the conversation.

Information

  • Creator
    My Podcast Host
  • Years Active
    2K
  • Episodes
    13
  • Rating
    Clean
  • Copyright
    © 2026 My Podcast Host
  • Show Website
    Franchise Leader Spotlight