Strikedeck Radio: Customer Success Live

Strikedeck & Kristen Hayer
  • 4.1 (15)
  • TECHNOLOGY

Formerly known as Strikedeck Radio

  1. Episode 109, Sandra Cashe, Setting Up for a CS Platform

    01/11/2022

    Episode 109, Sandra Cashe, Setting Up for a CS Platform

    Join Kristen Hayer in conversation with Sandra Cashe, Chief Customer Officer at Veriforce. Sandra has been getting set up with a new CS platform and talks about her approach to preparing for new customer success technology in this episode.

    25 min
  2. Ep 108, Jennie Li, Planning for Digital Customer Success

    11/18/2021

    Ep 108, Jennie Li, Planning for Digital Customer Success

    Join Kristen Hayer in conversation with Jennie Li, Senior Manager of Digital Experience for Definitive Healthcare. Jennie has been working for the past year to build a team of CX professionals and develop the first iteration of their digital customer experience. She’s on the podcast today to talk about her approach.

    36 min
  3. Ep 107, Tao Stadler, Scoring Utilization

    11/04/2021

    Ep 107, Tao Stadler, Scoring Utilization

    Join Kristen Hayer and Tao Stadler as they talk about Scoring Utilization in Customer Success. Tao has developed a report that essentially gives specific aspects of product utilization a score. They call this report the FUGA report. Tao will share more about why he developed this report, how he approached the project, and the results his team has been able to achieve.

    31 min
  4. Ep 106, Irene Lefton, Customer Success from the Customer's Perspective

    09/30/2021

    Ep 106, Irene Lefton, Customer Success from the Customer's Perspective

    Join Kristen Hayer in conversation with Irene Lefton, Customer Success Advocate and Author as they talk about what customers want from customer success teams, what works, what doesn’t work, and how to best position your CS team for a successful partnership.

    33 min
  5. Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors

    09/16/2021

    Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors

    Join Kristen Hayer in conversation with Bob London, Founder and CEO at Chief Listening Officers as we discuss ways to tear down the wall between customers and vendors by spurring thought-provoking conversations. Webinar Registration Link Here: https://bit.ly/3tBHhyl The Success League Leadership Program: https://www.thesuccessleague.io/customer-success-leadership

    51 min
  6. Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success

    09/02/2021

    Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success

    Join Kristen Hayer in conversation with Chad Horenfeldt, Director, Customer Success for Kustomer. He has recently adopted a change management tool called Motivational Interviewing. We’ll be talking about this approach, how Chad is using it on his team, and the results he is seeing.

    27 min
  7. Ep 103, Bill Cushard, The Business Model of Customer Success

    08/19/2021

    Ep 103, Bill Cushard, The Business Model of Customer Success

    Join Kristen Hayer in conversation with Bill Cushard, General Manager at ServiceRocket as they discuss the business model of Customer Success.

    36 min
  8. Ep 102, Gary Rubinstein, Account Planning

    07/29/2021

    Ep 102, Gary Rubinstein, Account Planning

    Join Kristen Hayer in conversation with Gary Rubinstein, Director of Customer Success in APAC at WalkMe as they discuss how he has created an account planning approach for his team that is simple but incredibly successful.

    35 min
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Ratings & Reviews

4.1
out of 5
15 Ratings

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Formerly known as Strikedeck Radio

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