The Strategy and Leadership Podcast with Anthony C. Taylor

SME Strategy Consulting INC

The Strategy and Leadership Podcast with Anthony C. Taylor explores strategic planning, strategy execution, and executive leadership in complex organizations. Hosted by Anthony C. Taylor, Founder & Principal of SME Strategy, the show features conversations with CEOs and senior leaders on business strategy, organizational alignment, leadership development, and change management. Episodes examine real trade-offs, decision-making, and the practical structures that turn strategic plans into measurable results and sustained team performance. Designed for CEOs and executive teams responsible for making strategic plans work in the real world. Learn more: https://www.smestrategy.net Connect on LinkedIn: https://www.linkedin.com/in/anthonyctaylor604/

  1. Aug 6

    The Apple Store Architect on Hiring Baristas, Killing Commissions, and Inventing the Genius Bar

    Ron Johnson built the Apple Store from scratch. He was also CEO of JCPenney and led the design-for-all era at Target. In this episode of the Strategy and Leadership Podcast, he walks Anthony Taylor through the specific counterintuitive bets that made Apple retail the most successful launch in the history of the category. The list is longer than most people realize. He hired baristas and librarians instead of technology experts, because he could train product knowledge in a week but couldn't train warmth. He killed sales commissions, so customers would buy when they were ready and not when a rep needed a number. He invented the Genius Bar as a visible promise of service at the back of every store. He put Apple on the world's most expensive real estate. And he built the Fifth Avenue store underground, so rent landed at roughly 1% of sales while the store did $350 million in its first year. The through-line for CEOs and senior operators: the strategies that separate you from your competitors are the ones that look counterintuitive on paper, and they come from your own lived experience, not from copying what's already been done. If you're a CEO, president, or senior operator running a mid-market business and trying to build a strategy that actually differentiates you, this conversation is for you. CHAPTERS 00:00 Ron Johnson: Apple Store, JCPenney, Target 01:05 Starting at the bottom, unloading trucks at Mervyn's 03:25 Why he hired baristas and librarians instead of tech experts 06:07 The real future of retail: 85% of sales are still physical 09:25 Why customers want to be approached in stores 10:42 Killing sales commissions at the Apple Store 11:47 Designing a store so the service is visible from the door 13:41 What made the Apple Store concept so counterintuitive 15:42 Personal geography: the edge nobody can copy 17:16 The Fifth Avenue store, the fifth most photographed site in NYC 19:52 $350M in year one at 1% rent: the underground bet 21:15 What courage in strategy actually looks like 22:22 Ron's new book and where to find him ABOUT THE GUEST Ron Johnson is the former Senior Vice President of Retail Operations at Apple, where he built the Apple Store from concept to global rollout and created the Genius Bar. He was previously Executive Vice President of Merchandising at Target, where he led the design-for-all strategy that reshaped the brand, and later served as CEO of JCPenney. His new book, Shop Different: How Retail Revealed Apple's Genius, is out from HarperCollins. Learn more: https://ronjohnsonshopsdifferent.com ABOUT THE PODCAST The Strategy and Leadership Podcast is hosted by Anthony Taylor, Managing Partner at SME Strategy, and features conversations with CEOs and senior operators about the strategic bets, frameworks, and decisions that separate great companies from average ones. Work with SME Strategy on your next planning session: https://www.smestrategy.net Subscribe for a new episode every week. #RonJohnson #AppleStore #StrategicPlanning #RetailStrategy #BusinessStrategy

  2. Jul 30

    How Tracy Nolan Led 24,000 People Through the Largest Telecom Merger in US History

    What does it take to lead 24,000 people through the largest telecom merger in US history — during COVID — and come out the other side with a stronger team? In this episode of the Strategy & Leadership Podcast, Anthony Taylor sits down with Tracy Nolan, SVP at Humana and board member at Dress for Success. Tracy has driven $31B in revenue through a $6B operating budget across a Fortune 100 career that includes leadership roles through the Sprint/T-Mobile merger, the Verizon/Alltel merger, 9/11, and Hurricane Maria in Puerto Rico. Tracy shares the six ingredients she looks for in every team she builds, why "if your name is on the invite, you've earned the right to be in the room," and the story of a goose in a parking lot that reshaped how she thinks about listening as a leader. Whether you're leading a mid-market company through change or building your first executive team, the fundamentals in this conversation apply. What you'll learn: • The six success ingredients Tracy uses to evaluate any team (trust, integrity, commitment, execution, teamwork, right people) • How to build two-way trust before you need it • The "open bridge" method Tracy used to lead 12,000 people through a merger during COVID • Why vulnerability at the executive level accelerates transformation • The concept of "full circle leadership" — managing your team, peers, boss, and customers as one system • The most overlooked element of transformation plans (and why decisiveness beats consensus) • How Dress for Success helps women re-enter the workforce Chapters: 00:00 – Introducing Tracy Nolan 01:11 – Heart + leadership: how Tracy defines her MO 03:09 – The six success ingredients 05:14 – Building trust during major transformation 06:11 – The Sprint/T-Mobile merger & the goose in the parking lot 10:59 – Being the first woman in the boardroom 14:39 – Driving results and full circle leadership 20:49 – What most leaders miss in transformation 22:46 – Dress for Success and giving back 25:15 – Where to connect with Tracy Connect with Tracy Nolan: LinkedIn: linkedin.com/in/tracy-nolan Learn more about Dress for Success: dressforsuccess.org About the host: Anthony Taylor is the founder of SME Strategy Consulting and host of the Strategy & Leadership Podcast. He helps mid-market leadership teams get aligned on one destination and execute on it. Learn more at smestrategy.net. If you got value from this conversation, leave a review and let us know your biggest takeaway. #Leadership #StrategyAndLeadership #Transformation #ChangeManagement #ExecutiveLeadership

    How Tracy Nolan Led 24,000 People Through the Largest Telecom Merger in US History
  3. Jul 14

    From Google to Salesforce: A Transformation Leader on Why People Resist Change | Travis Hahler

    What if resistance to change isn't stubbornness or rebellion, but biology? Travis Hahler has spent nearly two decades sitting between great strategies and the people who have to adopt them, and he has a startling answer for why so many transformations stall: change signals threat to the human brain, and most leaders have no idea they are triggering it. In this episode of the SME Strategy and Leadership Podcast, host Anthony Taylor sits down with Travis Hahler, Senior Director of Global Strategy and Transformation at Salesforce, former Global Change and Transformation Lead at Google, and founder of The Neurological Nomad. Drawing on a background that spans neuroscience research, an MBA, and change leadership at Google, Salesforce, and Deloitte, Travis brings a rare fusion of brain science and boardroom experience to the question every leader eventually faces: how do you actually get people to move? Together they unpack why 70 percent of change initiatives fail to achieve their expected ROI, how the brain interprets organizational change as a loss of competence, relationships, or control, and why urgency and free rein so often backfire. Travis shares the practical shift that separates the successful 30 percent from the rest, including why your program manager gets a project live but your change manager is the one who actually delivers the return. What You Will Learn in This Episode How the brain interprets organizational change as a threat, and what leaders consistently misread when teams push back Why every change equals loss, and how to lead through the three types of loss people experience at work: competence, relationships, and control Why "just go play with it" is the wrong way to roll out AI, and what people actually need before they will engage The difference between program management and change management, and why underinvesting in the second one quietly kills your ROI How to think about adoption in terms of ROI, and why 20 percent adoption rarely justifies the investment About Travis Hahler Travis Hahler is Senior Director of Global Strategy and Transformation at Salesforce and the founder of The Neurological Nomad. Over more than fifteen years he has guided over one hundred companies through organizational transformation, earning the nickname "Resistance Fortune Teller" for his ability to predict where change efforts will fail. His signature keynote, The Neuroscience of Change, has reached over 25,000 leaders across 150 global events. His book, Rethink Resistance: Embracing Neuroscience to Lead Transformational Change, is forthcoming from Fast Company Press. Travis has held change and transformation roles at Google and Deloitte, studied neuroscience at Harvard and conducted EEG research at Aalborg University in Denmark, and holds an MBA from the University of South Dakota. Connect with Travis Hahler Website: https://www.theneurologicalnomad.com/ LinkedIn: https://www.linkedin.com/in/travisdhahler/ Instagram: https://www.instagram.com/theneurologicalnomad/ About the Podcast The SME Strategy and Leadership Podcast is where leaders come to sharpen their thinking on strategy, execution, and the human side of moving plans forward. Hosted by Anthony Taylor, each episode brings candid conversations with executives and experts who help teams get aligned and turn strategic plans into action. Strategy Resources Get help facilitating your strategic plan: https://www.smestrategy.net/strategic-planning-facilitator Connect with Anthony Taylor on LinkedIn: https://www.linkedin.com/in/anthonyctaylor604 Learn more about SME Strategy: https://www.smestrategy.net Produced by Rednyne Productions: https://www.rednyne.com

    From Google to Salesforce: A Transformation Leader on Why People Resist Change | Travis Hahler
  4. Jul 7

    Canada's $3 Trillion Blind Spot: Kendra MacDonald on the Ocean Economy

    The global ocean economy is doubling in size to three trillion US dollars. Canada, a country with the longest coastline in the world and the fourth largest ocean territory, sits at roughly fifty billion. Kendra MacDonald calls that gap the opportunity of a generation, and she left one of the largest professional services firms on the planet to go after it. In this episode of the SME Strategy and Leadership Podcast, host Anthony Taylor sits down with Kendra MacDonald, CEO of Canada's Ocean Supercluster and former Chief Audit Executive of Deloitte Global. After twenty five years at Deloitte, Kendra stepped out of a 275,000 person organization to become the first employee of a not for profit built to grow Canada's ocean economy. She talks candidly about why she made the leap, what it takes to align competing industries and countries around a shared goal, and why leadership in this moment looks different from what most people picture. The conversation moves from the raw economic case for the ocean economy to the messy reality of collaboration at national and international scale. Kendra explains how a supercluster functions as a network of networks, why the devil is in the details when it comes to budgets and intellectual property, and how she keeps fishing executives, oil executives, researchers, and government partners focused on a common objective instead of the friction between them. She also shares a personal turning point that shaped her whole career, and makes the case for stepping into leadership even when you do not feel ready. What You Will Learn in This Episode How Kendra frames the size of the ocean economy opportunity and why Canada is significantly undersized relative to its coastline. Why collaboration is harder in practice than it sounds, and where partnerships tend to break down. How to keep diverse stakeholders aligned by returning to shared purpose rather than fixating on friction points. What it takes to lead a national initiative that spans four Atlantic provinces, coast to coast to coast, and nine countries. How technology, from sensors and autonomous platforms to AI, is being used to instrument the ocean and solve real problems. Why one moment should never be allowed to become career defining, and why the current moment needs more people to step into leadership. About Kendra MacDonald Kendra (she/her) is the CEO for Canada's Ocean Supercluster (OSC), responsible for driving the sustainable growth of Canada's Ocean Economy. Along with the OSC team, Kendra is passionately committed to raising awareness of Canada's ocean opportunity and role as an ocean nation. Connect with Kendra LinkedIn: https://www.linkedin.com/in/kendramacdonald-40b574 Canada's Ocean Supercluster: https://oceansupercluster.ca Saltwater Signals on Substack: https://substack.com/@saltwatersignals About the Podcast The SME Strategy and Leadership Podcast brings you conversations with leaders and thinkers from around the world on strategy, leadership, and building organizations that last. Hosted by Anthony Taylor, founder of SME Strategy Consulting and strategic advisor to leadership teams across North America, each episode gives executives practical perspective they can bring back to their own teams. Strategy Resources Looking to align your leadership team around a clear strategic plan? Learn more about strategic planning facilitation with Anthony and the SME Strategy team: https://smestrategy.net/strategic-planning-facilitator Connect with Anthony on LinkedIn: https://linkedin.com/in/anthonyctaylor604 Produced by Rednyne Productions: https://rednyne.com

    Canada's $3 Trillion Blind Spot: Kendra MacDonald on the Ocean Economy
  5. Jun 30

    Never in Doubt: A Strategy Playbook From Former WWE President George Barrios

    Note: This episode contains some strong language. When a recruiter called George Barrios about a CFO job, George was treasurer of The New York Times Company. His verbatim reaction when he heard the company was WWE: "are you f*****g kidding me?" He took the role anyway. Twelve years later, the stock had gone from $15 to $100, and he had helped engineer the largest acquisition in sports entertainment history. In this episode of the Strategy and Leadership Podcast, Anthony C. Taylor speaks with George Barrios, former Co-President and Board Member of WWE, Co-Founder and Co-CEO of Isos Capital, and author of Sometimes Wrong but Never in Doubt, about how deep preparation builds the conviction to act when everyone says you are wrong. George and his business partner Michelle Wilson took WWE from a roughly $1 billion North American event business to the company that anchored the $9.3 billion merger with UFC to form TKO Group. Anthony and George explore the insight that the entire industry rejected, why being right when everyone else is wrong is the only kind of right that matters, how over 1,100 meetings in three and a half years changed the market's mind, and what it takes to rebuild after being fired in front of your whole industry. The conversation also goes deep on the research method behind every decision George makes, the partnership dynamic with Vince McMahon, and how he now applies the WWE playbook across La Liga, Ligue 1, and the WTA. What You Will Learn in This Episode - How George and Michelle Wilson took WWE from roughly $1 billion to a $9.3 billion valuation - Why deep preparation, not self-confidence, is the real source of conviction - The insight about live content that the entire industry insisted was wrong - Why being right when everyone else is wrong is where the value lives - What over 1,100 meetings in three and a half years actually accomplished - How George rebuilt after being fired publicly and then called back to finish the deal About George Barrios George Barrios is a business leader, investor, and operator working at the intersection of sports, media, and technology. He is Co-Founder and Co-CEO of Isos Capital, where he invests across sports, entertainment, and media. He is also an investor in and Director of Global Sport Group (GSG), a CVC-backed sports investment platform whose portfolio includes La Liga, Ligue 1, the WTA, and Equine Network, and serves as a Trustee of the University of Connecticut. George is best known for his tenure as Co-President and Board Member of WWE, where he helped transform the company into a global, multi-platform entertainment business and lead its merger with UFC to form TKO Group. Earlier in his career, he held senior executive roles at The New York Times Company, Time Warner, HBO, and Praxair. He holds an MBA from the University of Connecticut School of Business. A first-generation Cuban American raised in Queens, New York, he is the author of Sometimes Wrong but Never in Doubt. Connect with George Barrios Website: https://georgebarrios.com LinkedIn: https://www.linkedin.com/in/georgebarrios/ About the Strategy and Leadership Podcast The Strategy and Leadership Podcast is hosted by Anthony C. Taylor, a strategic advisor to mid-market leadership teams ($30M to $300M) across North America. He works directly with CEOs and senior leaders to align their teams, clarify priorities, and execute strategy in complex organizations, interviewing founders, executives, and industry leaders about what actually works when strategy has to survive execution. Strategy Resources for Leaders Work with a Strategic Planning Facilitator: https://www.smestrategy.net/strategic-planning-facilitator Connect with Anthony Taylor on LinkedIn: https://www.linkedin.com/in/anthonyctaylor604/ Produced by Rednyne Productions: https://www.rednyne.com

    Never in Doubt: A Strategy Playbook From Former WWE President George Barrios
  6. Jun 23

    How a 15 Person Floor Heating Company Became the North American Leader | John Rose

    Three computers, no fridge, and 15 employees. That was Nuheat when John Rose walked in. Sixteen years later it was the North American leader in its industry, and John says culture is the reason why. In this episode of the Strategy and Leadership Podcast, Anthony C. Taylor speaks with John Rose, former President and CEO of Nuheat Industries, advisor, investor, and board director, about what 16 years at the helm of a market leader taught him about culture, alignment, and building a company people are proud to work for. John took Nuheat from 15 staff, three computers, and humble beginnings to the North American industry leader in electric radiant floor heating, with 120 full time employees and roughly 4,000 distribution partners before its sale to Pentair in 2015. Anthony and John explore why culture is a precondition for performance rather than a perk, how celebrating 24 nationalities on staff galvanized the team, why alignment is the most important thing a leader can build, and how to define what winning actually looks like. The conversation also covers family business succession, the relationship between an executive and their board, and the two interview questions John used in nearly every hire at Nuheat. What You Will Learn in This Episode How John transformed Nuheat from 15 employees into the North American market leader Why culture is a precondition for performance, not a perk How celebrating 24 nationalities on staff galvanized the team and drove results Why alignment is the most important thing a leader can build How to define what winning looks like for your organization Why hope is not a strategy and how accountability keeps a plan alive How to structure family business succession so the next generation can lead Why an executive should own the conversation with their board The two interview questions John used in 90% of his hires About John Rose John Rose believes a strong corporate culture is the key ingredient for long-term success. Leaders create the culture, and the culture creates results. John spent 13 years in his family business, Kirkland and Rose, a bakery and grocery supplier across Western Canada, before it sold to a Dutch company in the early 90s. He then served as President and CEO of Nuheat Industries for 16 years. His focus on culture earned Nuheat Platinum Status as a 10 time winner in Canada's Best Managed Companies Program, a Cultural Diversity Award for employing staff from 24 countries, recognition as one of BC's Best Places to Work, and BC Exporter of the Year. The company grew from 15 staff to the North American leader in electric radiant floor heating, with 120 full time staff and roughly 4,000 distribution partners before its 2015 sale to Pentair. John is also an engaged community leader. He served as a Director and later Chair of Canuck Place Children's Hospice, and Chair of the Board of Mackay CEO Forums. He currently works with companies on Leadership, Succession, and Transition, and sits on the Boards of VanAir Design, Highgate Senior Living, Travelers Financial Group, and Tap & Barrel Restaurants. Connect with John Rose Website: https://www.johnroseconsulting.com Instagram: @johnrose1 About the Strategy and Leadership Podcast The Strategy and Leadership Podcast is hosted by Anthony C. Taylor, a strategic advisor to mid-market leadership teams ($30M to $300M) across North America. Anthony works directly with CEOs and senior leaders to help them align their teams, clarify priorities, and execute strategy in complex organizations. He interviews founders, executives, and industry leaders about what actually works when strategy has to survive execution. Strategy Resources for Leaders Work with a Strategic Planning Facilitator https://www.smestrategy.net/strategic-planning-facilitator Connect with Anthony Taylor on LinkedIn https://www.linkedin.com/in/anthonyctaylor604/ Produced by Rednyne Productions https://www.rednyne.com

    How a 15 Person Floor Heating Company Became the North American Leader | John Rose
4.4
out of 5
36 Ratings

About

The Strategy and Leadership Podcast with Anthony C. Taylor explores strategic planning, strategy execution, and executive leadership in complex organizations. Hosted by Anthony C. Taylor, Founder & Principal of SME Strategy, the show features conversations with CEOs and senior leaders on business strategy, organizational alignment, leadership development, and change management. Episodes examine real trade-offs, decision-making, and the practical structures that turn strategic plans into measurable results and sustained team performance. Designed for CEOs and executive teams responsible for making strategic plans work in the real world. Learn more: https://www.smestrategy.net Connect on LinkedIn: https://www.linkedin.com/in/anthonyctaylor604/

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