Coffee with Jon - Think Big. Get Unstuck. Grow Your Business

Jon Dwoskin

Coffee with Jon -Formerly THINK Business Deep, soulful conversations with executives, managers, and sales professionals who are making a real difference — in their companies, their communities, and within themselves. Inspired by the legendary Larry King, Coffee with Jon brings you 1:1 interviews built around curiosity, authenticity, and the art of truly listening. Like King, host Jon Dwoskin puts the guest and their journey at the center of every conversation — asking the questions that uncover not just what people do, but why they do it, and what drives them to show up and lead the way they do. Every episode is a chance to see the bigger picture, shift your perspective, and find the spark that moves you to your own next level. Pull up a chair. Pour yourself a cup of coffee and let's - Get Unstuck & THINK BIG!

  1. 1h ago

    Nathan Strum on Why First Impressions Drive Business Growth

    When a client calls your business… what does your voice communicate? Confidence? Clarity? Chaos? Enjoyed talking with Nathan Strum, CEO of Abby Connect, about why the first 7 seconds of a call can shape lifetime value. Here are 3 takeaways: 1 - Culture Beats Training You can't script care. If the internal culture is strong, callers feel it immediately. 2 - AI Done Right Feels Human In a 500,000-call study, escalation rates were nearly identical between AI and live receptionists. When built around human experience, technology supports connection — it doesn't replace it. 3 - Your Phone Is a Revenue Lever Every incoming call is a decision point. Handled well, it builds trust. Handled poorly, it sends them somewhere else. Most companies obsess over marketing. Few obsess over the moment someone actually reaches out. That moment? That's where growth compounds… or disappears. First impressions aren't small details. They're the foundation.   --- Nathan Strum is the CEO and co-founder of Abby Connect, where for the past 20 years, they've been helping small businesses make exceptional first impressions with professional, friendly receptionists who feel like part of their team. Now, they're taking that experience and expertise into the next chapter — combining human connection with the efficiency of AI through their new AI Receptionist. What's driving this shift? Small businesses need to be responsive 24/7, but they also want personal service that doesn't feel robotic. After 18 months of development and two months of real-world beta testing, we're excited to bring this hybrid approach to market — giving businesses the best of both worlds. As a founder who's spent two decades focused on customer experience, Nathan is passionate about technology that enhances service, not replaces it. I'm also learning that after 20 years behind the scenes, there's value in stepping out and sharing what they've learned along the way — especially at a time when AI is rewriting the rules of customer communication. -- Abby Connect is U.S.-based answering service that embodies the warmth and professionalism of a dedicated member of your team, always ready to help. Abby has been serving the communication needs of businesses like yours for 20 years. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/ LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big! Connect with Jordan B. Segal: Website: https://maddinhauser.com/people/jordan-b-segal LinkedIn: https://www.linkedin.com/in/jordan-segal-b0b7047 Facebook: https://www.facebook.com/jordan.segal.2025 *E - explicit language may be used in this podcast.

    21 min
  2. 11h ago

    Jordan B. Segal on Why Great Deals Start with Better Questions

    Great talking with Jordan B. Segal, Attorney at Maddin Hauser. 5 takeaways that stuck with me: 1 - You know early—if you're paying attention. Jordan wanted to be an attorney as a kid—and was already developing his voice. 2 - Advocacy starts with clarity. You can't advocate for yourself—or your business—without knowing your goals. 3 - A red flag isn't a red light. When something doesn't make sense, pause and ask better questions. 4 - Fair-fair beats win-win. The best deals come from understanding both sides' interests. 5 - Good attorneys don't stop deals—they structure them better. The goal isn't avoidance. It's alignment and protection.   --- JORDAN B. SEGAL, shareholder, brings an entrepreneurial spirit, pragmatic approach, and a natural dealmaking proclivity to his work helping companies and individuals achieve their business and real estate objectives. A true counselor and partner for his clients, Jordan understands that every decision matters, every transaction is consequential, and every question or concern deserves a thoughtful, practical, and timely response. Whether structuring a new venture, advising on day-to-day issues, navigating a complex acquisition, or finding creative solutions in a deal that others said couldn't be done, Jordan acts as a force multiplier for business and real estate clients who trust his sound, actionable guidance and reap the benefits of his demonstrable commitment to their success. A transactional attorney focused on mergers and acquisitions, commercial real estate, and entity formation and governance, Jordan recognizes that strategic deals and business moves do not happen in a vacuum. That is why he adopts a holistic perspective that considers both immediate concerns as well as long-term impacts on operations, valuation, and scalability. Jordan meets his clients where they are, giving them accessible and understandable information and insights that they need to make informed decisions while sparing them from gratuitous legalese. Jordan tailors his counsel to his clients, whether they are entrepreneurs starting their first venture, family-owned businesses planning generational transitions, or private equity funds building portfolios. Whatever the client's specific circumstances, Jordan's objective is the same: to be the trusted advisor who does whatever it takes to clear roadblocks and get deals done. Consistently sought out for complex, novel matters that require solutions that are at once creative and workable, Jordan always remains mindful of his clients' bottom line, knowing that the value of his representation is measured not just in the consistent results he delivers but also in the efficiency and agility with which he does so. He can leverage his experience across a broad spectrum of industries as well as in-house perspectives to help clients succeed at every stage of the business lifecycle, from initial formation and financing that enables an entrepreneurial dream to take flight to business succession planning and exit strategies that allow his clients to enjoy the fruits of their labor while ensuring the continuity of their business and securing their legacy. Often serving in an "outside in-house counsel" role, Jordan has worked on nearly every legal issue that intersects with the daily and long-term concerns of business owners, including mergers and acquisitions; employment; data privacy and security; corporate structuring, governance, maintenance, and financing; real estate, land use, and development matters; supply chain and logistics contracting; regulatory compliance and government investigations; and any other matter that might affect the business. In short, Jordan helps businesses form, scale, grow, and, of course, make money. An avid legal writer and speaker, Jordan has been published frequently throughout his career in academic and business journals, including Michigan Business Law Journal, Compliance Today, and Cooley Law Review. His articles and presentations include vital business legal insights on corporate data security, nondisclosure agreements, nonprofits, and cannabis law. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/ LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big! Connect with Jordan B. Segal: Website: https://maddinhauser.com/people/jordan-b-segal LinkedIn: https://www.linkedin.com/in/jordan-segal-b0b7047 Facebook: https://www.facebook.com/jordan.segal.2025 *E - explicit language may be used in this podcast.

    25 min
  3. 1d ago

    Ranya Nehmeh on Building Culture in a Hybrid World

    I sat down with Ranya Nehmeh, HR strategist, professor, and author of In Praise of the Office. Our conversation reinforced what I've been hearing from many clients lately. HR today isn't just policies or processes. -It's culture. -It's learning. -It's how people actually develop in a distributed world. HR is a strategy now -Culture, development, and psychological safety—all part of the role. The hybrid has to be designed -Onboarding, mentoring, and collaboration don't happen by default. If people come in only to sit on Zoom, something's off. Leaders set the tone -Presence, learning, and collaboration follow what leaders model. When work is designed with care, people feel it. And when people feel it, they show up differently. And that's where great work starts— and where retention improves as people choose to stay. --- Dr. Ranya Nehmeh is a people and talent management expert, future of work advocate, author, and adjunct university professor. With over 20 years of experience across both the private and public sectors, she has worked at the intersection of strategy, leadership, and human capital. Ranya began her career at a public relations speaker bureau in London before joining a global telecommunications company. She then moved into senior HR roles within international financial institutions, including the European Central Bank in Frankfurt and the OPEC Fund for International Development in Vienna. She has led projects related to talent management, internal talent marketplaces, strategic workforce planning, and leadership development, among other initiatives. She is the co-author of In Praise of the Office: The Limits to Hybrid and Remote Work (Wharton School Press, 2025) and author of The CHAMELEON Leader: Connecting with Millennials (2019). Her work explores how organizations can create more human-centered, agile, and sustainable workplaces. Ranya is also a frequent contributor to leading journals and publications. Her most recent articles appeared in the Harvard Business Review, Hybrid Still Isn't Working (July/August 2025), HR's New Role (May/June 2024), and It's Time To Do Away with "Dry Promotions" (July 2024) Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/ LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big! Connect with Dr. Ranya Nehmeh: Website: https://www.ranyanehmeh.com *E - explicit language may be used in this podcast.

    21 min
  4. 2d ago

    Gabe Lullo on the Power of Consistent Prospecting

    Always Be Prospecting Today on THINK Business, I sat down with Gabe Lullo, CEO of Alio, a company that makes 11 million cold calls a year. Yes, 11 million. We dug into something every business needs to hear: Momentum is not a strategy. Prospecting is. Too many teams slow down once the pipeline gets full. They rely on inbound. They wait. They hope. Whether business is good, bad, or booming, the companies that keep hunting stay relevant, stay sharp, and stay growing. We also talked first impressions, SDR training, the power of simple questions, and why the best salespeople never sound "salesy"—they sound human. AI is accelerating the game, no doubt. But one thing still separates leaders from laggards: Pick. Up. The. Phone. People are getting fewer calls today because everyone else is afraid to make them. That's an advantage for anyone willing to act. 3 Takeaways for Your Business Outbound is not optional. First impressions fuel conversions. The phone is your unfair advantage. People buy from people. A call breaks through the noise faster than any email sequence ever will. --- Gabe Lullo's expertise in sales, marketing, recruiting, and management began when he started his own business after graduation from the Barney School of Business at the University of Hartford. He owned and operated his own sales, training, and marketing firm for more than a decade. Gabe excelled in training sales and marketing professionals, and additionally, has had a successful career in executive recruiting. Gabe has been instrumental in expanding the company's search and placement for IT, Software Development, Sales, Customer Success, Marketing, and Executive leaders. Gabe's most recent success has been with us here at Alleyoop. For many years, he has been working to build and grow the company by focusing on its culture, environment, customer success, and sales. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/ LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big! Connect with Gabe Lullo: Website: https://alleyoop.io LinkedIn: https://www.linkedin.com/in/lullo *E - explicit language may be used in this podcast.

    17 min
  5. 4d ago

    Charlie Cooper on Turning Passion into Purpose

    Following Your Talent: A Conversation with Duke Photographer Charlie Cooper Most people know their talent long before they have the courage to follow it. Charlie Cooper — Duke sophomore, award-winning photographer, documentary storyteller, and co-founder of Rising Stars of Africa — is already doing both. In this episode, Charlie shares how he discovered his gift at 13, how he's choosing his own path instead of the traditional one, and why following your talent matters more than ever. 3 Takeaways: Your calling shows up early — pay attention to what energizes you. The road less traveled requires blocking out noise and trusting your gift. One idea, paired with passion, can impact a community — or your life. --- Charlie Cooper is a sophomore at Duke University studying biology & visual media. He is a passionate photographer and storyteller with a specific focus on wildlife and human related issues. Charlie's wildlife photography has won awards and he's produced 2 short-films about conservation issues in Ghana. Charlie is also the co-founder of Rising Stars of Africa Basketball, a youth development program in Ghana helping create young leaders through sport. Hiss passions for telling stories and community development have led him on many incredible adventures, and allowed him to meet many incredible people while picking up a variety of skills. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/ LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big! Connect with Charlie Cooper: Website: https://www.charliecooperphoto.com LinkedIn: https://www.linkedin.com/in/charlie-cooper-08aaa7326/ *E - explicit language may be used in this podcast.

    24 min
  6. 6d ago

    Leon Mallett on Why Follow-Up Wins More Business

    When was the last time you followed up with a client or prospect? Most people stop after one message. The pros don't—because follow-up builds trust, not pressure. Here are my 3 takeaways from my Think Business + Sales conversation with Leon Mallett, Marketer at Title Connect 👇 1. Follow-up separates amateurs from pros. 40% of salespeople never follow up a second time. The best? They follow up forever—because they know top-of-mind = top-of-market. 2. There are two kinds of follow-up. Sales follow-up wins the deal. Service follow-up keeps the client. Do both well—and you'll stand alone. 3. Follow-up builds your brand. Every message, email, and check-in becomes a touchpoint. Just like a McDonald's jingle, repetition makes people remember you. Coach Jones said it best: "The best do more than the rest." --- Leon Mallett, CHRS, is a Marketer at Title Connect, LLC, Commercial and Residential Title Rep, Residential Real Estate Specialist, Redeveloper & Investor/Community Developer He is a dynamic leader with 20 years of experience driving daily operation excellence, human resources, staffing, training and community relations within corporate, real estate, retail and manufacturing environments. Leon was instrumental in establishing a new internship program, facilitating training, and enhancing operations. He is highly experienced in public speaking and has spoken at multiple high schools, colleges and universities in the state of Michigan. Leon is very active in community service and working with disadvantaged youth. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/ LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big! Connect with Leon Mallett: Website: title-connect.com LinkedIn: https://www.linkedin.com/in/leon-mallett-03131978 Instagram: https://www.instagram.com/leonmallett_realestatetitlerep *E - explicit language may be used in this podcast.

    24 min
  7. Jun 20

    Ekaterina Gorbacheva on Scaling a Business Across Cultures

    How often do you pause to thank someone — really thank them — for making your day better? I sat down with Ekaterina Gorbacheva, Head of Global Expansion at FlowWow, a marketplace helping local shops deliver gifts, flowers, and pastries across 40 countries. We talked gratitude, culture, and scaling globally. Here are my 3 takeaways: 1. Know your market. Localization isn't translation — it's understanding people, culture, timing, and trust. 2. Gratitude drives business. A simple thank-you or small gesture can strengthen relationships at every level. 3. Growth starts with awareness. Before you scale, educate your market and connect your mission to real human needs. --- Ekaterina Gorbacheva is leading global expansion at Flowwow. She leads Flowwow's international growth initiatives, operational excellence, and market entry strategies in key regions, including the UAE, Spain, Turkey, and the UK. Her expertise lies in strategic market research, innovative marketing strategies, and driving growth and revenue. Her responsibilities also involve enhancing brand visibility, fostering partner and client engagement, and optimizing cross-departmental collaboration to achieve business objectives. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/ LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big! Connect with Ekaterina Gorbacheva: Website: https://flowwow.com/en-en LinkedIn: https://www.linkedin.com/in/ekatsl *E - explicit language may be used in this podcast.

    19 min
5
out of 5
113 Ratings

About

Coffee with Jon -Formerly THINK Business Deep, soulful conversations with executives, managers, and sales professionals who are making a real difference — in their companies, their communities, and within themselves. Inspired by the legendary Larry King, Coffee with Jon brings you 1:1 interviews built around curiosity, authenticity, and the art of truly listening. Like King, host Jon Dwoskin puts the guest and their journey at the center of every conversation — asking the questions that uncover not just what people do, but why they do it, and what drives them to show up and lead the way they do. Every episode is a chance to see the bigger picture, shift your perspective, and find the spark that moves you to your own next level. Pull up a chair. Pour yourself a cup of coffee and let's - Get Unstuck & THINK BIG!