TheInquisitor Podcast with Marcus Cauchi

Marcus Cauchi, Laughs Last Ltd

Business Insights & Strategies From Experts: Unveiling Simple Truths Behind Success. I’m always grateful for Reviews and remember to Subscribe

  1. Why 90% of Salespeople Think They're Trusted (And Only 30% Are) with Rowly Hirst

    1D AGO

    Why 90% of Salespeople Think They're Trusted (And Only 30% Are) with Rowly Hirst

    What does it actually mean to be a trusted adviser and, how would you know if you were one? Most customer-facing professionals believe they're trusted. Their customers largely disagree. That gap is the problem Rowly Hirst has spent his career trying to solve. Rowly is CEO of Relate.US and the creator of Sandy, a generative AI analyst that measures trust in real time using the Maister-Green-Galford Trust Equation: Credibility + Reliability + Intimacy ÷ Self-Orientation. In this conversation, Marcus and Rowly go deep on what trust actually looks like in practice, why the most popular sales frameworks quietly destroy it, and what it takes to become a genuine ally rather than an accomplice, or worse, an adversary. If you spend your days in complex, high-stakes conversations, this episode is for you. What We Cover Why trust is defined not by what someone says about you, but by what they do when they could stay vague, delay, or protect themselves, and choose not to The difference between an ally, an accomplice, and an adversary in a sales relationship, and the precise moment sellers cross the line Why the word "playbook" is the wrong mental model entirely, and what replaces it A masterclass in trust-building from an AT&T store in Boston: how a $50 sale became a case study in the Trust Equation in action The five operating principles that separate trusted advisers from everyone else How Challenger, BANT, MEDIC, SPIN, and Sandler all fail in the same way under pressure, and what that failure looks like in practice The 55 sub-factors Sandy measures across the four components of the Trust Equation Why gamifying your trust score actually works, and ends up benefiting the customer, not just the seller The 90/30 trust perception gap: why over 90% of sales reps believe they're trusted advisers while only 30% of their customers agree What Sandy has taught Rowly about his own blind spots, including a real example of how he lost an investor in a meeting and what he changed afterwards Why saying "I don't know" is a credibility asset, not a liability How measurement of trust has gone from a $600 human analysis taking a week to a six-cent automated result in under two minutes Gallup's estimate that improving meaningful feedback and trust-building could lift global employee engagement from 20% to 80% — an $8.5 trillion productivity uplift Key Idea from This Episode Trust isn't something you ask for or declare. It's something the other person gifts you, quietly, through their behaviour, especially when risk is on the table. It breaks down not when objections appear, but earlier: when pressure rises and we unconsciously shift from ally to accomplice. The fix isn't a better playbook. It's noticing yourself under pressure and choosing differently. About Rowly Hirst Rowly Hirst is CEO of Relate.us and has over 25 years of experience in consultative sales and account management in financial services. He began developing the thinking behind Relate.us in 2013 after a career taking CEOs and CFOs to meet investors, observing first-hand how poorly the industry measured what actually mattered in high-stakes relationships. Sandy, Relate.us's generative AI trust analyst, is built on the Maister-Green-Galford Trust Equation and measures trust objectively across 55 sub-factors, delivering results in near real-time at a fraction of the cost of traditional survey or human-review methods. Connect with Rowly 🌐 relateUS.com 🔗 LinkedIn: Rowly Hirst Connect with Marcus 🔗 LinkedIn: Marcus Cauchi 🌐 theinquisitorpodcast.com Chapters 0:00 — Introduction & Rowly's background 2:34 — Defining trust as observable behaviour under uncertainty 4:07 — Ally vs accomplice vs adversary 5:28 — Why "playbook" is the wrong model 7:05 — The AT&T store story: trust in a 25-minute sale 9:45 — The five principles of a trusted adviser 12:46 — Where sellers cross the line from ally to accomplice 15:17 — What managers should stop coaching 17:17 — How Challenger, BANT, MEDIC, SPIN & Sandler erode trust 20:09 — What Sandy is and how it works 25:00 — The gamification effect 27:21 — The feedback people push back against most 31:00 — Self-awareness vs self-perception 32:31 — The 90/30 trust perception gap 33:47 — What would tank Marcus's trust score right now 37:50 — How Sandy's coaching evolves across meetings 38:07 — Inside the 55 sub-factors 40:27 — Vulnerability, credibility, and "I don't know" 44:23 — Why proposals fail when the buyer's voice isn't in them 45:34 — The cost of measuring trust: then vs now 47:23 — The $8.5 trillion productivity opportunity 48:24 — Rowly's advice to his 23-year-old self If This Landed Don't rush to agree or disagree. Spend the next few days paying attention. Notice when your curiosity drops. Notice when you try to rescue. And if you catch a moment where trust shifted, in either direction , we would genuinely like to hear what you saw. Stay safe and happy selling.

    53 min
  2. Alex Buckles - Partnerships Without Fantasy: Why Your Channel Produces No Pipeline

    MAR 24

    Alex Buckles - Partnerships Without Fantasy: Why Your Channel Produces No Pipeline

    The Honest Conversation Nobody Else Is Having Every founder reads the analyst reports. Every sales leader nods along in the conference sessions. Partnerships are the future. Ecosystems are everything. Co-selling is the key to unlocking faster growth, bigger deals, and stickier customers. And yet, ask those same founders and sales leaders whether they're actually banking on partner-sourced revenue to hit their number this quarter, and the answer is almost always the same: no. Why? Because it's never been reliable. Because it's always been treated as a nice-to-have. Because nobody actually knows how to make it work. That's the conversation this episode is built around. Alex Buckles has spent 20 years in enterprise sales, in the SAP ecosystem, the Adobe ecosystem, running and exiting two professional services companies, and figured out early in his career that if he wanted deal flow from partners, he had to earn it. That realisation eventually became Forecastable, a company whose only measure of success is pipeline production through co-sell motions. What You'll Hear in This Episode Why the instinct to hire a partnerships professional first is wrong When a sub-150 person company decides to get serious about partnerships, the first move is almost always to bring in someone with a traditional partnerships background. Alex argues this is the wrong call, not because those people aren't valuable, but because what you actually need at that stage is proof of concept, not infrastructure. A junior AE or an SDR with the right playbook can prove repeatability faster and cheaper than six months of PRM setup and deal registration frameworks. The co-sell door opener and why discovery calls don't cut it The most powerful concept in this episode is what Alex calls the co-sell door opener: a high-value experience you invite the prospect into rather than a pitch you push at them. Think of it like a $5,000 event that the vendor covers, limited seats, relevant to a specific pain, designed to create genuine engagement rather than manufactured urgency. It doesn't feel like a sales motion because, done right, it isn't one. The three types of value anyone ever sells Fix something. Prevent something. Improve something. That's it. And when you're building co-sell plays, Alex argues the fix is almost always the most powerful place to start. If the prospect has a raging toothache, don't pitch them a one-year dental plan. Why 60% of pipeline dies in no decision — and what's really behind it Marcus and Alex dig into something most sales training doesn't touch: buyer safety. Not qualification. Not discovery. The deeper question of whether the person sitting across from you can actually afford, professionally, politically, emotionally, to make this decision. When you ignore that question, you end up with a pipeline full of deals that were never going anywhere, a constipated middle of funnel, and a close rate that would make any CFO reach for the antacids. The second room problem 80 to 90 percent of the sale happens without you in it. The internal conversations, the allocation committees, the corridor conversations between stakeholders, none of that is visible to the vendor. Which means your champion has to carry your story, unedited and unaccompanied, into rooms you'll never see. The question isn't whether your deal is qualified on paper. It's whether every stakeholder in that buying committee would go to bat for you when you're not there. What great partner enablement actually looks like It's not onboarding decks and quarterly business reviews. It's getting in front of the frontline manager with a win story, asking for 15 minutes on their weekly team call, and showing up with something their reps can use in the field that week. Ghost-written outreach. Account development research. Win wires in shared Slack channels. Perpetual mindshare, that's what you're actually after. Demos: mostly a waste of time Alex's take on this is blunt. Once you've given a demo, the buyer has locked in their view of you. You've answered a bunch of curiosities, and they may ghost you. Save the demo for last. Use it to confirm the order, not to create one. If it won't change a stakeholder's decision, don't do it. Three Takeaways You Can Use Tomorrow 1. Start with the interview, not the one-pager. Before you build any co-sell playbook, get the most trusted systems integrator in the room and ask them what makes them different. Real conversations produce better plays than merged marketing decks every time. 2. Know who owns the problem and who owns the outcome — they're almost never the same person. In most organisations, the partnership professional owns the problem but has no budget and limited authority. The sales leader owns the outcome but views partnerships as fluffy. Bridging those two people explicitly — not hoping it happens organically — is what gets deals done. 3. Ask yourself the second room question for every stakeholder. If this person were in a room with their boss right now and you weren't there, would they go to bat for you? If you can't answer yes with confidence, you've got more work to do. About Alex Buckles Alex is the CEO and co-founder of Forecastable, a professional services company that stands up partner programs and co-sell motions that produce measurable pipeline. With a background spanning enterprise sales, the SAP and Adobe ecosystems, and two exited professional services businesses — all built through co-selling — Alex brings a perspective on partnerships that is grounded entirely in what produces revenue, not what looks good on a slide. 🔗 Find Alex on LinkedIn or visit forecastable.com for published pricing and use cases. About The Inquisitor Podcast The Inquisitor is hosted by Marcus Cauchi and is built around one idea: honest, evidence-based conversations about what actually works in sales, go-to-market, and revenue leadership. No posturing. No vanity metrics. Just the real work. If this episode was useful, share it with a founder or sales leader who's talking about partnerships but hasn't yet made them produce. That's who this was made for.

    55 min
  3. Why Buyers Don't Trust Salespeople - And What CEOs Can Do About It with  Andy Hough

    MAR 16

    Why Buyers Don't Trust Salespeople - And What CEOs Can Do About It with Andy Hough

    If you run a business with a sales team, this episode will make you uncomfortable. That's the point. Marcus Cauchi and Andy Hough have a no-holds-barred conversation about why sales has become distrusted, what's causing it, and what founders and CEOs can actually do to fix it. Andy has spent decades in the field, from Lloyds and Barclays to 16 years at EMC (now Dell), and has since sat through hundreds of hours of sales meetings as a researcher. He knows where the bodies are buried. What we cover in this episode: Why sales has shifted from a relationship-driven profession to a numbers and technology treadmill, and what that's costing you in customer trust, revenue quality, and staff retention. How shareholder pressure flows down through leadership, management, and sellers, and arrives in front of your buyers as inauthenticity, shallow discovery, and unwanted pressure. Why the best sales interactions are built on understanding how your customer makes money, protects margin, and carries risk, and why most sales teams have lost this entirely. The 90-day productivity myth. Research puts it at 3.2 years for a salesperson to hit full stride. Most organisations churn people before they ever get there. Why activity metrics destroy quality, and what the alternative actually looks like in practice. The player-manager trap and why it almost always ends badly for the team, the manager, and ultimately the customer. What sales coaching actually is, and why the gap between what managers think they're doing and what salespeople are experiencing is wider than most leaders realise. Why seller psychological safety is as important as buyer trust, and how the wrong people keep getting promoted. Why your CRM is aligned to your sales process and not your buyer's journey,  and why that single misalignment is costing you deals you didn't even know you lost. The case for sustainable sales: focusing on the 6-to-36 month pipeline where there's no competition, time to build real relationships, and room to become a trusted adviser rather than another vendor chasing a quarterly number. The question this episode leaves every founder and CEO with: Are the systems you've built designed to create trust with customers, or are they quietly destroying it in order to hit this quarter's number? And critically, does anyone in your organisation feel safe enough to tell you? About Andy Hough Andy Hough is co-founder of the Institute of Sales Professionals, a tireless advocate for sales as a profession, and a doctoral researcher studying the adaptability of salespeople and its impact on performance. He lectures at Cranfield University and is part of the Global Sales Science Institute. He has carried a target, led teams, and spent his career trying to return sales to what it was in its best form. A genuinely human, outcome-focused profession. Connect with Andy on LinkedIn or visit the ISP at www.isp.uk.com About Marcus Cauchi Marcus Cauchi is the host of the Inquisitor Podcast and works with founders, CEOs, and sales leaders on decision safety, go-to-market alignment, and building sales organisations that create long-term customer value. He is currently completing a manuscript on the systemic compromises that accumulate inside sales cultures and the cost they carry. Connect with Marcus on LinkedIn If this episode resonated, share it with your CRO, your Head of Sales, or any founder who's wondering why pipeline feels harder than it used to. The answer is probably in this conversation.

    50 min
  4. Negotiation Without the Games: Todd Caponi's Four Levers Framework

    JAN 27

    Negotiation Without the Games: Todd Caponi's Four Levers Framework

    Stop leaving money on the table. In this episode, sales historian and author Todd Caponi reveals why traditional negotiation tactics are destroying trust, eroding margins, and creating unsustainable business models. Todd shares the revolutionary Four Levers framework that helped him close a $7.5M deal when the customer demanded 35% off - and they ended up with only 15% discount while paying upfront for three years. What You'll Learn: 🟣Why building trust until the close, then "starting to lie" about pricing is killing your deals 🟣Negotiation Without the Games: Todd Caponi's Four Levers Framework 🟣The 115-year-old concept of "sound basis pricing" that buyers have been demanding since 1910 🟣How the 4x pipeline rule forces reps to waste time on garbage opportunities 🟣Why BANT qualification is outdated and what to do instead 🟣The Four Levers: Volume, Timing of Cash, Length of Commitment, and Timing of Deal 🟣How to stop discounting unilaterally andEducating buyers to squeeze harder 🟣Real data: 20-30% reduction in discounting, 7-8 figure profitability improvements 🟣Why every unasked-for concession (even net 45 vs net 30) signals everything is negotiable Perfect for: Founders, sales leaders, and top performers who want to increase deal values, improve forecast accuracy, and build sustainable pricing models. About Todd Caponi Author of "The Transparency Sale", "The Transparent Sales Leader" and "Four Levers Negotiating," Todd is a longtime sales leader, self confessed transparency nerd, and the only sales history expert who collects artifacts from the 1800s-1900s. His approach has been working for 17+ years across multiple organizations. Get Todd's Book: "Four Levers Negotiating" - https://amzn.to/4jPmjG9 Connect with Todd: 🌐 www.toddcaponi.com 🎙️ The Sales History Podcast https://podcasts.apple.com/gb/podcast/the-sales-history-podcast/id1571354113 LinkedIn https://www.linkedin.com/in/toddcaponi/ 💡 Found this valuable? Like, comment, and share with your sales team. 📊 What's your biggest negotiation challenge? Drop it in the comments. #SalesNegotiation #B2BSales #SalesLeadership #Pricing #RevenueGrowth

    55 min
  5. From Challenger to Framemaking: Redefining Modern B2B Sales with Karl Schmidt

    JAN 17

    From Challenger to Framemaking: Redefining Modern B2B Sales with Karl Schmidt

    Most B2B deals don’t end in “no”. They die quietly. No decision. No movement. No momentum. In this episode, Marcus Cauchi speaks with Karl Schmidt,one of the leaders of the research teams that helped 100s of companies take advantage of the insights from The Challenger Sale. Buyers now do most of their thinking before they ever speak to a salesperson. Buying committees have doubled. Information is everywhere. Confidence is not. This conversation explores why traditional sales approaches struggle in this reality, and why the best sellers are no longer pushing solutions. They’re helping buyers make sense of risk, complexity, and internal politics. You’ll hear: • Why decision confidence matters more than solution confidence • The fears that quietly kill deals • How sellers unintentionally strip buyers of agency • Why “no decision” is the real competitor • What framemaking looks like in real sales conversations If you’re a founder, CEO, sales leader, or an aspiring top performer, this episode will change how you think about discovery, deal reviews, and what it really means to help a customer buy. This is not about tactics. It’s about leadership in the buying process. Resources Mentioned: The Framemaking Sale by Karl Schmidt and Brent Adamson: https://amzn.to/4jHYYpU The Challenger Sale https://amzn.to/4qv7w63 Noise by Daniel Kahneman https://amzn.to/4pzcGwr More resources at theframemakingsale.com   Contact Karl:  https://www.linkedin.com/in/karl-schmidt-q/

    1h 4m
  6. Beyond "Good Enough": Eliminating the Mediocrity Trap in Sales with David Brock

    JAN 12

    Beyond "Good Enough": Eliminating the Mediocrity Trap in Sales with David Brock

    Are you settling for "good enough" while your sales organisation invests in an 85% loser rate? In this episode, Marcus Cauchi sits down with David Brock, author of "Is Good Enough Good Enough? Mindsets and Behaviors for Sales Excellence," to challenge the traditional "metrics madness" that keeps founders and sales leaders trapped in cycles of mindless activity. Dave shares his pragmatic, scientific approach to performance, revealing how top performers achieve their goals by being "intelligently lazy" and cutting out the "dead work" that consumes the average workday. They explore the "Three-Pile Strategy" for auditing tasks, the high cost of customer churn, and why personal accountability is the ultimate differentiator between top performers and those who make excuses. A major highlight of this conversation is David’s contrarian take on AI. Having used Claude AI as a "thought partner" and "debate partner" to co-author his book, David explains why AI is a "profound amplifier" that makes deep thinkers better but makes "lazy idiots" fail at scale. Learn how to use discovery-based prompting to internalise strategic ownership and why curiosity remains the foundational behaviour for the next generation of leaders. Key Topics Covered: • The Trap of Activity vs. Outcomes: Why being "busy" is often a mask for underperformance. • The Three-Pile Audit: Examine tasks and reclaiming 40% of your team's capacity. • Retention vs. Acquisition: Why the obsession with new logos is a recipe for wasted effort. • AI as a Debate Partner: Moving beyond automation to elevate your strategic thinking. • The Sacred Habit: Why scheduling 20 minutes of reflection daily is non-negotiable for excellence   Contact David Brock on linkedIn: https://www.linkedin.com/in/davebrock/ Email: dabrock@excellenc.com Website: http://partnersinexcellenceblog.com/ Read the book:  https://amzn.to/4brvQku   Contact Marcus https://www.linkedin.com/in/marcuscauchi/

    52 min
  7. Peter Wheeler: Why Your Sales Team Isn’t Performing and How to Fix It

    JAN 10

    Peter Wheeler: Why Your Sales Team Isn’t Performing and How to Fix It

    Why do so many sales teams stumble despite talented hires? In this episode, Peter Wheeler, serial entrepreneur and expert in scaling revenue velocity for early-stage organisations, explores the decline of apprenticeship in modern sales and the impact it has on team performance and long-term growth. We examine why the traditional player-manager model often fails, how role siloing prevents junior staff from learning the ropes, and why leadership needs to move beyond administrative tasks to actively coach and support teams in the field. Peter highlights the systemic dysfunctions caused by shareholder primacy and short-term thinking, including the hidden costs of high sales turnover, conflicting departmental metrics, and the erosion of trust and integrity in organisations. He explains why senior executives, not just salespeople, must engage with customers to understand real-world challenges and make informed strategic decisions. We also discuss practical solutions to restore apprenticeship and learning in sales, including aligning teams around customer outcomes, leveraging AI as a personal coaching tool, and fostering a culture of trust, integrity, and long-term thinking. Listeners will gain insights into how to build high-performing teams, reduce churn, and develop sustainable business growth, even in times of uncertainty or economic turmoil. Whether you’re a founder, sales leader, or executive looking to improve team performance, this episode offers actionable advice, fresh perspectives, and strategies to thrive in a sales environment that too often sacrifices learning for short-term results. Key Takeaways: The hidden costs of high sales turnover and short-termism How role siloing and player-manager models stunt growth and learning Why senior leaders must be actively engaged with customers Strategies for aligning departments and prioritising customer outcomes Leveraging AI for coaching, personal effectiveness, and customer-centric entrepreneurship Thriving through market uncertainty by focusing on what you can control   Contact Peter on LinkedIn https://www.linkedin.com/in/peterledgrowth/ Contact Marcus https://www.linkedin.com/in/marcuscauchi/ or email team@principledselling.com

    56 min
4.9
out of 5
28 Ratings

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Business Insights & Strategies From Experts: Unveiling Simple Truths Behind Success. I’m always grateful for Reviews and remember to Subscribe

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