Omni Talk Retail Omni Talk Retail

Live from the Shoptalk Europe stage, Omni Talk's Chris Walton and Anne Mezzenga recap the key takeaways from all three days of the conference with Shoptalk's very own Ben Miller and Zahra Mohamed, all in rapid fire style, and allocating no more than 4 minutes per topic!
Highlights include:
The overall state of European RetailHow real is the concept of "Unified Commerce"Is AI overhyped? Underhyped? Or properly hyped?The power of brandRetail Media -- is it all it's cracked up to be?And, of course, our biggest surprises from the conference and much, much more!
Music by hooksounds.com


This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy
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In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Ownit AI, Avalara, Mirakl, and Sezzle, Chris and Anne discussed:
Amazon adding Grubhub food delivery for free to Amazon Prime (Source: Verge)Abercrombie & Fitch’s first billion dollar Q1 (Source: Retail Dive)Takeoff Technologies filing for Chapter 11 bankruptcy (Source: Grocery Dive)Walmart’s “trippy” new online storefront, Walmart Realm (Source: Fast Company)And closed with a look at Kohl’s disastrous earnings report (Source: Reuters)
There’s all that, plus this month’s OmniStar (congrats Burlington’s Connie Droge), how to best take care of bald scalps, Prince, and whether an AI digital twin of Chris would actually enhance Anne’s work life.
Music by hooksounds.com


This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio from Shoptalk Europe, Caroline Welsh, Customer Digital and Trading Board Director at Brico Dépôt (part of the Kingfisher Group), shares insights on the company's remarkable journey in launching an e-commerce website in just eight days and a marketplace in three months during the COVID-19 pandemic.
Caroline also discusses her role in overseeing merchandising, advertising, loyalty, pricing, and customer data to create exceptional omnichannel experiences.
Discover how Brico Dépôt stays true to its purpose while expanding its assortment, leveraging store colleagues' expertise, and fostering partnerships. Caroline also emphasizes the importance of clearly defining the MVP to move quickly and efficiently.
Looking ahead, Caroline highlights the critical need for attracting future trade professionals and increasing female representation in the home improvement industry. She also touches on the importance of sustainability and how Kingfisher Group is supporting apprenticeships to build a strong workforce.


This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio at Shoptalk Europe, Dr. Jan Philippe Wintjes, Executive Vice President Global Omnichannel, Hugo Boss, shares insights on the company's approach to omnichannel retail, digital product discovery, and exploring new frontiers like Web 3 and the metaverse.
With over 20 years of experience in the fashion industry, JP oversees a wide range of responsibilities, including retail, e-commerce, app development, loyalty programs, customer relationship management, and merchandising.
JP discusses the importance of creating engaging and exciting customer journeys across various touchpoints, from retail stores to online platforms. He emphasizes the role of digital product discovery in promoting brands through social media, live shopping, and 360-degree product visualization.
Discover how Hugo Boss is leveraging innovative technologies like AI and logistics to enhance operational efficiency and profitability while maintaining an entrepreneurial mindset to test and learn new concepts, such as their successful Roblox collaboration.


This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy

In this exclusive interview from the Walmart Commerce Technologies Studio at Shoptalk Europe, Bruno Mourão, Head of Ecosystem at Sonae MC, shares insights on the company's approach to omnichannel retail, partnerships, and meeting customer expectations.
Sonae MC, a leading Portuguese grocery retailer with a strong presence in both physical stores and e-commerce, is focusing on expanding its ecosystem beyond grocery to include food, health and wellness, loyalty, medical services, and marketplaces.
Bruno discusses the company's journey from hypermarkets to supermarkets, convenience stores, and franchising models, as well as its efforts to consolidate omnichannel services like click and collect, curbside pickup, and quick commerce. He also touches on the growing importance of retail media and the need for consistency in delivering on customer promises.
Discover how Sonae MC is navigating the evolving retail landscape and fostering partnerships with brands and local businesses to better serve Portuguese consumers in this engaging conversation.


This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy

In this exclusive interview recorded live from the Walmart Commerce Technologies Studio at Shoptalk Europe, Baltazar Ozonek, VP of AI & Innovation at Pandora, the world's largest jewelry company, shares insights on unlocking the value of data and AI in an omnichannel retail environment.
With a focus on customer experience and brand alignment, Baltazar discusses the importance of data quality, AI deployment, and personalization across all channels.
Discover how Pandora is navigating the challenges of legacy tech and leveraging its vertically integrated supply chain as a competitive advantage. Baltazar also delves into the critical components of successful AI implementation, including data requirements, tech requirements, and people capabilities.
Learn about the significance of measuring incremental gains, avoiding diminishing returns, and ensuring true revenue uplift when deploying AI solutions. Baltazar emphasizes the need for a pragmatic approach that balances commercial opportunity with the complexity of AI models.


This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy