Wisdom by WESA

Horse Radio Network

The Western & English Sales Association (WESA) provides the world’s largest trade events for retailers, manufacturers, and sales representatives of the Equestrian Industry. In this podcast, we feature exclusive interviews and with noteworthy Western/English personalities, retailers, and exhibitors who you’ve always wanted to talk to! Don’t miss out on all the news for manufacturers and retailers of the Equine industry!

  1. Retail Sales Training and Upselling Ethically

    1D AGO

    Retail Sales Training and Upselling Ethically

    Sales expert and podcaster Donald Kelly talks about practical sales training for small equine retailers. They dive into role-play as the most effective way to teach associates “what good looks like,” including how to handle the classic “I’m just looking” objection and use micro stories to build trust. Donald explains how to upsell ethically by focusing on solving customer problems, not pushing product, and how to compete with online price-shoppers through superior in‑store experience and expertise. They wrap up by exploring simple, concrete ways small retailers can start using AI to analyze sales data, optimize store layouts, and improve overall performance. Listen in... WESA Retail Roundup January 19, 2026: Host: Glenn the Geek, Host of Horses in the MorningFacebook: Retail Roundup Facebook groupGuest: Donald Kelly, The Sales EvangelistPresented By: Western English Sales Association Time Stamps: 00:00 – Intro, show setup, Donald introduced 01:44 – Small retail sales training; role-play focus 06:32 – Handling “I’m just looking” and better opening questions 10:42 – Using personal/customer stories to sell 13:31 – Upselling mindset and Amazon-style “also buy” approach 19:55 – Competing with online price-checking via in-store experience 23:01 – 80/20 rule, difficult customers, and “fire your worst client” 26:39 – How small retailers can use AI (data, layout, training) 34:00 – Donald’s podcast/consulting info 35:31 – New podcast release schedule and closing

    35 min
  2. Inventory Management Software

    JAN 13

    Inventory Management Software

    In this episode, we dive deep into the engine room of a successful retail business: Inventory Management Software. Whether you are running a boutique tack shop, a high-end apparel brand, or a mobile unit hitting the horse show circuit, your inventory is your biggest asset—or your biggest liability. Join us as we sit down with Cathy Donovan Wagner, founder of RETAILMavens and a powerhouse in the world of independent retail coaching. We discuss how the right systems can help you implement the Profit First method, eliminate the stress of "dead" stock, and ultimately reclaim your time. WESA Retail Roundup January 12, 2026: Host: Glenn the Geek, Host of Horses in the MorningFacebook: Retail Roundup Facebook groupGuest: Cathy Donovan Wagner of RetailMavens and the Richer Retailer PodcastPresented By: Western English Sales Association Time Stamps: 00:03 – Show introduction, Dallas trade show announcement, guest introduction (Kathy Donovan Wagner)01:35 – Kathy’s background and Retail Mavens overview03:32 – Importance of inventory management, introduction to the main topic05:00 – How inventory management/data has changed, common challenges for retailers06:00 – Clarifying important data for retail businesses, store data misconceptions08:02 – Inventory turn rates: best practices, what should/shouldn’t stay in inventory11:09 – Choosing inventory management/POS software for your business17:07 – Profit First approach and paying yourself as a business owner21:38 – Managing slow inventory, turning inventory into cash, clearance strategies24:43 – When to switch POS systems and the process, treating it as a financial reset28:44 – Covering online/mobile vs. brick-and-mortar retail management30:43 – How to book a “Game Plan Call” with Retail Mavens and final guest insights34:30 – Community, closing remarks, and Dallas trade show reminder

    36 min

Ratings & Reviews

5
out of 5
6 Ratings

About

The Western & English Sales Association (WESA) provides the world’s largest trade events for retailers, manufacturers, and sales representatives of the Equestrian Industry. In this podcast, we feature exclusive interviews and with noteworthy Western/English personalities, retailers, and exhibitors who you’ve always wanted to talk to! Don’t miss out on all the news for manufacturers and retailers of the Equine industry!