21 episodes
Total Success Training Total Success Training
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- Education
We have produced a series of podcasts which allow you to discover first hand how effective our training is. These podcasts are short snippets taken from actual training courses where our trainers discuss topics, tips, techniques and strategies with our course delegates and give you the listener, a real insight into the world of appraisal training.
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Telephone Skills - Managing Customer’s Expectations
In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations:
Topics include:
- Providing great service
- How to express yourself
- Deliver information in a clear, simple and effective way
- Maintain strength of delivery
- Construct language in a positive way -
Assertiveness Skills - Motivation Strategies
In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses how important it is to create a mental list of things that allows them to put things into perspective and what to do with the list. The list includes qualities and achievements and recognising these things and using them as confidence boosters.
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Assertiveness Skills - Assertive Strategies
In this live podcast, Total Success’s Senior Trainer, Warren Wint shows delegates how to:
- State objectives in the positive
- How to express yourself
- Deliver information in a clear, simple and effective way
- Maintain strength of delivery
- Construct language in a positive way -
Assertiveness Skills - Body Language and Communication
In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about the two elements of assertive behaviour:
- What it looks like – body language
- How it comes across – vocally
- This podcast also explores the different behaviours between - Aggressive, Passive and Assertive people and the quickest and easiest mechanisms to becoming assertive. -
Appraisal Skills - Constructive Criticism pt. 2
In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about dialogue.
Topics include:
- Taking down barriers
- Showing evidence back up points of view
- Reacting accordingly to somebody’s performance
- How to build a framework for future constructive criticisms that you want to build -
Appraisal Skills - Benefits and Pitfalls
In this live podcast, Total Success’s Senior Trainer, Warren Wint is demonstrating the purpose and benefits of the appraisal process.
- Instilling the benefits to the appraisee’s
- Influence and persuasion
- Managing the process of communications
- Selling the benefits of appraisals
- Why appraisals fail
- The main reasons for failure