The Founder's Log Podcast by Kimbley IT

James Kimbley & Kyle Heath
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  • Technology
  • Updated Monthly

This is a monthly podcast hosted by Kimbley IT's founders, James and Kyle, who talk about what has happened in the business in the previous month. The perfect podcast for those interested in business and watching companies grow.

  1. 11/26/2025

    The Founder's Log Podcast October 2025

    Off-boarding gaps can expose your data; here’s how we prevent that. When a client recently parted ways with a team member, our immediate action was to lock down their account to safeguard company data. However, this incident highlighted how persistent efforts to regain access can pose a significant risk. The ex-team member contacted us daily for nearly a week, requesting access back to their account, which we refused to grant without client consent. Our firm stance and adherence to protocol ultimately secured the information, but it underscores the critical nature of off-boarding procedures in protecting sensitive data. Next, a former client team member recommended us to their new employer. We appreciated the referral, but the potential client set up several calls and missed each one without explanation. This pattern points to deeper organisational issues that IT alone can’t fix. It made us think: why do commitments sometimes fall through in fast-growing teams? Establishing clear communication rules early on is crucial for maintaining strong professional relationships and ensuring promises are kept. At the end of the month, we heard from a new lead who was already using Google Workspace but wasn’t happy with their current IT provider. They were looking for better support, and AI suggested they reach out to Kimbley IT because of our experience with Google Workspace. After the video call, they decided to sign up with us immediately. When we first checked their Google Workspace, we found that most security features hadn’t been enabled by their previous IT support, despite the fact that the company is a Google Workspace partner in Henley-in-Arden. This left the client’s data open to risks. We quickly set up and optimised all the needed security features to fully protect their data. With these changes, we reduced risks, improved compliance, and gave the client peace of mind while building their trust in our services. It’s always rewarding to secure a company’s data and see the relief it brings to the owners. One owner, for example, visibly relaxed and smiled, grateful to have finally found a partner they could trust to protect their business data. James

    10 min

  2. 10/13/2025

    The Founder's Log Podcast - September 2025 Recap

    In September, we off-boarded a client. Not the best of terms, but professional from our side as always. They claimed to have run into financial trouble. Instead of reaching out, the owner hid, skipped video calls, ignored emails, and pushed a new operations manager forward to take the flak. We got paid in the end, but it's not how I like to see things handled. Ironically, their mission is to train business owners to lead effectively, but in this case, the owner's approach didn’t quite match that principle. From what we've subsequently heard and seen on LinkedIn, the business seems to be floundering. So, we had a lucky escape, while other creditors may still be chasing payments.  It reminded me of a very different experience during COVID. One of our long-standing clients, a marketing agency, rang me when their business dried up overnight. They were upfront and honest. We had a real conversation. Because of that trust, we gave them six months of free IT assistance and support so they could stabilise and adapt to a new world. They're still with us today, 12+ years strong. The difference? Transparency. If you're open, there's usually a way through. If you hide, you burn bridges.  IT support isn't just about fixing tech. It's about relationships built on honesty. That’s where the long-term value comes from. When times get tough, do you reach out and have the conversation — or do you hide? If you want a partner who'll back you through the highs and the lows, that's exactly what we do at Kimbley IT. New videos on our YouTube channel: The team produced two new videos for our YouTube channel: Why Google Meet is Now the Superior Business ChatGoogle Chrome is Eating Your RAM. Here's The Fix. New Blog Posts: As mentioned earlier, with our improved use of AI, we have been able to produce at a much faster rate high-quality human-guided blog posts: Vibe coding with Gemini: helpful, tricky, and why you still need a human.How can my business get the most out of Google Gemini?What's the Safest Way to Edit a PDF for Free?The best voice-to-text dictation software for Windows and Mac: Wispr FlowWhat's the Best Way to Manage Team Tasks in Google Workspace?

    14 min

  3. 09/08/2025

    The Founder's Log Podcast - August 2025 Recap

    August is usually a quieter month with clients on holiday, but this time “the simulation” behaved differently. From solving a new PC in Saudi Arabia missing Windows to sharing fresh blog posts and videos, here’s what shaped our month — plus the latest assistance and support statistics. 🔗LINKS🔗 Watch the videos mentioned in this podcast on the YouTube Channel! Read the blog posts mentioned in this podcast at https://www.kimbley.com/blog 📢 CONNECT WITH US 📢 YouTube: @kimbleyit LinkedIn:     / kimbley-it   Website: https://www.kimbley.com  😎 ABOUT US 😎 We're Kimbley IT, based in the UK, and we provide IT assistance and support to businesses worldwide who like to have fun getting their work done from everywhere!

    22 min

  4. 08/13/2025

    The Founder's Log Podcast - July 2025 Recap

    July was… interesting. We got early access to some exclusive pre-release Google Workspace AI features. While they’re not quite “game changing” yet, the potential is huge. Read the rest at: https://kimbl.es/4n0FP35 🔗LINKS🔗 Watch the videos mentioned in this podcast on the YouTube Channel! Read the blog posts mentioned in this podcast at https://www.kimbley.com/blog 📢 CONNECT WITH US 📢 YouTube: @kimbleyit LinkedIn:     / kimbley-it  Website: https://www.kimbley.com 😎 ABOUT US 😎 We're Kimbley IT, based in the UK. We provide IT assistance and support for UK start-ups, scale-ups, and small—to mid-sized businesses.

    26 min

  5. 06/30/2025

    The Founder's Log Podcast - June 2025 Recap

    It is time for our regular monthly review. As I mentioned in our May look back, we have hired a Channel Manager and now an Editor to manage our YouTube channel, from ideation to the final video. Read the rest at https://kimbl.es/4lqc6zy 🔗LINKS🔗 Watch the videos mentioned in this podcast on the YouTube Channel! Read the blog posts mentioned in this podcast at https://www.kimbley.com/blog 📢 CONNECT WITH US 📢 YouTube: @kimbleyit LinkedIn:     / kimbley-it   Website: https://www.kimbley.com  😎 ABOUT US 😎 We're Kimbley IT, based in the UK, and we provide IT assistance and support to businesses worldwide who like to have fun getting their work done from everywhere!

    19 min

  6. 06/10/2025

    The Founder's Log Podcast - May 2025 Recap

    In May, we hired a Channel Manager for our YouTube channel. Although they do not work directly for Kimbley IT, their primary responsibility is to grow our subscriber base, which will increase our ad revenue... Read the rest at https://kimbl.es/4jDMs99 ⌚TIME STAMPS⌚ 0:00 Monthly Recap 12:30 New Content 17:21 Assistance and Support Statistics 🔗LINKS🔗 Watch the videos mentioned in this podcast on the YouTube Channel! Read the blog posts mentioned in this podcast at https://www.kimbley.com/blog 📢 CONNECT WITH US 📢 YouTube: @kimbleyit LinkedIn:     / kimbley-it   Website: https://www.kimbley.com  😎 ABOUT US 😎 We're Kimbley IT, based in the UK, and we provide IT assistance and support to businesses worldwide who like to have fun getting their work done from everywhere!

    20 min

  7. 05/05/2025

    The Founder's Log Podcast - April 2025 Recap

    It's time for my monthly look back. May involved a price increase and a death... Read the rest at https://kimbl.es/42VkUFX ⌚TIME STAMPS⌚ 0:00 Monthly Recap 03:15 Tech News  Picks 13:35 New Content 20:54 Assistance and Support Statistics 🔗LINKS🔗 Watch the videos mentioned in this podcast on the YouTube Channel! Read the blog posts mentioned in this podcast at https://www.kimbley.com/blog 📢 CONNECT WITH US 📢 YouTube: @kimbleyit LinkedIn:     / kimbley-it   Website: https://www.kimbley.com  😎 ABOUT US 😎 We're Kimbley IT, based in the UK, and we provide IT assistance and support to businesses worldwide who like to have fun getting their work done from everywhere!

    24 min

  8. 04/14/2025

    The Founder's Log Podcast - March 2025 Recap

    It's time for my monthly look back. March involved a rebrand and re-organisation for one of our clients... Read the rest at https://kimbl.es/43NKPBC ⌚TIME STAMPS⌚ 0:00 Monthly Recap 2:34 Tech News  Picks 13:01 New Content 🔗LINKS🔗 Watch the videos mentioned in this podcast on the YouTube Channel! Read the blog posts mentioned in this podcast at https://www.kimbley.com/blog 📢 CONNECT WITH US 📢 YouTube: @kimbleyit LinkedIn:     / kimbley-it   Website: https://www.kimbley.com  😎 ABOUT US 😎 We're Kimbley IT, based in the UK, and we provide IT assistance and support to businesses worldwide who like to have fun getting their work done from everywhere!

    24 min
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About

This is a monthly podcast hosted by Kimbley IT's founders, James and Kyle, who talk about what has happened in the business in the previous month. The perfect podcast for those interested in business and watching companies grow.

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