The Uncharted Veterinary Podcast

Uncharted Veterinary Community

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!

  1. Oct 19 ·  Bonus

    424 - Career Paths for Veterinary Technicians

    Ever wondered what else you can do with your veterinary technician credentials? Whether you're feeling burned out, ready for a new challenge, or simply curious about your options, there's a whole world of opportunities beyond the exam room! Dr. Andy Roark is joined by four registered veterinary technicians from Hill's Pet Nutrition: Anna Springer, RVT, Jennifer Katchadourian, RVT, Erin Richmond, BS, RVT, and Misty Tobyne, RVT. Together, they share how they navigated career changes into research, education, sales, and regulatory affairs, along with the skills, mentors, and mindsets that helped them along the way. If you've ever wondered whether you can grow your career without leaving veterinary medicine behind, this episode is for you! This episode is brought to you by Hill's Pet Nutrition! Misty Tobyne, RVT, serves as the PVA Coordinator at Hill's Pet Nutrition. With 23 years of dedication to the organization, Misty brings a deep passion for research and education, and is instrumental in keeping the Professional Veterinary Affairs department running smoothly. Outside of work, you can find Misty with her husband supporting their two daughters on the softball and soccer fields. She enjoys spending time at home in Kansas with their three beagles, a blue heeler/corgi mix, and two cats. I am a Regulatory Affairs Specialist on the packaging compliance team. Graduate at Colorado State University Global with a Bachelors Degree in Business Management with a Specialization in Marketing. Has completed an Associates Degree in Applied Science in Veterinary Technology from Brown Mackie College (February, 2014) and is a Registered Veterinarian Technician in the state of Kansas (April, 2014). Certifications include Veterinary Nutrition (October, 2022), plus Professional Dog and Cat Grooming from Nash Academy of Animal Arts (April, 2012). Has worked in the pet care industry for 15 years including 12 years in settings that included research. Has worked at the Hills’ Pet Nutrition Center for 9 years. Anna Springer is a Registered Veterinary Technician, Veterinary Consultation Service Technician and AI Training Specialist with 16+ years of experience in clinical practice and the veterinary industry. Passionate about small animal nutrition and weight management, she partners with veterinary teams at Hill’s Pet Nutrition to resolve complex nutritional and product-related inquiries and support effective weight control plans. Previously, Anna spent over a decade at Claycomo Animal Hospital in Kansas City, MO, where she managed high-volume caseloads, educated clients on preventive care and nutrition, and improved documentation and workflow standards. She holds a Bachelor of Science in Business Management and an Associate of Science in Veterinary Technology. She is also an active member of the American Veterinary Medical Association’s Committee on Advancing Veterinary Technicians and Technologists, the National Association of Veterinary Technicians in America, and the American Veterinary Medical Foundation Scholarship Review Committee.

  2. Oct 14

    423 - How Online Pharmacies Affect Independent Practices

    Your independent veterinary practice is losing pharmacy sales to online retailers, telehealth apps, and corporate groups with budgets you can't match, and it is starting to feel like a fight you can't win. In this mailbag episode of the Uncharted Veterinary Podcast, Maria Pirita, CVPM, and Dr. Andy Roark answer a listener from a high-touch, privately owned clinic asking how to stay profitable as online pharmacies and corporate veterinary practices keep growing. Dr. Roark introduces his Vet Medicine 3.0 framework, Maria shares a Southwest Airlines story that reveals a hidden advantage of small practices, and both hosts dig into the convenience gaps, missed charges, and client retention habits quietly costing clinics revenue. If you are a practice owner, practice manager, or veterinary leader wondering where to focus your energy in a changing industry, this conversation will reframe the question entirely. Register for Uncharted 2027 on January 15th in Orlando Florida! Maria Pirita is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospital administrator. In her work with Uncharted Veterinary Conference and beyond, Maria has presented to veterinarians and teams across the US and Canada on topics including veterinary marketing, feedback, team building, and positive work culture. With over 10 years of experience in veterinary medicine and over 20 years in leadership, she's passionate helping leaders develop their skills. Maria loves any activity that involves creativity or learning something new. This leads to an abundance of hobbies including crafting, traveling, cooking and aviation.

  3. Oct 7

    422 - I Need to Delegate but the Team is Too Busy to Help

    Maria hosts Ron Sosa to address a mailbag from a practice manager who absorbed multiple roles during short-staffing and now struggles to delegate due to fears tasks won’t get done, won’t be done correctly, or the team is too busy. They discuss the mental barriers behind delegation, emphasizing vulnerability, values, and overcoming perfectionism. Ron recommends tracking all incoming tasks for two weeks, then sorting them by what requires the manager’s authority, what requires knowledge that can be taught, and what only requires willingness. They stress distinguishing people problems from system problems, narrowing responsibilities, accepting 80% competence when appropriate, and avoiding delegating legal or high-risk items. Effective handoffs include clear autonomy, limits, resources, standards, escalation criteria, and review cadence, plus psychological safety, positive feedback, and protected time. They also preview the January 15 Uncharted Veterinary Conference in Orlando celebrating Uncharted’s 10 years. Register for Uncharted 2027 on January 15th in Orlando Florida! Ron Sosa is the Executive Director of Uncharted Veterinary Conference, a published author, international speaker, and veterinary leader with more than 20 years of experience in operations, practice management, leadership development, and consulting. From client service representative to business partner to industry educator, Ron has built a career around helping veterinary professionals create healthier teams and more sustainable workplaces. As the founder of Syn APT Neuroinclusive Leadership, he is especially passionate about neuroinclusive leadership, workplace culture, burnout prevention, and helping people thrive at work.

  4. Sep 30

    421 - Tied to the Floor, Banned From Hiring, But Asked to Fix Everything

    Managing Up in a Hiring Freeze, Boosting Productivity Without Burning Out Host Maria Pirita and Dr. Andy Roark discuss a detailed mailbag from a corporate practice manager who is required to work on the floor 32 hours a week with only eight hours for management, is banned from hiring, and is told to raise a productivity score from 160 to 180. They unpack how to use clinic metrics and industry benchmarks to assess staffing and doctor production, how to approach leaders with curiosity and clarity, and how to avoid over-identifying with the job while setting boundaries. They emphasize understanding how the productivity metric is calculated, negotiating for specific commitments, involving the team, and using four main levers to improve results: raise prices, increase completeness of care, bring more clients in, and improve efficiency and cut time costs. They also promote upcoming Uncharted events, including the Uncharted Veterinary Conference on January 15, celebrating 10 years. Register for Uncharted 2027 on January 15th in Orlando Florida! Maria Pirita is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospital administrator. In her work with Uncharted Veterinary Conference and beyond, Maria has presented to veterinarians and teams across the US and Canada on topics including veterinary marketing, feedback, team building, and positive work culture. With over 10 years of experience in veterinary medicine and over 20 years in leadership, she's passionate helping leaders develop their skills. Maria loves any activity that involves creativity or learning something new. This leads to an abundance of hobbies including crafting, traveling, cooking and aviation.

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About

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!

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