Performance Matters | A 5 Moments of Need® Podcast Series

performancematters

This podcast series dives deeper into the 5 Moments of Learning Need®. The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change. This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework. Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.

  1. Jun 3

    AI Won't Replace Workflow Design: It Will Supercharge It!

    In this episode of Performance Matters, Bob Mosher sits down with Dr. Conrad Gottfredson to explore how AI is transforming the way we design learning, support performance, and enable work. Together, they discuss how AI can accelerate workflow analysis, enhance digital coaching, and help organizations strike the right balance between human expertise and automation. Con shares why Learning & Development is uniquely positioned to guide AI adoption, reduce organizational risk, and ensure technology enhances—not replaces—human performance. From AI-powered workflow learning to the future of digital coaches and workforce transformation, this conversation offers a practical roadmap for putting performance first in an AI-enabled world. Whether you're exploring AI, workflow learning, or the future of workforce performance, this is a conversation you won't want to miss.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    27 min

  2. May 27

    Leading Change with Empathy: A Conversation with Megan Torrance

    In this Performance Matters episode, Bob Mosher sits down with learning and change expert Megan Torrance to explore why change is so challenging in learning and performance projects—and why it doesn’t have to be. Megan breaks down how human relationships, psychological safety, and a shift away from perfectionism can make change feel more manageable and even energizing. Together, they discuss how adopting a “change-ready posture,” embracing iteration over perfection, and focusing on performance (not just deliverables) helps L&D teams stay adaptive in a volatile world. Listen, or download this episode now, for a practical look at leading change with empathy, clarity, and purpose.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    30 min

  3. Apr 2

    Key Principles for Workflow Learning in a World of AI & Beyond

    In this episode of the Performance Matters Podcast, Bob Mosher steps back to connect the dots across months of conversations, posts, principles, and field insights reshaping how we think about workflow learning. With the rapid rise of AI and the accelerating pressure on organizations to do more in the flow of work, Bob unpacks a major shift underway in L&D—from a training-first identity, to performance-first, and now toward a productivity-first mindset. If you’re rethinking how L&D shows up in a world of automation, shifting roles, and nonstop change, this episode brings clarity, challenge, and a path forward. Download or listen now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    23 min

  4. Mar 17

    From Content Chaos to Clean Data: Uber’s Tech-Driven Shift

    In this final installment of our 3-part series with the remarkable Global Learning Team at Uber, host Bob Mosher sits down with Adina Nichols, the leader behind Uber’s Learning Technology & Operations vertical. After hearing from Esha and Rav in earlier episodes, this wrap-up brings their story full circle—showing how the right technology, paired with the 5 Moments of Need framework, is transforming learning at scale for tens of thousands of global customer support agents. Adina shares Uber’s journey from manual spreadsheets and traditional eLearning to a unified performance-first ecosystem powered by a digital adoption platform, an LCMS built for structured authoring, AI-ready content, and a maturing digital coach. She pulls back the curtain on what it really takes to modernize learning inside a fast-moving, constantly shifting organization—where product changes happen daily, and agents need real-time support to perform with confidence. It’s a powerful look at what happens when methodology, technology, and brave organizational change come together. Download or listen now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    20 min

  5. Mar 4

    The System Behind the Shift: Uber’s Workflow Learning Playbook

    In Part 2 of this three-part series with the global learning team at Uber, we sit down with Ravish Sikka, Uber’s Global Learning Design Leader, to explore the power, and necessity, of implementing a true workflow learning methodology at scale. Building on episode 1 in this series where Esha unpacked strategy and stakeholder buy-in, this episode dives into the practical side of transformation: how Uber adopted the 5 Moments of Need framework to close the gap between knowing and doing in one of the world’s fastest-moving, highest-stakes operating environments. This episode is a must-listen for learning leaders looking to implement workflow learning at scale, build cross-functional alignment, and move beyond content creation toward true performance impact. Download or have a listen now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    18 min

  6. Feb 18

    From Training to Performance: Uber’s Shift Begins

    In the first episode of our 3-part series with Uber, Bob Mosher sits down with Esha Bhatnagar to explore how Uber is redefining learning through the 5 Moments of Need and workflow learning. Esha discusses the inside story of building buy-in, engaging stakeholders, and shifting the organization from traditional training to embedded, in-the-workflow support. She reveals how understanding learner context, running proof-of-concepts, and empowering the L&D team have helped transform learning into a true performance enabler. This episode offers practical insights for learning leaders ready to adopt a scientific, performance-first approach and create real impact where work happens. Download or listen to this first episode now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    20 min

  7. Feb 9

    Performance First, Always: Joe Dunlap on Driving Real Business Value

    In this episode of Performance Matters, Bob Mosher sits down with longtime colleague and industry practitioner Joe Dunlap for a powerful conversation about what it truly takes for L&D to thrive in a performance-first, AI-accelerated world. Joe shares his 25-year journey from instructional designer to head of continuous learning and performance improvement, and why embracing the 5 Moments of Need and building a real performance architecture has fundamentally reshaped the impact of learning inside his organization. Joe offers practical, hard-won insights on diagnosing performance, navigating organizational resistance, positioning L&D as a true business partner, and preparing teams for the new expectations shaping our profession. If you’re an L&D leader looking to elevate your impact—and your relevance—this episode is a roadmap to what’s next. Listen now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.   For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    24 min

  8. Feb 2

    The Future of Learning: Why Productivity Must Come First

    In this episode of Performance Matters, Bob Mosher sits down with Donald Clark and Alfred Remmits for an energizing, wide-ranging conversation about the future of learning and the realities facing today’s L&D leaders. Together, they unpack what it really means to navigate a performance-first world, why AI is accelerating both opportunity and disruption, and how learning professionals can keep pace without losing sight of the human element. Donald and Alfred share candid insights on shifting talent expectations, the pressure on managers, and the growing gap between organizational needs and traditional training approaches. From practical strategies to philosophical reframes, this episode offers sharp, honest perspective on where learning is headed—and what leaders must do now to stay relevant, responsive, and anchored in performance. If you’re responsible for capability building, talent development, or transforming how learning supports the business, this conversation is a must-listen. Download or listen now.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.   For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    47 min
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Ratings & Reviews

5
out of 5
11 Ratings

About

This podcast series dives deeper into the 5 Moments of Learning Need®. The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change. This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework. Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.

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