Performance Matters | A 5 Moments of Need® Podcast Series

performancematters
  • 5.0 (11)
  • EDUCATION
  • UPDATED BIWEEKLY

This podcast series dives deeper into the 5 Moments of Learning Need®. The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change. This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework. Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.

  1. MAR 4

    The System Behind the Shift: Uber’s Workflow Learning Playbook

    In Part 2 of this three-part series with the global learning team at Uber, we sit down with Ravish Sikka, Uber’s Global Learning Design Leader, to explore the power, and necessity, of implementing a true workflow learning methodology at scale. Building on episode 1 in this series where Esha unpacked strategy and stakeholder buy-in, this episode dives into the practical side of transformation: how Uber adopted the 5 Moments of Need framework to close the gap between knowing and doing in one of the world’s fastest-moving, highest-stakes operating environments. This episode is a must-listen for learning leaders looking to implement workflow learning at scale, build cross-functional alignment, and move beyond content creation toward true performance impact. Download or have a listen now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    18 min

  2. FEB 18

    From Training to Performance: Uber’s Shift Begins

    In the first episode of our 3-part series with Uber, Bob Mosher sits down with Esha Bhatnagar to explore how Uber is redefining learning through the 5 Moments of Need and workflow learning. Esha discusses the inside story of building buy-in, engaging stakeholders, and shifting the organization from traditional training to embedded, in-the-workflow support. She reveals how understanding learner context, running proof-of-concepts, and empowering the L&D team have helped transform learning into a true performance enabler. This episode offers practical insights for learning leaders ready to adopt a scientific, performance-first approach and create real impact where work happens. Download or listen to this first episode now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    20 min

  3. FEB 9

    Performance First, Always: Joe Dunlap on Driving Real Business Value

    In this episode of Performance Matters, Bob Mosher sits down with longtime colleague and industry practitioner Joe Dunlap for a powerful conversation about what it truly takes for L&D to thrive in a performance-first, AI-accelerated world. Joe shares his 25-year journey from instructional designer to head of continuous learning and performance improvement, and why embracing the 5 Moments of Need and building a real performance architecture has fundamentally reshaped the impact of learning inside his organization. Joe offers practical, hard-won insights on diagnosing performance, navigating organizational resistance, positioning L&D as a true business partner, and preparing teams for the new expectations shaping our profession. If you’re an L&D leader looking to elevate your impact—and your relevance—this episode is a roadmap to what’s next. Listen now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.   For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    24 min

  4. FEB 2

    The Future of Learning: Why Productivity Must Come First

    In this episode of Performance Matters, Bob Mosher sits down with Donald Clark and Alfred Remmits for an energizing, wide-ranging conversation about the future of learning and the realities facing today’s L&D leaders. Together, they unpack what it really means to navigate a performance-first world, why AI is accelerating both opportunity and disruption, and how learning professionals can keep pace without losing sight of the human element. Donald and Alfred share candid insights on shifting talent expectations, the pressure on managers, and the growing gap between organizational needs and traditional training approaches. From practical strategies to philosophical reframes, this episode offers sharp, honest perspective on where learning is headed—and what leaders must do now to stay relevant, responsive, and anchored in performance. If you’re responsible for capability building, talent development, or transforming how learning supports the business, this conversation is a must-listen. Download or listen now.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.   For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    47 min

  5. JAN 15

    Scalable Transformation: AI’s Real Impact on the Five Moments of Need

    In this energizing start to the new year, Bob Mosher sits down with Dr. Conrad Gottfredson and Josh Cavalier for a candid, future-facing conversation about the unprecedented acceleration of AI—and what it means for workflow learning, performance support, and the 5 Moments of Need®. Together, they unpack the tension and opportunity of 2026: a year defined by rapid innovation, shifting job roles, evolving workflows, and a growing need for L&D to step into true strategic partnership. You’ll also hear a preview of the upcoming AI Intensive for Workflow Learning Workshop and why it’s designed to give learning professionals a practical, realistic line of sight into how all of this connects. If you’re navigating AI, performance, or workflow learning in 2026, this episode offers clarity, grounding—and a whole lot of possibility. Tune in today and take a thoughtful step into the year ahead.     Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    30 min

  6. 12/31/2025

    The Future Is Now: How AI Is Transforming Workflow Learning

    Kick off 2026 with a conversation that sets the tone for the year. In this episode of the Performance Matters podcast, Bob Mosher sits down with Trond Kristiansen, a pioneering learning leader whose groundbreaking work in AI and workflow learning is reshaping what’s possible for L&D practitioners. Trond shares how AI has elevated his role from traditional “training support” to a true business partner inside his organization, enabling him to design, innovate, and deliver performance solutions at a speed and scale never before possible. From transforming the 5 Moments of Need framework with AI-driven tools, to building agent skills that automate complex workflows, to reframing AI as intelligence augmentation rather than replacement—this episode is packed with practical insights and inspiring perspective. If you're curious on how to best use AI to amplify your expertise and position yourself at the forefront of workflow learning innovation—this is the perfect place to start. Listen or download now.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

    30 min

  7. 12/18/2025

    Leading Through Disruption: What AI Really Demands of L&D

    As organizations race to adopt AI, learning leaders face a critical challenge: how to embrace innovation without losing sight of performance. In this episode of Performance Matters, Bob Mosher is joined by Frank Nguyen for a candid, thoughtful conversation about what responsible L&D leadership looks like in an era of rapid disruption. Drawing on Frank’s experience across industries—from Amazon to Genentech—the discussion explores how learning teams can move beyond order-taking to become true strategic partners. Together, they unpack the balance between delivering today’s results while preparing for tomorrow, the risks of being distracted by AI hype, and why performance—not content or tools—must remain the north star. Listen or download now.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved.

    32 min

  8. 11/26/2025

    The ROI of Workflow Learning: A Manufacturing Leader’s Playbook

    In the final installment of our three-part series with manufacturing leader Sivaram Jambunathan, we dive into what may be the most pivotal element of successful workflow learning: measurement. Hosted by Con Gottfredson, this episode unpacks how Siv and his team transformed their manufacturing organization by building a clear, practical, and deeply disciplined measurement strategy—one that protected organizational will, aligned stakeholders, and proved real value every step of the way. Siv shares how his team forecasted impact before implementing a single change, identified the highest-value opportunities, and used the PDCA cycle to stay adaptive when real-world conditions shifted. From reducing time to proficiency, to calculating cost-to-competence, to building cultural habits of learning application and knowledge-sharing, Siv offers an honest, insightful look at what it takes to measure workflow learning in a way that actually matters. If you're responsible for learning, performance, or transformation in any industry, especially one where precision and speed are non-negotiable, this conversation is a must-listen. Tune in to hear how small, systematic steps can lift an entire organization, one plant at a time.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved.

    21 min
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Ratings & Reviews

5
out of 5
11 Ratings

About

This podcast series dives deeper into the 5 Moments of Learning Need®. The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change. This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework. Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.

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