Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business

MetCredit

Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of credit management and accounts receivable. "Legal Collections (and How to Avoid Going to Court)," "Debt Doesn't Die: Estate Collections," and "How Professional Collectors Recover More," are just a few areas covered with rare industry insights. There's no show like it! Host Bryn Griffiths talks with guests including published authors, veteran collectors, accounts receivable trainers—and Brian Summerfelt, the CEO of MetCredit, North America's leader in ethical business debt collection, to examine all sides of debt recovery. Most importantly, you'll learn how to improve your business' cash flow—and put an end to bad debt forever.

  1. 12/02/2025

    Why Young People Need Financial Literacy, with Author Noah Booth

    On this episode of Overdue Advice, MetCredit’s podcast focused on cash flow strategies and financial literacy, host Bryn Griffiths talks with Noah Booth, a now-third-year student at Dalhousie University and author of the best-selling book “A Rich Future: Essential Financial Concepts for Youth”. As someone who wrote a book on personal finance before graduating high school, Noah brings a fresh, relatable perspective to young people (and parents, educators, and business owners) on how to build strong financial habits from an early age. Whether you’re navigating your own financial journey or helping your kids avoid common pitfalls, this conversation is packed with practical advice for managing money, budgeting for life changes, and understanding the importance of starting early. The episode explores how basic financial literacy can make all the difference in avoiding debt, achieving stability, and setting up a "rich future," no matter your age. If you're a business leader or a parent worried about your youth's financial readiness, or a young adult wanting a head start, Noah’s story and simple strategies are a powerful guide. Episode Highlights 00:00:59 – Noah’s passion project sparks his personal finance journey and reveals a gap in youth-targeted resources 00:03:02 – Why financial literacy is missing in schools and why that matters for young people00:04:03 – The challenges of digital spending and practical tips for mindful money management 00:05:31 – How a school presentation evolved into a published book, and partnering with RBC00:08:07 – Family support, early lessons, and using real-life examples—including siblings—in the book00:10:31 – Opportunities and impact since publishing; advice for teachers amplifying financial lessons 00:14:23 – Financial concepts apply at any age—breaking the silence on money conversations at home 00:15:36 – The power of starting early with budgeting, saving, and compound interest 00:16:05 – Overcoming procrastination and taking action for your financial future 00:17:32 – Feedback from students and the influence of social media on money management 00:19:57 – Budgeting tips for life’s big transitions, like moving away for school 00:20:10 – How to find more resources, connect, and apply these lessons via MetCredit and Noah’s website Whether you’re just starting out or recalibrating your finances, this episode offers overdue advice that can shape your path to security and success … at any age! Be sure to share the book with a young person. Noah's website: ARichFuture.com

    22 min
  2. 11/12/2025

    Growth, Grit, and Good People: Inside MetCredit’s Winning Formula, with Lorne Smith

    In this insightful and engaging episode of Overdue Advice, host Bryn Griffiths welcomes Lorne Smith, MetCredit’s new Senior Vice President and a 20+ year veteran of the credit collection industry. Lorne shares surprising insights on the evolution of the collections business, his personal journey, and the importance of mentorship, culture, and putting people first. They get into the impacts of technological changes, including AI’s role, and discuss leadership, building strong teams, and adapting in a rapidly shifting industry. It's a window into MetCredit's phenomenal ability to retain great people, from one who started here, worked elsewhere ... and is clearly excited to be back. Episode Highlights: [00:00:27] - Introduction to Lorne Smith:Lorne Smith returns to MetCredit after years away, discussing his early start and long-standing mentorship under COO Marc Billard. [00:01:15] - The Importance of Culture:Lorne Smith emphasizes MetCredit’s people-first, staff-driven culture and how crucial work-life balance is for him at this stage of his career. [00:02:13] - Finding Passion in Collections:He describes falling into the industry and discovering a natural fit due to his competitive nature and commitment to problem-solving. [00:03:17] - Problem-Solving & Listening:Lorne Smith highlights that listening is key to resolving issues in collections, whether dealing with consumers or team members. [00:04:17] - Lessons from His Career Gap:He learned vital management skills and the importance of balancing competitiveness with staff needs, as well as embracing technological changes. [00:06:44] - Putting People First:Lorne Smith discusses how genuine care and respect for people, both clients and employees, lead to success. [00:07:27] - Industry Evolution & Technology:He reviews the shift to digital outreach and stresses the need to continually adapt to the changing demographics and tech landscape. [00:08:52] - AI in Collections:Lorne Smith weighs the potential and limitations of AI in the industry, expressing cautious optimism while stressing that human interaction remains essential. [00:11:17] - Post-Pandemic Learnings:Reflecting on how the pandemic affected consumer behavior and the collections process, he notes the importance of strong foundational skills for new collectors. [00:13:09] - Building & Growing in Mississauga:Lorne Smith shares his ambitions for expanding MetCredit’s reach in Central Canada and the importance of relationship-building. [00:14:03] - Looking Ahead:He discusses the challenges of sustainable growth and the necessity of building a solid foundation for staff development and company advancement. [00:16:28] - A Sense of Belonging:Lorne Smith expresses gratitude for returning to MetCredit and the positive, family-like atmosphere cultivated by leadership. Listen in for practical strategies, career advice, and forward-thinking perspectives on collections and leadership in a changing world!

    19 min
  3. 10/06/2025

    The Human Touch in a Digital Credit World, With Nawshad Khadaroo

    Host Bryn Griffiths welcomes back Nawshad Khadaroo, General Manager of the Credit Institute of Canada (CIC), for a conversation about the fast-changing world of credit and debt collection. Nawshad shares his wealth of experience as a credit professional and non-profit executive, offering a deep dive into how the credit industry—and the Credit Institute itself—has adapted since 2020. Listeners will hear about how the CIC was uniquely prepared for the pandemic’s challenges, having already embraced virtual learning and meetings before COVID-19 struck. Nawshad highlights the continued importance of agility and innovation in the face of rapid technological advancements, emphasizing the growing role of automation and artificial intelligence (AI) in the credit profession. He advocates for a balanced approach: credit professionals should embrace AI to streamline repetitive tasks, while still prioritizing the human connections and strong communication that are essential for long-term success. This episode also explores the evolving educational offerings at the CIC, including new executive-level certifications, mentorship programs, and a commitment to intergenerational knowledge sharing. Nawshad discusses the diversity and passion of CIC’s membership, touching on the value of networking and community—evident at their recent symposiums and upcoming centennial celebrations. Whether you’re new to credit, a seasoned professional, or simply interested in how organizations adapt to disruption, this conversation is packed with practical advice, industry insights, and inspiration for continuous learning and growth. Episode Highlights: [00:00:47] How the Credit Institute was prepared for virtual operations before the pandemic, so their transition during COVID-19 accelerated their use of online meetings and course delivery. [00:02:40] Nawshad emphasizes that continued reflection and adaptability are necessary, especially with disruptions like automation and artificial intelligence transforming the credit industry. [00:04:25] He highlights that AI assists with repetitive tasks, allowing credit professionals to focus on relationship-building, which remains essential in the industry. [00:05:29] The Institute has updated its programs to keep pace with industry changes, including introducing a new executive certification to help members stay relevant and advance their careers. [00:07:23] Nawshad underscores the enduring importance of strong communication skills and human rapport for credit professionals, even as technology evolves. [00:08:57] He points out that, despite younger generations being comfortable with technology, the personal touch and building rapport are irreplaceable in credit management. [00:09:33] Adopting new technologies and shifting mindsets are key challenges; using AI can free up time to deepen client relationships and provide advisory support. [00:10:31] The need for continuous learning to keep up with rapid change, stating he personally stays informed on trends like AI to better adapt. [00:11:36] How industry events, like their upcoming Jasper conference, offer invaluable opportunities for networking and sharing best practices within the credit community. [00:12:31] The relationships and networks built at symposia and conferences can last a lifetime and are vital to professional longevity in credit. [00:13:12] The Credit Institute of Canada, established in 1928, represents and advocates for credit professionals, providing education and raising the industry’s profile. [00:14:42] Nawshad encourages anyone interested in a credit career to reach out, highlighting the industry’s rewarding nature and the Institute’s support throughout members’ career paths. [00:16:21] Mentoring across generations is a big part of the Institute’s culture, with senior professionals guiding and coaching younger entrants through programs like CIC Connect. [00:17:35] The credit world is a complex, interlinked system requiring collaboration between credit managers, agencies, and businesses, all contributing value to the ecosystem. [00:19:04] How the Institute works to strengthen connections among credit professionals from all types of organizations, facilitating efficient systems and collective progress. Links:Canada's Best Collection Agency: www.MetCredit.comCredit Institute of Canada: https://creditinstitute.org/

    22 min
  4. Hype vs Reality: Using AI Effectively in Debt Collection, with Kelly Paisley

    09/16/2025

    Hype vs Reality: Using AI Effectively in Debt Collection, with Kelly Paisley

    Host Bryn Griffiths sits down with Kelly Paisley, President and CEO of The IT Company. With decades of experience in IT, Kelly dives deep into the rapidly changing landscape of artificial intelligence—and what it means for the credit and collections industry. Kelly explains why AI is not a monster to be feared, but also not a “magic bullet” that can solve every problem. From discussing the importance of planning and data management to demystifying common fears and misconceptions, the conversation offers practical, grounded advice for any business leader contemplating an AI project. Kelly shares candid stories about his own journey adopting AI, what worked, why 90% of AI projects fail, and the vital role of company culture and policy in successful implementation. Episode highlights: The truth about AI’s strengths and limitations in business Why rushing into AI without a plan can lead to failure The importance of “AI readiness” and data hygiene How to create a practical AI use policy for your team Real-world examples from the credit and collections industry Kelly’s perspective on the human side of tech adoption—overcoming fear and hype Perfect for business owners, managers, and IT professionals curious (or even skeptical) about AI, this episode is packed with actionable insights to help your organization move forward with confidence. The IT Company: theitco.caMetCredit Blog: blog.metcredit.com

    24 min
  5. 07/24/2025

    When Debt Hits Home: Conversations About Insolvency and Solutions, with Rhonda Fox-Miles

    Rhonda Fox-Miles brings nearly five decades of experience to this insightful episode of Overdue Advice, where the conversation zeroes in on the shifting landscape of bankruptcies, consumer proposals, and debt collection in Canada. As a trustee from Fox-Miles and Associates, Rhonda shares her front-line perspective on the gradual rise of insolvencies post-pandemic, challenging the expectation of a financial tsunami and highlighting the nuanced realities businesses and individuals face today. Rhonda delves into why bankruptcies are increasing only slowly, the lingering impact of pandemic-era collection freezes, and how legislative changes now make remote financial consulting routine. She also unpacks the key differences between bankruptcy and consumer proposals, emphasizing the importance of personal agency, transparency, and early intervention for those struggling with debt. The discussion extends to local versus national trustee preferences, shifting court procedures, and the legal intricacies driven by updates to the Bankruptcy and Insolvency Act. Throughout the episode, Rhonda emphasizes the deeply human aspects of debt—underscoring the role of unexpected life events, mental health awareness, and the need for honest, constructive financial conversations. With practical advice on budgeting, emergency funds, and negotiation timing, this episode offers listeners a pragmatic roadmap for overcoming financial distress and fostering resilience, both at home and in business. Key Themes: The ‘slow rise’ of corporate and personal bankruptcies post-pandemic  How updated bankruptcy laws have reshaped trustee and debtor relationships  Why local expertise still matters in an age of virtual financial services  The critical difference between bankruptcy and consumer proposals—and who should choose which  Practical communication and budgeting strategies to reduce money stress  The rising awareness of mental health considerations in financial recovery  Whether you’re a business owner, a collector, or an individual facing financial headwinds, this episode offers overdue advice and actionable strategies direct from the front lines of Canada’s credit landscape. Episode Highlights 00:22 – 01:34: Rhonda Fox Miles discusses initial fears of a “tsunami” of insolvencies post-pandemic and explains why a large spike didn’t materialize. 01:45 – 02:09: How Revenue Canada ranks among creditors and the distinction between secured and unsecured corporate taxes. 02:27 – 03:45: The shift to virtual meetings, the importance of local trustees, and how changes from the pandemic continue to impact the process. 04:04 – 05:14: Emphasis on discussing options with debtors early, and why avoidance and waiting until legal action is started usually backfires. 05:16 – 06:22: A glimpse into the hefty and ever-changing Bankruptcy and Insolvency Act and why expertise is so crucial in navigating its layers. 06:32 – 07:56: Rhonda explains forced bankruptcy processes, timelines, and the difficulties that arise when a debtor is uncooperative. 08:13 – 09:01: Despite economic hardships, bankruptcy rates remain stable; why this can actually hold the economy back and how the law is designed to help ‘honest, unfortunate debtors.’ 09:24 – 10:13: Why budgeting matters and how unplanned expenses (like coffee habits!) can undermine financial stability. 10:38 – 11:44: Rhonda shares what consistently leads to personal bankruptcy—unexpected life events, not just ‘bad financial behavior.’ 12:08 – 13:36: Bankruptcy vs. Consumer Proposal: a practical breakdown of the two options, including control, obligations, and how personal situations dictate the right choice. 13:51 – 14:52: Insights on timing, building trust, and the legal impact once a trustee is involved—especially how all collection actions must stop. 15:02 – 16:07: Rhonda reflects on changing trends since 2015, especially the increased awareness and impact of mental health issues related to debt. 16:40 – 18:12: Rhonda emphasizes her people-first approach—helping individuals and families gain the communication and budgeting skills to manage debt and stress. 18:50 – 20:30: Practical advice on building an emergency fund and the peace of mind it brings when life throws the unexpected your way.

    22 min
  6. 03/28/2025

    Strategies for Collecting Your Judgment, with Howie Sniderman, KC

    Host Bryn Griffiths sits down with Howie Sniderman, KC, a senior litigation partner at Witten LLP, to unravel the complexities of collecting on a judgment. While achieving a judgment may seem like a victory, it's often just the beginning of a new, challenging journey towards actually securing the owed funds. Howie breaks down the intricacies of this process, from understanding what a judgment truly represents to the necessary steps you must undertake to enforce it. Join Bryn and Howie as they explore the strategies and challenges involved in turning a legal ruling into tangible results, with practical insights that could be invaluable for your business's financial strategy. Whether you're facing a simple debt collection case or a labyrinthine legal battle, this episode is packed with advice to help streamline your path to resolution. Tune in and equip yourself with the overdue advice you need! Episode Highlights:00:00 Understanding Money Judgments 06:32 Conduct Property and Judgment Searches 09:45 Forcing Asset Disclosure in Court 13:31 Garnishment Process for Wages and Accounts 17:26 Debt Collection Enforcement Steps 18:45 "Post-Pandemic Normalcy Challenges" Key Takeaways: Judgment Basics: Discover why a judgment is merely the start of a new road and not the end of your collection process.Enforcement Steps: Learn about registering a writ of enforcement and how to use personal property registries to strengthen your claim.Practical Collection Methods: Explore various practical methods such as garnishment of wages, bank accounts, and more that can aid in collecting what you are owed.Real-World Insights: How the pandemic has affected debt collections and what it means for your business moving forward.

    23 min
  7. 10/31/2023

    Weathering Disruption in the Financial Services Industry, with Mark Daprato

    Host Bryn Griffiths is joined by Mark Daprato, a board member of the Receivables Management Association of Canada and the organizer of its upcoming National Conference on Nov 14. This year's conference has a bold and thought-provoking theme: "Weathering Disruption in the Financial Services Industry." Mark shares insights into the conference's focus on the massive disruption happening in the finance and working environment, including the impact of AI, the changing economic landscape, and hybrid work environments. We delve into the motivation behind the conference's title and how it has sparked curiosity and interest among attendees. Mark also reveals how the event is designed to encourage panels and discussions that challenge conventional thinking and foster engagement. Plus, we'll get a sneak peek at some of the distinguished speakers who will be sharing their expertise on topics ranging from economics to insolvency. Mark Daprato is an innovative and forward-thinking individual who is deeply involved in the Receivables Management Association of Canada. As the organizer of the upcoming National Conference in Niagara Falls, he is thrilled to bring a fresh perspective to this year's event. Recognizing the significant changes occurring in the receivable space, Mark aims to explore the concept of massive disruption not only in finance but also in broader areas such as AI, banking, housing, and the workforce. With a focus on the generational shift happening across these sectors, Mark envisions insightful discussions during the two-day conference, contemplating the implications for businesses and their environments. His passion for exploring societal shifts and their impact on the corporate landscape sets him apart as a dynamic and influential figure in the industry.

    21 min

About

Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of credit management and accounts receivable. "Legal Collections (and How to Avoid Going to Court)," "Debt Doesn't Die: Estate Collections," and "How Professional Collectors Recover More," are just a few areas covered with rare industry insights. There's no show like it! Host Bryn Griffiths talks with guests including published authors, veteran collectors, accounts receivable trainers—and Brian Summerfelt, the CEO of MetCredit, North America's leader in ethical business debt collection, to examine all sides of debt recovery. Most importantly, you'll learn how to improve your business' cash flow—and put an end to bad debt forever.