The African Customer Experience Podcast

Maureen Atebawone, Founder - BawoniCX

Explore the heart of customer experience and service in Africa, unraveling challenges, successes, and cultural influences. Join host Maureen Atebawone as she unveils distinctive African customer stories, sparking insightful dialogues about effective service training, cultural alignment, and redefining experiences. Drawing from her wealth of expertise as a seasoned Customer Experience consultant and coach, Maureen Atebawone brings a unique perspective to the podcast.

Episodes

  1. 04: Anita Punjabi: Customer Experience in Ghana, running Sunshine Salad Bar during COVID-19 and 20 years in the Restaurant Business

    05/13/2020

    04: Anita Punjabi: Customer Experience in Ghana, running Sunshine Salad Bar during COVID-19 and 20 years in the Restaurant Business

    Anita Punjabi is the amazing owner of Sunshine Salad Bar...a restaurant that offers a warm, welcoming atmosphere, friendly staff, huge portions and of course..excellent salads! Anita joins me to discuss everything from customer experience, COVID-19 to her experience running a business a restaurant in Ghana for the last 20 years. Anita's insight into employee training and it's contribution to the longevity of her business is definitely worth listening to. Customer service and Customer Experience in Ghana faces so many challenges but Anita seems to have found a way to make it work for her. She also tells us about a new product she's been working on that will soon be available to adventurous home cooks during this pandemic. This episode is powered by Bawoni Consult, a customer experience agency located in Accra, Ghana. Bawoni provides customer experience and customer service resources to businesses. Our core services include online courses, training and development. We also provide business advisory services for businesses interested in Customer experience development.

    45 min

  2. 05/08/2020

    03: Covid-19, Lockdown in Accra...

    I woke up at 5am to make sure I had LP Gas for my kitchen...That was my first customer experience in the midst of COVID19...there have been so much more. Listen to this episode to find out what lockdown was like for me, living in Accra.

    16 min

  3. 10/18/2019

    02: Vegan In Accra

    I talk to Helen, a Youtube vlogger (The Ordinary Fit Girl) and a friend who recently moved back to Ghana about what her experience has been like being a Vegan in Accra. She provides insight into the best restaurants to check out, the struggle with waiters at food establishments as well as what good customer experience looks like to her.

    18 min

  4. 06/07/2019

    01: Meet The Host

    A Quick introduction about the host of The African CX Podcast, Maureen Atebawone and why she started this podcast.

    3 min

  5. 05/30/2019

    Trailer: The African Customer Experience Podcast

    The African Customer Experience Podcast trailer. Hosted by Maureen Atebawone. Find out what this podcast is about.  Email us :theafricanCXpodcast@gmail.com

    1 min
  • 5 Episodes

About

Explore the heart of customer experience and service in Africa, unraveling challenges, successes, and cultural influences. Join host Maureen Atebawone as she unveils distinctive African customer stories, sparking insightful dialogues about effective service training, cultural alignment, and redefining experiences. Drawing from her wealth of expertise as a seasoned Customer Experience consultant and coach, Maureen Atebawone brings a unique perspective to the podcast.

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