Scottish National Users' Group (SNUG) Podcast

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Supporting Scotland's Primary Care GP software users: welcome to the Scottish National Users Group (SNUG).

  1. May 27

    21st Century solutions for telephony, triage and GP consulting

    In this episode, recorded at the recent SNUG Members' Day conference in Cumbernauld, we hear from three companies working at different points along the patient journey in general practice. Barrie Holding from GP Triage talks us through an AI-powered triage system that conducts a real-time conversational assessment with patients, risk-stratifies their presentation, and books directly into the practice appointment book, potentially removing the clinician from the triage loop altogether. Emma Stubbs, Head of Products at OneAdvanced, shares the significant news that Vision Anywhere is no longer the strategic direction for the clinical system, and introduces IQ Health, a new platform whose first major feature is an intelligent consultation form that lets clinicians type notes or use their new Scribe while the system handles coding, within a SOAP GP record structure. And Dave Mills from Think Healthcare explains how cloud telephony and online consultation platforms are really two sides of the same coin, and how their Virtual Care Navigator product integrates with both Vision and DACS systems to let patients self-serve over the phone. Running through all three conversations is a common theme: the front door of Scottish general practice is overdue a redesign. With new GP contract requirements around cloud telephony now in play, practices face real decisions about how they bring these tools together. We reflect on what these developments mean in practice, from the clinical safety questions around use of AI, to the challenges of bolting a modern interface onto an ageing clinical system, to the question of whether practices are ready to treat phone and online access as a single integrated service rather than two separate problems. Think Healthcare GPTriage OneAdvanced GP Clinical System

    41 min

  2. Apr 29

    Rediscovering GP innovation with Professor George Crooks

    In this episode, we speak with Professor George Crooks OBE,  Chief Executive of Scotland's Digital Health and Care Innovation Centre and a former GP of 23 years in Aberdeen. He reflects on changes over the years  and how the quiet disappearance of proactive home visiting in general practice has contributed to some of today's system pressures, and argues that technology - from passive monitoring to citizen data access - can help restore some of what was lost. He offers a measured take on AI in healthcare, warning against off-the-shelf clinical AI trained on unrepresentative datasets, while advocating for its immediate use in administrative tasks and patient-facing data tools. We discuss the barriers holding back innovation in Scottish healthcare. Prof Crooks is forthright about information governance being "an absolute nightmare of our own making" and describes a system where excessive layers of risk-averse governance have become a disabler rather than an enabler. He introduces the idea of innovation as a three-legged stool - technical, service, and commercial - and explains why neglecting any one leg leads to failure. He closes with a frank assessment of Scotland's international standing, arguing that while still commanding respect, the country may still be trading on a reputation from decades ago, and issues a direct challenge: stop waiting for excellence and start deploying good. Digital Health and Care Scotland Innovation centre DHI Scotland Better health through citizen empowerment TEDx Talk by Professor George Crooks SCOTCAP SNUG Annual Members Day and AGM 2026 Wednesday May 20. 2026 Registration link

    44 min

  3. Mar 20

    Orkney needs IT... that works!

    In this episode, we speak with Dr Iain Cromarty about life as a GP on the island of Hoy in Orkney. Iain shares how he came to work in one of Scotland's most remote practices, the realities of providing care to a population of around 400 on an island steeped in wartime history, and the unique clinical challenges of island medicine - from catching ferries for acute admissions to managing patients when no transport is available. He also reflects on how continuity of care is changing now that the islands rely entirely on itinerant doctors working shorter shifts. We discuss digital health and connectivity, a subject close to Iain's heart. He describes the frustrations of working without facilities like Order Comms, relying on Word documents and scanned emails for processes that were fully digital in his Norfolk practice 15 years ago, and the ongoing challenges of unreliable broadband and telephony that can sometimes cut doctors and patients off entirely. But it's not all frustration - Iain highlights how Near Me video consultations have transformed outpatient access to Aberdeen specialists, and how a WhatsApp group connecting clinicians across 10 islands has become a lifeline for clinical support, including one memorable case of a video-guided consultation with a patient still trapped in a car. A beginner’s guide to Orkney’s history 10 Amazing Things to Do in Orkney What to see and do on Orkney Mainland Travelling The Orkney Islands For 7 Days (Ruth Aisling YouTube video) How Did Orkney Change Scottish History? (Scottish History YouTube video)

    30 min

  4. Feb 18

    Can AI help reduce polypharmacy? (Part 2)

    In this second part of our polypharmacy discussion with Steve Williams, we continue to explore whether large language models like Microsoft Copilot could play a practical role in supporting medication reviews. We consider a real case from a duty day in general practice where Copilot was used to assess prescribing safety and generate a summary of deprescribing opportunities. This prompt was used: “Review the following medication list using the latest British Geriatrics Society (BGS) guidance and the Scottish Polypharmacy Guidance (7-step approach). For each medicine, identify: Indication and whether it is still appropriate Clinical risks (frailty, falls, anticholinergic burden, renal function, interactions) Deprescribing opportunities Safer alternatives if applicable Monitoring requirements Then provide a concise summary of priority actions and any safety red flags that need urgent review. Here is the medication list: [PASTE MEDICATIONS HERE]  Include references to the relevant guideline steps where appropriate.” The conversation also covers a new study led by Professor Tony Avery, which tested an LLM against an expert clinician to assess medication safety in nearly 300 anonymised GP patient records. While the model achieved 100% sensitivity in detecting clinical issues, it matched the expert's full assessment in under half of cases, with failures arising from overconfidence, lack of contextual reasoning, and occasional hallucinations such as misidentifying medications. Steve is self-described as a “curious pragmatist” and feels that LLMs are of great interest, and their ability to flag problems with high sensitivity - when guided by good prompts and established clinical frameworks - makes them a genuinely useful preparation tool, provided the clinician still does the thinking. As Steve puts it, the technology looks promising, but "human intelligence is very underrated..." A Real-World Evaluation of LLM Medication Safety Reviews in NHS Primary Care. Evidence Based Polypharmacy Reviews and the 7 Step Process: TURAS training Thinking Critically About AI (Video lecture by Dr Jessica Morley) How we make decisions – dual process theory and unconscious biases (MeReC Bulletin 2011) You can subscribe to the SNUG podcast on the following platforms: SNUG podcast on Apple podcasts      SNUG podcast on Spotify

    36 min

  5. Jan 24

    Can AI help reduce polypharmacy? (Part 1)

    Steve Williams is a senior clinical pharmacist with 35 years of NHS experience, and a co-host of the Aural Apothecary Podcast - a show that takes "an authentic yet light-hearted take on the world of medicines and healthcare in the UK". Steve shares his approach to tackling polypharmacy with us, having moved from acute hospital settings to general practice specifically to address the root causes of medication-related hospital admissions. Working with a 21,000-patient practice, he describes a systematic approach to structured medication reviews - stratifying patients by risk (those on 8+ medications, high-risk combinations, or dependence-forming medicines), allocating pharmacist time to proactive reviews, and combining medication reviews with long-term condition management in single 30-minute appointments. The discussion explores the scale of the problem in the UK: a thousand pills dispensed per second, a million people on 10 or more repeat medicines, and an estimated million hospital admissions annually due to medication issues. Steve advocates for training and empowering "competent prescribers" - whether GPs, pharmacists, or nurses - to confidently review and deprescribe medications, noting that his Dorset system has successfully incentivised practices to reach targets for reviewing high-polypharmacy patients. The big question is - can AI start to help us tackle and reduce polypharmacy? Scottish polypharmacy guidance (updated) The latest version 2025 - draft version for consultation, loads of detail, examples of using the 7-step approach British Geriatrics Society: Pragmatic prescribing to reduce harm for older people with moderate to severe frailty  Excellent clear 2-page guidance Health Innovation Network: The mechanics of tackling overprescribing and problematic polypharmacy  Steve’s comprehensive guide to tackling polypharmacy in primary care Health Innovation Wessex: project Polypharmacy Links to Steve’s training resources. Manage my meds – for patients and carers to help patients prepare for a medicines review. The Aural Apothecary: Dr Jessica Morley. Will Artificial Intelligence save the NHS? Talking General Practice: AI and the future of general practice – Prof Brendan Delaney

    28 min

  6. 12/21/2025

    From information overload to actionable knowledge

    In this festive episode, we welcome Dr. Chris Weatherburn back for an annual end-of-year chat, reflecting on a year marked by the news that One Advanced have taken over the Vision system and there have also been many AI products starting to make an impact on general practice. Chris outlines three key areas: ambient voice technologies, workflow automation, and decision support. He notes the tension between AI's exciting potential and the necessary caution required in healthcare, referencing the pause on Project Foresight after ethical concerns and the SG guidance urging practices to hold off on ambient voice tools until proper assessments are completed. We consider how GPs are navigating this complex landscape, with SNUG playing a vital role in helping practices implement new technologies correctly. Chris also shares book recommendations, highlighting John Kotter's work on change management and Ronnie O'Sullivan's Unbreakable, drawing parallels between elite performance and general practice—particularly around maintaining positivity, managing negative thinking, and finding sustainable success. The conversation turns to the challenges facing Scottish general practice, including the recent funding offer by the Scottish Government for general practice and digital access improvements, the loss of SCIMP's independent guidance role, and the upcoming NSS/NES merger. We reflect on the importance of embracing change while learning from others' experiences, with Chris emphasising that SNUG remains well-placed to support practices through the transitions ahead. Strategy as Change: Kotter’s New Approach 14 Life Lessons from a Snooker Legend - Unbreakable NotebookLM Guide: Google's AI Study Hack You Need for Faster Research Chris’s plenary on AI at the 2025 SNUG conferencee From Information Overload to Actionable Knowledge: NotebookLM’s AI podcast explaining Chris Weatherburn’s websites The NHS Digital SNOMED CT Browser

    34 min

  7. 11/26/2025

    Will ye gang tae the Highlands?

    We explore the realities of working in a general practice in a remote rural area of northwest Scotland, highlighting the unique geography, distances from hospital care, and the way these factors shape clinical work, patient access, and continuity of care. Andy Vickerstaff, the practice manager for Aultbea and Gairloch Medical Practice, describes how long travel distances profoundly influence decisions about referrals, out-of-hours provision, and the breadth of services the practice must offer - including roles that extend beyond medicine into social support and immediate care. He contrasts their experience during and after the pandemic with more urban practices, noting how telephone consulting became embedded, while video consulting (NHS Near Me) never fully took off locally. Accessibility remains strong in their setting, avoiding the pressures for access to care seen in larger practices and enabling a high degree of continuity, particularly in palliative and end-of-life care. The discussion also examines digital systems, AI, and the need for better national guidance. Andy describes using AI tools like Copilot for administrative tasks - including translating and summarising complex foreign medical records - which he sees as transformative. We rue the demise of SCIMP, once a key Scottish body providing authoritative guidance on coding and information management. Andy argues that with all Scottish practices moving to Vision, there is a major opportunity to re-establish centralised, consistent IT and coding guidance to avoid a fragmented approach across 14 health boards. Finally, he reflects on practical IT challenges for independent practices, identifying primary care finance and payroll systems - especially NHS pension processing - as an area urgently in need of a modern digital solution. Aultbea & Gairloch Medical Practice Primary Care Informatics – formerly known as SCIMP Guide to Scotland's North-West Highlands: where to stay, places to visit and great walks Culture: Beard, sandals, stethoscope Medics of the Glen (needs STV account) Will ye gang tae the Highlands, Leezie Lindsay Donald Where's Your Troosers

    32 min

  8. 10/29/2025

    Digital Prescribing and Dispensing Pathways… progress?

    In this episode, we speak with Dr Sam Patel, National Programme Lead for the Digital Prescribing and Dispensing Pathways (DPDP) Programme, to explore Scotland’s progress toward replacing paper prescriptions with a secure, end-to-end electronic system. Sam explains the legal and technical foundations required to make the transition — from implementing advanced electronic signatures compliant with UK and EU standards, to the key legislative amendments for the programme. We discuss how Scotland’s infrastructure differs from England’s EPS “Spine” system and how the new approach, built on the National Digital Platform, will need to support national identity verification, secure messaging, and audit capability across GP and pharmacy systems. Looking ahead, Sam outlines the project’s timeline, challenges, and expected benefits. The first pilot sites are targeted for late 2028, following the appointment of a delivery partner and integration with new GPIT and pharmacy systems. We discuss the enormous potential for reducing admin time, improving patient convenience, and creating better repeat-prescribing processes — all while ensuring those who are less digitally enabled aren’t left behind. We also touch on moves towards a consolidated medication record, ECS replacement and the Digital Front Door plans for Scotland. About the Digital Prescribing and Dispensing Pathways (DPDP)    DPDP Animation NHS Scotland National Digital Platform (NDP) Human Medicines Regulations 2012 (legislation.gov.uk) Electronic Communications Act 2000 Community Pharmacy Scotland SNUG – Scottish National Users Group   Queries and comments to: alex.defranco@phs.scot Agenda for SNUG Virtual Conference        Register here

    28 min
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Supporting Scotland's Primary Care GP software users: welcome to the Scottish National Users Group (SNUG).

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