The Mistakes That Shaped Me

Ashton Media
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The Mistakes That Shaped Me

This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences. for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries.  In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today.   "HOSTED BY NOTABLE CX THOUGHT LEADER,  TOMAS HAFFENDEN Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result. Hosted on Acast. See acast.com/privacy for more information.

  1. 6 DAYS AGO

    Carolyn Bollaci

    In this episode, we sit down with the incredible Carolyn Bollaci, Director of Agency at Meta, to talk about leadership, learning from past missteps, and why sometimes the best thing you can do is pause and reflect. In this episode, Carolyn shares: The hard lessons she learned about delegation, why trying to do it all isn’t a badge of honour How rushing through career milestones made her realise the importance of slowing down Why trust is the foundation of great leadership and how she creates a safe space for her team to grow The career advice she wishes she took sooner Carolyn has spent over 15 years in the digital space across Boston, San Francisco, Sydney, London, and New York. As one of the founding members of the IAB Australia AdTech Council, she’s shaped industry standards and worked on some of the most innovative digital campaigns across Asia. She’s also a self-confessed podcast addict, so we knew she’d be right at home on this one! Hosted on Acast. See acast.com/privacy for more information.

    27 min

  2. FEB 5

    Jason Tonelli

    Leadership isn’t just about looking after others - it starts with looking after yourself. In this episode, Jason Tonelli, CEO of Zenith Australia, shares how his early approach to leadership led to burnout and why prioritising his own wellbeing made him a better leader. Jason dives into the difference between sympathy and empathy, why feedback often triggers shame, and how leaders can create a culture of resilience by leading with empathy. He also talks about the importance of having a support system, coaches, mentors, and even your GP, because corporate leaders are athletes, too. "If you're not OK, how are you going to make big decisions, support your team, or help your clients grow? Hosted on Acast. See acast.com/privacy for more information.

    24 min

  3. 07/11/2024

    Episode 8: Anthony Russell

    In this episode, we chat with the very humble and down to earth Anthony Russell, an accomplished brand strategist and performance marketer with experience across multiple categories, and who is currently the Head of Customer Experience at Sweat, one of the world’s leading fitness platforms. He’s passionate about connecting people with brands through insight driven, meaningful and fully integrated brand experiences and storytelling. Today we talk about the significance of the onboarding process when starting a new company, and the importance of collaboration, vulnerability and egoless leadership.  Hosted on Acast. See acast.com/privacy for more information.

    41 min

  4. 06/24/2024

    Episode 7: Adam Novak

    In this episode, we chat with the very funny and very accomplished Adam Novak, Head of Experience and Transformation at CBHS. He has over two decades of experience across brand, strategy, CX, digital transformation and service design. We chat about the importance of attention to detail (in both your work and personal lives!), and the risks that come from jumping the gun and saying yes to something before you have the full picture. Hosted on Acast. See acast.com/privacy for more information.

    34 min

  5. 06/07/2024

    Episode 6: Claire Raeburn

    Since we recorded this episode with Claire, her role has evolved as she now leads the Product and Experience Functions at Contact Energy. Her claim to fame is doing the impossible – making energy bills understandable to regular people without accountancy diplomas.    Previously she picked up rubbish for a local council the UK (by letting people report local messes thru a chatbot). Prior to that she looked after digital service for the UK’s largest telco (EE), winning a few “best online service” gongs in the process.  Hosted on Acast. See acast.com/privacy for more information.

    27 min

  6. 05/29/2024

    Episode 5: Karen Shepard

    Karen Sheppard, Head of Customer Insights at the amazing Endeavour Group. Karen got her first taste (pun intended) of market research as a student running blind taste tests on potato chips. With over 20 years of experience working in market research and insights on both agency and client side, she has worked across a range of industries from Tobacco to Healthcare. Today we explore how just using the latest and great technology is not enough alone to guarantee success. We also cover T-Shape Leadership which places an increased value on developing your understanding beyond your specialism if you want to successfully lead cross-functional teams. Hosted on Acast. See acast.com/privacy for more information.

    28 min

  7. 04/23/2024

    Episode 4: Kate Young

    Kate Young, Executive Manager, Marketing Strategy & Capability at ANZ has deep background in CX spanning financial services, retail, property management, health and wellbeing as well as hospitality and tourism. Hosted on Acast. See acast.com/privacy for more information.

    34 min
  8. Episode 3: Emily Paladino

    03/25/2024

    Episode 3: Emily Paladino

    Emily Paladino is the Head of Customer Insights at Country Road Group and has the daunting task of feeding her team’s insights directly into the business strategy across all five of their brands (Country Road, Trenery, Witchery, Politix and Mimco). Emily’s 20 plus years experience oscillates between insights, strategy & planning and creative development & execution. This chat will discuss how impactful customer experiences, particularly negative ones can stay with you, in her case for more than 25 years, and how they can leave a lasting impression on whether you end up buying the fancy Italian bag or not….it will make sense in a minute. Hosted on Acast. See acast.com/privacy for more information.

    36 min
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About

This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences. for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries.  In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today.   "HOSTED BY NOTABLE CX THOUGHT LEADER,  TOMAS HAFFENDEN Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result. Hosted on Acast. See acast.com/privacy for more information.

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