Building Trust: Darryl Stickel on Empathy, Leadership, and Organizational Integrity

In this episode, Darryl Stickel explores the intricacies of trust, drawing from his personal journey and research. He highlights the roles of empathy, community, and alignment in trust-building, especially in challenging environments like trauma and first responder settings. The discussion offers practical steps for organizations and CEOs to foster trust with employees, emphasizing culture, reciprocity, and self-awareness. Darryl also discusses vulnerability's role in trust, the impact of senior leadership on engagement, and the continuity of trust practices. The episode concludes with reflections, key takeaways, and ways to connect with Darryl and his work.

Darryl Stickel Building Trust: Exceptional Leadership in an Uncertain World Darryl@TrustUnlimited.com Courses – Trust Unlimited

About Darryl Stickel SALP Darryl Stickel | Building Trust

Darryl holds a PhD in Business from Duke University. He wrote his doctoral thesis on building trust in hostile environments. Upon completion of his studies Darryl worked for Mckinsey & Company in their Toronto office. Darryl founded Trust Unlimited in 2003.

Darryl has worked with senior executives from a broad range of industries from all over the world. He has served as faculty for the Luxembourg School of Business and the Center for Effective Organizations at the University of Southern California. Darryl recently completed his book Building Trust: Exceptional Leadership in an Uncertain World.

His trust model is both simple and insightful. Darryl’s practical experience and deep knowledge of trust make him a powerful thought partner and ally for individuals at the highest level of organizations. His contribution to the field of trust has been recognized by his nomination to the Top Thought Leaders on Trust by Trust Across America; Trust Around the World.

(0:00) Introduction and guest Darryl Stickel’s background (1:58) Darryl’s personal journey and influence on his work (3:24) The importance of empathy and community in trust (4:23) Academic journey and key findings from trust research (9:25) Emotions, context, and challenges in trust-building (10:30) Trust in trauma and first responder contexts (12:26) Maintaining trust in adversarial environments (15:08) Integrity and alignment in organizational trust (17:46) Practical steps for organizations to build trust (22:30) Strategies for CEOs to build trust with employees (24:48) Leveraging multiple strategies for trust (27:30) Integrating culture into leadership (29:23) Reciprocity and leadership (32:44) Self-awareness and introspection for leaders (35:20) Understanding success from different perspectives (38:02) Vulnerability’s role in trust-building (41:46) Applying leadership at home (44:06) Senior leadership’s impact on engagement (46:54) Continuity of trust practices through leadership changes (49:42) Acts of kindness and appreciation (50:27) Reflecting on the conversation (51:30) Where to find Darryl’s book and connect (52:19) Key takeaways on trust and leadership (53:55) Closing remarks and thanks