The Culture Matters Podcast

Jay Doran

The Culture Matters Podcast with host, Jay Doran, is a platform to talk with business owners, executives, and cultural alike to get inside each individual's eco-system in which they practice culture in the workplace. We speak to some of the most interesting people about why culture is important.

  1. Season 91, Episode 1089: Guest: Andrew Berman: Priorities, Perspective, and the Courage to Be Seen

    3d ago

    Season 91, Episode 1089: Guest: Andrew Berman: Priorities, Perspective, and the Courage to Be Seen

    Some conversations aren't planned. They're lived. In this special episode, Jay sits down with one of the most familiar voices in Culture Matters Podcast history, Andrew Berman, for what may be their most personal conversation yet. A longtime friend, collaborator, and recurring guest, Andrew opens up about his recent cancer diagnosis, the lessons he's learning through treatment, and how adversity has a way of clarifying what matters most.  What begins as a discussion about health quickly evolves into a deeper exploration of leadership, priorities, responsibility, and the signals we often ignore in both life and business. Together, Jay and Andrew explore: Why leaders often ignore the warning signs right in front of themThe parallels between listening to your body and listening to your organizationHow customers, employees, culture, and financials constantly communicate with leadershipThe relationship between urgency, priorities, and intentional livingWhy entrepreneurship can create health blind spotsThe challenge of balancing family, faith, career, community, and personal wellnessHow adversity reshapes perspective and creates clarityThe importance of being honest about what you're going throughWhat Andrew has learned from becoming more visible over the last six yearsWhy growth often begins when we stop hidingOne of the most powerful themes throughout the conversation is the idea that leadership isn't about having all the answers. It's about paying attention. Paying attention to your health. Paying attention to your people. Paying attention to the signals that something needs your attention before it becomes a crisis.  Andrew shares how a small lump that initially seemed insignificant became a reminder that even the most driven professionals can delay addressing what's right in front of them. His story becomes a powerful metaphor for organizations that ignore customer feedback, employee concerns, or cultural warning signs until they can no longer be ignored.  The conversation also reflects on Andrew's evolution from someone who once preferred staying behind the scenes to becoming one of the mortgage industry's most recognizable voices and connectors. Through years of interviews, leadership conversations, and community building, he has helped countless professionals learn from one another and share their stories.  This episode is about perspective. It's about friendship. It's about vulnerability. And it's about remembering that while success matters, health, relationships, and the people around us matter even more. If you've ever struggled with priorities, ignored a warning sign, or needed a reminder to pay attention to what truly matters, this conversation is for you. And if you're a longtime listener, you'll quickly understand why Andrew Berman remains the most frequent guest in Culture Matters Podcast history.

    28 min
  2. Season 91, Episode 1088: Guest: Chuck Hyde:  Leadership, Compassion, and Seeing the Person

    Jun 1

    Season 91, Episode 1088: Guest: Chuck Hyde: Leadership, Compassion, and Seeing the Person

    “What is to give light must endure burning.” — Viktor Frankl In this deeply meaningful episode, Jay sits down with Chuck Hyde, President and CEO of Hope Cancer Resources, for a conversation about leadership, systems, compassion, culture, and what it truly means to serve people during some of the hardest moments of their lives. Chuck’s background spans chemical engineering, Fortune 100 operations, leadership consulting, and years spent studying organizational culture alongside legendary leaders like Don Soderquist. But today, his work is centered around something much more human: Helping individuals and families navigate the realities of cancer. This conversation explores what happens after a diagnosis — not just medically, but emotionally, financially, relationally, and spiritually. Inside this episode: * Why Chuck believes life is built more like a mosaic than a puzzle * Lessons learned from leadership and operations inside Fortune 100 organizations * What servant leadership actually looks like in practice * How culture must move from “words on the wall” into real human moments * The difference between treating a disease and caring for a person * Why Hope Cancer Resources stopped using the word “patient” * How cancer impacts identity, relationships, work, finances, and community * The emotional realities of survivorship and “scanxiety” * What compassionate leadership looks like operationally * How attentiveness and intentionality create trust in organizations * Why truth-tellers are essential for leadership and healthy culture One of the most powerful themes throughout the conversation is this: People do not want to feel processed. They want to feel seen.  Chuck shares how Hope Cancer Resources supports individuals and families through transportation, counseling, wellness programs, support groups, prescription assistance, and practical daily needs — all while preserving dignity and humanity.  The episode also becomes a masterclass on operationalizing culture. From redesigning a lobby because cancer patients struggled getting out of chairs without armrests… to drivers learning the stories of the people they transport every day… to creating environments where team members can challenge leadership honestly… This conversation shows what it means to build a culture that actually lives and breathes.  A standout takeaway: “Culture happens in time and space.”  This episode is dedicated to: * Kevin DeLore * Andrew Berman …and every individual and family fighting the battle against cancer. If this episode impacts you, please consider supporting: [Hope Cancer Resources](https://hopecancerresources.org?utm_source=chatgpt.com) Because there are people we have not met yet… who will one day need hope.

    54 min
  3. Season 91, Episode 1087: Guest: Ryan Chiodo: Luxury, Trust, and the Long Game

    May 28

    Season 91, Episode 1087: Guest: Ryan Chiodo: Luxury, Trust, and the Long Game

    “Price is what you pay. Value is what you get.” — Warren Buffett In this episode, Jay sits down with Ryan Chiodo, one of the top luxury real estate advisors in Naples, for a conversation about entrepreneurship, trust, service, relationships, and what it actually takes to build a reputation at the highest level. Ryan’s story is not a straight line. From bartending in his family’s Italian restaurant… to learning the builder and developer side of real estate… to navigating REOs, short sales, and distressed assets during the Great Recession… to serving luxury and ultra-luxury clientele in one of the most competitive markets in the country… This episode is a masterclass in mastering your craft over decades. Inside this conversation: * Why communication and hospitality became Ryan’s unfair advantage in real estate * The hidden value of working in restaurants and customer service early in life * Why the luxury market is ultimately a relationship and trust business * The realities of serving affluent clients and what they actually expect * How the Great Recession shaped Ryan’s perspective on leverage, investing, and risk * Why many people underestimate how difficult real estate truly is * The importance of becoming a true subject matter expert in your field * Why over-communication creates trust and long-term referrals * How systems, teams, and delegation allow entrepreneurs to scale * The difference between working with buyers versus sellers * Negotiation strategies, creative deal structures, and thinking beyond price alone One of the biggest themes throughout this episode is simple: The people at the top are rarely doing complicated things. They are doing simple things with extraordinary consistency.  Ryan also shares the daily disciplines that built his business over 24 years: * Reviewing the market every single day * Staying proactive with clients * Bringing value instead of “just checking in” * Responding quickly * Knowing the details better than anyone else in the room This episode is especially valuable for: * Entrepreneurs building a book of business * Realtors and mortgage professionals * Salespeople trying to create long-term referral networks * Anyone interested in luxury markets and relationship-driven business * Professionals looking to build mastery over time instead of chasing shortcuts A standout takeaway from the conversation: “You have to get in the room. But once you’re in the room, you better know what you’re doing.”  This is a conversation about trust earned through preparation, consistency, and decades of repetition. Because in the end, luxury is not about flash. It’s about confidence, competence, and delivering an experience people never forget.

    53 min
  4. Season 91, Episode 1086: Guest: Booker Farrior: Be the CEO of Your Career

    May 26

    Season 91, Episode 1086: Guest: Booker Farrior: Be the CEO of Your Career

    “You can’t manage other people unless you manage yourself first.” — Peter Drucker What if the biggest thing holding people back in their careers… is that they don’t even know the real game being played? In this episode, Jay sits down with Booker Farrior—former enterprise operator, executive coach, systems thinker, and founder of Coaching By The Book. With experience leading inside organizations like Vanguard, Merck & Co., and Bristol Myers Squibb, Booker brings a rare perspective that blends leadership, behavioral science, systems thinking, and career strategy. This conversation is a masterclass in modern leadership, career ownership, and understanding how organizations actuallywork. Inside this episode: Why every professional should think like a companyWhat it means to truly become the CEO of your own careerThe difference between “doing your job” and strategically managing your trajectoryWhy many employees are unknowingly playing the wrong game inside organizationsThe hidden “second scorecard” that determines promotions, opportunities, and influenceHow reputation quietly shapes careers more than most people realizeWhy self-awareness is becoming one of the most important leadership skills in the modern workplaceHow organizations unintentionally disable growth—even while saying they support itWhy attention spans, side hustles, and disengagement are changing company culture foreverBooker also breaks down one of the most practical frameworks shared on the podcast yet: Antecedent → Behavior → Consequence A simple but powerful model for understanding feedback, behavior change, leadership, and culture.  One of the biggest takeaways from this episode: There are two scorecards in every organization. The first measures your output, KPIs, and deliverables. The second measures how people experience you, perceive you, trust you, and advocate for you when you are not in the room. Most people only know the first scorecard exists.  This episode is for: Leaders trying to develop people more effectivelyProfessionals who feel stuck despite producing resultsEntrepreneurs building teamsAnyone who wants to better understand influence, growth, and modern workplace dynamicsBecause career growth is not just about working harder. It’s about understanding how value, perception, relationships, and leadership actually operate in the real world. And once you understand that… everything changes.

    59 min
  5. Season 91, Episode 1085: Guest: Rob Mccord: Turning Pain Into Purpose

    May 7

    Season 91, Episode 1085: Guest: Rob Mccord: Turning Pain Into Purpose

    “When we are no longer able to change a situation, we are challenged to change ourselves.” — Viktor Frankl Some conversations don’t just teach you something… they change how you see everything. In this episode, Jay sits down with Rob McCord—a venture capitalist, entrepreneur, public servant, and now a voice in resilience and post-traumatic growth. But this isn’t a highlight reel. This is a real conversation about success, failure, identity, and what it actually takes to rebuild your life when everything changes. Rob shares a journey that spans elite institutions, political power, venture capital success—and devastating personal and professional adversity. And through it all, one theme emerges: You always have a choice in how you respond. Inside this episode: Why entrepreneurship is about solving real problems—not chasing moneyThe traits that actually define successful entrepreneurs (and what most get wrong)The difference between plans that work and the discipline of planning that always mattersHow adversity reshapes identity—and what it reveals about what we take for grantedThe truth about labels, reputation, and how quickly perception can change What resilience really means (and why it’s not about “bouncing back”)How to turn pain into purpose—without pretending it was ever “worth it”Why being of service to others is the most reliable path to a meaningful lifeRob also gives practical, grounded tools for anyone facing a difficult season: Find people you can be vulnerable withKeep a daily gratitude journal (specific moments, not generalities)Commit to learning something new—especially when life feels heavyThis episode doesn’t offer easy answers. It offers something better: perspective. Because resilience isn’t about avoiding hardship— it’s about learning how to live, lead, and serve through it.

    1h 21m
  6. Season 91, Episode 1084: Guest: Brian Vieaux: The Language of Lending

    May 1

    Season 91, Episode 1084: Guest: Brian Vieaux: The Language of Lending

    “The limits of my language mean the limits of my world.” — Ludwig Wittgenstein What if the biggest gap in the mortgage industry isn’t rates… but understanding? In this episode, Jay sits down with returning guest Brian Vieaux to unpack one of the most overlooked yet foundational elements of the industry: standards. As President of MISMO, Brian pulls back the curtain on the invisible infrastructure that powers lending—and why the professionals who understand it will win the future. This is not just a conversation about data. It’s a conversation about trust, responsibility, and the evolution of what it means to be a true advisor. Inside this episode: What MISMO actually is—and why it’s called the “language of lending”How standardization impacts cost, efficiency, and the borrower experienceWhy most loan officers overlook the very systems that define their industryThe difference between quoting rates and building trustHow standards create accountability—and enable independence in the broker channelThe hidden cultural gap in mortgage: consumer-first vs self-first thinkingWhy education, not sales, is the future of the loan officer roleBrian also challenges a hard truth: the industry benefits from shared infrastructure—but not everyone takes responsibility for supporting it.  At its core, this episode is about raising the standard. Because when you understand how the system works, you don’t just compete—you lead. If you’re serious about your career in mortgage, leadership, or financial services, this is one to listen to more than once.

    59 min
  7. Season 91, Episode 1083: Guest: Drew Pearlman: From Pressure to People

    Apr 28

    Season 91, Episode 1083: Guest: Drew Pearlman: From Pressure to People

    “The way people behave is a reflection of what leaders tolerate.” — John C. Maxwell What if the biggest problem in sales isn’t the product… but the experience? In this episode, Jay sits down with Drew Pearlman, a lifelong operator in the automotive industry who has built winning cultures in one of the most high-pressure environments in business. From starting on a car lot at 14 years old to leading top-performing dealerships, Drew shares what actually transforms teams, builds trust, and drives long-term success. This conversation breaks down: Why most sales environments fail—and how pressure destroys performanceThe difference between a manager and a true coachHow relationship-based selling outperforms transactional tactics every timeThe “Bible” system Drew used to build lifelong customer relationshipsWhy referrals should be earned, not forcedThe breakdown inside dealerships—and how to fix culture from the top downThe future of the automotive experience and why concierge is inevitableDrew also introduces his company, Pearl Auto Advocates, built on a simple truth: the traditional car-buying process is broken—and customers are ready for something better.  At its core, this episode is about something bigger than cars. It’s about people. It’s about slowing down, asking better questions, and building relationships that last decades—not transactions that last minutes. If you’re in sales, leadership, or building a team—this one will hit home.

    50 min
  8. Season 91, Episode 1082: Guest: Aleck Arena: The Arena Securities Quarterly Update

    Apr 13

    Season 91, Episode 1082: Guest: Aleck Arena: The Arena Securities Quarterly Update

    "Out of every 100 men, 10 of them should not be there. 80 are nothing but targets. Nine of them are real fighters and we are lucky to have them for they make the battle. Ah, but one, one is a warrior and he will bring the others back." Back again like we never left, we have the founder of Arena Securities and co-host of our ongoing Value Investor Series, Aleck Arena, and if you are in to investing, conversations about investing, and the market as a whole then you have come to the right place.  Aleck is here to give our listeners some new updates and feedback on what has been going on with Arena Securities and some of the investment opportunities Aleck has seen and taken over the past few months.  Additionally, Aleck and Jay are getting into some of the specifics regarding time management and the amount of research and opportunity watching you should be doing before you get into any new investment and the strong gut and strong will and emotional stability and intelligence it takes to play this game the right way.  We hope you enjoy this episode of The Culture Matters Podcast. Disclaimer: The information contained in this episode is not personal financial product advice and has been prepared without taking into account the objectives, financial situation, or needs of any particular person. Culture Matters does not hold an Australian Financial Services License and is not authorised to provide general or personal financial product advice. Before making any investment decision, you should consult a licensed financial adviser. Past performance is not indicative of future performance.

    41 min
5
out of 5
33 Ratings

About

The Culture Matters Podcast with host, Jay Doran, is a platform to talk with business owners, executives, and cultural alike to get inside each individual's eco-system in which they practice culture in the workplace. We speak to some of the most interesting people about why culture is important.

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