The Culture Matters Podcast

Jay Doran

The Culture Matters Podcast with host, Jay Doran, is a platform to talk with business owners, executives, and cultural alike to get inside each individual's eco-system in which they practice culture in the workplace. We speak to some of the most interesting people about why culture is important.

  1. 1d ago

    Season 96, Episode 1152: Guest Maria Quattrone: Listings Are A Business

    What separates real estate agents who struggle to find their next deal from those who consistently build thriving businesses? In this episode of The Culture Matters Podcast, Jay Doran welcomes back Maria Quattrone, real estate entrepreneur, author, and founder of More Listings Now, for a conversation about discipline, relationships, consistency, and creating predictable success in real estate. With more than 3,500 homes sold throughout her career, Maria shares the philosophy behind her new book, More Listings Now, and why she believes real estate professionals must stop chasing leads and start building meaningful relationships with the people already in their network. In this episode: Listings vs. buyers: Why Maria believes listings create stability while buyers bring unpredictability.The power of your database: How consistent follow-up creates opportunities that many agents overlook.Conversations create conversions: Why building relationships matters more than traditional sales tactics.The calendar tells the truth: How discipline, time blocking, and accountability drive results.From 130 to 192 listings: The strategy behind Maria's remarkable production growth.Building trust: Why empathy, authenticity, and understanding people's needs win business.More Listings Now: Maria's vision for helping agents build predictable businesses and achieve greater freedom.Confidence follows courage: Why taking action before you're ready is essential to growth.Jay and Maria also discuss the importance of knowing your market, creating systems that support long-term success, and recognizing that freedom in business is earned through discipline. The biggest takeaway? You don't need more opportunities nearly as much as you need to make the most of the relationships and opportunities already in front of you. Whether you're a real estate professional, entrepreneur, or business leader, this episode is a reminder that consistent action, genuine connection, and a commitment to doing the work can change everything. Because success doesn't happen by accident. It starts with a conversation.

    Season 96, Episode 1152: Guest Maria Quattrone: Listings Are A Business
  2. 3d ago

    Season 96, Episode 1151: Guest: Jay Falconio: The Cost of Being Unprepared

    What happens when the business you've worked so hard to build faces a risk you never saw coming? In this episode of The Culture Matters Podcast, Jay Doran welcomes Jay Falconio, Chief Visionary Officer of REMCO Insurance Services, for a conversation about entrepreneurship, leadership, customer experience, and the importance of protecting what you've built. Jay Falconio shares his unconventional journey from hospitality and food services to the insurance industry, including a costly experience in his own business that completely changed how he understood risk. After discovering that his insurance coverage fell short when he needed it most, he developed a passion for helping other entrepreneurs avoid the same mistakes. In this episode: Lessons from hospitality: Why listening and treating people like people are essential to great sales.The $30,000 lesson: How an unexpected insurance claim changed Jay's approach to business.The moment of truth: Why the true value of a service provider becomes clear when something goes wrong.Understanding risk: Why business owners must think beyond simply purchasing the cheapest insurance policy.Relationships over transactions: How personal connections create loyalty and lasting business partnerships.Leadership and culture: Why being present, approachable, and willing to listen matters.Innovation and AI: How REMCO is building new systems while preserving the human experience.The power of focus: Why choosing to specialize in commercial insurance helped REMCO grow.Supporting small businesses: How REMCO Around Town and REMCO Real Talk spotlight the entrepreneurs behind local businesses.Jay and Jay also explore the challenges of growing an independent business, the importance of surrounding yourself with great people, and why successful entrepreneurs take the time to understand what they don't know. One of the biggest lessons? You don't truly understand the value of protection until the moment you need it. Ultimately, this conversation is about more than insurance. It's about taking responsibility, building meaningful relationships, and creating a business culture where doing what's right matters more than making a quick sale. Because great leadership isn't just about taking risks. It's about accepting responsibility for what those risks can affect.

    Season 96, Episode 1151: Guest: Jay Falconio: The Cost of Being Unprepared
  3. 5d ago

    Season 96, Episode 1150: Guest: Anthony Casa: Fear, Focus, and the Power of Reinvention

    What if the challenges that once scared you became the very experiences that shaped your success? In this episode of The Culture Matters Podcast, Jay Doran sits down with longtime friend and mortgage industry leader Anthony Casa, Executive Partner at NEXA Lending, for a candid conversation about entrepreneurship, leadership, relationships, and reinvention. Anthony takes us back to his earliest days, growing up in poverty, leaving school at 13 to help support his family, and eventually finding his way into the mortgage industry at just 17 years old. He shares a remarkable story about the mentor who gave him a second chance and how that single decision changed the trajectory of his life. From founding Garden State Home Loans to helping build the independent mortgage broker movement, Anthony reflects on the successes, mistakes, and lessons that have shaped his leadership philosophy. In this episode: Fear and focus: How uncertainty became one of Anthony's greatest motivators.The power of mentorship: Why one person's belief in you can change everything.Relationships over transactions: The customer-first philosophy that helped build Garden State Home Loans.Leading through difficult markets: Why commitment, consistency, and relationships matter more than chasing quick wins.Growth versus culture: How expanding faster than an organization can improve can destroy trust.Transparency and loyalty: Why the mortgage industry needs stronger relationships between leaders and loan officers.A new chapter at NEXA: What brought Anthony and Mike Kortas together after years as competitors.The discipline of simplicity: Why doing the fundamentals consistently can be more rewarding than chasing the next big thing.Redefining success: Why Anthony's greatest legacy won't be the companies he's built, but the relationships he's created with his children.Anthony also opens up about entering a new season of life. After years of carrying the pressure of business ownership, he's embracing the opportunity to learn again, contribute to a larger vision, and focus on what matters most. The takeaway? Success isn't just about building something extraordinary. It's about having the humility to evolve, the courage to start again, and the wisdom to recognize that relationships will always matter more than accomplishments. A conversation about where we come from, who we become, and what we ultimately want to leave behind.

    Season 96, Episode 1150: Guest: Anthony Casa: Fear, Focus, and the Power of Reinvention
  4. Oct 24

    Season 96, Episode 1149: Guest: Chris Vester: Are You Successful or Just Out of Alignment?

    What if you've spent your entire life climbing the ladder of success, only to discover it's leaning against the wrong building? In this episode of The Culture Matters Podcast, Jay Doran welcomes back Christopher Vester, founder of Align Your Nine, for a meaningful conversation about faith, family, leadership, personal growth, and the difference between achieving success and living a truly fulfilling life. Chris introduces the philosophy behind Align Your Nine, a biblically rooted approach to bringing nine essential areas of life into alignment: body, soul, mind, spirit, spouse, parent, worker, steward, and circle of genius. He explains why excelling in one area while neglecting others can create an imbalance that affects everything from marriage and parenting to business performance and personal purpose. The conversation becomes personal when Chris shares the question that changed his life in 2014: Would you want your daughters to marry someone like you? That moment sparked a decade of self-reflection, transformation, and a renewed commitment to becoming the husband, father, and leader he wanted to be. In this episode: Why conventional success doesn't always lead to fulfillment.The nine areas of life that Chris believes must work together.How childhood experiences can shape limiting beliefs and false identities.Why honest feedback and self-awareness are essential to personal growth.The question that transformed Chris's approach to fatherhood and marriage.How Chris learned to support his wife Suzanne's dreams alongside his own.Why effective leaders take responsibility before blaming their teams.The difference between coaching and advisory relationships.How recognizing people's unique strengths can improve organizational culture.A practical exercise for identifying where your life may be out of alignment.Chris also shares how his own transformation influenced his marriage, family, and leadership philosophy. Through Align Your Nine, he now helps others recognize the areas where their actions may not reflect their intentions and develop a clearer understanding of who they are called to become. The biggest takeaway? Alignment begins with an honest look in the mirror. Before you can lead your family, your team, or your business more effectively, you must be willing to examine how you're showing up in your own life. Success isn't simply about achieving more. It's about becoming someone whose values, actions, relationships, and purpose are all moving in the same direction.

    Season 96, Episode 1149: Guest: Chris Vester: Are You Successful or Just Out of Alignment?
  5. Oct 23

    Season 96, Episode 1148: Guest: Demetri Stakias: The Courage to Evolve

    What happens when the person you are becoming no longer fits the life you have built? In this episode of The Culture Matters Podcast, Jay Doran welcomes back Demetri Stakias for a thought-provoking conversation about personal evolution, leadership, philosophy, relationships, and the importance of living with intention. From the extraordinary customer experience at Buc-ee's to the timeless lessons of Greek philosophy, Jay and Demetri explore how the standards we establish shape our businesses, relationships, and identities. They discuss why genuine service matters more than appearances, why vulnerability is essential to meaningful connection, and how easily entrepreneurs can lose sight of their original mission while pursuing financial success. The conversation also turns personal as Demetri reflects on learning to release relationships that no longer serve his growth, while Jay discusses rediscovering his purpose, embracing philosophy, and taking action on ideas rather than allowing them to remain thoughts. In this episode: What Buc-ee's teaches us about customer experience, consistency, and high standards.Why authentic service and genuine relationships create lasting business value.How Greek philosophy and The Odyssey reveal lessons about identity, struggle, and finding your way home.The importance of communicating complex ideas in ways people can understand.Why personal growth sometimes requires letting go of relationships and expectations.How entrepreneurs can lose their mission when money becomes the primary focus.Why self-awareness means little without meaningful action.The difference between transactional sales and approaching people with genuine care.How community, fitness, and shared experiences create belonging and personal growth.Jay's evolving vision for Culture Matters, the CEO Manual, and bringing people together through meaningful conversations.Throughout the discussion, Jay and Demetri challenge one another to think beyond conventional definitions of success. They explore what it means to lead by example, maintain integrity, embrace change, and build a life aligned with personal values. Ultimately, this episode is about recognizing when it is time to evolve. Whether in business, relationships, or personal development, growth requires the courage to question what you believe, release what no longer serves you, and act on what matters most. Culture matters because the standards we live by shape not only the organizations we build, but the people we become.

    Season 96, Episode 1148: Guest: Demetri Stakias: The Courage to Evolve
  6. Oct 21

    Season 96, Episode 1147: Guest: Jonathon Haddad: Your Strength Through Your Struggle

    “No man is free who is not master of himself.” — Epictetus What does it really take to become a stronger leader? Is strength measured by physical ability, professional accomplishments, financial success, or the willingness to confront the parts of ourselves that still need to grow? In Season 96, Episode 1147 of The Culture Matters Podcast, Jay Doran welcomes back longtime friend and returning guest Jonathon Haddad, CEO of the Association of Independent Mortgage Experts (AIME), for a conversation about discipline, accountability, competition, personal transformation, and the responsibility that comes with leadership. Having joined Jay for several previous episodes, including the New Year's Eve Lollapalooza series, Jonathon returns with a renewed perspective on what it means to lead others while continuing to work on yourself. From the challenges of representing thousands of mortgage professionals to his personal journey with fitness, faith, family, and entrepreneurship, Jonathon shares the experiences that have shaped his understanding of success. The conversation begins with a friendly but serious challenge. Jay and Jonathon have committed to a yearlong fitness competition culminating on July 9, 2027, featuring a sub-six-minute mile, pull-ups, push-ups, bench presses, squats, and deadlifts. While the competition provides plenty of entertaining banter, its deeper significance lies in what it has already accomplished. Both men are pushing themselves harder, holding each other accountable, and discovering how meaningful competition can bring people together rather than drive them apart. For Jonathon, the challenge has become something much more personal. After years of struggling to reconnect with the fitness discipline he once knew, he describes finding genuine enjoyment in the process again and reaching his best physical condition in more than a decade. His experience opens a broader discussion about the relationship between physical health, mental clarity, spiritual well-being, and the habits that sustain high-performing leaders. Jay and Jonathon also explore what distinguishes genuine expertise from popularity. Having an audience does not automatically make someone an expert, and professional success means little if you cannot communicate what you know. Jonathon shares how he used his own mother to evaluate mortgage training materials, removing or rewriting anything she could not understand. His philosophy is simple: if you truly understand something, you should be able to explain it clearly to someone encountering it for the first time. In this episode, Jay and Jonathon discuss: Competition as accountability: Why their yearlong fitness challenge is about more than winning and how healthy competition can inspire personal transformation.The connection between mind, body, and soul: How physical discipline influences Jonathon's approach to leadership, marriage, fatherhood, and professional performance.Leading an entire industry: What Jonathon has learned transitioning from mortgage production and team leadership to serving as CEO of AIME.Protecting organizational culture: Why a leader must sometimes prioritize the mission and identity of an organization over individual relationships.Learning to receive feedback: Why Jonathon prefers direct, private conversations with trusted people and how leaders can communicate the conditions that help them grow.The purpose of AIME: How the Association of Independent Mortgage Experts supports mortgage brokers, advocates for the independent channel, and educates consumers.What independence really means: The freedom to build a business around relationships, consumer needs, and personal values rather than someone else's sales requirements.The difference between influence and expertise: Why consistent results, professional trust, and the ability to simplify complicated information matter more than audience size.The power of simplifying complexity: How Jonathon tested mortgage education materials with his mother to ensure consumers could actually understand them.Learning from exceptional thinkers: What working alongside Jason duPont and other entrepreneurs has taught Jonathon about mind mapping, systems, and recognizing patterns.Returning to faith: How the loss of his grandmother inspired Jonathon to pursue theology, study scripture, and reconnect with a deeper sense of purpose.Finding meaning beyond achievement: Why accomplishing everything you thought you wanted does not necessarily produce fulfillment.Hope in a difficult mortgage market: What struggling loan officers need to understand about perseverance, opportunity, and maintaining discipline when business slows.Leading without immediate compensation: Why Jonathon volunteered to serve his first year at AIME without pay and what he wanted to prove through that commitment.The reality of early financial success: How earning a $22,000 check on his 22nd birthday changed his understanding of work, opportunity, and responsibility.Turning sales into a skill: How Jonathon developed his abilities through repetition, studying objections, refining conversations, and challenging himself to improve.The four stages of competence: How people move from not recognizing their limitations to performing difficult skills with confidence and consistency.Why improv can make you a better salesperson: Jonathon's unconventional recommendation for improving communication, adaptability, and confidence in conversations.What top mortgage producers do differently: The importance of finding a niche, delegating effectively, maintaining consistency, and committing to a process long enough to evaluate it.The 90-day commitment: Why abandoning a strategy after three weeks rarely provides enough information to determine whether it works.The two moments Jonathon almost quit: How public criticism over his team's performance and the difficult decision to terminate a friend challenged his commitment to leadership.What your calendar reveals about you: Why priorities, discipline, and personal identity become visible through how we organize our time.Understanding your own strengths: How self-awareness, outside assessments, and knowing which tools work for you can improve your ability to execute.The opportunities and dangers of artificial intelligence: Why AI can support learning and self-discovery while also creating misplaced confidence.The future of mortgage lending: Jonathon's predictions about automation, consumer expectations, and the changing role of the loan officer.Using AI without losing your business: Why mortgage professionals should embrace technology without spending their entire workday building tools instead of serving clients.Building toward 2027: Jonathon's ambitions for AIME, Fuse, his technology company Beverie, his education, and his family.Emotional regulation through adversity: Why the hardest seasons of Jonathon's life taught him to appreciate both success and struggle without being controlled by either.One of the most compelling stories comes when Jonathon recalls his earliest years in the mortgage industry. At just 21 years old, he entered a high-volume sales environment and began working extraordinary hours to develop his skills. By his first full month on the sales floor, he had written 40 loans. On his 22nd birthday, he received a $22,000 paycheck, an amount so far beyond anything he had previously experienced that he sat at his desk and cried. Yet that early success did not mean he had mastered money, leadership, or life. By his third year, Jonathon remembers looking at his finances and realizing he had almost nothing saved. He had worked hard, earned substantial money, and enjoyed experiences that helped him grow, but he still had important lessons to learn about responsibility and long-term thinking. Jay challenges him to recognize that the younger version of himself was learning valuable lessons, even if the older version would have made different decisions. Their discussion of leadership also explores the moments when Jonathon nearly walked away from the industry altogether. He recalls the humiliation of having his team's poor performance criticized publicly and the emotional difficulty of having to fire a close friend who repeatedly failed to meet professional expectations. Both experiences forced him to confront the difference between wanting to lead and accepting the responsibilities leadership actually requires. Throughout the episode, Jonathon returns to the word he selected for 2026: strength. What began as a personal commitment has become a philosophy that reaches into every area of his life. He wants to become physically stronger, spiritually grounded, more effective as a leader, more present as a husband and father, and more intentional about the legacy he is building. The conversation closes with a reflection on hardship and emotional regulation. Jonathon explains that the most difficult experiences of his career taught him how much responsibility he could carry and how often the challenges that once seemed impossible eventually became the very experiences that strengthened him. He has learned to appreciate the highs without becoming dependent on them and endure the lows without believing they will last forever.

    Season 96, Episode 1147: Guest: Jonathon Haddad: Your Strength Through Your Struggle
  7. Oct 19

    Season 96, Episode 1146: Jason duPont: Love, Part 3: The Courage to Care, Challenge, and Change

    “Love is part of how you rewrite your story. It doesn't change what happened. It transforms what happens next.” In this episode of the Culture Matters Podcast, Jay Doran welcomes back Jason duPont for Part 3 of their ongoing exploration of love, struggle, personal growth, leadership, and the relationships that shape who we become. What began as a philosophical question about whether advocating for struggle can be an expression of love has evolved into a much deeper conversation about acceptance, accountability, vulnerability, and the responsibility we have to help one another grow. Jay and Jason explore whether love means accepting someone exactly as they are, challenging them to become more, or finding a way to do both simultaneously. One of the most powerful ideas in this conversation is that you can care deeply about who someone could become without requiring them to become that person to earn your love. Love does not necessarily mean agreement, comfort, or the absence of conflict. Sometimes it requires difficult conversations, uncomfortable feedback, meaningful boundaries, and the willingness to see something in another person that they cannot yet recognize in themselves. The conversation also becomes deeply personal as Jay reflects on past relationships, professional conflicts, moments of disappointment, and the people whose honesty helped him reclaim his agency. Jason challenges Jay to recognize that acknowledging mistakes does not require dismissing the value of the good he has accomplished. Together, they examine how love can transform not only individual relationships but also organizational cultures, leadership philosophies, and entire industries. In this episode: Why love can rewrite your future without changing your pastThe evolution of Jay and Jason's conversation about love and struggle across three episodesWhether accepting someone and challenging them to grow can coexistWhy caring about someone's potential should not make your love conditionalThe difference between fierce love and behavior that causes harmHow difficult feedback can become an expression of genuine careWhy understanding someone's perspective does not require agreeing with themThe relationship between trust, vulnerability, accountability, and personal growthHow environments influence the people we becomeWhy organizations need strong roots of trust and culture to support continued growthThe dangers of pursuing business growth without developing the people responsible for itWhy independence requires discipline and the internalization of responsibilityWhat mortgage industry leaders should be doing differently to develop their peopleThe importance of investing in yourself when greater opportunities and resources become availableWhy leaders must demonstrate the behaviors they expect from othersJason's question for every leader: Do the people you lead experience the care you say you have for them?How personal insecurity can coexist with meaningful accomplishmentsWhy owning your mistakes does not mean ignoring your contributionsJay's reflections on former business relationships and the unexpected value of difficult encountersHow mentors, friends, and honest conversations can influence transformation years laterWhy meaningful challenges help build confidence, purpose, and personal agencyThe difference between allowing fear to inform your decisions and allowing it to control themWhy relationships and community can help us accomplish more than we could aloneA particularly meaningful moment comes when Jay shares the story of reconnecting with a former business partner after years of separation. At the time, the interaction felt unsuccessful, and some of the words exchanged were difficult to hear. Looking back, however, Jay recognizes that the encounter contributed to changes he would make much later in his life. What initially felt like disappointment eventually became part of his personal transformation. Jason offers another important perspective when he tells Jay that he does not have to resolve every doubt about himself before accepting responsibility for the good he is capable of doing. The conversation becomes an example of the very subject they are discussing: two people willing to challenge one another, listen, reconsider their beliefs, and grow through their relationship. As the episode unfolds, Jay and Jason return to the importance of struggle. Not every hardship is necessary, and peace is not something to avoid, but eliminating every meaningful challenge can also eliminate opportunities to develop confidence, resilience, and purpose. Ultimately, Part 3 challenges us to reconsider what love actually requires. It asks whether we are willing to tell difficult truths, accept accountability, recognize the potential in others, and create environments where people can become more without feeling that their worth depends on their performance. Love does not erase what happened yesterday, but it can change what becomes possible tomorrow. Sometimes the greatest expression of love is not removing the difficulty in front of someone, but believing they can face it and choosing to stand beside them while they do.

    Season 96, Episode 1146: Jason duPont: Love, Part 3: The Courage to Care, Challenge, and Change
  8. Oct 16

    Season 96, Episode: 1145: Guest: Bill Reiman: Building Something That Outlives You

    Bill Reiman returns to The Culture Matters Podcast for a conversation about how his leadership, faith, family, and vision have evolved as he takes a larger role in building the future of R.K. Reiman Construction. A major theme of the conversation is what Bill calls “The Reiman Standard” the expectations around quality, integrity, meticulous detail, client service, and craftsmanship that originated with his father and are now being carried into the next generation. We also discuss Bill's evolution as a leader. Rather than trying to personally control every aspect of the business, he's increasingly focused on finding great people, giving them responsibility, developing them into leaders, and creating an organization capable of growing beyond him. Bill also reflects deeply on his father, what he inherited from him, what he wants to preserve, and what he wants to do differently as a father and leader himself. Major Themes The evolution of The Reiman StandardBuilding culture across generations of a family businessPreserving what a founder built while evolving how the company is ledBill's word for 2026: FaithMoving from control toward trust and delegationHiring people who can eventually become leadersWhy great people need room to actually do their jobsCreating a culture talented people actively seek outSaying no to revenue that compromises your standardsWhy Bill turned down an opportunity to build five homes that didn't meet the Reiman standardReputation as a long-term economic assetBuilding relationships with clients that extend beyond the transactionWhy Bill feels responsible for keeping "food on everybody's table"Leadership without ego and hiring people who are better than youThe relationship between faith, intentionality, and leadershipFatherhood and how becoming a parent has changed BillWhat Bill learned from watching his father's sacrificesWhat he hopes his children understand about their grandfatherBuilding something capable of outliving its founder

    Season 96, Episode: 1145: Guest: Bill Reiman: Building Something That Outlives You
5
out of 5
33 Ratings

About

The Culture Matters Podcast with host, Jay Doran, is a platform to talk with business owners, executives, and cultural alike to get inside each individual's eco-system in which they practice culture in the workplace. We speak to some of the most interesting people about why culture is important.