ThinkBusiness.ie

ThinkBusiness

ThinkBusiness.ie, powered by Bank of Ireland, has been created for Irish business owners and managers who are seeking information, resources and help on a range of business topics. It provides practical, actionable information and guidance on starting, growing and running a business. It offers guides, tools, templates, checklists and a wealth of other content tailored to meet the needs of Irish business owners and managers. It also showcases case studies, with insights, tips and advice from Irish start-up entrepreneurs and business owners. Bank of Ireland is regulated by the Central Bank of Ireland.URL: www.thinkbusinessTwitter: @thinkbusinessieLinkedIn: ThinkBusiness.ieFacebook: ThinkBusiness.ie

  1. Jul 29

    Episode 349 - Paul Turley, general manager, ServiceNow Ireland

    Today we’re tackling a problem that every consumer and every business leader can relate to: why is customer service still so frustrating in an age of AI, automation and digital transformation? Despite years of investment in technology, new research from ServiceNow reveals that Irish consumers are losing an astonishing 284 million hours every year dealing with customer service issues. Even more striking, nearly half of consumers say they would switch brands after just one poor customer service experience. So what’s going wrong? Why are businesses still struggling to deliver seamless customer experiences? And with AI dominating boardroom conversations, are companies focusing on the right solutions—or simply adding more complexity to already broken processes? To help us unpack these questions, I’m joined by Paul Turley from ServiceNow, a company at the forefront of helping organisations modernise customer service and employee experiences through digital workflows and AI-powered solutions. In our conversation, we’ll explore why customer service remains one of the biggest pain points for consumers, the common mistakes organisations are making in their AI and customer experience strategies, and the practical steps businesses can take to improve service without committing to massive technology budgets. Visit www.thinkbusiness.ie for more news and supports for start-ups and SMEs in Ireland. If you want to start and grow a business, ThinkBusiness.

    Episode 349 - Paul Turley, general manager, ServiceNow Ireland

About

ThinkBusiness.ie, powered by Bank of Ireland, has been created for Irish business owners and managers who are seeking information, resources and help on a range of business topics. It provides practical, actionable information and guidance on starting, growing and running a business. It offers guides, tools, templates, checklists and a wealth of other content tailored to meet the needs of Irish business owners and managers. It also showcases case studies, with insights, tips and advice from Irish start-up entrepreneurs and business owners. Bank of Ireland is regulated by the Central Bank of Ireland.URL: www.thinkbusinessTwitter: @thinkbusinessieLinkedIn: ThinkBusiness.ieFacebook: ThinkBusiness.ie

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