Business Behind the Scenes

Francesca Moi

Welcome to the Business Behind the Scenes podcast where we talk all about real business problems, real solutions and getting actual results in business.

  1. Special Episode: AI, Strategy, and the Future of Business with Caroline Kennedy

    MAR 5 · BONUS

    Special Episode: AI, Strategy, and the Future of Business with Caroline Kennedy

    AI is everywhere right now. But most business owners are asking the wrong question. Instead of asking “Which AI tools should I use?”, the real question is: Where can AI strengthen performance in my business? In this episode of Business Behind the Scene, Francesca sits down with Caroline Kennedy, former CEO of a $250M business and now a strategic advisor to top Australian CEOs and entrepreneurs. Together, they unpack how leaders should actually approach AI if they want to stay relevant and competitive. Inside this episode: Why focusing on AI tools first is a mistake The leadership stack Caroline uses to apply AI strategically How one business uncovered a $10M growth opportunity using AI insights The biggest myth about AI and why blindly trusting it is dangerous Why CEOs must challenge AI’s thinking instead of accepting every answer The shift from traditional SEO to Question-Answer Optimisation for AI search The key data every business should feed into AI to improve decisions Caroline also shares practical tools and examples businesses can explore right now, including ways to capture sales insights, analyse business constraints, and use AI as a strategic thinking partner rather than just a content generator. One big takeaway: AI won’t replace great leaders. But leaders who know how to use AI strategically will outperform those who don’t. Listen now and ask yourself: Where in your business could AI remove your biggest constraint? Connect with Caroline: Instagram: https://www.instagram.com/carolinekennedyceo  Linkedin: https://www.linkedin.com/in/carolineekennedy/  Website: https://www.carolinekennedy.com.au/  Spotify: https://open.spotify.com/show/0DSV7cUxf3XfBvTO1ICpvN?si=960e86b3b1c845de  Join my Facebook Group and watch the trainings inside for more tips and value: https://www.facebook.com/groups/thesuccessfulentrepreneurslounge     Say Hi to me on social media!!  Facebook:⁠ https://www.facebook.com/themeetupqueen/   Instagram:  https://www.instagram.com/francescamoifm_official/   Linkedin:⁠ https://www.linkedin.com/in/francescamoi/   Website: https://empoweringvirtualsolution.com/     Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast  Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook   Got a question or suggestion? Send us an email:⁠ ron@empoweringvirtualsolution.com

    33 min
  2. 230. When the CEO Becomes the Bottleneck

    FEB 19

    230. When the CEO Becomes the Bottleneck

    Let’s rip the Band-Aid off: if your team is constantly waiting on you for decisions, approvals, or follow-ups… you’re the bottleneck. In this episode, Francesca gets honest about what it looked like in her own business when she was the one slowing everything down. From emails and calendars to micro-managing team projects, she shares how she went from “do-it-all CEO” to building a business where her team moves things forward without her in the way. What you’ll learn: How being “helpful” is actually holding your business back Why inbox and calendar time is not CEO time The truth about letting go—and why most leaders struggle to do it What changed when Francesca trained her VAs and team to lead Why respecting your team’s role (and your own) is the key to sustainable growth Real talk: If you don’t have an assistant, you are the assistant (ouch) This episode is your permission slip to stop hiding in admin and start leading like a true CEO. Join my Facebook Group and watch the trainings inside for more tips and value: ⁠⁠https://www.facebook.com/groups/thesuccessfulentrepreneurslounge⁠⁠     Say Hi to me on social media!!  Facebook: ⁠ ⁠⁠https://www.facebook.com/themeetupqueen/⁠⁠   Instagram: ⁠ ⁠⁠https://www.instagram.com/francescamoifm_official/⁠⁠   Linkedin: ⁠ ⁠⁠https://www.linkedin.com/in/francescamoi/⁠⁠   Website ⁠⁠https://empoweringvirtualsolution.com/⁠⁠     Freebie of the week: ⁠⁠https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast⁠⁠  Check out our new book: ⁠⁠https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook⁠⁠      Got a question or suggestion? Send us an email:⁠ ⁠⁠support@empoweringevents.com.au

    11 min
  3. 229. Your Team Isn’t Slow. They’re Drowning

    FEB 5

    229. Your Team Isn’t Slow. They’re Drowning

    Think your team is underperforming? They might just be overloaded. In this episode, Francesca gets honest about one of the most common bottlenecks inside growing businesses: capacity issues disguised as performance problems. When your business grows fast but your team structure doesn’t, even your best people start missing deadlines, juggling admin, and quietly burning out. It’s not that they can’t keep up – it’s that they’ve outgrown the systems meant to support them. You’ll learn: Why more leads won’t fix a backend that’s already full The difference between underperformance and capacity breakdown How overloaded teams lead to stalled revenue – even with great marketing The Formula One metaphor every CEO should apply to their operations How adding a skilled Filipino VA can give your local team room to breathe and focus on high-value work Plus, Francesca shares the quick win that gets CEOs out of their team’s inbox and back into growth mode. Join my Facebook Group and watch the trainings inside for more tips and value: ⁠https://www.facebook.com/groups/thesuccessfulentrepreneurslounge⁠     Say Hi to me on social media!!  Facebook: ⁠ ⁠https://www.facebook.com/themeetupqueen/⁠   Instagram: ⁠ ⁠https://www.instagram.com/francescamoifm_official/⁠   Linkedin: ⁠ ⁠https://www.linkedin.com/in/francescamoi/⁠   Website ⁠https://empoweringvirtualsolution.com/⁠     Freebie of the week: ⁠https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast⁠  Check out our new book: ⁠https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook⁠      Got a question or suggestion? Send us an email:⁠ ⁠support@empoweringevents.com.au

    7 min
  4. Special Episode: From One-Woman Show to Spiritual CEO: Claire Gorman’s Journey to Team-Led Growth

    JAN 15 · BONUS

    Special Episode: From One-Woman Show to Spiritual CEO: Claire Gorman’s Journey to Team-Led Growth

    In this special Client Spotlight, Francesca sits down with Claire Gorman, founder of The School of Mastery and spiritual teacher, to explore her powerful pivot from hands-on healing to running a business with structure, systems, and support. Claire shares how her background in hair and beauty led her to personal development, spiritual awakening, and eventually building a scalable teaching model for psychic surgery and energy work. But the turning point? Hiring her VA through EVS—and finally letting go of control to create space for her real creative genius. 🔥 Inside this episode: Claire’s journey from burnout to alignment after working late nights solo How she overcame the limiting belief that she had to do it all herself Why her business didn’t need just a VA—it needed the whole EVS team How her VA Shane helped her implement systems, structure, and calm across her back end What happened when Claire stopped spending hours in Canva and started creating transformational programs The deep energetic alignment required to expand spiritually and practically Claire also shares the spiritual lens she brings to business—tapping into the soul of her company, identifying energetic bottlenecks, and creating legacy offerings that serve both her purpose and her clients. Connect with Claire: Facebook: https://www.facebook.com/clairegormanofficial  Instagram: https://www.instagram.com/clairegormanofficial/  Linkedin: https://www.linkedin.com/in/claire-gorman-5a1271148/  Website: https://clairegorman.com.au/  Join my Facebook Group and watch the trainings inside for more tips and value: https://www.facebook.com/groups/thesuccessfulentrepreneurslounge     Say Hi to me on social media!!  Facebook:⁠ https://www.facebook.com/themeetupqueen/   Instagram:  https://www.instagram.com/francescamoifm_official/   Linkedin:⁠ https://www.linkedin.com/in/francescamoi/   Website: https://empoweringvirtualsolution.com/     Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast  Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook      Got a question or suggestion? Send us an email:⁠ support@empoweringevents.com.au

    30 min
  5. 228. Profits Don’t Grow in Chaos: The 3Cs That Protect Your Bottom Line

    JAN 1

    228. Profits Don’t Grow in Chaos: The 3Cs That Protect Your Bottom Line

    Everyone’s chasing revenue, but no one’s talking about profit. In this episode, Francesca gets real about why chaotic businesses leak money—and how to stop it. She introduces the 3C Framework for profit stability and shares why growth alone means nothing if your back end is a mess. 🔥 Inside this episode: The true cost of poor systems and task rework (hint: it’s not just time—it’s your cash) The 3Cs of Profit Stability: Clarity – Clear priorities and outcomes prevent wasted work Communication – Updates and checkpoints = no surprises Capacity – Knowing when your team is overloaded before it breaks How chaos in your team impacts client retention and cash flow Why structure creates profit (not hustle) Real client stories:– A finance CEO who improved productivity by 40%– An NDIS provider who cleared their invoicing backlog and grew again—fast Whether your business is growing fast or stuck in a messy middle, this episode will show you how to plug the leaks and protect your profits. Join my Facebook Group and watch the trainings inside for more tips and value: https://www.facebook.com/groups/thesuccessfulentrepreneurslounge     Say Hi to me on social media!!  Facebook: ⁠ https://www.facebook.com/themeetupqueen/   Instagram: ⁠ https://www.instagram.com/francescamoifm_official/   Linkedin: ⁠ https://www.linkedin.com/in/francescamoi/   Website https://empoweringvirtualsolution.com/     Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast  Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook      Got a question or suggestion? Send us an email:⁠ support@empoweringevents.com.au

    8 min
  6. 227. You Don’t Need to Work Harder. Your Systems Do.

    12/26/2025

    227. You Don’t Need to Work Harder. Your Systems Do.

    If your business can’t run without you for a week… you don’t have a business. You have a job. A very stressful one. In this episode, Francesca dives into one of the biggest myths in business: that scaling requires you to work harder. Spoiler alert – it doesn’t. Scaling requires systems. 🔥 You’ll learn: The 3S Framework for scaling smarter: Systems, Support, and Self-Leadership Why most CEOs burn out when they skip straight to ‘letting go’ without the right foundation How Francesca built a team and structure where questions stopped coming to her (and why that’s a GOOD thing) The real reason you're stuck in day-to-day operations – and how to fix it Client story: how a finance CEO went from overwhelmed to weekends with his family – in just 2 months Francesca also shares the powerful question that reveals your weakest system:👉 If you stepped away from your business for 30 days… what would break first? Join my Facebook Group and watch the trainings inside for more tips and value: https://www.facebook.com/groups/thesuccessfulentrepreneurslounge     Say Hi to me on social media!!  Facebook: ⁠ https://www.facebook.com/themeetupqueen/   Instagram: ⁠ https://www.instagram.com/francescamoifm_official/   Linkedin: ⁠ https://www.linkedin.com/in/francescamoi/   Website https://empoweringvirtualsolution.com/   Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast  Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook      Got a question or suggestion? Send us an email:⁠ support@empoweringevents.com.au

    8 min
  7. Special Episode: How Loren Murray Stopped Working Until 2:30AM and Took Her First Holiday in Years

    12/11/2025 · BONUS

    Special Episode: How Loren Murray Stopped Working Until 2:30AM and Took Her First Holiday in Years

    In this special Client Spotlight episode, Francesca chats with Loren Murray, founder of Allied Admin Partners, about her journey from burnout to balance—and how hiring two Virtual Assistants through EVS changed everything. Loren supports allied health and NDIS providers with the complex world of admin and compliance. But behind the scenes, she was juggling it all—working until 2:30AM, handling client work, dreaming of growth… and burning out. Until she reached out to EVS. 🔥 In this episode: How Loren scaled her business with the right support (without sacrificing quality) The moment she realised she couldn’t do it all—and how her first VA impressed her from the interview Why her VA was so aligned with her personality, she felt like a long-lost team member The mindset shift that helped Loren finally take a break from emails (yes, really!) The systems Loren uses to protect data, collaborate across borders, and lead a remote team with confidence Why she’s now able to dream bigger and serve more NDIS providers—without adding more to her plate Plus, Loren shares the surprising part of hiring offshore: how easy it really is, especially when you’re supported by a VA and a supervisor behind the scenes. Connect with Loren: Facebook: https://www.facebook.com/alliedadminpartners  Instagram: https://www.instagram.com/alliedadminpartners/  Linkedin: https://www.linkedin.com/company/alliedadminpartners/  Website: https://www.alliedadminpartners.com.au/  Join my Facebook Group and watch the trainings inside for more tips and value: https://www.facebook.com/groups/thesuccessfulentrepreneurslounge     Say Hi to me on social media!!  Facebook:⁠ https://www.facebook.com/themeetupqueen/   Instagram:  https://www.instagram.com/francescamoifm_official/   Linkedin:⁠ https://www.linkedin.com/in/francescamoi/   Website: https://empoweringvirtualsolution.com/     Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast  Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook  Got a question or suggestion? Send us an email:⁠ support@empoweringevents.com.au

    26 min
  8. 226. Reclaim Your Time: The CEO Focus Filter to Eliminate Bottlenecks

    11/20/2025

    226. Reclaim Your Time: The CEO Focus Filter to Eliminate Bottlenecks

    In this episode, Francesca shares how to stop the cycle of burnout and overwhelm by focusing on what truly matters as a CEO. She discusses the CEO Focus Filter—a powerful tool to help you assess where you should be spending your time, and more importantly, what tasks you should be delegating to free up your schedule. 🔥 You’ll learn: How to identify bottlenecks that are slowing down your business growth The CEO Focus Filter and how it helps you focus on the tasks that truly move the needle Why delegation isn’t just about passing off work—it’s about empowering your team How Francesca reclaimed 25 hours a week and scaled her business after hiring her first virtual assistant Why stepping back as a CEO actually moves the business forward The mindset shift required to stop micromanaging and start trusting your team Francesca also shares a powerful client story about how one business owner cut her workweek by 40% and increased client satisfaction by using this exact method. If you’re ready to stop burning out and start growing your business in a smarter, more sustainable way, this episode is for you! Join my Facebook Group and watch the trainings inside for more tips and value: https://www.facebook.com/groups/thesuccessfulentrepreneurslounge     Say Hi to me on social media!!  Facebook: ⁠ https://www.facebook.com/themeetupqueen/   Instagram: ⁠ https://www.instagram.com/francescamoifm_official/   Linkedin: ⁠ https://www.linkedin.com/in/francescamoi/   Website https://empoweringvirtualsolution.com/     Freebie of the week: https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast  Check out our new book: https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook     Got a question or suggestion? Send us an email:⁠ support@empoweringevents.com.au

    8 min
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About

Welcome to the Business Behind the Scenes podcast where we talk all about real business problems, real solutions and getting actual results in business.

Information

  • Creator
    Francesca Moi
  • Years Active
    2020 - 2026
  • Episodes
    287
  • Rating
    Clean
  • Copyright
    © Francesca Moi
  • Show Website
    Business Behind the Scenes