& so much more

Centra Health

A bi-monthly podcast where we share the stories of our Caregivers, patients and community. 

  1. Centra’s Digital Journey: The Digital Future of Scheduling and Registration

    DEC 3

    Centra’s Digital Journey: The Digital Future of Scheduling and Registration

    Healthcare has entered the digital chat, and Centra’s step into digital registration and online self-scheduling shows our dedication to patient care.  We sit down with Jen Halikman, our Vice President of IT Applications, to share how digital registration is rolling out now and how online self-scheduling lands in 2026. The focus is simple: give you control of check-in from your phone, reduce wait times and free our teams to spend more time on care and less on clerical tasks. Jen walks us through the nuts and bolts that make this shift work. Digital registration streamlines intake, improves data accuracy, and cuts duplicate questions by syncing with our clinical, financial and revenue cycle systems. You’ll see the impact before you arrive: verified information, clear prompts and fewer bottlenecks at the front desk. When self-scheduling launches, you’ll be able to view real appointment options, get timely reminders and avoid no-shows with smarter notifications. For those nervous about finding the right entrance or clinic, geofencing and wayfinding will guide you from the parking lot to the correct desk like a map built for Centra, tuned to your visit. We also talk about the bigger picture. A trustworthy digital front door lays the groundwork for virtual care, at-home monitoring and proactive disease management that surface insights faster and support better decisions. None of that replaces human care; it amplifies it. And if you prefer the traditional route, it’s still here, our teams will help you every step of the way, no matter your comfort with technology. Ready to see how small digital steps add up to a better visit? Listen now, subscribe for updates on self-scheduling, and leave a review to tell us which feature you want us to build next. For more content from Centra Health check us out on the following channels. YouTube Facebook Instagram Twitter

    16 min
  2. Adolescent Mental Health: Part 2, Psychiatry & Behavioral Health Counselors

    DEC 1

    Adolescent Mental Health: Part 2, Psychiatry & Behavioral Health Counselors

    What if the morning “I feel sick” isn’t a dodge but anxiety talking through the body? We invited two seasoned clinicians to unpack why elementary struggles often snowball in middle school, how neurological growth and puberty raise the stakes and what parents and educators can do to steady kids when the school day feels impossible. From the jump, we map the path from early reading gaps and executive function challenges to avoidance, nurse visits, and “I can’t go” battles then show how small, consistent supports flip the script. Together, we break down clear signs of distress at home and in class, and we share practical tools kids can use without fanfare: diaphragmatic breathing, muscle relaxation, grounding, and a surprising ally, cold water, which can reset the nervous system. We talk about the cafeteria problem, test panic and the power of a quick hallway break paired with a plan. You’ll hear how to collaborate with school counselors and teachers even if your child doesn’t have an IEP or 504, plus how to decide when school-based help isn’t enough and it’s time to bring in a community clinician. We also face the forces driving anxiety up: phones, group chats, and the way relational aggression now travels overnight; pandemic-era gaps that left students academically and socially off-balance; and the upside of better awareness and diagnosis. We share ways to monitor content early, build trust toward teen autonomy, protect sleep with real screen limits, and set family “no-cell” windows that everyone follows. If you’re navigating anxious mornings, tough afternoons, or questions about when to seek care, this conversation offers clear signals, actionable strategies and local pathways to help. If this resonated, follow the show, share it with a friend who needs it, and leave a review with one takeaway you’ll try this week. Your story might help another family find calm. For more content from Centra Health check us out on the following channels. YouTube Facebook Instagram Twitter

    32 min
  3. Adolescent Mental Health: Part 1, School Counselors

    NOV 19

    Adolescent Mental Health: Part 1, School Counselors

    The school day doesn’t start at the first bell, it starts the night before, inside group chats where one message can snowball into a full day of distraction. We sat down with counselors from Lynchburg City Schools to unpack what kids are carrying into class: anxiety amplified by social media, conflicts that live on through phones and the quiet ways embarrassment and fear shape learning. Together, we chart a realistic path through the noise with a focus on practical supports, not panic. Technology is both helper and hazard in schools. Chromebooks streamline learning and accountability, yet blur lines between schoolwork and entertainment. Off-and-away policies help, but counselors explain how last night’s chat still enters the room, fueling late nights, missed breakfasts and frayed attention. The through line is steady anxiety, intensified by a world where small mistakes can travel far and live online. You’ll hear candid guidance for parents: search the phone, learn the apps and lean in during middle school rather than stepping back. We also open the door on safety partnerships, how School Resource Officers build trust and join threat assessments and how counselors coordinate crisis evaluations with hospitals, therapists and community behavioral health when self‑harm risk appears. Reentry plans, discharge notes and communication help students regain footing after a hospital stay, with academics following health. If you’re a parent, educator, or community partner, this conversation offers grounded strategies to share the load kids are carrying clear boundaries, consistent check‑ins and a team approach that keeps dignity at the center. Listen, share with a friend who needs it, and leave a review to help more families find practical support. For more content from Centra Health check us out on the following channels. YouTube Facebook Instagram Twitter

    41 min
  4. When is Weight Loss Surgery the Right Answer?

    NOV 12

    When is Weight Loss Surgery the Right Answer?

    Most people are told to “try harder” while fighting a disease their biology is trying to keep. We sit down with bariatric surgeon Dr. Joshua Alley to cut through stigma and explain how modern metabolic care actually works: minimally invasive procedures, powerful new medications, and a full-circle support system that treats obesity as the chronic condition it is. The goal isn’t a number on a scale; it’s better health, more energy and more years with the people you love. We break down the options in plain language. You’ll hear what distinguishes sleeve gastrectomy, gastric bypass, and the SADI procedure, why today’s surgical risks are similar to gallbladder surgery and where GLP-1 medications like semaglutide and tirzepatide fit. We talk criteria beyond raw pounds, including BMI and conditions like sleep apnea, diabetes and hypertension. If you’ve wondered whether surgery is “the easy way out,” you’ll get the uncomfortable truth: patients work hard before and after, and long-term success depends on nutrition, sleep, movement and consistent follow-up. Ready to explore your path? Start with your primary care clinician or self-refer to the bariatric or medical weight management team. If this conversation helps reframe your thinking, follow the show, share with someone who needs hopeful facts, and leave a review to tell us what you want to hear next. For more content from Centra Health check us out on the following channels. YouTube Facebook Instagram Twitter

    21 min
  5. Clarity & Care: Understanding Medicare Changes

    NOV 4

    Clarity & Care: Understanding Medicare Changes

    The headlines are loud, the mailers are confusing and the clock is ticking. We’re making one thing simple: Centra will leave the Humana Medicare Advantage network on January 1, 2026, and you can protect your care by choosing the right plan during open enrollment. With our Chief Revenue Officer, Robert Boos, we walk through exactly who’s affected, how this differs from traditional “red, white, and blue” Medicare and why TRICARE members are not impacted. We break down the real-world impact of Medicare Advantage: prior authorization delays that stall MRIs and CT scans, high first-pass denial rates on emergency claims and why those practices can lead to surprise “late” bills months after a visit. You’ll learn why many health systems nationwide are rethinking Medicare Advantage contracts and how payment shortfalls and administrative hurdles make it harder to deliver timely care. Most importantly, we focus on action. If you’re on Humana Medicare Advantage and want to keep your Centra doctors, you don’t need a new clinician you need a new plan. Use open enrollment (Oct 15–Dec 7) to switch to a Centra-participating Medicare Advantage plan like Anthem, Aetna, or UnitedHealthcare, or return to traditional Medicare with a Part D prescription plan. We share tips for confirming drug coverage, avoiding gaps on January 1, and keeping existing appointments on track. Emergencies remain covered by law, but routine care depends on your plan choice, so make the move now. Ready to take the next step? Visit centrahealth.com/humana for FAQs and resources, and call our customer service at 434.200.3777 if you have billing questions or need help understanding your claim. If this conversation helped, subscribe, share with a friend who’s choosing a plan, and leave a review to help others find clear guidance. For more content from Centra Health check us out on the following channels. YouTube Facebook Instagram Twitter

    27 min
  6. From Diagnosis to Joy: Jamie Day on Cancer, Care, and Carrying On

    OCT 22

    From Diagnosis to Joy: Jamie Day on Cancer, Care, and Carrying On

    A tumor that seemed to “smile” back in a flashlight’s glare set Jamie Day on a year-long path that tested his body, rewired his priorities, and strengthened every bond that mattered. From the first uneasy swallow after a film festival to the bell that marked the end of treatment, we walk through the raw, funny, and fiercely grateful choices that kept him moving: asking for all the blankets, blasting Mongolian thrash during radiation, and letting two devoted service dogs turn sterile rooms into safe places. HPV-positive squamous cell throat cancer came with good odds and brutal treatment, seven weeks of radiation and chemo that burned, thinned his beard, and made food a battle. Jamie made a decision early: he wouldn’t “sad sack” the process. He made the clinic a stage for levity, and the staff met him there. Techs leaned in for the day’s soundtrack. Nurses became guides. A nurse advocate unraveled insurance knots at midnight. Front desk faces remembered his name, his jokes, and his dogs. Along the way, he forged symbols to fight by: art of himself on horseback charging the “meatball with tentacles,” a homemade “war hammer,” and the image of two opponents calmly sipping poison until one quits. The through line is simple and strong: choose who you’ll be when life breaks, let people help, laugh when you can, and ring the bell for everyone still in the fight. If this story moved you, follow the show, share it with someone who needs a lift, and leave a review with your biggest takeaway so more people can find it. For more content from Centra Health check us out on the following channels. YouTube Facebook Instagram Twitter

    29 min
  7. From Diagnosis to Reconstruction, with Dr. Canzoneri and Erin Hagen

    OCT 6

    From Diagnosis to Reconstruction, with Dr. Canzoneri and Erin Hagen

    A routine mammogram set off a chain of decisions Erin Hagen never expected to make at 40. What the radiology report called DCIS felt both urgent and confusing, and the days that followed were a blur of consults, terminology and timelines. We sit down with Erin and Dr. Christina Canzoneri from Centra’s plastic and reconstructive surgery team to unpack how you move from a diagnosis to a plan you can live with. We walk through choosing a bilateral mastectomy, weighing immediate versus delayed reconstruction and confronting the fear of anesthesia and drains more than the incisions themselves. Dr. Canzoneri breaks down what breast reconstruction really involves, tissue expanders, fills, implants, healing windows, and addresses the biggest misconceptions, including insurance coverage that’s federally required after mastectomy, symmetry procedures on the other breast, and why “elective” doesn’t mean “cosmetic.”  Erin shares the practical wins that eased the hardest days: a nurse navigator who translated options, local appointments five minutes from home, and a surgical team that showed up with skill and small kindnesses, even holding her hand as the anesthesia set in. If you’re navigating DCIS, early breast cancer, or simply deciding when to book your first mammogram, this conversation offers clear guidance and grounded hope. You’ll hear how to ask better questions, what to expect from recovery, how follow-ups with expanders work and how to coordinate care across surgery, oncology, radiation, genetics and imaging. Most of all, you’ll hear why proximity, transparency and trust can transform a scary season into a path back to normal life.  For more content from Centra Health check us out on the following channels. YouTube Facebook Instagram Twitter

    21 min

Ratings & Reviews

5
out of 5
5 Ratings

About

A bi-monthly podcast where we share the stories of our Caregivers, patients and community.