Knowledgebase Ninjas

Gowri Ramkumar
  • 5.0 (4)
  • MANAGEMENT
  • UPDATED SEMIMONTHLY

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

  1. Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea

    7H AGO

    Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea

    In this episode of Knowledge Base Ninjas podcast, Gowri catches up with Oana Turnea, a Technical Program Manager at Microsoft, to talk about creating and managing documentation systems at scale. Oana began her career as a helpdesk analyst and gradually moved towards information management. She says that from when she began working, she had a genuine passion for helping people better understand information. Her drive to improve existing content, combined with her background in linguistics and literature, led her towards knowledge management. Speaking about how teams access and manage knowledge in large organizations, Oana says documentation, internal or public, has to be kept simple—simple formatting, structuring, language, and easy access. She also highlights the importance of clear ownership and reliable internal tools to ensure teams work with current information. The episode also explores the role of AI in documentation workflows. While AI has impacted how documentation is created and maintained, Oana stresses the importance of keeping humans in the loop to ensure accuracy and consistency. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

    14 min
  2. How Content Structure Directly Impacts AI Accuracy with Rahel Bailie, Content Seriously

    FEB 10

    How Content Structure Directly Impacts AI Accuracy with Rahel Bailie, Content Seriously

    In this episode of the Knowledge Base Ninjas podcast, we have Rahel Anne Bailie, Senior Content Consultant, from Content Seriously. She talks about how organizations are approaching AI and where many miss the mark strategically. She points out that companies often rush to “do AI” without clearly understanding the problem they are trying to solve. She then shifts the focus to existing content and what it really means to be AI-ready. While AI has been used in content optimization tools for years, Rahel notes that this area is already mature. The bigger challenge today is delivering large volumes of existing content effectively through AI-enabled chatbots. Rahel explains that AI works best with structured content, while unstructured content often leads to lower accuracy due to a lack of context. She stresses that human involvement remains essential, as AI can assist with content cleanup and restructuring but cannot operate on its own. She closes by discussing evolving content standards and how to think about ROI, emphasizing the importance for content professionals to understand how LLMs work. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    27 min
  3. Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla

    JAN 16

    Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla

    In this episode of the Knowledge Base Ninjas podcast, Sakshi Shah, Technical Writer at Tesla explores how documentation is evolving in the age of AI, where content must serve both human readers and AI systems. The discussion highlights why structure, clarity, chunking, and consistency matter more than ever, and how understanding user types helps balance AI-ready and human-friendly documentation. The episode also introduces key principles of AI-ready documentation such as granularity, metadata, and token-oriented content to show how well-structured information enables AI to deliver more accurate and efficient responses.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    16 min
  4. Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting

    12/15/2025

    Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting

    In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users.    Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-written content can fall flat. For writers to gain this perspective, they must immerse themselves in the product or application and experience it the way customers do.    Check out the podcast to learn more.   In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.  Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    17 min
  5. Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt

    11/18/2025

    Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt

    This episode of the Knowledge Base Ninjas Podcast, we have Alina Desiatnikova, Technical writer from Bolt, who shares her path from technical support to technical writing and the skills that shaped her career.    This episode highlights the ongoing importance of clear, thoughtful documentation and the vital role technical writers continue to play. She discusses the balance between domain knowledge and writing clarity, how AI both aids and challenges technical writers, and why human oversight remains crucial.    Alina also explains how she adapts documentation for different audiences and offers practical advice for writers navigating evolving expectations in the tech world.    Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    17 min
  6. Rethinking Content Evaluation in the AI Era: Insights from Netra Pawar, Meta

    10/28/2025

    Rethinking Content Evaluation in the AI Era: Insights from Netra Pawar, Meta

    In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, where content is tested and validated before going live, applying a CICD-like approach to documentation. Netra discusses key metrics for content quality, retrieval, and impact, and how AI can help scale evaluation. She also talks about the evolving role of technical writers, the importance of error analysis, and how partnering with engineering and ML teams can improve content performance. Finally, she emphasizes the need for writers to experiment with AI, shares an example of how a well-written document failed to be retrieved correctly by an LLM, and explains the takeaways.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    15 min
  7. Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat

    10/21/2025

    Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat

    In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just writing to focus on strategy, knowledge sharing, and building stronger documentation teams. Jenna also discusses the real challenges technical writers face when moving into management - like reorganizing scattered content systems and maintaining consistency across teams. She highlights the importance of understanding information flow, creating effective documentation frameworks, and how AI and automation are starting to simplify everything from content gathering to editing.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    18 min
  8. Exploring AI in Technical Writing with Jason Christie, Shopify

    10/14/2025

    Exploring AI in Technical Writing with Jason Christie, Shopify

    In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing standards and streamline editing, allowing writers to focus on higher-level collaboration and mentorship. He emphasizes that AI still struggles with accuracy and nuance, especially when it comes to producing high-quality, reliable documentation. He also talks about choosing or integrating AI tools into existing workflows, and a lot more.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    21 min
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5
out of 5
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About

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

Information

  • Creator
    Gowri Ramkumar
  • Years Active
    2020 - 2026
  • Episodes
    155
  • Rating
    Clean
  • Copyright
    © 2021 Knowledge Base Ninjas
  • Show Website
    Knowledgebase Ninjas