The Industry

The Industry
The Industry

A discussion with people working in the Service Industry - Bar, Restaurant, Hospitality - Front of House, Back of House, all aspects of what is commonly referred to as The Industry.

  1. Jake Richards

    NOV 11

    Jake Richards

    Jake Richards joins the show this week for an in-person interview. Jake is a certified sommelier who is currently working at Loloan Lobby Bar in Waterloo, Ontario. Jake got his start in the Industry at the age of 12 when he landed his first job at a pizza restaurant and he’s been employed in the industry ever since. In our conversation with Jake, he talks about his first steps in becoming a sommelier when he had an accidental injury early in his career. While not being able to work on his feet, Jake enrolled in a sommelier training program and his career took off from there. Jake talks about the rigorous training involved, such as developing a strong sensory memory, and the art of guiding customer to discover new wines and spirits and the importance of creating a welcoming, unpretentious experience for customers. We also talk about the challenges of running a niche liquor business, especially in a smaller market like Kitchener-Waterloo, the challenges of working in the restaurant industry, including dealing with no show reservations. In the closing minutes of the show, we reference a tv show that we couldn’t recall the name of during the recording - the show is named ‘Drops of God’ and we finish off with a humorous anecdote about Jakes first customer that he encountered in his very first serving role in his career. Links @sugarrunbar @babylonsistersbar @the_industry_podcast email us: info@theindustrypodcast.club Podcast Artwork by Zak Hannah zakhannah.co

    55 min
  2. Jay McNeely

    OCT 7

    Jay McNeely

    This weeks guest is Jason McNeely who joins us for an in person interview. Currently, Jay is the Lead Bartender at Area which is in The Well complex in Toronto. Jay got an early start in the Industry when he started washing dishes at his grandparents restaurant in Gananoque, Ontario. Jason eventually worked in all the roles from dishwasher to cooking to sever before he eventually left to go to school in Ottawa. Initially, Jay did a quick stint at University of Ottawa studying physics before realizing that this wasn’t the career for him and switched over to culinary school at Le Cordon Bleu and completed the Superior Cuisine Diploma. Jay worked in both corporate and private establishments while in school, and decided to focus on working in smaller establishments shortly thereafter. Jay eventually wound up working back at his family’s restaurant to help them out for a while. After a fire at the restaurant, Jay moved in to becoming a sales rep, as he became a food sales rep. This in turn led to Jay becoming a rep for a microbrewery. As all good things eventually come to an end, and Jay decided to move back to working front of house at a restaurant, and decided to take on the job of becoming a bartender. This has been a terrific move for Jay as he has gone to run several bar programs, manage and open numerous bars as well as compete in the region finals of World Class a couple of times. Jay also has a successful Instagram page that you can find @jay.mcn Links @jay.mcn @sugarrunbar @babylonsistersbar @the_industry_podcast email us: info@theindustrypodcast.club Podcast Artwork by Zak Hannah zakhannah.co

    1h 1m

Ratings & Reviews

4.8
out of 5
10 Ratings

About

A discussion with people working in the Service Industry - Bar, Restaurant, Hospitality - Front of House, Back of House, all aspects of what is commonly referred to as The Industry.

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